Ratings based on 787 Verified Reviews

4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Couples
by A verified traveller from Verona

Breve viaggio a Gennaio 2017

Posted 14-Jan-2017
Pros: La pulizia delle camere ed il confort interno.
Cons: Alcuni piccolissimi dettagli possono essere migliorati. All'arrivo non vi era personale al desk di accettazione.
Location: Posizione centralissima non serve uso di taxi o altro a piedi si raggiunge regent street in 5 minuti.
Hotel dallo stampo moderno e fricchettone. Ottimi i servizi, le camere sono linde e pulite con servizio di pulizia 2 volte al giorno. All'entrata ci si trova un po' spaesati inizialmente non si capisce bene dove si deve andare. Personale ottimo e gentilissimo con servizio di sicurezza alla porta.
4out of 5
Recommended
for Couples
by A verified traveller from Sturgeon Bay, WI

Sleek hotel in the center of the theater district

Posted 07-Jan-2017
Pros: The room was well designed with ample storage space once we learned to use the shelving by the bathroom.
Cons: One desk chair, no place to sit comfortably and read including the lobby which has very unstylish Louis something or other provincial chairs.
Location: Theaters were all around us, the National Portrait Gallery and the National Gallery were around the corner, Parliament was a 10 minute walk.
We stayed for six days over Christmas end enjoyed the hotel's prime location -- many subway lines easily at hand. Hotel breakfast prices looked expensive, as hotels often are, but there were Pret A Manger outlets at eight end of St. Martin's and a Starbucks across the street. There's a good French restaurant next door, and an Italian seafood place a few doors away. We had a good dinner at Brown's, a traditional English place, on Boxing Day after we couldn't get in on Christmas, but we did get into Steak & Co a chain a few doors away, which was perfectly good. The hotel is very self-consciously cool...we got a tour of the room's features, including mood light we could play with, when our luggage was delivered. The hotel, which says it offers an airport shuttle, will call a black cab to Heathrow, but Uber is less than half the price. Piccadilly is a 15 minute walk, Buckingham is about 20 at most. Selfridges and Harrod's on Boxing Day are for the very brave and resilient.
Comment from Hotel Management
11-Jan-2017 by The Team, Hotel Management
Dear Tom, Many thanks for sharing your recent St Martins Lane experience - sounds like an overall very fabulous time. We're delighted you enjoyed your gorgeous, pristine bedroom and it certainly sounds as though you took great advantage of our very central location, perfect for everything you'd ever want to see or do in London. Hope to welcome you back again soon! Warmest wishes,
5out of 5
Recommended
for Everyone
by A verified traveller

Fantastic location

Posted 27-Dec-2016
Great location, easy access to all major attractions. Staff were great, very attentive. Would definitely recommend and stay again!
Comment from Hotel Management
29-Dec-2016 by The Team, Hotel Management
Thanks for your super 5 stars and lovely recommendation! It's wonderful to know you took great advantage of our super central location, and we're delighted you enjoyed our friendly, attentive service. Looking forward to welcoming you back again soon. Warmest wishes,
4out of 5
Recommended
for Everyone
by A verified traveller

ロンドン市内最高に便利なロケーション

Posted 16-Dec-2016
このホテルは2度目ですが、従業員が素晴らしく、今回は感動しました。ロンドンからヨーロッパにいくためにいったんチェックアウトしたのですが、そのときに大変だいじな宝石をsafty boxに忘れてしまいましたが、戻ると、ちゃんとそれが保護されてありました。 他の一流ホテルでもなくなった経験があるだけに、このホテルは信頼できます! 従業員に感謝しております。
Comment from Hotel Management
20-Dec-2016 by The Team, Hotel Management
Dear benicia, Thanks so much for your wonderful words about the team and for how very well taken care of you were. We certainly do like to ensure our guests are warmly welcomed, and comfortable and secure when they're with us - and that includes their "treasures" as well, of course! It's so lovely to hear that you enjoyed your second visit, and we're all looking forward to welcoming you back again soon. Very best wishes,
5out of 5
Recommended
for Everyone
by A verified traveller from US

My new place to stay while in London

Posted 23-Nov-2016
A friend recommended this hotel and so I gave it a try. Great location, close to everything. Hip vipe, same owners as the Delano in South Beach. Stuff was very friendly and helpful with recommentations and reservations. There is a great gym in the Hotel that is free of charge to Hotel guests.
Comment from Hotel Management
25-Nov-2016 by The Team, Hotel Management
Dear Adrian, We love that we're your London home! So happy you enjoyed our super location, our gorgeous rooms, and our super friendly team. And we couldn't agree more about Gym Box - so great indeed! See you again soon. Warmest wishes,
3out of 5
by A verified traveller

Central location but tired interiors

Posted 17-Nov-2016
The room and corridor look like they can do with a refurbishment; they certainly look kind of tired. Location is fantastic though.
Comment from Hotel Management
21-Nov-2016 by The Team, Hotel Management
Thanks very much for feedback from your stay with us, especially for highlighting our very central location. Looking forward to welcoming you back soon. Warm regards,
4out of 5
Recommended
for Everyone
by A verified traveller from Madrid

Es un hotel genial; el personal, muy amable.

Posted 14-Nov-2016
Pros: Sí, me ha gustado en general.
Me ha gustado quedarme en este hotel. Es verdaderamente estupendo. Me gustó poco la habitación. Estaba en el primer piso y daba a Saint Martin's Lane. Pagué un extra por una habitación "superior" y no creo que valiera la pena, por estar en el primer piso. Muy bueno el baño.
Comment from Hotel Management
16-Nov-2016 by The Team, Hotel Management
Dear Pablo, We're delighted to hear you very much enjoyed your stay with us, though sorry you were a bit disappointed with your room. Had we known at the time, we'd have been happy to discuss alternative options. So happy you also liked our gorgeously luxurious bathrooms! Looking forward to welcoming you back soon. Warmest wishes,
5out of 5
Recommended
for Everyone
by A verified traveller

stylish and modern, super central

Posted 02-Nov-2016
Pros: right downtown but surprisingly quiet
Cons: the bathroom without door!!
Location: less than 100 meters from Leicester tube station
nice hotel, modern (philip stark) design. Very nice, large (it was a superior room) and quiet room. Bathroom ok. Nice cafè/restaurant and very, very nice bar open till late (2am, good for london) for hotel guests. overall a very nice stay
Comment from Hotel Management
08-Nov-2016 by The Team, Hotel Management
Dear gbm, Thanks very much for your super review, we really appreciate it! We're delighted you enjoyed our quirky, stylish desing, our delicious restaurant, and our buzzing bar. Looking forward to welcoming you back soon. Warmest wishes,
4out of 5
Recommended
for Everyone
by A verified traveller from israrl

Location location location

Posted 27-Oct-2016
Close to trafalgar and national galery in the heart of theater heaven, close to pubs restaurants and fun fun fun civents garden and leicster sq. Great service and clean rooms. On the smaller side but includes all amenities and comforts of 5 star hotel.....the minimalsm in decor is a bit too much. ...but not taking from quality. I reccomend!!! .
Comment from Hotel Management
31-Oct-2016 by The Team, Hotel Management
Dear ronit, You're absolutely right - we can't be beaten for location - perfect for everything you'd ever want to see or do in London! We're thrilled to hear you enjoyed our stunning, comfortable bedrooms and our friendly, attentive service. Looking forward to welcoming you back again soon. Warmest wishes,
5out of 5
Recommended
for Everyone
by A verified traveller from San Diego, CA

Cool Place with Great Location

Posted 27-Oct-2016
Pros: The rooms and the location.
Cons: The lobby could use a remodel -- seems to be showing its age.
I've stayed at the St Martins Lane a couple of times and enjoy the vibe of the lobby and rooms. This was the first time I booked through Expedia and while I liked the lower room rate, I learned that you don't get one of the good rooms. No views, low floor, etc. But it was fun to stay there again and you really can't beat the location. The staff, especially the consierge, is wonderful.
Comment from Hotel Management
31-Oct-2016 by The Team, Hotel Management
Dear Jeremy, We couldn't agree more about our amazing location, perfect for all that you ever want to see or do or dine in London! Thanks for your kind words about our friendly, attentive team, with special mention to our amazing Concierge. We're all looking forward to welcoming you back again soon. Warmest wishes,