Ratings based on 800 Verified Reviews

4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from LA

Nice hotel centrally located and super design

Posted 14-Feb-2017
Pros: Location, design and comfort
Excellent room with extra space and great ameneties
Comment from Hotel Management
16-Feb-2017 by The Team, Hotel Management
Dear Paul, We're delighted you enjoyed our quirky style, our super location, and our gorgeous, luxurious bedrooms. Hope to welcome you back again soon. Best wishes,
5out of 5
Recommended
for Everyone
by A verified traveller from iowa

Nice hotel. Great location

Posted 06-Feb-2017
I enjoyed my stay. Didn't use hotel bar or restaurant as plenty of other options all within walking distance. I arrived heathrow and took the Piccadilly subway line to Leicester square. It takes roughly one hour. The a short maybe 2.5 block walk any your at hotel. Great location for all the sights. Will definitely stay again next trip. The only complaint I could think of would be water drained from shower slowly so you stand in puddle. However it was a nice shower and everything else was perfect so this is easily overlooked. One last thing my room had many more USB charging ports than needed. Was awesome. Did t need to break out English power adapter till I got to Sheffield and a hotel with no USB chargers
Comment from Hotel Management
06-Feb-2017 by The Team, Hotel Management
Dear Vacation travel, Sounds like the perfect trip, thanks for sharing, we really appreciate it! We're delighted you enjoyed our super location and our luxurious bedrooms filled with all the comforts and conveniences you'd ever need. We're all looking forward to welcoming you back again soon. Warmest wishes,
5out of 5
Recommended
for Couples
by A verified traveller

Hotel elegante y cómodo en pleno centro de Londres

Posted 03-Feb-2017
Pros: La ubicación. El estilo.
Cons: Las habitaciones orientadas a la calle son algo ruidosas.
Location: Al lado de Trafalgar Square y del Soho. Bien comunicado
Personal amable. Solicitamos late check out y nos ofrecieron hasta las 14:00 horas sin coste. Nos mejoraron la categoría de la habitación también sin coste.
Comment from Hotel Management
06-Feb-2017 by The Team, Hotel Management
It's wonderful to know how much you enjoyed our quirky style, our luxurious bedrooms, and our incredible location, perfect for all you'd ever want to do in London. Thanks also for your kind comments about our attentive staff and how wonderfully well they took care of you. We're all looking forward to welcoming you back again soon. Warmest wishes,
5out of 5
Recommended
for Everyone
by A verified traveller from New York

Central soho hotel.

Posted 28-Jan-2017
Close to landmarks, Piccadilly and northern line. Very close to covent gardens, excellent shopping, and entertainment. Staff is lovely. Rooms are gorgeous.
Comment from Hotel Management
30-Jan-2017 by The Team, Hotel Management
Dear Ash, It's truly wonderful to know how much you enjoyed our sumptuous rooms and our friendly, attentive team. And you're right, our location is perfect for all you'd ever want to see or do in London. Looking forward to welcoming you back soon. Best regards,
5out of 5
Recommended
for Couples
by A verified traveller from Verona

Breve viaggio a Gennaio 2017

Posted 14-Jan-2017
Pros: La pulizia delle camere ed il confort interno.
Cons: Alcuni piccolissimi dettagli possono essere migliorati. All'arrivo non vi era personale al desk di accettazione.
Location: Posizione centralissima non serve uso di taxi o altro a piedi si raggiunge regent street in 5 minuti.
Hotel dallo stampo moderno e fricchettone. Ottimi i servizi, le camere sono linde e pulite con servizio di pulizia 2 volte al giorno. All'entrata ci si trova un po' spaesati inizialmente non si capisce bene dove si deve andare. Personale ottimo e gentilissimo con servizio di sicurezza alla porta.
Comment from Hotel Management
30-Jan-2017 by The Team, Hotel Management
Dear Verona37100, Wow, what a fabulous review - thanks very much for sharing your stay, we really appreciate it. We love that you loved our gorgeous, pristine rooms, though we're truly sorry for the less than attentive arrival experience. Your feedback has certainly been shared with our Front Office Manager for their further follow up with the team. We're delighted you enjoyed our original, quirky style, our fabulous service and our very central location. Looking forward to welcoming you back soon. Very best wishes,
4out of 5
Recommended
for Couples
by A verified traveller from Sturgeon Bay, WI

Sleek hotel in the center of the theater district

Posted 07-Jan-2017
Pros: The room was well designed with ample storage space once we learned to use the shelving by the bathroom.
Cons: One desk chair, no place to sit comfortably and read including the lobby which has very unstylish Louis something or other provincial chairs.
Location: Theaters were all around us, the National Portrait Gallery and the National Gallery were around the corner, Parliament was a 10 minute walk.
We stayed for six days over Christmas end enjoyed the hotel's prime location -- many subway lines easily at hand. Hotel breakfast prices looked expensive, as hotels often are, but there were Pret A Manger outlets at eight end of St. Martin's and a Starbucks across the street. There's a good French restaurant next door, and an Italian seafood place a few doors away. We had a good dinner at Brown's, a traditional English place, on Boxing Day after we couldn't get in on Christmas, but we did get into Steak & Co a chain a few doors away, which was perfectly good. The hotel is very self-consciously cool...we got a tour of the room's features, including mood light we could play with, when our luggage was delivered. The hotel, which says it offers an airport shuttle, will call a black cab to Heathrow, but Uber is less than half the price. Piccadilly is a 15 minute walk, Buckingham is about 20 at most. Selfridges and Harrod's on Boxing Day are for the very brave and resilient.
Comment from Hotel Management
11-Jan-2017 by The Team, Hotel Management
Dear Tom, Many thanks for sharing your recent St Martins Lane experience - sounds like an overall very fabulous time. We're delighted you enjoyed your gorgeous, pristine bedroom and it certainly sounds as though you took great advantage of our very central location, perfect for everything you'd ever want to see or do in London. Hope to welcome you back again soon! Warmest wishes,
5out of 5
Recommended
for Everyone
by A verified traveller

Fantastic location

Posted 27-Dec-2016
Great location, easy access to all major attractions. Staff were great, very attentive. Would definitely recommend and stay again!
Comment from Hotel Management
29-Dec-2016 by The Team, Hotel Management
Thanks for your super 5 stars and lovely recommendation! It's wonderful to know you took great advantage of our super central location, and we're delighted you enjoyed our friendly, attentive service. Looking forward to welcoming you back again soon. Warmest wishes,
4out of 5
Recommended
for Everyone
by A verified traveller

ロンドン市内最高に便利なロケーション

Posted 16-Dec-2016
このホテルは2度目ですが、従業員が素晴らしく、今回は感動しました。ロンドンからヨーロッパにいくためにいったんチェックアウトしたのですが、そのときに大変だいじな宝石をsafty boxに忘れてしまいましたが、戻ると、ちゃんとそれが保護されてありました。 他の一流ホテルでもなくなった経験があるだけに、このホテルは信頼できます! 従業員に感謝しております。
Comment from Hotel Management
20-Dec-2016 by The Team, Hotel Management
Dear benicia, Thanks so much for your wonderful words about the team and for how very well taken care of you were. We certainly do like to ensure our guests are warmly welcomed, and comfortable and secure when they're with us - and that includes their "treasures" as well, of course! It's so lovely to hear that you enjoyed your second visit, and we're all looking forward to welcoming you back again soon. Very best wishes,
5out of 5
by A verified traveller

Great location, clean comfortable hotel

Posted 24-Nov-2016 on Hotels
Description of the standard room on hotels.com was incorrect: it did not have bathtub, only shower. Even though it wasn't the hotel's fault, they kindly upgraded us to a room with bathtub. Location is perfect for shopping, restaurants, theaters, near Covent Garden and Soho. Room was very comfy and clean, staff was very helpful. Will definitely use again.
Comment from Hotel Management
28-Nov-2016 by General Manager, Hotel Management
Thanks for sharing your recent stay! It's lovely to hear how graciously the team arranged a room with a bathtub for you, and also how much you enjoyed our very central location. We're all looking forward to welcoming you back soon. Warmest wishes, The Team
5out of 5
Recommended
for Everyone
by A verified traveller from US

My new place to stay while in London

Posted 23-Nov-2016
A friend recommended this hotel and so I gave it a try. Great location, close to everything. Hip vipe, same owners as the Delano in South Beach. Stuff was very friendly and helpful with recommentations and reservations. There is a great gym in the Hotel that is free of charge to Hotel guests.
Comment from Hotel Management
25-Nov-2016 by The Team, Hotel Management
Dear Adrian, We love that we're your London home! So happy you enjoyed our super location, our gorgeous rooms, and our super friendly team. And we couldn't agree more about Gym Box - so great indeed! See you again soon. Warmest wishes,