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Reviews of Strand Palace Hotel

4 out of 5
Strand Palace Hotel
372 The Strand, London, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 1753 out of 3092 reviews" "
Rating 8 - Good. 835 out of 3092 reviews" "
Rating 6 - Okay. 286 out of 3092 reviews" "
Rating 4 - Poor. 126 out of 3092 reviews" "
Rating 2 - Terrible. 92 out of 3092 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly & helpful staff, perfect for exploring the city.
Stayed 7 nights in Apr 2024

10/10 Excellent

Nataliia

Liked: Cleanliness, staff & service, property conditions & facilities
I love Strand Palace Hotel
Stayed 10 nights in Apr 2024

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints, would definitely stay there again
Stayed 5 nights in Apr 2024
Response from Eva on 17 Apr 2024
Dear Kerry,Thank you for your lovely feedback!Kind Regards,

10/10 Excellent

James W, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to most theatres and friendly staff. I have been staying there for over 15 years. Best price in the area and I love the cozy room designed.
Stayed 8 nights in Apr 2024
Response from Eva on 17 Apr 2024
Dear James,Thank you for your ongoing loyalty as our valued guest. We eagerly anticipate your return visit!Warm Regards,

10/10 Excellent

elba

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it
Stayed 7 nights in Apr 2024
Response from Eva on 17 Apr 2024
Dear Elba,Thank you for your feedback, we are happy to hear that you have liked your stay with us. Best Wishes,

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and staff. Thank you!!
Stayed 2 nights in Apr 2024
Response from Eva on 15 Apr 2024
Dear Ramon,Thank you for your amazing feedback!Warm Regards,

10/10 Excellent

Lucinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was everything I needed for one night in London
Stayed 1 night in Apr 2024
Response from Eva on 15 Apr 2024
Dear Lucinda,Thank you for your lovely feedback!Kind Regards,

8/10 Good

Richie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Eva on 17 Apr 2024
Dear Richie,Thank you for taking the time to review us. Kind Regards,

8/10 Good

Patricia, Orland Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and accommodating. Clean rooms. Nice breakfast buffet each morning.
Stayed 8 nights in Apr 2024
Response from Eva on 15 Apr 2024
Dear Patricia,Thank you for your positive review, it's highly appreciated. Best Regards,

8/10 Good

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and very helpful, go out of their way to satisfy customers.
Stayed 3 nights in Apr 2024
Response from Eva on 13 Apr 2024
Dear Catherine,We appreciate your kind words regarding our team. We will ensure that your message is relayed to them.Warm Regards,

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 3 nights in Apr 2024
Response from Eva on 11 Apr 2024
Dear Francis,Thank you for taking the time to leave us a feedback. Kind Regards,

10/10 Excellent

Heidi von, Duxbury

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Eva on 11 Apr 2024
Dear Heidi,Thank you for your positive review!Warm Regards,

10/10 Excellent

Morgan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was nice but wasn’t good and the area was awesome
Stayed 5 nights in Apr 2024
Response from Eva on 9 Apr 2024
Dear Morgan,Thank you for taking the time to review us!Best Regards,

8/10 Good

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a wonderful stay. Room was small (as advertised) but perfect. Very clean and easy to navigate
Stayed 5 nights in Apr 2024
Response from Eva on 9 Apr 2024
Dear Gary, Thank you for your kind feedback, we are glad to hear that overall you have enjoyed your stay with us. Best Regards,

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and classy
Stayed 8 nights in Mar 2024
Response from Eva on 8 Apr 2024
Dear Steven,Thank you for your feedback, we are happy to see that you have enjoyed our prime location. Best Regards,

6/10 Okay

Dona

Liked: Cleanliness, staff & service, property conditions & facilities
When booking requested a fridge to store medication which was completely ignored. Had to pay expensive additional fee to change room to acquire the fridge. Hotel never bothered to read notes with fridge request.
Stayed 3 nights in Apr 2024
Response from Eva on 11 Apr 2024
Dear Dona,Thank you for providing your feedback.We are sorry to learn that your request was overlooked. Upon checking our system, we couldn't locate any email or message from your end. It's possible that you may have left a message on a third-party website, which occasionally doesn't reach our inboxes. We apologize for any inconvenience this may have caused.In the future, we encourage you to reach out to us directly as we are more than happy to accommodate any queries or requests.Please accept our sincere apology once again.Best wishes,

6/10 Okay

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service
Enjoyable visit
Stayed 2 nights in Apr 2024
Response from Eva on 5 Apr 2024
Dear Kenneth,Thank you for your positive feedback!Best Regards,

8/10 Good

Humera

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I missed was room dining service. Everything else was great.
Stayed 7 nights in Feb 2024
Response from Eva on 5 Apr 2024
Dear Humera,Thank you for sharing your feedback with us.We're sorry to hear that you were unable to enjoy our room-dining service. Please don't hesitate to ask for more information in the future if you have any questions or concerns about our services.Thank you for choosing to stay with us.Warm regards,

10/10 Excellent

Stephen, mount kisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value..great location..staff super helpful...key is to pay the extra few bucks for a superior room..well worth it.
Stayed 2 nights in Mar 2024
Response from Eva on 5 Apr 2024
Dear Stephen,We appreciate your positive feedback and are pleased to hear that you enjoyed your upgraded room.Thank you for choosing to stay with us.Warm Regards,

8/10 Good

john

Travelled with family
Liked: Staff & service, amenities
Shower was dirty no vip bonus given
Stayed 1 night in Mar 2024
Response from Eva on 3 Apr 2024
Dear John,Thank you for sharing your feedback with us.We apologize for the issue you encountered during your previous stay; this does not reflect our standard of service. Our team has been informed about your case and will address it accordingly.Additionally, please note that VIP privileges are subject to availability based on our occupancy.Thank you for choosing to stay with us.Warm Regards,

6/10 Okay

Stephen

Travelled with partner
Liked: Cleanliness, staff & service
Hotel handy for a lot of theatres and sightseeing. Rooms very small, even the 'Superior Double' we booked. We were told it would be a 'quiet room' yet it was right next to building work on the hotel itself (scaffolding right next to our window) and the building opposite. There always seemed to be one of the lifts out of action, causing long waits at times. Service a bit slow in both the bars. Waited 10 minutes to be served in 'The Gin Palace' before trying Haxells bar, where we waited 15 minutes for the bill before having to try and convince staff at the bar that we wanted to pay them there. Overall, the stay was okay, but not worth the premium price we paid.
Stayed 3 nights in Mar 2024
Response from Eva on 3 Apr 2024
Dear Stephen,We appreciate you sharing your feedback with us; your time and input are greatly valued.We regret any inconveniences you faced during your stay. If your room allocation doesn't meet your needs in the future, please don't hesitate to contact our reception. We'll do our best to offer alternative options based on availability.Your feedback has been relayed to our team, and we will use it to enhance our services.Thank you for being our guest.Kind Regards,

10/10 Excellent

Kaming

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to see the sites around London. Staff is helpful when needed.
Stayed 5 nights in Mar 2024
Response from Eva on 15 Apr 2024
Dear Kaming,Thank you for your kind feedback, we are happy to see that you have enjoyed our prime location. Best Wishes,

10/10 Excellent

Nataliia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Mar 2024
Response from Eva on 3 Apr 2024
Dear Nataliia,Thank you for your positive feedback, we highly appreciate it.Best Wishes,

10/10 Excellent

Jason J.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay at this hotel twice a year when we come to London. It’s is a great clean spacious hotel with excellent location in Coventry Garden every one courteous and always receive my vip upgrade with not hassle. Love this hotel. Highly recommend
Stayed 4 nights in Mar 2024
Response from Eva on 3 Apr 2024
Dear Jason,Thank you for your kind words, we highly appreciate it. We hope to see you soon. Warm Regards,

10/10 Excellent

FANG-I, Irvine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location of Strand Palace. I can walk to Covent Garden for dinning and shopping and the Tube station is so convenient. Room is very clean. I will book this hotel again when I came to London next time.
Stayed 8 nights in Mar 2024
Response from Eva on 3 Apr 2024
Dear Fang-i,Thank you for your kind feedback. We are happy to see that you were impressed by our prime location.Thank you for being our guest. Kind Regards,

10/10 Excellent

Alastair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible staff customer service second to none, very clean rooms and brilliant friendly staff that made me laugh. Looking forward to staying again. Thank you!
Stayed 1 night in Mar 2024
Response from Eva on 3 Apr 2024
Dear Alastair,Thank you for your fantastic feedback.We're thrilled to hear how much you enjoyed your stay with us, and we eagerly anticipate welcoming you back in the near future!Kind Regards,

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Eva on 3 Apr 2024
Dear Scott,Thank you for your positive review, we highly appreciate it. Best Wishes,

10/10 Excellent

Shawna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I were there for part of our anniversary trip and enjoyex such a lovely visit and stay. We were a little disappointed in the food at the restaurant, it was not as upscale as the rest of the hotel.
Stayed 1 night in Mar 2024
Response from Eva on 3 Apr 2024
Dear Shawna,Thank you for sharing your feedback.While we regret that our restaurant did not meet your expectations, we are pleased to hear that you were satisfied with your experience at the hotel.Thank you for choosing to stay with us.Warm Regards,

4/10 Poor

Robert

Response from Eva on 3 Apr 2024
Dear Robert,Thank you for taking the to review us.Kind Regards,

10/10 Excellent

susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the option to “go green” for our 2 night stay without having the room serviced. Everything else was up to the usual service we always enjoy.
Stayed 2 nights in Mar 2024
Response from Wiktoria on 31 Mar 2024
Dear Susan, thank you for your feedback. I'm happy to hear you enjoyed your visit and appreciated our sustainability efforts. We hope to welcome you again in the near future. Kind regards, Wiktoria

8/10 Good

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for the theatres, with Joe Allen’s restaurant on site, close to three tube stations
Stayed 1 night in Mar 2024
Response from Wiktoria on 31 Mar 2024
Dear Adrian, thank you for your feedback. We're glad you enjoyed your stay. We hope to see you again soon. Kind regards, Wiktoria

10/10 Excellent

soonae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water in the sink didn't drain, so I had to leave the stopper open all the time, and there was a bad smell when the bathroom door was open. So you must keep the bathroom door closed. It is a very small room, so you should only think about going in and sleeping. The window is very small and you can only see the building in front. The cleaning service was good and it was close to the subway and Covent Garden. The hotel provided a £50 restaurant food credit on the first day. We prepare 4 Keurig coffees and 2 cookies every day. Breakfast costs 18 pounds separately. It is a very convenient and friendly hotel.
Stayed 8 nights in Mar 2024
Response from Eva on 27 Mar 2024
Dear Soonae,Thank you for taking the time to provide us with feedback.Please don't hesitate to reach out in the future if you encounter any issues, as our team is available 24/7 to assist you.Thank you for choosing to be our guest.Warm Regards,

8/10 Good

Cristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 3 nights in Mar 2024
Response from Eva on 3 Apr 2024
Dear Cristina,Thank you for taking the time to review us. Warm Regards,

6/10 Okay

Hans William

Liked: Cleanliness
Disliked: Staff & service
A shoebox not worth the price
Stayed 6 nights in Mar 2024
Response from Eva on 27 Mar 2024
Dear Hans,Thank you for sparing the time to review our establishment.We regret to hear that the room you were assigned did not meet your expectations. Please know that in the future, you're welcome to communicate any concerns to us, and our team will gladly explore alternative solutions.We appreciate your patronage.Kind Regards,

8/10 Good

Archie

Liked: Cleanliness, staff & service, property conditions & facilities
The location was close to the theater scene and great attractions👍
Stayed 3 nights in Mar 2024
Response from Eva on 27 Mar 2024
Dear Archie,Thank you for your feedback, we are glad to hear that you have enjoyed our central location. Kind Regards,

10/10 Excellent

Julie, Lafayette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was excellent.
Stayed 4 nights in Mar 2024
Response from Eva on 27 Mar 2024
Dear Julie,Thank you for your kind review!Best Regards,

8/10 Good

LARS Bloch

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Eva on 27 Mar 2024
Dear Lars,Thank you for taking the time to review us!Best Wishes,

10/10 Excellent

Corinna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend. Would definitely stay at this property again. Any staff we interacted with were very professional and pleasant. Room was clean and comfortable!
Stayed 6 nights in Mar 2024
Response from Eva on 27 Mar 2024
Dear Corinna,Thank you for your excellent feedback, we appreciate your kind words.Best Wishes,

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect place to stay for a solo traveler
Stayed 7 nights in Mar 2024
Response from Eva on 27 Mar 2024
Dear Ashley,Thank you for your amazing feedback, it means a lot to our team!warm Regards,

10/10 Excellent

Chelsea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property in a great location. Close to a tube station and Covent Garden. Lots of great restaurants near by. Lovely hotel with great staff. Clean and spacious room.
Stayed 2 nights in Mar 2024
Response from Eva on 27 Mar 2024
Dear Chelsea,Thank you for your feedback. We are pleased to hear that you were impressed by our prime location and great staff!Warm Regards,

10/10 Excellent

Nataliia

Liked: Cleanliness, property conditions & facilities
Stayed 10 nights in Mar 2024
Response from Eva on 27 Mar 2024
Dear Natalia,Thank you for your kind review!Kind Regards,

2/10 Terrible

Marie

Stayed 1 night in Mar 2024
Response from Eva on 13 Apr 2024
Dear Marie,Thank you for providing your feedback.We regret to learn that your stay did not meet your expectations. Please feel free to reach out to us directly so we can address any concerns and understand what may have gone wrong.Thank you for choosing to be our guest.Warm Regards,

10/10 Excellent

Fabienne O

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is THE BEST stay in London. It's close to all the transportation options, has exquisite dining on site & near by, the staff is extremely helpful & polite, and the room was clean, well cared for, & well stocked with pillows, linens, soaps & lotion.
Stayed 3 nights in Mar 2024
Response from Eva on 27 Mar 2024
Dear Fabienne,We deeply appreciate your wonderful feedback. Your kind words mean a lot to us.Warm Regards,

2/10 Terrible

paula

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
AVOID AT ALL COST! Waking up to the unpleasant sounds of screeching metal tubes and the laughter of inconsiderate workers. These disturbances had nothing to do with the letter left in my room, which merely advised of window washing for a brief period of around 5 minutes. Unbelievable behaviour from hotel management, deceptive practices, handling the situation poorly, keeping the truth hidden from paying customers. They could have provided prior notification during the booking process or at check-in, but unfortunately, not a single word was uttered. Considering the exorbitant rate of $400 per night for a cramped room with minimal space to move around, coupled with the inability to control the temperature, I find it difficult to justify spending my money at this establishment in the future. Needless to say, I will never return to the Strand Hotel, and I strongly ADVISE AGAINST booking a stay here. The hotel's management is engaging in deceptive practices, and it is not an establishment I would recommend to anyone.
Stayed 1 night in Mar 2024
Response from Eva on 27 Mar 2024
Dear Paula,Thank you for sharing your feedback with us.We sincerely apologize for any inconvenience you experienced and for the miscommunication regarding the window cleaning procedure. Unfortunately, the scheduling of these tasks is handled by an external company, and we are unable to control the dates. We sent out the notification letter as soon as we received the exact time and date, which unfortunately occurred after your check-in day.Your feedback has been shared with our team. If you decide to stay with us again, please feel free to inform us so we can accommodate your preferences to the best of our ability.Thank you for choosing to stay with us.Warm Regards,

2/10 Terrible

Hristo

Liked: Cleanliness, amenities, property conditions & facilities
I was checked into a room early in the morning. When I entered, there was a person still in that room. When I came back later, I was give a room next to the housekeeping closet which was super loud. I went down to complain but they didn’t find a solution.
Stayed 1 night in Mar 2024
Response from Eva on 27 Mar 2024
Dear Hristo,Thank you for providing us with feedback.We regret to learn about the issue you encountered and sincerely apologize for any inconvenience caused. We have brought this matter to the attention of our team to fully understand what transpired. Rest assured, we are committed to taking all necessary steps to prevent such occurrences in the future.Please feel free to reach out to us directly to discuss this matter further.Thank you for choosing to stay with us.Kind Regards,

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Eva on 21 Mar 2024
Dear Robert,Thank you for your feedback!Warm Regards,

6/10 Okay

richard

Stayed 1 night in Mar 2024
Response from Eva on 21 Mar 2024
Dear Richard,Thank you for taking the time to leave us a feedback.Kind Regards,

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best hotel to stay in london. Modest price great location clean safe etc..
Stayed 1 night in Mar 2024
Response from Eva on 20 Mar 2024
Dear James,Thank you for your amazing feedback and kind words, we highly appreciate them!Warm Regards,

8/10 Good

Sierra

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
I enjoyed my stay at the Strand Hotel and appreicated the close proximity it has to Mayfair and Soho. Although I feel as if the room could have beena bit cleaner, the staff did offer to come clean multiple times and the front staff personnel were very friendly! For anyone in the area I would recommend a stay at the Strand;)
Stayed 2 nights in Mar 2024
Response from Shashank on 18 Mar 2024
Dear Sierra,Thank you for choosing to stay with us at the Strand Hotel and for taking the time to share your feedback. We're pleased to hear that you enjoyed your stay and appreciated our hotel's close proximity to Mayfair and Soho. We apologize for any cleanliness issues you encountered in your room. Your feedback is important to us, and we'll be sure to address this with our housekeeping team to ensure that future guests have a more satisfactory experience.We're glad to hear that our staff were friendly and accommodating, and we're delighted that you would recommend a stay at the Strand Hotel to others in the area.Thank you once again for your feedback, and we hope to have the pleasure of welcoming you back in the future for an even more enjoyable stay.Best regards,Shashank

10/10 Excellent

Noel

Stayed 1 night in Mar 2024
Response from Eva on 8 Apr 2024
Dear Noel,Thank you for your review, we highly appreciate it!Kind Regards,