Lobby sitting area

Reviews of The Resident Kensington

4 out of 5
The Resident Kensington
25 Courtfield Gardens, London, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 746 out of 1010 reviews" "
Rating 8 - Good. 206 out of 1010 reviews" "
Rating 6 - Okay. 43 out of 1010 reviews" "
Rating 4 - Poor. 10 out of 1010 reviews" "
Rating 2 - Terrible. 5 out of 1010 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Blake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in a quiet neighborhood. Easily walkable to multiple Tube lines.
Stayed 3 nights in Mar 2024
Response from Norberto on 25 Mar 2024
Dear Blake,I hope you are doing well!Thank you for staying with us in London.We appreciated you taking your precious time to write us a positive review.Indeed our hotel is situated in a great neighbourhood, with a walking distance of 5 - 10 minutes to the tube, restaurants, shops and many places of attraction.We hope to see you again soon.Many thanks,NorbertoNight manager

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay again. Lovely hotel & very pleasant staff with excellent customer service
Stayed 1 night in Mar 2024
Response from Norberto on 25 Mar 2024
Dear Stephanie,We hope you are doing well!Thank you for staying with us in London.We really appreciated you taking your valuable time to write us a such nice and powerful review, thank so you much. And we would love to welcome you back to our lovely hotel.Have a great day.NorbertoNight manager

10/10 Excellent

Sharon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a quiet residential area 2 mins walk from Earl's Court tube. Our 3 bed room had a small kitchenette area which I wasn't expecting but appreciated. As a VIP Expedia guest the handwritten welcome note and complementary bottle of wine were a nice touch. Would recommend.
Stayed 1 night in Mar 2024
Response from Norberto on 25 Mar 2024
Dear Sharon,I hope you are doing fine!Thank you for a such an amazing review, we really appreciated you taking your valuable time to write us this warm review, we would love to see you again soon. I wish you have a great day.Many thanks,NorbertoNight manager

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 3 nights in Mar 2024
Response from Norberto on 25 Mar 2024
Dear James,I trust you doing well!Thank you for taking your precious time to write a positive review, we appreciated it. And thank you for staying with us.Have a good day.Many thanks,NorbertoNight manager

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is quiet. Room is small but has every thing in need. Close to underground station and can walk to the museum St. only complained that one spoon was not very clean, Also, the fridge is too close to the draw on top. Everytime I opened the fridge door, my finger got scratched by the sharp edge of the drawer and my skin was peeled off.
Stayed 3 nights in Mar 2024
Response from Norberto on 20 Mar 2024
Dear Christina,Thank you for taking your precious time to leave us a constructive review. The small double rooms can feel a bit too small depending on the purpose of the stay, the standard double gives a different feeling as it is a bit more spacious. We have informed our Housekeeping team of the occurrence with the spoon that wasn't very clean, so that appropriate measure is taken to prevent it from happening again. Our maintenance team has also been informed to investigate the positioning of the fridge in the room.Thank you again for your review. This helps us to make improvements and accommodate our guests better.I hope you have a great dayMany thanks,NorbertoNight manager.

10/10 Excellent

Dina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the room was on the smaller side all of the amentitues were top nitch. The staff at the front desk was extremely helpful in transportation to the airport and west end experiene planning. Wine hour was great and relaxing. All in all a great place to stay
Stayed 3 nights in Mar 2024
Response from Yash on 15 Mar 2024
Dear Dina,Thank you for sharing your feedback with us, and we sincerely appreciate your choice to stay at The Resident Kensington hotel.I’m delighted to learn that you had an overall enjoyable experience and that our heartfelt hospitality left a positive impression on you.As a team, we are committed to delivering the best possible service to our guests, and your feedback is invaluable to us. We are always open to hearing any suggestions or recommendations you may have.Our quiet residential location, just a 5-minute walk from Earl’s Court station, offers easy access to the rich cultural tapestry of Kensington. From museums and palaces to serene parks, this area truly embodies London’s treasures. Whether you’re exploring incredible eateries, discovering secret bars, or relaxing in pub gardens, there’s something for every taste.I apologize if the small double room felt compact. It is our smallest room type, designed for two guests. If availability permits, we would gladly arrange a room upgrade for you during your next visit.We look forward to welcoming you back on your future trips to London. Should you require any information or assistance, our dedicated team is available to assist you at all times.Best Regards,Yash - Duty Manager

8/10 Good

Philip

Stayed 1 night in Mar 2024
Response from Gemma - Duty Manager on 26 Mar 2024
Dear Philip, Thank you for your feedback. Your review is much appreciated and we hope to welcome you back again soon Kind regards

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of careful thought has obviously gone into making everything comfortable and efficient. The little kitchenette was especially welcome when i just wanted a microwave snack rather than go out to eat after a busy day sightseeing.
Stayed 2 nights in Feb 2024
Response from Yash on 1 Mar 2024
Dear Susan,I would like to express my sincere gratitude for taking the time to provide us with your invaluable feedback. Additionally, I wish to convey our appreciation for choosing The Resident Kensington hotel for your accommodation requirements.It gives me great pleasure to hear about your overall satisfaction with your stay and your recognition of the genuine hospitality extended by our team.Our primary goal is to consistently provide an exceptional guest experience, and your insights significantly contribute to our continuous efforts in this regard. We welcome any further suggestions or recommendations you may have to improve our services.Furthermore, I trust that you found our peaceful residential setting, conveniently located just 5 minutes from Earl's Court station, to enhance your experience. Kensington's wealth of cultural attractions, including museums, palaces, and parks, along with its diverse culinary offerings, undoubtedly enrich the London experience for our esteemed guests.We look forward to the opportunity to host you again on your future visits to London. Please feel free to contact our dedicated team if you require any assistance or information.Wishing you a pleasant evening ahead!Best Regards,Yash - Duty Manager

10/10 Excellent

Martin S

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Helpful. Close to the underground to get around easily.
Stayed 3 nights in Feb 2024
Response from Yash on 1 Mar 2024
Dear Martin,I extend my sincere gratitude for taking the time to provide us with your valuable feedback. Additionally, I wish to express our appreciation for selecting The Resident Kensington hotel for your accommodation needs.It brings me great pleasure to learn of your overall satisfaction with your stay and your acknowledgment of the genuine hospitality extended by our team.Our primary objective is to consistently deliver an unparalleled guest experience, and your insights contribute significantly to our ongoing efforts in this regard. We welcome any further suggestions or recommendations you may have to enhance our services.Furthermore, I trust that you found our tranquil residential setting, conveniently located a mere 5 minutes from Earl's Court station, to be conducive to your experience. Kensington's rich array of cultural attractions, including museums, palaces, and parks, coupled with its diverse culinary scene, undoubtedly enriches the London experience for our esteemed guests.We eagerly anticipate the opportunity to host you again during your future visits to London. Please do not hesitate to reach out to our dedicated team should you require any assistance or information.I wish you a pleasant evening ahead!Best Regards,Yash - Duty Manager

10/10 Excellent

Rami, jerusalem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch room, very comfortable and clean. Pleasant and helpful staff. Location just off Earl's Court is super convenient.
Stayed 5 nights in Feb 2024
Response from Yash on 28 Feb 2024
Dear Rami,Thank you for sharing your feedback with us and for choosing to stay at The Resident Kensington hotel.I’m delighted to hear that you enjoyed your stay and appreciated our warm hospitality. Our team is committed to providing the best possible experience for our guests, and we value your input. If you have any suggestions or recommendations, please feel free to share them with us.Our quiet residential location, just 5 minutes away from Earl’s Court station, offers easy access to museums, palaces, and parks. Kensington truly is one of London’s hidden gems, with a plethora of charming eateries, secret bars, and inviting pub gardens to explore.We look forward to welcoming you back on your next trip to London. Should you need any information or assistance, our team is available to assist you at all times.Have a wonderful evening! Best Regards,Yash - Duty Manager

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and cozy, felt like home and comfortable to be in. The staff was super helpful anytime we needed something!
Stayed 4 nights in Feb 2024
Response from Daniel - Duty Manager on 26 Feb 2024
Dear Rachel,Thank you so much for your kind words! We're thrilled to hear that you found our hotel cozy and welcoming, just like home. Providing a comfortable and accommodating experience for our guests is always our top priority, and we're delighted that our team could assist you whenever needed. We appreciate your feedback and look forward to welcoming you back on your next visit!Kind Regards,Daniel - Duty Manager

10/10 Excellent

Chiho

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my second stay. The hotel was like a home and very comfortable same as before. The hotel area is safe and it was convenient to go everywhere. We would like to stay again.
Stayed 2 nights in Feb 2024
Response from Yash on 25 Feb 2024
Dear Chiho,Thank you for taking the time to share your wonderful feedback with us. We greatly appreciate your continued patronage and are delighted to hear that your second stay at The Resident Kensington felt like home and was just as comfortable as before.Our team is committed to providing heartfelt hospitality, and it warms our hearts to know that we succeeded in making your experience memorable. Your kind words about our reception team are truly motivating, and we will continue to strive for excellence.The quiet residential location of our hotel, a mere 5-minute walk from Earl’s Court station, offers a wealth of opportunities for exploration. From museums and palaces to beautiful parks, Kensington truly is one of London’s hidden gems. And with an array of delightful eateries, secret bars, and charming pub gardens, there’s something to suit every taste.Next time, we will do our utmost to offer you a complimentary room upgrade, subject to availability. We look forward to welcoming you back on your next trip to London. Should you require any information or assistance, our dedicated team is always here to assist you.Thank you once again for choosing The Resident Kensington. We can’t wait to host you again!Best Regards,Yash - Duty Manager

10/10 Excellent

Jimin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind staff. Many food shops and undergound station nearby. We stayed in superior, the size of the room didn’t bother us at all. Room was clean,cozy and bright, the bathroom was fine.
Stayed 2 nights in Feb 2024
Response from Yash on 24 Feb 2024
Dear Jimin,Thank you for taking the time to share with us your feedback, and thank you for choosing to stay with us at The Resident Kensington.I am happy to see that you overall enjoyed your stay and appreciated our heartfelt hospitality.We strive to provide the best possible experience for our guests, and we greatly appreciate your feedback. The team is always open to hearing any suggestions and recommendations you might have.I hope you enjoyed our quiet residential location as well, just 5 minutes away from Earl's Court station and all it offers to our residents. Museums, palaces, and parks, Kensington is truly one of London’s treasures, With an abundance of incredible little eateries, secret bars, and pub gardens, there is something for every taste. We hope to welcome you back on your next trip to London, and if you need any information or assistance, our team is here for you at all times.I wish you a lovely Saturday!Best Regards,Yash - Duty Manager

10/10 Excellent

Carolyn

Liked: Cleanliness, property conditions & facilities
Professional, friendly, informed staff. Tastefully decorated.
Stayed 9 nights in Feb 2024
Response from Daniel - Duty Manager on 22 Feb 2024
Dear Carolyn,Thank you for the perfect 5 out of 5 rating!We're absolutely thrilled that you had such an amazing experience with us.Your kind words means the world to us, and we're delighted to have met your expectations. Our team works hard to ensure every guest feels valued and has a memorable stay, so hearing your feedback is incredibly rewarding.We can't wait to welcome you back for another fantastic experience soon!Kind Regards,Daniel - Duty Manager

10/10 Excellent

Jeanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great one night stay as a solo, female traveller. Lovely staff and clean/cosy room. Great shower with Molton Brown products and tea/coffee area. Close to transit. Would recommend.
Stayed 1 night in Feb 2024
Response from Gurpreet - Duty Manager on 20 Feb 2024
Dear Jeanie, Thank you for choosing to stay at The Resident Kensington. It was lovely speaking to your during check in. We thank you for the 5/5 rating and for taking the time to leave us a review. We are so happy to hear that you found your one night stay with us to be comfortable and safe (being a solo traveller) and especially enjoyed our Molton Brown products ! We thank you again for staying at The Resident Kensington and hope to welcome you back again.

6/10 Okay

Valerie

Travelled with partner
Liked: Cleanliness, staff & service
Great staff. Management needs to add some comfort to the rooms. No bath mat (have to request), no extra blankets. Have those things already there for the guest. Little things go a long way.
Stayed 7 nights in Feb 2024
Response from Gurpreet - Duty Manager on 17 Feb 2024
Dear Valerie, Thank you for choosing to stay at The Resident Kensington. We're sorry to hear that your stay with us was not as comfortable as you had hoped it to be. A bath mat is placed in all rooms, however rubber mats are provided upon request. Our reception team are available 24/7 to provide our guest with any extra amenities. Guest are also welcome to request additional blankets prior or during their stay. Unfortunately we do not place extra blankets in the room unless requested in advance, but the team are more than happy to provide you with extra duvets to make your stay feel more comfortable.We are glad to hear that you had a pleasant time speaking to our reception team and we hope that they were of help during your stay. We thank you for your feedback and will certainly pass this on to management in order to make improvements and create a more comfortable stay for our guest. Thank you again for staying at The Resident Kensington.

6/10 Okay

Cheuk Ting

Liked: Cleanliness, staff & service, property conditions & facilities
Staff respond fast
Stayed 3 nights in Feb 2024
Response from Gurpreet - Duty Manager on 17 Feb 2024
Dear Cheuk, Thank for your choosing to stay at The Resident Kensington. We are pleased to hear that our reception team were accommodating during your stay with us. All feedback is welcome from our guest, feel free to contact us by email or phone call for ways The Resident could make improvements to provide our guest with a more comfortable stay with us. Thank you again for staying at The Resident Kensington and for taking the time to leave us a review.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delighted with my stay and will return
Stayed 4 nights in Feb 2024
Response from Yash on 13 Feb 2024
Dear Thomas,Thank you for taking the time to share with us your feedback, and thank you for choosing to stay with us at The Resident Kensington hotel.I am happy to see that you had a lovely stay with us and enjoyed our heartfelt hospitality.We strive to provide the best possible experience for our guests, and seeing that we have achieved this for you is our greatest motivation.Our quiet residential location, just a 5 minute walk from Earl's Court station, has so much to offer our residents. Museums, palaces, and parks, Kensington is truly one of London’s treasures. With an abundance of incredible little eateries, secret bars, and pub gardens, there is something for every taste. Wishing you a wonderful day!Best Regards,Yash - Duty Manager

8/10 Good

Jon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Overall value
Stayed 7 nights in Feb 2024
Response from Norberto on 14 Feb 2024
Dear Jon,I hope you are doing well!Thank you for staying at The Resident Kensington Hotel. I'm pleased that you had a good stay with us.We really appreciated you taking your valuable time to leave us a positive Review,Hopefully you will stay with us in the future.Many thanks,NorbertoNight manager

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay, very accommodating. Walk to the tube or Hyde park. Perfect for our stay.
Stayed 1 night in Feb 2024
Response from Gurpreet - Duty Manager on 20 Feb 2024
Dear Melissa,Thank you for your 5/5 Rating and for taking the time to leave us a review. We are so pleased to hear that you had a lovely stay with us and found you stay with us and that your expectations were met. Its great to hear that you liked the location of the hotel as we are only a 5 minute walk from Earls Court Station. Thank you again for staying at The Resident Kensington and we hope to welcome you back some time in the future.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly reception staff, great location and comfortable rooms
Stayed 2 nights in Feb 2024
Response from Gurpreet - Duty Manager on 7 Feb 2024
Dear Susan,Thank you for your 5/5 rating. The team appreciates your feedback and rating and we're pleased to hear that you found our reception team to be friendly. The Kensington neighbourhood as so much to offer our guests and we're pleased to see you also enjoyed The Residents locations and found your King to be comfortable.We hope to welcome you back to The Resident Kensington.

6/10 Okay

Titus Garfield

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I really like the property. However, in my room, the heating system did not work very well. The attendance made every effort to accommodate us, but still the heating system was not very good. Also, a circuit had popped and we weren’t able to use the microwave for a while. Otherwise the property was nice and the staff were exceptional.
Stayed 7 nights in Jan 2024
Response from Gurpreet - Duty Manager on 7 Feb 2024
Dear Titus,Thank you for choosing to stay at The Resident Kensington. We apologise for the heating issue you experienced during your stay, we hope our team members were able to help and make your stay more comfortable. We also apologise for the microwave issue and thank you for letting our reception team know in order to have this fixed as soon as possible. We are happy to hear that you had a pleasant stay at The Resident and thank you for letting us know that you found our reception team to be helpful.We hope to have the chance to welcome you back some time in the future and thankyou again for staying at The Resident Kensington.

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Gurpreet - Duty Manager on 7 Feb 2024
Dear Mohammed,Thank you for your 4/5 rating. We hope you had a lovely stay at The Resident Kensington and we hope to welcome you back some time in the future.

6/10 Okay

Michael Scott

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Location is convenient. No amenities to speak of.
Stayed 3 nights in Jan 2024
Response from Gurpreet - Duty Manager on 29 Jan 2024
Dear Michael,Thank you for choosing to stay at The Resident Kensington and thank you for taking the time to leave us your feedback regarding your stay with us. We are happy to hear that you found The Resident to be in a convenient location (being close to earls court station) and a 5 min walk from the main road. We hope to welcome you back some time in the future.

8/10 Good

Antonia

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location for both Kensington, South Kensington and Chelsea. Clean and suitable room for a city break where you need to unwind after a long day of sightseeing. Only negatives were for our baby. We were placed in a room on the ground floor but had to go up some stairs to access the room which made it hard with the pram. Additionally, the travel cot that was provided as requested didn’t have a proper cot mattress and so was a blanket wrapped in a sheet, which wouldn’t have been safe for a baby due to the suffocation risk. So our baby slept in our bed with us for our stay as the bed was quite large it allowed plenty of space for her between us.
Stayed 3 nights in Jan 2024
Response from Yash on 29 Jan 2024
Dear Antonia,Thank you for taking the time to share your feedback with us.We're delighted to hear that you enjoyed our prime location, perfect for exploring Kensington, South Kensington, and Chelsea, and that the room provided a clean and suitable space for your city break.We sincerely apologize for any inconvenience you experienced with the accommodation for your baby. Your comments are valuable to us as we continuously strive to improve our services.We understand the challenges posed by the room location on the ground floor with stairs, especially when traveling with a pram. We appreciate your understanding and patience in this matter. Regarding the travel cot, we regret that it did not meet your expectations. Safety is our top priority, and we take your concerns seriously.We're pleased to hear that our spacious bed provided a comfortable solution for your baby to sleep between you and allowed you to unwind after a day of sightseeing.Your feedback is crucial to us, and we appreciate your honesty. We hope to have the opportunity to welcome you back in the future, providing an even more enjoyable and seamless experience for your family.Best Regards,Yash - Duty Manager

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Response from Daniel - Duty Manager on 28 Jan 2024
Dear Sheila,Thank you so much for your kind words!We're delighted to hear that you had a great stay with us. It's our goal to provide a memorable experience for our guests, and we're thrilled to know we succeeded with your visit. We hope to welcome you back again soon!Kind Regards,Daniel - Duty Manager

8/10 Good

Raymond

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Gurpreet - Duty Manager on 24 Jan 2024
Dear RaymondThank you for staying at The Resident Kensington. We are glad to see that you had an overall great stay with us and we thank you for your 4* rating. We hope to have the chance to welcome you back some time in the future.

10/10 Excellent

Brenda Dee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accommodation, super friendly staff, lovely experience
Stayed 7 nights in Jan 2024
Response from Gurpreet - Duty Manager on 24 Jan 2024
Dear Brenda,Thank you for staying at The Resident Kensington.We are so pleased to see that you had a great stay with us and had a lovely time speaking to our reception team and found them to be friendly. Thank you for your 5/5 rating and we hope to see you again some time in the future.

8/10 Good

Wai Ching

Stayed 2 nights in Jan 2024
Response from Gurpreet - Duty Manager on 7 Feb 2024
Dear Wai,Thank you for choosing to stay at The Resident Kensington and thank you for the 4/5 rating. We hope you had a lovely stay and we hope to welcome you back some time in the future.

10/10 Excellent

ALAN

Stayed 1 night in Jan 2024
Response from Gurpreet - Duty Manager on 16 Jan 2024
Dear Alan, Thank you for your 5* rating and for choosing to stay at The Resident Kensington. The team are pleased to see that you had an overall great stay with us. We hope the hotel felt like a home away from home and that you felt welcomed by our reception team. Thank you again for staying with us and we hope to welcome you back some time in the future.

10/10 Excellent

Ugochi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Gurpreet - Duty Manager on 16 Jan 2024
Dear Ugochi,Thank you for staying at The Resident Kensington. We are pleased to hear that you have an overall lovely comfortable stay. The team hopes you enjoyed the complimentary wine placed in your room. Thank you again for choosing to stay at The Resident Kensington and we hope to welcome you back on a future trip to London.

8/10 Good

Elena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've only got a bottle of cheap wine on arrival - but I do not drink alcohol! Have asked the quite room on the upper floor, but got the one on the 1st floor with the view to dirty wall - at least the room was quite. Tea and sugar supply has never been replenished. On the day of checkout I've asked to extend time till 2 pm only as a VIP member, but was offered it for additional payment of 30 pounds - that's ridiculous! Deposit of 50 pounds is still blocked on my bank card. Staff was helpful - printed boarding pass for me. No breakfast room at the hotel.
Stayed 4 nights in Jan 2024
Response from Gurpreet - Duty Manager on 16 Jan 2024
Dear Elena,Thank you for choosing to stay at The resident Kensington and for your 4/5 rating. We're sorry to hear that you were unhappy with the complimentary wine placed in your room, this is received by all of our expedia VIP's. Unfortunately we are unable to guarantee a room on a higher floor as its down to availability. Our team do try their best to meet guests request however this is not always possible. We hope our reception team were of help regarding the kitchenette amenities not being replaced during your stay, we apologise for this and will pass this on to our housekeeping manager. Sadly we're unable to offer a complimentary late check out up until 2pm but we hope the complimentary 12pm check out was of help. Once our pre auths are released at check out time, please allow 2-3 working days or up to a week (depending on your bank) for this to be received back. If you have any further issues feel free to contact our reception team. We are pleased to hear that you found our reception team to be helpful and enjoyed your quiet room. We hope you have a safe trip and hope to have the chance to welcome you back some time in the future.

8/10 Good

Constance, Port Harcourt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was too small. The hotel was nice and clean.
Stayed 5 nights in Dec 2023
Response from Gurpreet - Duty Manager on 9 Jan 2024
Dear Contstance, Thank you for choosing to stay at The Resident Kensington. We're sorry to hear that you found our King room small. We hope our Superior or Deluxe rooms would be suitable for you for a more spacious stay. We're pleased to hear that you found the hotel to be nice and clean. We hope to have the chance to welcome you back some time in the future.

10/10 Excellent

Julianna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was clean and comfortable. The hotel is in a great area and walkable to public transportation.
Stayed 3 nights in Dec 2023
Response from Gurpreet - Duty Manager on 9 Jan 2024
Dear Juilianna, Thank you for choosing to stay at The Resident Kensington and thank you for the 5* rating. We happy to hear that you enjoyed the location of the hotel, with its great restaurants, museums, parks and more, as well as that we are a 5 minute walk from earls court station which links you to the popular locations in the city. Thank you for also letting us know that you found our rooms to be clean and comfortable. We will certainly let our housekeeping team know. We hope we have the chance to welcome you back some time in the future.

6/10 Okay

Elliot

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Very small rooms
Stayed 1 night in Dec 2023
Response from Gurpreet - Duty Manager on 9 Jan 2024
Dear Elliot,Thank you for choosing to stay at The Resident Kensington. We're sorry to hear that you found the room to be small for your stay. We hope a Standard Double or King room may be more suitable for a more spacious room. We apologise if an upgrade was not possible due to our availability but we hope the team were of help. We hope to have the chance to welcome you back on a future trip to London. And thank you again for all feedback.

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service
While the charming neighborhood, friendly staff, and prime location near the tube, groceries, and restaurants make this hotel a fantastic base for exploring the city, the tiny rooms and lack of good ventilation might leave you feeling a bit cramped and stuffy.
Stayed 6 nights in Dec 2023
Response from Daniel - Duty Manager on 4 Jan 2024
Dear Michael,Thank you for your detailed feedback!We're glad you appreciated our charming neighbourhood, friendly staff, and convenient location near various amenities. We understand that some of our room categories may be less spacious for guests. We strongly recommend King/Superior/Deluxe rooms for more space. We apologize for any inconvenience caused by a possible issue with the AC ventilation. We'll certainly take your comments into account as we strive to enhance our guests' experiences.We hope to have the opportunity to welcome you back and offer an improved stay in the future.Kind Regards,Daniel - Duty Manager

10/10 Excellent

Dorothy

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Very safe and convenient location
Stayed 4 nights in Dec 2023
Response from Daniel - Duty Manager on 4 Jan 2024
Dear Dorothy,Thank you for your 5 out of 5 review!We're thrilled to hear you found our location safe and convenient. Your safety and comfort are top priorities for us. We hope to continue exceeding your expectations in the future!Kind regards,Daniel - Duty Manager

10/10 Excellent

Katrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is wonderful! And great location. It’s not too busy but close to the tube.
Stayed 6 nights in Dec 2023
Response from Gurpreet - Duty Manager on 3 Jan 2024
Dear Katrina, We would like to thank you for staying at The Resident Kensington. We are pleased to hear that you had a lovely time speaking to our reception team and found them to be helpful during your stay with us. Our Kensington neighbourhood is a great quiet resident location with museums, parks, restaurants, we're happy to hear that you especially enjoyed the hotels location and found it to be less busy then more central locations.The team wishes you a happy new year and we to welcome you back some time in the new year.

10/10 Excellent

Whitney

Stayed 5 nights in Dec 2023
Response from Gurpreet - Duty Manager on 3 Jan 2024
Dear Whitney, We would like to thank you for your 5/5 rating and choosing to stay at The Resident Kensington. We are pleased to to see that we had met your expectations. We strive to give a heartfelt welcome to all guests and for the hotel to feel like a home away from home. The team wishes your a Happy New Year and all the best in 2024.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Gurpreet - Duty Manager on 3 Jan 2024
Dear Daniel, Thank for for choosing to stay at The Resident Kensington and thank you for the 5/5 rating. Its lovely to hear that you had an overall great stay, we are glad to see that we were able to meet your expectations during your stay with us. We hope to see you again some time in the future. The team wishes you a Happy New Year and all the best in 2024.

8/10 Good

Tracey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great for one night. Check in was easy as we arrived lateish. Staff were lovely.
Stayed 1 night in Dec 2023
Response from Gurpreet - Duty Manager on 3 Jan 2024
Dear Tracey, Thank you for your 4/5 rating. We are pleased to hear that you had a lovely stay with us and found the check-in process to be easy. Our reception team are available 24/7 and are here to welcome all guest, even those who arrive later in the day. We are happy to hear that you had a great experience speaking to our team at reception and we hope to have the chance to welcome you back and we wish you all the best in 2024.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff
The front desk was great. Always very friendly and helpful. The only two items that were an issue was that the room was too hot, even though I continually turned off the heat and lowered the temperature. And the fold out bed for my stepson was VERY uncomfortable. He said that he could feel the bars poking into his back. Otherwise our stay was great and I would stay at this hotel again.
Stayed 6 nights in Dec 2023
Response from Gurpreet - Duty Manager on 28 Dec 2023
Thank you for taking the time to leave us a review of your stay with us and thank you for bringing the issues to our attention. We are sorry to hear that the room very hot and the pull out bed uncomfortable. We will pass this onto to our maintenance team and manager to look at the improvements we can make with our AC and the comfortability of the pull out bed. The team appreciate your feedback regarding the reception teams service and we hope the team made you feel welcomed and comfortable during your stay. We are happy to hear that you will stay with us again some time in the future and we look forward to welcome you back ! Thank you again for the 8* we appreciate all feedback from guest.

10/10 Excellent

Cuneyt, San Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Yash on 27 Dec 2023
Dear Cuneyt,Thank you so much for your 5-star review. We appreciate you taking the time to rate your stay. We are always trying our best to make our guests happy. We hope to have the opportunity to have you back very soon.Best Regards,Yash - Duty Manager

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
They placed me in a basement room and there were absolutely no issues with that. Clean rooms and especially quiet. Would stay again.
Response from Norberto on 8 Feb 2024
Dear Matthew,I am delighted that you had a pleasant stay with us in London.I would like to take the opportunity to say thank you, for taking your precious time to leave us a such an inspiring and marvellous review.We would love to welcome you back to our hotel. in the future.Kind regards,NorbertoNight manager

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Gemma - Duty Manager on 22 Dec 2023
Dear Thank you for your 5* review. Your feedback is very important to us and its great to know you enjoyed your stayMay you have a relaxing holiday season and a wonderful new year We look forward to welcoming you again very soon Kind regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good comfy hotel to stay just 10 mins from the main attractions in London by tube from Earls Court station!
Stayed 4 nights in Dec 2023
Response from Maria Sulka - Hotel Manager on 31 Jan 2024
Dear Traveler, Thank you for taking the time to write a review following your recent stay with us and thank you for the great scoring as well. We are thrilled to see that you enjoyed your stay and found the hotel comfortable. We are located in a beautiful residential area with lots to offer and very easy access to central London for a day out sightseeing.Thank you once again and looking forward to welcoming you back soon. Kind RegardsMaria Sulka - Hotel Manager

6/10 Okay

Peggy

Stayed 3 nights in Dec 2023
Response from Gurpreet - Duty Manager on 20 Dec 2023
Dear Peggy.We are grateful that you took the time out to leave us a review. We're sad to hear that we had not met your expectations during your stay with us. We welcome any feedback from our guests to help with making improvements. We hope we have the chance to welcome you back and thank you for rating your stay with us.

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, very clean and modern. Staff very helpful and polite. Filtered water on tap and filtered coffee available in addition to instant tea coffee, fruit teas etc. nice kitchenette area with microwave, kettle, sink and coffee maker. Every evening there is a free glass of good quality wine or Prosecco in the longe area and bag of pretzels which was a lovely touch, and further drinks at a reasonable price. Area very quiet. Really good value for money. Would definitely come back here again.
Stayed 2 nights in Dec 2023
Response from Gurpreet - Duty Manager on 20 Dec 2023
Dear Helen, Thank you for the 5/5 Rating. We are extremely pleased to hear that you had a lovely stay at The Resident Kensington. The team had a great time speaking to you too and we're happy to hear that you found the reception team helpful during your stay. We are glad that the mini kitchenette came in great use and that you especially enjoyed our evening drink hour in the lobby for our guest to have 1 glass of wine or prosecco, thank you for joining us! We hope to welcome you back some time in the future.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Gurpreet - Duty Manager on 20 Dec 2023
Dear Sandra, We are very happy to hear that you had a lovely stay with us and thank you for taking the time to rate your stay, we appreciate the 10/10 rating! And we hope we have the chance to see you again some time in the future.

10/10 Excellent

Sarina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at a hotel without feeling like you are at a hotel. Situated between homes and hotels makes you feel more settled. Staff were helpful and accommodating.
Stayed 4 nights in Dec 2023
Response from Gurpreet - Duty Manager on 20 Dec 2023
Dear Sarina, Firstly I would like to say thank you for staying at The Resident Kensington. We are so glad to hear that you had a lovely stay with us and especially enjoyed the homely feel of the hotel. We strive to make The Resident a home away from home and we're happy to hear that you felt comfortable and settled. I will let the team know that you found our team members helpful during your stay with us and accommodating. We thank you again for the 5* rating and hope to see you again soon !