Ratings based on 7,799 Verified Reviews

4.0 out of 5
90% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller from San Francisco

Location only plus

Posted 25-May-2017
The room is very small and difficult to move around in. The fixtures in the tub are coreated and the fan does not come on. Feels shabby.
4 out of 5
Recommended
for Everyone
by A verified traveller from New York City

Great location, rude staff.

Posted 24-May-2017
Perfect location for being in London, clean rooms and quiet. The staff was not very helpful and at times rude.
4 out of 5
Recommended
for Everyone
by A verified traveller from Calgary, Canada

Located in Covent Garden, close to all theatres

Posted 21-May-2017
Pros: Cleanliness
Cons: The door slamming.
Location: Theatres, restaurants/
Nice location, within walking distance to all theatres, restaurants and buses. Taxi's very handy.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location. Tiny room. Television did not work

Posted 21-May-2017
Offensive that room was ready at noon but asked for 20 pounds to check in early Television did not consistently work Room was very tiny Soap and body wash too small
4 out of 5
Recommended
for Everyone
by A verified traveller from Rochester, NY

Great location but teensy rooms.

Posted 21-May-2017
Pros: Location, staff, free wifi
Cons: Lighting and towel racks near the sink and shower in the bathroom.
Location: Covent Garden, Somerset House, theater, Underground, restaurants, bars, LOTS!
The hotel was very convieniently located, and the staff was great. But a twin bed in a 10x6' room with a window on an artificially lit (24 hours) scaffolded courtyard was too much even for me, and I am not one of those Americans who usually complains about the size of hotel rooms in London and Paris.
5 out of 5
Recommended
for Everyone
by A verified traveller from California

"Right" side of the road

Posted 19-May-2017
Pros: Phillip (doorman) Steven (concierge)...location and ambience
Cons: nada
Location: If it's worth seeing...you are already close. Just stroll on out
From Phillip's welcome to Steven's help...just a first class experience! What a great location..Trafalgar Square, Buckingham Palace...Just a pleasant stroll on the streets of London. Extremely quiet..nice to reflect on the days adventures.
4 out of 5
Recommended
for Everyone
by A verified traveller from North Yorkshire

Perfect Location

Posted 18-May-2017
Pros: clean, neat, efficient staff
Cons: breakfast
Location: Covent Garden literally 5 minutes walk Savoy Theatre 2 minutes walk Bond Street 20 minutes
I had booked to see 'Dreamgirls' at the Savoy Theatre which was directly opposite the Strand Palace Hotel, I couldn't have picked a better hotel apart from the Savoy Hotel which was next door to the theatre but much, much more expensive! I had a single room which was small but clean and had everything I needed. Breakfast was OK, it was a buffet, I ate early but it seemed like the food had been out for a while, the bacon was dry and the eggs were just warm. The Strand Palace is in a perfect location for shopping too as it's literally steps to Covent Garden.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good location

Posted 17-May-2017
Pros: Good location
Cons: It was fine
Location: Very close to Covent Garden, Theatres and Trafalgar Square.
It was fine. It's a Hotel in the misled of London and it was fine. I had concerns that there mi8ght be traffic noise, but there wasn't.
3 out of 5
Recommended
for Everyone
by A verified traveller from Boston

Nice hotel, small old rooms,smack middle of London

Posted 16-May-2017
Pros: Very central 5 min to Trafalgar, 10 -15 min to Buckingham palace, 20-30 min walk to the British museum.
Cons: Everything needs updating. Small, smelly old rooms.
Location: Very central, everything is walking distance.
Nice hotel, small old rooms,smack middle of London. Rooms are ridiculously small. I am American and could not fit the bed. I never experienced a smaller room. I had more personal space in military. Breakfast was included in my stay and it was phenomenal. The hotel is old and needs updating, but it is smack middle of town and I could walk to anywhere and everywhere.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location for all the sights

Posted 16-May-2017
Pros: Very centrally located for everything with buses and taxis on the doorstep. Tastefully decorated.
Location: Ideal for sight seeing and all the theatres. Covent Garden behind the hotel and The Thames in the next road down.
We thoroughly enjoyed our 2 night stay here. It was a special occasion as it was our 25th wedding anniversary. We had an executive king size room which was very spacious. Tea, coffee making facilities, hairdryer, bathrobes and all the usual things you would expect to find in top hotel. Breakfast was in the executive dining room with an extensive choice of food and choices of a hot cooked breakfast to order. The cheese and ham omelette I had was lovely. The full English was a bit of a hit and miss, with things missing one day and added the next. The lounge bar and gin palace were very comfortable, though pricey. But to be expected for the surroundings you are in. We were very well looked after. As we've never stayed anywhere like this before we were very impressed and would come back again. A weekend we will remember for a long time.