I'm really glad this was part of a great deal and technically free, or I would have demanded my money back. I booked a standard king size room, with 1 king sized bed. what I got was 2 twin beds pushed together and a sheet thrown over them. because of this it was very uncomfortable. under the bed I found wrappers and trash. the carpet had crumbs in the corners. the sheets weren't changed by the cleaning staff, just the bed made every day. in the bath area it looked like it either had dirt piled up or mold around the water areas (base of the faucet handles, corner where tub meets wall, etc). breakfast was sub par in my opinion for £18, but I'm a bit of a picky eater. this was definitely the worst 4 star hotel I've ever stayed in. the door man was fairly friendly, and the rest of the staff was decent enough. the only thing that was really great was the location. it was right in the center of london, with anything you could want a very short distance away. definitely would not pay to stay here again.