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Overview of The Cranley

Photo gallery

Featured image
Balcony
Premium bedding, minibar, in-room safe, desk
TV
Premium bedding, minibar, in-room safe, desk

The Cranley

4 out of 5
Guests rated this property 3.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Restaurant
  • Breakfast available
  • Business services
  • Bar
  • Laundry

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Explore the area

    Popular LocationNatural History Museum11 min walk
    Popular LocationKensington High Street18 min walk
    Popular LocationRoyal Albert Hall20 min walk
    AirportLondon (LHR-Heathrow)30 min drive

Choose dates to view prices

Executive Room

3.6/5 guest room rating
  • 205 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Superior Double Room

No guest room rating
  • 150 sq ft
  • Sleeps 2
  • 1 Double Bed

Junior Suite

No guest room rating
  • 420 sq ft
  • Sleeps 3
  • 1 King Bed

Classic Single Room, 1 Double Bed

No guest room rating
  • 107 sq ft
  • Sleeps 1
  • 1 Double Bed

Double Room (with Four Poster Bed)

No guest room rating
  • 258 sq ft
  • Sleeps 3
  • 1 King Bed

Penthouse

No guest room rating
  • 441 sq ft
  • Sleeps 3
  • 1 King Bed

About this area

London

In the city centre, The Cranley is in London's London City Centre neighbourhood, an area with good shopping. Natural History Museum and Victoria and Albert Museum are cultural highlights, and travellers looking to shop may want to visit Kensington High Street and Harrods. Check out an event or a game at Stamford Bridge Stadium, and consider making time for Madame Tussauds Wax Museum, a top attraction not to be missed. Guests appreciate the hotel's location for the sightseeing.
Popular Location

What's nearby

  • Natural History Museum - 11 min walk
  • Kensington High Street - 18 min walk
  • Royal Albert Hall - 20 min walk
  • Stamford Bridge Stadium - 4 min drive
  • Kensington Palace - 8 min drive

Getting around

  • Kensington (Olympia) Station - 4 min drive
  • Gloucester Road Underground Station - 6 min walk
  • Heathrow Airport (LHR) - 30 min drive

Restaurants

  • The Hereford Arms - 4 min walk
  • Calix - 4 min walk
  • Green Door Steakhouse - 4 min walk
  • Cafe Forum - 4 min walk
  • Fait Maison - 5 min walk

About this property

The Cranley

4-star London hotel in London City Centre, near Natural History Museum
A restaurant, a bar/lounge and concierge services are available at this smoke-free hotel. Free WiFi in public areas and a free manager's reception are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site. All 39 rooms offer free WiFi, minibars and TVs with cable channels. Room service, premium bedding and free newspapers are among the other amenities available to guests.
The Cranley offers 39 forms of accommodation which are accessible via exterior corridors and feature minibars and a safe. Beds feature premium bedding. Cable televisions are provided. Bathrooms include bathrobes, designer toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
Individually wrapped food options available for dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • No on-site parking available
  • Off-site parking available (GBP 35 per day)
  • Limo/town car service

Food and drink

  • Continental breakfast available for a fee daily 7:30 AM–10 AM: GBP 9.95 per person
  • 1 restaurant
  • 1 bar
  • Free daily reception
  • Room service available

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • Laundry facilities

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • French
  • German
  • Italian
  • Polish
  • Portuguese
  • Romanian
  • Spanish

Business services

  • Computer station

Outdoors

  • Terrace

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Heating
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer

Entertainment

  • TV channels
  • TV

Food and drink

  • Minibar

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free newspapers
  • Guidebooks/recommendations
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe
  • Turndown service

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Each adult staying at the property must present valid photo identification at check-in.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 40.0 per day.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for continental breakfast: GBP 9.95 per person (approximately)
  • Nearby parking fee: GBP 35 per day
  • Rollaway bed fee: GBP 40.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Cranley
Cranley Hotel
Cranley Hotel London
Cranley London
The Cranley Hotel
The Cranley London
The Cranley Hotel London

Frequently asked questions

Can I cancel my reservation for free at The Cranley and receive a full refund?
Yes, The Cranley offers free cancellation on select room rates, because flexibility matters! Please refer to The Cranley cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at The Cranley?
As of 10 Apr 2021, prices found for a 1-night stay for 2 adults at The Cranley on 17 Apr 2021 start from £60, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is The Cranley pet-friendly?
No, pets are not allowed at this property.
How much is parking at The Cranley?
This hotel doesn't offer parking.
What time is check-in at The Cranley?
Check-in is from 3:00 PM - anytime.
What time is check-out at The Cranley?
Checkout is at noon.
Where is The Cranley located?
Located in London City Centre, this boutique hotel is within a 15-minute walk of Natural History Museum and Victoria and Albert Museum. Imperial College London and Kensington Gardens are also within 1 mile (2 km). Gloucester Road Underground Station is 6 minutes by foot and South Kensington Underground Station is 9 minutes.

Overall score and ratings

3.4
Rating 5 - Excellent. 180 out of 718 reviews
5 - Excellent 25%
Rating 4 - Good. 225 out of 718 reviews
4 - Good 31%
Rating 3 - Okay. 131 out of 718 reviews
3 - Okay 18%
Rating 2 - Poor. 89 out of 718 reviews
2 - Poor 12%
Rating 1 - Terrible. 93 out of 718 reviews
1 - Terrible 13%

3.7/5

Cleanliness

3.7/5

Staff & service

2.4/5

Amenities

3.3/5

Property conditions & facilities

1/5 Terrible

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Worse than a motel by us standard. Blinds will not close , chairs are torn , bed headrest have water damp stains , Absolutely aweful
Stayed 3 nights in Mar 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great
Stayed 5 nights in Dec 2020

1/5 Terrible

Business traveller
Disliked: Staff & service
I stay in many hotels for work, this one was terrible. The staff have no customer service and lie through the back of there teeth. The breakfast was a brioche bun, apple juice and a coffee. The evening food room service was not edible. The location however was good. The property was tired and needed a good vacuum. But by far the worse was the manager onsite I have never met anyone like it.
Stayed 1 night in Dec 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Cranley is very good value and an excellent stay with very helpful staff.
Stayed 1 night in Dec 2020

3/5 Okay

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We arrived and they said that they had upgraded us to a larger room. The room we were put in didn't look any larger than a usual double room only it had a four posted bed. This was great until you got in the bed and it rattled so much and was also two single mattresses next to each other. This meant that you couldn't move around the bed without falling down a massive dip. The shower was also broken as the tap came off when you go to turn it on. It was close enough to everything we needed and the lobby was lovely! But the overall stay, based on the room was very disappointing
Stayed 2 nights in Dec 2020

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