- Disliked: Staff & service, property conditions & facilities
I took my sister overnight for a birthday treat.when we went into the restaurant, there was nobody available we waited around 10 minutes and had to go to the reception to get a member of staff. We ordered the Artisan bread for starter and when it came out it was French stick? My sister ordered the chicken pad Thai, and when that arrived it had a fried egg on top which was not what we were expecting. She also ordered a side of chips which never arrived. We were unable to ask where they were as again there was nobody in the restaurant. At the end of our main course I told the server the chips hadn’t arrived and we were offered complimentary chips, however we already finished our meal. We ordered pudding my sister ordered the banana brownie. When it arrived it was burnt so badly I could smell it across the table and she was unable to get a spoon into the Brownie at all. She asked for a different pudding and we were told the only choices were rice pudding and ice cream. We were the first customers in there that night and found it difficult to believe they had run out of put it. The server went and checked again and came back and said and we have Christmas pudding as well but nothing else. My sister asked them to check to see if I had Apple crumble, And they did. I asked for some money off the bill because of all the problems we have at the meal.The price of the Artisan bread was taken off the meal which was approximately £5.