Ratings based on 732 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

superbly located

Posted 26-Aug-2016
Best convenient location to theater, underground, good assortment of restaurants and easy walk to many landmarks. The hotel lobby and rooms are chic and minimalist in design, though starting to show its age a little. I will definitely return.
5out of 5
by A verified traveller from La colle sur Loup

Magnifique hôtel

Posted 24-Aug-2016
Nous avons beaucoup apprécié cet hôtel , pour son design, son ambiance et sa situation géographique. Le personnel est sympathique et le service de chambre parfait avec petites attentions. Les chambres sont très propres et la literie très confortable.Le restaurant à ambiance cubaine est très bien. Tout était parfait.
Comment from Hotel Management
24-Aug-2016 by The Team, Hotel Management
Dear Shirley, Wow, thanks so much for your amazing review! We're delighted you enjoyed our stylish design, buzzing energy, gorgeous bedrooms and friendly, attentive service. And we certainly agree - Asia de Cuba is delicious! Looking forward to welcoming you back again soon. Warmest wishes,
3out of 5
by A verified traveller from K

Vriendelijk modern hotel.in centrum

Posted 23-Aug-2016
Moderne lichte kamers komen wat klinisch over. Heel vriendelijk personeel. Ligging midden in soho dus ideaal. Geen bad in de normale en superior kamers.
Comment from Hotel Management
24-Aug-2016 by The Team, Hotel Management
Dear herman, Thanks very much for taking the time to share your recent St Martins Lane experience. We're delighted you enjoyed our very friendly, attentive service and our super central location. We are sorry to hear you were disappointed with your room, and had we known at the time, we'd have been happy to discuss alternative room options. Looking forward to welcoming you back again soon. Warmest wishes,
5out of 5
by A verified traveller

great stay

Posted 19-Aug-2016
everything was perfect and as expected, located in a great quiet street in Soho.
Comment from Hotel Management
24-Aug-2016 by The Team, Hotel Management
Dear Bobby, Wow! It's great to hear you had a super time with us! Looking forward to welcoming you back again soon. Warmest wishes,
5out of 5
by A verified traveller from pittsburgh

Posted 17-Aug-2016
Love this hotel, always stay here when in London. Great location, rooms are beautiful, staff very helpful - just a great place.
Comment from Hotel Management
24-Aug-2016 by The Team, Hotel Management
Dear Shona, Thanks so much for your amazing words - we really appreciate them. It's great to know you enjoyed our super location, our gorgeous rooms and our friendly, attentive service. Can't wait to welcome you back again. Best regards,
5out of 5
by A verified traveller from virginia

Great hotel

Posted 16-Aug-2016
This hotel met my needs in every possible way. I basically had access to anywhere in london that my fiancee and i wanted to check out. We were right next to covent garden, leicester square, chinatown, and the theater district. The leicester square tube stop was one block away. The room itself was very nice and the water pressure was excellent. I give it 5 stars alone for the shower. We were able to get afternoon tea and the bar was great to have. The staff was incredibly friendly and bent over backwards for us. Would definitely stay here again.
Comment from Hotel Management
24-Aug-2016 by The Team, Hotel Management
Wow, thanks so very much for your super feedback and five-stars! We're delighted that you enjoyed our luxurious rooms (oh yes, the shower, the shower!), incredibly central location and our attentive, amazing team. We're all looking forward to welcoming you back again soon. Warmest wishes,
5out of 5
by A verified traveller

Es céntrico.

Posted 15-Aug-2016
se puede llegar a cualquier lugar interesante de la ciudad caminando
Comment from Hotel Management
24-Aug-2016 by The Team, Hotel Management
Thanks for your feedback, we really appreciate it. We are indeed central to absolutely everything in London! Looking forward to welcoming you back soon. Warm wishes,
5out of 5
by A verified traveller from Bay Area, California

Hip and cool hotel in center of theater district

Posted 15-Aug-2016
Location: Great location in the midst of the theater district. Amazing number of shows, restaurants, and other venues within a short walk.
Fantastic hotel with very hip and cool decor located in the midst of the theater district. Very helpful staff, comfortable beds, nice amenities and a highly rated restaurant. My wife definitely wants to stay there again. Very easy access to or from Heathrow since the nearest tube stop is on the Piccadilly Line. We definitely plan to stay here again the next time we're in London, and only wish we had more time to eat at the amazing number of great places within a few blocks of the hotel.
Comment from Hotel Management
24-Aug-2016 by The Team, Hotel Management
Dear Mark, Many thanks for your lovely review - we're thrilled that you enjoyed our stylish design and super central location. Can't wait to welcome you back again soon. Warmest wishes,
5out of 5
by A verified traveller

Nice location close to everything

Posted 11-Aug-2016
Nice clean hotel. Excellent and friendly staff. Great location next to restaurants, theatres, everything. Room attended to twice - first time I see that in London. Coming back
Comment from Hotel Management
26-Aug-2016 by The Team, Hotel Management
Thank you for your lovely review highlighting our fabulous location and friendly, gracious service. Thanks especially for your kind words about our Housekeeping Team - they really do work hard to keep us looking pristine. Hope to welcome you back again soon. Warmest wishes,
4out of 5
by A verified traveller from Mexico City

Posted 07-Aug-2016
Great clean and big room compared to most hotels in Europe near Covent Gardens
Comment from Hotel Management
26-Aug-2016 by The Team, Hotel Management
Dear Olga, Thanks very much for your kind word about our lovely rooms and amazing location. Hopefully we can welcome you back again soon. Warmest wishes,