I could not have been any happier with this hotel; it was perfect and just about every way. Let's start with the location - it is literally walking distance from just about anything you could want to see in London (10-15 minute walk tops) and is also RIGHT by the Charing Cross tube station which is incredibly convenient. The hotel staff was so incredibly nice and helpful, the hotel was clean and well organized, as were the rooms. The rooms were very spacious, quiet, and clean. They also had great amenities with the huge flat screen TV, the USB plug outlets, etc. One of the HUGE added bonuses was the water machine with empty bottles you could use at any time. This was incredibly convenient and saves a lot of money. Overall, this hotel has everything you could ask for and I highly recommend this hotel.