- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is fantastic. My room faced Cartwright Gardens and it was quiet--of course, it was January! The studio has everything a person needs for a medium length stay in London. Staff were friendly and helpful. I called on them several times and received prompt service. They fixed the safe in my room. I stayed 10 days and since studios were to be serviced weekly, I was entitled to one servicing--it was scheduled for Thursday but didn't happen. When I reported it, they quickly scheduled it for Friday and it was done. I also had some problems with the lock on my door--this had apparently been a recurring problem and it took some efforts for the staff to get it open. This needs a permanent fix! There is a free laundry room which was very useful. The room contained a helpful book of instructions for various things, but something that would help would be instructions that actually matched the available machines--the instructions in the laundry room were for different machines and there were no instructions for the oven which had icons on the buttons--icons that were unknown to me! I guessed and managed to heat my supper, but including instructions in the booklet in the room would have been useful. I'm already eager to return and would definitely stay here again.