Ratings based on 3,635 Verified Reviews

4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from CA

pretty goo

Posted 12-Jun-2017
we enjoyed our stay in london. location is very central and close to london eye, westminster abbey, buckingham, leicester square and british museum. so you can see that is has a great location. we had some small issues with the maids not replacing towels, and the front staff wasnt too helpful most of the time. I would recommend this hotel to a friend.
5 out of 5
Recommended
for Everyone
by A verified traveller from San Bernardino, Ca

Great location

Posted 07-Jun-2017
This hotel is in the middle of London. The tube is a 2 min walk. But you can walk any where from this location. I love the free laundry machine, that in its self is worth it. The room is good size. They have a water machine on each floor which has plastic bottles that you can refill. I would stay here next time.
3 out of 5
Recommended
for Everyone
by A verified traveller from san francisco

Posted 05-Jun-2017
No bellman, no luggage assistant . Terrible view , to the wall and neighbor window
5 out of 5
Recommended
for Everyone
by A verified traveller

Very nice hotel in central location

Posted 04-Jun-2017
Nice surprise to find a reasonably afffordable hotel in the heart of Trafalgar Square. Seemed like a luxury hotel with large rooms and beautiful common areas.
4 out of 5
Recommended
for Everyone
by A verified traveller from West Sussex

Lovely hotel close to West End & restaurants.

Posted 04-Jun-2017
Room small but very comfortable. Would have been nice to have had 2 teabags & more sugars but minor fault. Plenty of storage for clothes..unlike some central hotels.
5 out of 5
Recommended
for Everyone
by A verified traveller from I

Great Location

Posted 04-Jun-2017
Beautiful hotel. Great location. Unfortunately, the rooms have queen beds. They have king beds so request it.
4 out of 5
Recommended
for Everyone
by A verified traveller

Hotel and staff were nice

Posted 03-Jun-2017
Our first room had toilet issues. After advising them of this issues for two days, we were moved to a different room with no problems in that room.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 03-Jun-2017
Cons: The shower in the bathroom ... water went out from the shower to the whole bathroom!
Location: Very convenient...
Stayed for only one night. Everything was good, except the bathroom shower.
5 out of 5
Recommended
for Everyone
by A verified traveller

great stay

Posted 02-Jun-2017
great location for good price, also liked the water bottles outside the room
5 out of 5
Recommended
for Everyone
by A verified traveller from Washington, DC, USA

Great stay!

Posted 29-May-2017
Pros: MOST convenient, clean, comfortable, and quiet from rooms in the back.
Excellent hotel. Close to all of the attractions in and around Trafalgar square, whether Gordon's Wine Bar or Five Guys - both near Charing Cross Station. Convenient to see the Horse Guards. Very easy to do business with the UK government - all main buildings only 2-3 city blocks distant. Breakfast in the hotel had good variety and was delicious.