Great location near tube stations and London.
We had room 510, the seals on one of the windows was missing, right from installation. As our room faced the rail tracks, the noise of the trains was very loud, only because the seals were missing. Sleep was only possible between 1AM and 4AM. Carpets were very dirty. Spot cleaning had been done and this only made it worse. Not only was the tar still there that they had tried to clean up, there was a clean circle around them. No vent in bathroom, towels never dried, we did laundry and the driers never really dried the closes completely. So we hung the few damp clothes in the unit and overnight they would not dry. Cold, could not get the heat to work.The serving staff at breakfast, would it kill them to smile or at least not appear to be slaves. Not a happy lot, cheer up you set the mode for the guests at breakfast.