Ratings based on 2,843 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
84% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.2 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Wuppertal

Zentrales Hotel in Kensington

Posted 08-Feb-2016
Pros: - zentrale Lage - Ausstattung (Spa, Restaurant und mehr...) - Badezimmer
Cons: ?...
Location: Direkte Nähe zum Kensington Palace. Zu empfehlen: Whole Food Company, wenn man sich fürs Essen interessiert oder Dinge für ein Picknick sucht.
Direkt an der Kensington High Street gelegen, nur um die Ecke. Schöne, frisch renovierte Zimmer. Flachbildschirm mit umfangreichem internationalem Programmangebot. Wenn jemand tatsächlich Fernsehen möchte....
2 out of 5
by A verified traveller from North West

Was supposed to be an 'Executive Double Room' ???

Posted 30-Jan-2016
Pros: The breakfast was ok
Cons: Make the rooms roomy!! Put on some entertainment, even if its only a pianist. The piped music in the bar was terrible.
Location: Very poor for eating establishments, will not stay on this side of the city again.
Checking in was easy, taken straight to my shoe box, er sorry executive double room. It was so poor i find it hard to describe. The two of us could not be on the same side of the room as each other. The shape of the room disorientated us. I think i have been in larger telephone boxes. The noise throughout the night was appalling, (drunken women) i thought the walls were made of tissue paper. The head waiter in the restaurant was very insulting by explaining to a pair of German ladies that they should not leave any property at the table unattended because they were "In England" and it would get stolen. For a 4star hotel i have stayed in better Premier Inn establishements.
4 out of 5
Recommended
for Everyone
by A verified traveller from Gilbert

Tiny room in a pleasant Hotel

Posted 18-Jan-2016
This was my first time at this hotel. We booked a twin room between friends and we're initially surprised that the beds had been pushed together. This soon became obvious why, there wasn't room to separate them without one bed running along a wall. The room would have been a better fit for a single occupant but we made do for one night. We also searched for a hotel with a pool, not realising that the room rate didn't include this. We will be more vigilant in future.
3 out of 5
Recommended
for Everyone
by A verified traveller

Good location

Posted 13-Jan-2016
My girlfriend and I stayed for 2 nights. I would say that the reception is well designed and probably the nicest thing about the hotel. Rooms are simple and nice but quite small, and even though we upgraded and had an executive room it was still small, so I'd hate to see what a standard room was like. The pool area is ok but not worth £8! All in all an OK hotel, we would maybe return but with a larger room.
3 out of 5
by A verified traveller from Israel

Small rooms , needed to pay extra for larger room

Posted 13-Jan-2016
We came to the hotel after a lot of times that we have been at this hotel . But now the rooms are smaller and no one can live there , it was like a jail . So we needed to pay extra on a larger room .
2 out of 5
by A verified traveller

Certaines chambres sont décevantes

Posted 11-Jan-2016
Notre chambre au 1er étage était sordide comparée aux photos du site. La baignoire était bouchée et pleine de saletés a notre arrivée, la chasse d'eau ne marchait qu'une fois sur dix, on entendait trop les bruits de la chambre d' a côté et du couloir, et on a eu droit a une sale odeur d'ail inexplicable en rentrant le soir. Rien ne justifiait le prix élevé d'une telle chambre. On a demandé à changer de chambre, le lendemain, et le personnel nous a rapidement proposé une autre chambre au 3eme étage beaucoup plus accueillante (et correspondant aux photos du site). Wi-Fi payant a la journée alors qu'il est gratuit dans la plupart des hotels de nos jours. Très décus par cet hotel au final, malgré la bonne réactivité du personnel.
4 out of 5
by A verified traveller

위치가 훌륭한 호텔!

Posted 10-Jan-2016
Pros: 아침식사, 수영장 시설(수영장 수심이 1.1~2.2까지 입니다.) 일반적인 수영장보다 많이 깊으니, 수영을 하지 못하는 분에게는 결코 좋은 곳은 아닙니다.
Cons: 객실정비 - 돈도 없어지고, 목욕용품도 허접하고, 어떤 날은 샤워용 2개(샴푸 없이)만 넣어주고, 로션도 없습니다. - 어떤 날은 쿠키도 들어오고, 어떤 날은 tea만.. - 다른 객실은 슬리퍼도 있고, 욕실가운도 있던데 제 방에는 아무것도 없더군요.
Location: high street Kensington 역에서 도보로 5분 이내에 있는 곳으로 접근성은 최고. 켄싱턴 공원, 하이드 파크 공원, 자연사박물관, 빅토리아 & 알버트 박물관, 과학박물관, 버킹엄 궁이 바로 근처에.
하이스트리트 켄싱턴 역에서 도보로 5분 안쪽에 있는 호텔로 켄싱턴 공원과 하이드 파크 공원, 자연사 박물관 등에 접근성이 매우 좋은 호텔입니다. 아침 뷔페 식사(12파운드)도 괜찮습니다. 헬스장과 수영장도 이용할 수 있습니다.(1일 8파운드). 와이파이를 저는 프로모션 중이라 무료로 이용했지만, 24시간에 10파운드(?) 정도 금액을 지불해야 합니다. 저녁뷔페는 한국인의 입맛에는 맞지 않을 것 같습니다.^^; 방이 작은 것을 제외하고는 여러가지 면에서 만족스러웠습니다. 다만 한 가지! 아침식사를 하고 왔더니 방을 청소해놓았는데, 방에 놓아두었던 동전이 모두 사라졌습니다. 장기투숙(15일) 했기 때문에 청소를 매일 해야할 필요가 없어서 하지 않으려고 했는데, 아침식사하는 시간에 그렇게 일찍 청소할 줄은 몰랐네요. 식사하러 가느라 완전히 방이 어지럽혀진 상태였는데, 돈만 사라졌네요. (동전이라고 하지만, 영국은 2파운드짜리도 동전이기 때문에, 1만원정도 되는 금액으로 기억합니다.) 전체적으로 좋았던 이미지가 한 순간에 무너지는 순간이었습니다. 그리고 이후로 객실안 금고와 가방에 주요물품을 넣고 잠그고 다니는 상황이 되었지요. (Do not disturb 표지와 함께) 방에 기본적으로 넣어주는 욕실용품은 허접합니다. 로션도 없고... 이외 식당과 프런트 등의 직원은 대부분 친절했습니다.
4 out of 5
Recommended
for Everyone
by A verified traveller from Moscow

Well equipped hotel in the center

Posted 06-Jan-2016
Pros: Friendly staff, good restaraunt
Cons: Nothing special,
Location: Prestigious area, underground station closeby, cafes, shops
Comfortable, with plenty facilities for guests. It is not fair to judge the hotel because of very short stay. At the first sight it is a big hotel with skilled and cooperative personell.
4 out of 5
Recommended
for Everyone
by A verified traveller

Bien situé Calme

Posted 03-Jan-2016
Pros: Situation Calme Personnel accueillant
Location: Quartier bien situé, calme et avec des restaurants proches.
Conforme à la description Propre Personnel accueillant
3 out of 5
Recommended
for Everyone
by A verified traveller

Keine 4Sterne wert!!

Posted 26-Dec-2015
Pros: Service, Lage
Cons: Zimmer renovieren
Lage in der Nähe vom Hydepark ist sehr angenehm=zentral Service und Freundlichkeit sind mehr als in Ordnung. Das Zimmer war sehr winzig und entspricht nicht einen 4Sterne Hotel. Badezimmertüre schließt nicht und wenn im Nebenzimmer wer auf die Toilette geht, fühlt es sich an als würde jemand im Zimmer bei uns auf die Toilette gehen. Sehr hellhörige Wände, man versteht was nebenan gesprochen wird. Sind ein Ehepaar aus Graz und zw. 40 und 50 Jahre alt.