Luxury Studio Suite (Studio) | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
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Reviews of The Kensington Hotel

5 out of 5
The Kensington Hotel
109-113 Queens Gate, South Kensington, London, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 711 out of 1001 reviews" "
Rating 8 - Good. 201 out of 1001 reviews" "
Rating 6 - Okay. 60 out of 1001 reviews" "
Rating 4 - Poor. 20 out of 1001 reviews" "
Rating 2 - Terrible. 9 out of 1001 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Emily

Stayed 1 night in Mar 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay at the Kensington. Thank you!
Stayed 3 nights in Mar 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Tara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the hotel. It is beautiful! The bar and staff are out of this world.
Stayed 4 nights in Mar 2024

10/10 Excellent

hassan

Stayed 4 nights in Feb 2024

2/10 Terrible

Tony

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
the hotel is very very old and run down - it should be marked as 2 star hotel or 3 max not 5 no way I will stay there, they are renovating but structure is same narrow hallway small rooms smell bad and dirty....
Stayed 3 nights in Feb 2024

2/10 Terrible

Rachel

Disliked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Lishelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is quaint with good attention to detail throughout. The location is quiet and peaceful, yet very walkable to many restaurants and places of interest.
Stayed 4 nights in Jan 2024

6/10 Okay

Eric

Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in great location
Fantastic staff, beautiful hotel in great location. Close to restaurants, museums and Tube station.Bathroom very nice but quite tight. High step into bathtub/shower and no outlet for hairdryer curling iron, etc. were only drawbacks. Towels were fluffy. High end toiletries. Bed was very comfy. Room was small but well laid out for storage and comfort. Would highly recommend.
Stayed 6 nights in Nov 2023

8/10 Good

Marcus

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming hotel , great location . Breakfast was very overpriced so my advice would be to eat out as there are multiple cafes locally .
Stayed 1 night in Nov 2023

10/10 Excellent

Nicole, yorkville

Stayed 5 nights in Nov 2023

10/10 Excellent

Julie

Stayed 5 nights in Nov 2023

10/10 Excellent

Nausheen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all around!!
Stayed 1 night in Oct 2023

8/10 Good

Donal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we entered the hotel. The service was top notch. The staff are all friendly and very helpful! The property is lovely and in a quiet neighborhood however it is convenient to many London museums and restaurants. We really enjoyed our stay.
Stayed 4 nights in Oct 2023

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent first-class hotel in great London location. Great service and great amenities.
Stayed 6 nights in Oct 2023

10/10 Excellent

Serlinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful. But the nearest tube station was not that close or easy to find, and this is also true of the restaurants.
Stayed 4 nights in Sep 2023

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location in South Kensington
Super location and AMAZING staff esp front desk, concierge, doorman and employees in the bar! Always helpful and great recommendations on what to do around town or how to get there. Our room was “fair” however looked in others that were very nice. Will return for sure.
Stayed 3 nights in Oct 2023

8/10 Good

Mr Kim

Stayed 1 night in Oct 2023

10/10 Excellent

Katrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel In a great location! Staff facilities were impeccable!
Stayed 2 nights in Sep 2023

6/10 Okay

Piers

Stayed 2 nights in Sep 2023

10/10 Excellent

Wendell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming, genuine staff, bend over backwards to help you, large relaxing lobby area with many semi-private places to sit, beautiful flowers
Stayed 2 nights in Sep 2023

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

LOURDES, san pedro garza garcia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliest staff, gorgeous property, great food too, amazing location, boutique, makes you feel at home.
Stayed 1 night in Aug 2023

10/10 Excellent

Edward

Stayed 3 nights in Aug 2023

10/10 Excellent

Zuleyko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, very helpful and kind. Super clean! Delicious options of food. Conceriege tried to make all accommodations.
Stayed 5 nights in Aug 2023

10/10 Excellent

Juan

Stayed 2 nights in Aug 2023

10/10 Excellent

Adele

Stayed 1 night in Aug 2023

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Harvey made me feel welcome from day one and to my last day. Ali made check in a breeze. Henri went above and beyond in customer service helping me find a box for a memento. Great location for numerous reasons.
Stayed 2 nights in Jul 2023

10/10 Excellent

Nausheen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff, Beautiful location and knowledgeable service to make stay very pleasant!! Highly recommend for short or long stay!
Stayed 2 nights in Jul 2023

6/10 Okay

Sophy

Travelled with group
Liked: Cleanliness, staff & service
Property was nice but room was unbelievably small and not decorated well. Sloping floor and couldn’t even open the door of bathroom without hitting toilet.
Stayed 4 nights in Jun 2023

10/10 Excellent

Krishnan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located near the tube station in South Kensington, which is a lovely area with many museums. We stayed in a luxury suite that was large, luxurious and well appointed. The hotel staff were friendly and helpful. Overall, our experience was excellent.
Stayed 3 nights in Jun 2023

8/10 Good

Veronica, Tucson

Liked: Cleanliness, staff & service, amenities
I have been staying at the Kensington for the past 5 years. I love the location, condition of the property, and staff. While there were some issues with broken amenities during this stay the staff were very accommodating and did everything possible to make it better. I will definitely stay here again.
Stayed 2 nights in Jun 2023

10/10 Excellent

Sarah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This was our first time in London and at this property. Can not say enough good things about it. Super high end yet very boutique feel. The concierge, front desk staff, etc were all over and above friendly and helpful. We will definitely be staying with them again!
Stayed 4 nights in Jun 2023

10/10 Excellent

LOURDES, san pedro garza garcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous, friendly staff, clean, comfortable, great location.
Stayed 2 nights in Jun 2023

10/10 Excellent

Dorothy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff members were all amazing.
Stayed 2 nights in Jun 2023

10/10 Excellent

avraham

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Leanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Derrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Jacques

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property and the best customer service
Response from Francois Xavier Schoeffer on 20 Jan 2023
Dear Jacques, Thank you for taking the time to share your feedback with us. We look forward to welcoming you back at The Kensington.Best wishes, Francois Xavier SchoefferGeneral Manager

8/10 Good

Consuelo, Washington

Travelled with partner
Liked: Cleanliness, staff & service
We used love the Kensington but now the value for price has decreased but the staff is so attentive we will continue to opt for that hotel when promotions come up
Response from Francois Xavier Schoeffer on 28 Dec 2022
Dear Consuelo, Thank you for taking the time to share your feedback with us. We look forward to welcoming you back at The Kensington.Best wishes, Francois Xavier SchoefferGeneral Manager

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2022

10/10 Excellent

Robert

Stayed 1 night in Nov 2022

4/10 Poor

Nausheen

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room had lots of problems and didn’t get fixed in a timely manner
Stayed 7 nights in Oct 2022

10/10 Excellent

May

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff. Room was well maintained and housekeeping was accommodating. Location was perfect.
Stayed 8 nights in Nov 2022
Response from Francois Xavier Schoeffer on 18 Nov 2022
Dear May, Thank you for taking the time to share your feedback with us. We look forward to welcoming you back at The Kensington.Best wishes, Francois Xavier SchoefferGeneral Manager

10/10 Excellent

ilana

Stayed 3 nights in Oct 2022