Ratings based on 3,347 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Paris

Parfait emplacement pour visiter le cœur de London

Posted 06-Dec-2016
Bel hôtel avec une chambre spacieuse, très bien situé, personnel courtois. En revanche l'hôtel ne fait pas d'effort si vous demandez un Check in légèrement plus tôt ou un Check out un peu plus tard. Le Check out est facturé 30 pounds+taxes si vous quittez l'hôtel plus tard que midi.
5out of 5
by A verified traveller from Korea

good location but cold.

Posted 05-Dec-2016
Pros: location, breakfast
지하철이 가깝고 교통이 편리하였음. 객실이 매우 청결하였으나 창이 호텔 뒤쪽으로 나 있어서 뷰가 전혀 없었음. 그리고 히터의 온도 설정이 최고 25도로만 가능하였으며, 히터이 바람이 따뜻하지 않았음. 수면시에는 추웠음.
5out of 5
by A verified traveller from US

Great location

Posted 28-Nov-2016
Pros: I loved how clean, quiet, and modern the hotel was as compared to others I have stayed in. It was also very affordable for a four star hotel.
My room at the Grand was nice, modern and ample, especially for Europe, and the hotel is super close to the subway. Also, ther are two nice cafes, though they are chains, right next door.
4out of 5
by A verified traveller from CT USA

Great location. Near Trafalgar Square and museums.

Posted 23-Nov-2016
Pros: Location, cleanliness, comfort. Laundry facility worked and was free. Staff helped with printer and lent us an electrical adapter. Umbrella in room.
Location: Trafalgar Square, the Thames and several museums and theaters in easy walking distance. Restaurants and Pubs everywhere. 24-hour Tesco Express close.
Great location for transport, museums, history, theater. Noisy evenings due to street "musicians" at the corner. Room was clean and comfortable. We would stay again. Walked to a lecture at the Royal Society.
5out of 5
by A verified traveller from US

Excellent location for theater, museums, transport

Posted 20-Nov-2016
Pros: Excellent location for theater, museums, transport
Cons: Force me to come back sooner!
Location: Excellent location for theater, museums, transport
We like this neighborhood best(north and south) and the best of London for us is in reach. Sorry I had to leave for home!
4out of 5
by A verified traveller from hong kong

地點不錯,很方便

Posted 17-Nov-2016
距離Leicester Square 只是幾分鐘的步程,去附近那些購物點也輕易能走過去。唯一是沒有照片那麼豪華,連牙刷和水也沒有提供。
5out of 5
by A verified traveller from Leeds

Great hotel

Posted 12-Nov-2016
Pros: Ovation, staff, room size is much bigger than most capital city central hotels.
Cons: I don't think the room had been vacuumed before we arrived.
Location: Location is perfect...right next to Trafalgar Square and short walking distance to theatre land, the river, Big Ben.
This hotel is great value. Standards are very high and rooms are well equipped and great size. The location is perfect for getting around. The staff were really helpful.
4out of 5
by A verified traveller from Hamburg

sehr gute Lage

Posted 10-Nov-2016
Pros: Lage und Sauberkeit
Location: Die Lage ist sehr gut und man kann in Umkreis von 15 Minuten zu Fuß vieles unternehmen.
Die Ausstattung des Zimmers ist gut. Man kann von dem Standort zu Fuß viel unternehmen. Die Bus und U. Bahn verbindungen sind sehr gut.
5out of 5
by A verified traveller from Struthers, United States of America

Perfect stay

Posted 10-Nov-2016
Location: The hotel is in the PERFECT location and is walking distance from nearly anything you could want to see in London... 10-15 minutes at most.
I could not have been any happier with this hotel; it was perfect and just about every way. Let's start with the location - it is literally walking distance from just about anything you could want to see in London (10-15 minute walk tops) and is also RIGHT by the Charing Cross tube station which is incredibly convenient. The hotel staff was so incredibly nice and helpful, the hotel was clean and well organized, as were the rooms. The rooms were very spacious, quiet, and clean. They also had great amenities with the huge flat screen TV, the USB plug outlets, etc. One of the HUGE added bonuses was the water machine with empty bottles you could use at any time. This was incredibly convenient and saves a lot of money. Overall, this hotel has everything you could ask for and I highly recommend this hotel.
5out of 5
by A verified traveller

Excellent stay

Posted 08-Nov-2016
Pros: The hotel was at an ideal location, it was very clean. The room was very comfortable and cozy.
Cons: The hotel service and appearance was excellent, I have no complaints at all.
Location: Very close to tourist attractions at walking distance. Great nearby places to eat