Executive room | Hypo-allergenic bedding, minibar, in-room safe, desk

Reviews of The Queen's Gate Hotel

4 out of 5
The Queen's Gate Hotel
31-34 Queens Gate, London, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 511 out of 1003 reviews" "
Rating 8 - Good. 343 out of 1003 reviews" "
Rating 6 - Okay. 102 out of 1003 reviews" "
Rating 4 - Poor. 25 out of 1003 reviews" "
Rating 2 - Terrible. 22 out of 1003 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony, Laveen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Wilhelmina, rodeo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff are very friendly and helpful. Nice quiet hotel with comfortable beds.
Stayed 5 nights in Mar 2024
Response from LA on 16 Mar 2024
Dear Guest, Thank you for taking the time to write such an amazing review following your recent stay at the Queens Gate Hotel. We certainly look forward to welcoming you back to the Queens Gate Hotel for another amazing stay soon. Warm Regards, Leila AbdulkeirmThe Queens Gate Hotel

10/10 Excellent

Joan

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Lovely reception and had a room upgrade Given complimentary platter of fruit Very impressed
Stayed 1 night in Mar 2024
Response from LA on 16 Mar 2024
Dear Guest, Thank you for taking the time to write such an amazing review following your recent stay at the Queens Gate Hotel. We certainly look forward to welcoming you back to the Queens Gate Hotel for another amazing stay soon. Warm Regards, Leila AbdulkeirmThe Queens Gate Hotel

10/10 Excellent

Chieh

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and professional staff!
Stayed 5 nights in Feb 2024
Response from LA on 5 Mar 2024
Dear GuestThank you for taking the time to write such an amazing review following your recent stay at the Queens Gate Hotel. We cannot thank you enough for your kind words. We certainly look forward to welcoming you back to the Queens Gate Hotel for another amazing stay soon. Warm Regards, Leila AbdulkerimThe Queens Gate Hotel

8/10 Good

Keneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for us as we went to see a show at Royal Albert Hall. Very nice area. The hotel is clean and the staff helpful and polite. The down side was car parking. We would normally of trained to the are area but my partner had not long had a knee joint replacement so we drove down, obviously I had to park some distance away from the hotel, although I was able to drop my partner off at the hotel. The car park I used was safe but 10 to 15 minutes walk away and it cost £50 to park overnight. I realise it’s London but would help to have some sort of deal with use to a car park. We got the room at a really good price so I’m grateful for that. We both enjoyed our stay and would stay there again as well as recommend to anyone. Really nice staff.
Stayed 1 night in Mar 2024
Response from LA on 5 Mar 2024
Dear GuestThank you for taking the time to write such an amazing review following your recent stay at the Queens Gate Hotel. We cannot thank you enough for your kind words. The entire team is extremely overwhelmed and pleased with your comments and to know that the service and friendliness of the staff contributed to such a perfect stay. We certainly look forward to welcoming you back to the Queens Gate Hotel for another amazing stay soon. Warm Regards, Leila AbdulkerimThe Queens Gate Hotel

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from LA on 5 Mar 2024
Dear GuestThank you for taking the time to give us a lovely score.We certainly look forward to welcoming you back to the Queens Gate Hotel for another amazing stay soon. Warm Regards, Leila AbdulkerimThe Queens Gate Hotel

10/10 Excellent

Leigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, service, bar, food and room.
Stayed 1 night in Feb 2024

10/10 Excellent

jule

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay will very welcoming staff. Would definitely stay again. Breakfast was also amazing.
Stayed 1 night in Feb 2024

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had two rooms and both were very clean and well maintained. The staff is friendly and helpful! We will stay here again. Recommend this hotel for families and couples! Breakfast was fantastic!!
Stayed 6 nights in Dec 2023

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was quiet and comfortable We liked the Christmas decorations and the spacious lobby area.
Stayed 2 nights in Dec 2023

10/10 Excellent

Moe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Super accommodating. Close to places! Thank you!
Stayed 3 nights in Dec 2023

10/10 Excellent

Alkis Ernestos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant, courteous and very professional staff. Christmas dinner away from home felt quite 'at home' indeed. Regards
Stayed 1 night in Dec 2023

8/10 Good

Sophie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had a good stay at this property. My partner and I were visiting a show at the royal Albert hall and the location was great for this. The room was newly renovated and very nice and clean. We also received a free room upgrade which was very appreciated. The only issue was on arrival. I struggled to understand the person on the front desk (I am English so should not be an issue in an English hotel). Then, the battery had died on the door card reader so we had to stand in the narrow hallway for 15 minutes whilst they looked for someone to fix it. Perhaps offering us to wait in the bar would have been a better option. I would have rated 4.5 stars if this were an option as the hotel itself was great, just could have done without the little hiccups on check in after a long day of travelling.
Stayed 2 nights in Dec 2023

8/10 Good

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfortunately the hotel is undergoing renovations and even at 11.30 at night there was obviously work going on overhead of our room! Sounded like carpet laying? Guests should be warned about possible noise. Good hotel though, brilliantly located for our needs.
Stayed 1 night in Dec 2023

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was in general fine. The bathroom was cramped.
Stayed 1 night in Oct 2023

8/10 Good

Julie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the fact that there are 3 single beds quite rare to find in a hotel. The only thing I didn’t like was the fact I had to let them take £50 off my credit card incase we had any extras? You should be charged at end not up front as I certainly would not have used £50 in extras!
Stayed 1 night in Dec 2023

10/10 Excellent

Joan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for Royal Albert Hall and museums
Stayed 1 night in Dec 2023

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Susan

Stayed 1 night in Nov 2023

10/10 Excellent

JOHN

Travelled with family
Our go to hotel in London!
Stayed 2 nights in Nov 2023

6/10 Okay

Kai

I like the location
Stayed 7 nights in Nov 2023

10/10 Excellent

Nilam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was really clean throughout. Staff were very accommodating and friendly.
Stayed 1 night in Nov 2023

10/10 Excellent

SADIE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here on my next trip to England! The staff are excellent and made us feel so welcomed.
Stayed 1 night in Nov 2023

10/10 Excellent

Hiroko

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant stay
Stayed 3 nights in Nov 2023

6/10 Okay

Sarah

Stayed 1 night in Sep 2023

8/10 Good

LIUYUAN

Stayed 6 nights in Oct 2023
Response from LA on 19 Nov 2023
Dear Guest,Thank you for giving us a great score after your stay with us.We certainly hope to have the pleasure of welcoming you to the Queens Gate Hotel again soon.Warm Regards, Leila AbdulkerimThe Queens Gate Hotel

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A really good, decent hote
A really good, decent hotel. Couldn’t fault anything. Decent sized room (especially considering the area. Good service, great food (and beer!). Amazing breakfast too. You won’t go wrong booking for this hotel
Stayed 2 nights in Nov 2023
Response from LA on 19 Nov 2023
Dear GuestThank you for sharing your comments from your recent stay at the Queens Gate Hotel. We read with great pleasure that you had a comfortable stay at our hotel with decent size room, with great food and Beer. We are also very happy to read that you enjoyed our service.We certainly hope to have the pleasure of welcoming you to the Queens Gate Hotel again soon.Warm Regards,Leila AbdulkerimThe Queens Gate Hotel

10/10 Excellent

Jonathon

Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant location, clean, great staff, wonderful breakfast
Stayed 1 night in Oct 2023
Response from LA on 19 Nov 2023
Dear GuestThank you for sharing your comments from your recent stay at the Queens Gate Hotel. We read with great pleasure that you had a comfortable stay at our hotel and that you found our location brilliant, our property clean and our breakfast wonderful.We certainly hope to have the pleasure of welcoming you to the Queens Gate Hotel again soon.Warm Regards,Leila AbdulkerimThe Queens Gate Hotel

10/10 Excellent

Simon

Stayed 1 night in Nov 2023
Response from LA on 19 Nov 2023
Dear Guest,Thank you for giving us a great score after your stay with us.We certainly hope to have the pleasure of welcoming you to the Queens Gate Hotel again soon.Warm Regards, Leila AbdulkerimThe Queens Gate Hotel

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
location
Stayed 2 nights in Oct 2023
Response from LA on 19 Nov 2023
Dear Guest,Thank you for giving us a great score after your stay with us.We certainly hope to have the pleasure of welcoming you to the Queens Gate Hotel again soon.Warm Regards, Leila AbdulkerimThe Queens Gate Hotel

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from LA on 19 Nov 2023
Dear Guest,Thank you for giving us a great score after your stay with us.We certainly hope to have the pleasure of welcoming you to the Queens Gate Hotel again soon.Warm Regards, Leila AbdulkerimThe Queens Gate Hotel

8/10 Good

Amanda J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No mirrors in the bedroom area
A very comfortable and spacious triple bedroom. My only criticism of the room is that there were no mirrors, apart from in the bathroom. I have verbally made this comment to the hotel reception staff.
Stayed 2 nights in Oct 2023
Response from LA on 29 Oct 2023
Dear GuestWe would love to thank you for your time spent on this review after your stay at the Queens Gate Hotel.Our primary goal is the satisfaction of our customers, and we are especially pleased that your stay with us was pleasant and worthy of your expectations. We also appreciate your constructive comments as it help us improve. We enjoyed your warm feedback and hope to have the pleasure of welcoming you again soon.Warm Regards,Leila AbdulkerimThe Queens Gate Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn’t have asked for better.
Being a manager in a five star hotel I spend everyday looking for area which need improving, in my stay at the Queens gate hotel I found everything done well, the staff were pleasant and helpful the service was good the cleanliness was very good. At no point was there any dissatisfaction with the hotel’s service. A wonderful stay and I would and will recommend others to use this hotel when travelling to London.
Stayed 2 nights in Oct 2023
Response from LA on 29 Oct 2023
Dear Guest, Thank you for taking the time to leave such a detailed review following your recent stay at the Queens Gate Hotel. It was certainly a pleasure to read that your experience at our hotel was as wonderful as you describe and coming from someone from the same industry, it means a lot and that it confirms to us that we are doing well, thank you. Our aim has always been to provide the best possible visits to our guests, and we are especially pleased that you enjoyed our facilities and amenities. We also appreciate your feedback regarding our service and cleanliness of the hotel. WE also very much appreciate that you would recommend us to others.Thank you once again for sharing your experience with us, and we look forward to welcoming you back to the Queens Gate Hotel for another great stay.Warm Regards, Leila AbdulkerimThe Queens Gate Hotel

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location very comfortable with a varied range at breakfast World definitely stay here again
Stayed 2 nights in Oct 2023
Response from LA on 29 Oct 2023
Dear GuestWe would love to thank you for your time spent on this review after your stay at the Queens Gate Hotel.Our primary goal is the satisfaction of our customers, and we are especially pleased that your stay with us was pleasant and worthy of your expectations. We enjoyed your warm feedback and hope to have the pleasure of welcoming you again soon.Warm Regards,Leila AbdulkerimThe Queens Gate Hotel

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location and hotel. Staff very helpful. Unfortunately there was building work that was about the fourth floor whichbwoje is up and limited the peace and quiet. Hopefully it will be resolved soon. Otherwise a great stay and would stay again.
Stayed 1 night in Oct 2023
Response from LA on 29 Oct 2023
Dear GuestWe would love to thank you for your time spent on this review after your stay at the Queens Gate Hotel.Our primary goal is the satisfaction of our customers, and we are especially pleased that your stay with us was pleasant and worthy of your expectations. we also appreciate your constrictive feedback as it helps us to improve. We enjoyed your warm feedback and hope to have the pleasure of welcoming you again soon.Warm Regards,Leila AbdulkerimThe Queens Gate Hotel

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Clean room and great customer service - would definitely recommend to friends and family
Stayed 1 night in Oct 2023
Response from LA on 29 Oct 2023
Dear GuestWe would love to thank you for your time spent on this review after your stay at the Queens Gate Hotel.Our primary goal is the satisfaction of our customers, and we are especially pleased that your stay with us was pleasant and worthy of your expectations. We enjoyed your warm feedback and hope to have the pleasure of welcoming you again soon.Warm Regards,Leila AbdulkerimThe Queens Gate Hotel

6/10 Okay

Melissa

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Our room was very worn looking. Peeling wallpaper, chipped laminate flooring, beds creak when you sit down or roll over in the night. We had mildew in the shower, dirty doorframes, etc. The location was good but the room was not.
Stayed 3 nights in Oct 2023
Response from LA on 29 Oct 2023
Dear Guest,Thank you for taking the time to share your comments following your recent stay at the Queens Gate Hotel. We have read your comments with great interest, and we are particularly sad to read that you did not receive to the fullest the “Queens Gate” experience. We pride ourselves in ensuring that our guests’ experience is seamless, and we clearly did not achieve these standards with you. Your constructive comment has been taken into consideration and it will help us improve our standards where necessary as there is always room for improvement. We hope to have the opportunity to welcome you to the Queens Gate Hotel again. Warm Regards, Leila AbdulkerimThe Queens Gate Hotel

10/10 Excellent

Philippe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice clean hotel well located and a nice breakfast.
Stayed 3 nights in Oct 2023
Response from LA on 29 Oct 2023
Dear GuestWe would love to thank you for your time spent on this review after your stay at the Queens Gate Hotel.Our primary goal is the satisfaction of our customers, and we are especially pleased that your stay with us was pleasant and worthy of your expectations. We enjoyed your warm feedback and hope to have the pleasure of welcoming you again soon.Warm Regards,Leila AbdulkerimThe Queens Gate Hotel

2/10 Terrible

Susan

Stayed 1 night in Oct 2023
Response from LA on 29 Oct 2023
Dear GuestWe would love to thank you for your time spent on this review after your stay at the Queens Gate Hotel.We enjoyed your warm feedback and hope to have the pleasure of welcoming you again soon.Warm Regards,Leila AbdulkerimThe Queens Gate Hotel

10/10 Excellent

DIMA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from LA on 29 Oct 2023
Dear GuestWe would love to thank you for your time spent on this review after your stay at the Queens Gate Hotel.We enjoyed your warm feedback and hope to have the pleasure of welcoming you again soon.Warm Regards,Leila AbdulkerimThe Queens Gate Hotel

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect hotel, staff very friendly, awesome location.
Stayed 4 nights in Sep 2023
Response from LA on 23 Sept 2023
Dear Guest,Thank you for sharing your comments from your recent stay at the Queens Gate Hote.We certainly hope to have the pleasure of welcoming you to the Queens Gate Hotel again soon.Warm Regards,Leila AbdulkerimThe Queens Gate Hotel

10/10 Excellent

Dianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the friendly people who worked there’re: Sam and Charlie. Close to walking everywhere …like restaurants and Hyde park.
Stayed 2 nights in Sep 2023
Response from LA on 23 Sept 2023
Dear Guest,Thank you for sharing your comments from your recent stay at the Queens Gate Hotel. Charlie and Sam are very happy and humbled by your feedback.We certainly hope to have the pleasure of welcoming you to the Queens Gate Hotel again soon.Warm Regards,Leila AbdulkerimThe Queens Gate Hotel

10/10 Excellent

Mark, Kidderminster

Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly placed for the Royal Albert Hall. The hotel is great and the staff are approachable, pleasant and attentive. Thank you!
Stayed 1 night in Sep 2023
Response from LA on 23 Sept 2023
Dear Guest,Thank you for sharing your comments from your recent stay at the Queens Gate Hote.We certainly hope to have the pleasure of welcoming you to the Queens Gate Hotel again soon.Warm Regards,Leila AbdulkerimThe Queens Gate Hotel

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from LA on 23 Sept 2023
Dear Guest,Thank you for sharing your generous score from your recent stay at the Queens Gate Hotel.We certainly hope to have the pleasure of welcoming you to the Queens Gate Hotel again soon.Warm Regards,Leila AbdulkerimThe Queens Gate Hotel

10/10 Excellent

Ho Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5-star service
We would like to express our heartfelt gratitude for the love and care from the Queen's Gate Hotel team and their professional service that made our 5-day stay impeccable. All the staff were very accommodating to our needs after learning that we were in town for pre-wedding photoshoots. We could not thank May enough who tried her very best at arranging the most comfortable room for us, and making sure the in-room facilities were up to standard. She treated us with such a kind heart and was willing to go the extra mile. She even surprised us with a beautiful bouquet! Everyone we met at the hotel was always wearing a big smile :) We had some of the best memories in London and will definitely come back when we are in town again. Thank you everyone!
Stayed 4 nights in Jul 2023
Response from LA on 23 Sept 2023
Dear Guest,Thank you for choosing The Queens Gate hotel and for taking the time to post this lovely review. We are delighted that you felt comfortable and welcomed during your stay and that you enjoyed the ambiance and the impressive service at the hotel. We are very happy that you were able to make a very memorable time for your prewedding photo shoot, we are very proud of our team, in particular May made such an effort to make that possible.We certainly hope to have the pleasure of welcoming you to the Queens Gate Hotel again soon.Warm Regards,Leila AbdulkerimThe Queens Gate Hotel

8/10 Good

Irina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from LA on 23 Aug 2023
Dear Guest,We would love to thank you for your time spent on this review after your stay at the Queens Gate Hotel.Warm Regards,Leila AbdulkerimThe Queens Gate Hotel

6/10 Okay

Ellen

Travelled with group
Liked: Cleanliness, staff & service, amenities
Hotel was in a quiet area and good distance to the tube. Room was clean but decor was looking a bit tired in some places.
Stayed 3 nights in Aug 2023
Response from LA on 23 Aug 2023
Dear Guest,Thank you for sharing your comments from your recent stay at the Queens Gate Hotel. We read with great pleasure that you enjoyed your overall stay at our hotel, and you find our hotel clean the location convenient, thank you very much for praising us. We also appreciate your constructive feedback which we always take very seriously, and work had to improve.We certainly hope to have the pleasure of welcoming you to the Queens Gate Hotel again soon.Warm Regards,Leila AbdulkerimThe Queens Gate Hotel

8/10 Good

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from LA on 29 Jul 2023
Thank you Jillian for your lovely review.We hope to welcoming you back again.Kind Regards,

10/10 Excellent

Barbara

Stayed 1 night in Jul 2023
Response from LA on 23 Aug 2023
Dear Guest,We would love to thank you for your time spent on this review after your stay at the Queens Gate Hotel.Warm Regards,Leila AbdulkerimThe Queens Gate Hotel

8/10 Good

Xuan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for the Royal Albert Hall.
Stayed 1 night in Jul 2023
Response from LA on 29 Jul 2023
thank you Xuan for your lovely review.We hope to welcoming you back again.Kind Regards,