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Reviews of Althoff St. James's Hotel & Club London

5 out of 5
Althoff St. James's Hotel & Club London
7-8 Park Place, St. James's, London, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 403 out of 633 reviews" "
Rating 8 - Good. 156 out of 633 reviews" "
Rating 6 - Okay. 33 out of 633 reviews" "
Rating 4 - Poor. 19 out of 633 reviews" "
Rating 2 - Terrible. 22 out of 633 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very accommodating
Stayed 2 nights in Apr 2024
Response from Aun on 9 Apr 2024
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager

10/10 Excellent

suman, New Providence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service , beautiful hotel , truly a hidden gem , fantastic location. ! Felt like royalty whilst staying there , can’t wait to visit again !
Stayed 6 nights in Mar 2024
Response from Aun on 1 Apr 2024
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager

10/10 Excellent

Katarina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Aun on 15 Apr 2024
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager

10/10 Excellent

Janis Gardner

Stayed 5 nights in Mar 2024
Response from Aun on 9 Apr 2024
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager

6/10 Okay

Avedis

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
We had 2 horrible nights of sleep as the AC wasn’t functioning properly or at all the second day and they had no one to fix it until the next day… unacceptable. They sent us a bottle of Prosecco to appease the situation but didn’t care to ask if we drink or not… also unacceptable. We left it there.
Stayed 3 nights in Mar 2024
Response from Aun on 14 Mar 2024
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. Please accept my apologies for any inconvenience as I will pass on your comments to relevant team. We hope to welcome you back and be able to provide better service so we can meet the expectations.Please do contact us if you wish to stay with us again and we will ensure to make mends.Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice small luxury hotel
Stayed 2 nights in Mar 2024
Response from Aun on 8 Mar 2024
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect option in the area. Staff are courteous, overall great service. Plenty of shopping and dining options around.
Stayed 1 night in Mar 2024
Response from Aun on 11 Mar 2024
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager

10/10 Excellent

JEONG A, Brooklyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A small but very nice & cozy room with large bathroom with 2 sinks & bath tube. However the room is facing the street, even though it is on a dead end street, every morning, i hear truck noise which woke me up. Wish the furnitures were smaller for the scale of the room so there is a little more room to walk around. Amazing location.
Stayed 3 nights in Feb 2024
Response from Aun on 26 Feb 2024
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Please accept my apologies for any inconvenience as the size of the rooms are standard. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager

6/10 Okay

Russell

Travelled with family
Liked: Cleanliness
Location very good. Charged extra for twin beds when the room was the same as double bed. Expensive for what was on offer. Breakfast expensive for just a croissant and a tea.
Stayed 2 nights in Feb 2024
Response from Aun on 22 Feb 2024
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Please accept my apologies for any inconvenience as the charges were from upgrade from Superior to Deluxe room. Unfortunately, we are unable to provide twin beds in Superior room. Regarding breakfast, i will pass the comments to the relevant team. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager

8/10 Good

Daniela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Aun on 17 Jan 2024
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager

10/10 Excellent

Dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend
Stayed 5 nights in Dec 2023
Response from Aun on 8 Jan 2024
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager

10/10 Excellent

Kaihang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service great location
Arrived on Christmas Eve and received warm welcome. We travelled with our daughter and she was delighted to find a stuffed Christmas stocking in the room filled with chocolates and cookies. Services are very good and so is breakfast. Location is great walking distance to shopping districts and theatres.
Stayed 6 nights in Dec 2023
Response from Aun on 2 Jan 2024
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas lights
Lovely quiet boutique hotel just around the corner from the Ritz in Mayfair. Came for the London Christmas lights and weren’t disappointed. The restaurant and bar are top notch. My husband said it was the best Vesper Martini he ever had. Staff were helpful and courteous. No internet TV, but otherwise well appointed room.
Stayed 4 nights in Dec 2023
Response from Aun on 2 Jan 2024
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager

10/10 Excellent

Michelle

Stayed 1 night in Dec 2023
Response from Aun on 19 Dec 2023
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager

10/10 Excellent

Michelle

Stayed 3 nights in Dec 2023
Response from Aun on 11 Dec 2023
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager

10/10 Excellent

ADAM

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Aun on 16 Nov 2023
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager

8/10 Good

Kevin, Canmore

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location but the bathroom is a problem. It has a tub with a half door to use for a shower. I am familiar with them but this door seems too small. The first shower ended up with a lot of water on the floor. The next time I was very careful with the door placement and stood as close to the front as I could. Still had to mop the floor. Didn’t use the shower my last day. Need a different door or shower head.
Stayed 3 nights in Oct 2023
Response from Aun on 2 Nov 2023
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Please accept my apologies for any inconvenience as I will pass on your comments to relevant team. We will try our best to get it fixed. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Aun on 1 Nov 2023
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager

10/10 Excellent

michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, brilliant team and cracking location. Thank you and well done 👏
Stayed 1 night in Oct 2023
Response from Aun on 20 Oct 2023
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager

6/10 Okay

Rory

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is lovely and room are well equipped. Unfortunately my room had a loud humming noise that was less than ideal. Sounded like an industrial extractor fan either below or next to the room. Room 202 is to be avoided.
Stayed 1 night in Oct 2023
Response from Aun on 19 Oct 2023
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Please accept my apologies for any inconvenience as I will pass on your comments to relevant team. We will try our best to ensure it should not happen again. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager

6/10 Okay

Adam

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Aun on 20 Oct 2023
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Please accept my apologies for any inconvenience caused during your stay. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Aun on 23 Oct 2023
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location and the smaller feel of this boutique hotel. Highly recommend
Stayed 1 night in Sep 2023
Response from Aun on 29 Sept 2023
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager

10/10 Excellent

Licia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel! A nice service and restaurant
Stayed 1 night in Sep 2023
Response from Aun on 25 Sept 2023
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager

8/10 Good

Phillipa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and great location!
Stayed 1 night in Sep 2023
Response from Aun on 21 Sept 2023
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Aun on 18 Sept 2023
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location in the west end. Excellent staff, lovely decor.
Stayed 1 night in Sep 2023
Response from Aun on 18 Sept 2023
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager

10/10 Excellent

Christopher

Stayed 1 night in Sep 2023
Response from Aun on 14 Sept 2023
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful quiet haven in the big city
Beautiful, well - run and equipped hotel in a quiet street near Piccadilly. Only quibble is with the restaurant; only two starters and two mains are offered. We had to give the restaurant a pass as what little was on offer wasn’t to our taste.
Stayed 4 nights in Sep 2023
Response from Aun on 11 Sept 2023
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager

10/10 Excellent

Mackenzie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to change rooms because there were issues with plumbing, and the outlets were strange outlets that didn't fit UK, Euro, or US plugs. The fire alarm went off 3 times during the stay, one of which was in the middle of the night. Besides that, the property and location were lovely.
Stayed 8 nights in Aug 2023
Response from Aun on 29 Aug 2023
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members.Please accept my apologies for any inconvenience during your stay. I will pass on the comments to relevant to ensure it’s take care off.Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!!
The St James Hotel and Club was perfect! It is located in a great location and tucked away on a quiet little street! The staff was excellent and very accommodating. The bar was a nice respite after a long day of touring.
Stayed 5 nights in Aug 2023
Response from Aun on 29 Aug 2023
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members.Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing with an excellent restaurant. However, the property knew nothing of being a VIP property for Expedia and refused to honor any of the perks. Be careful making a choice based on the VIP status with Expedia.
Stayed 1 night in Aug 2023
Response from Aun on 31 Aug 2023
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members.Please accept my apologies for any inconvenience during your stay. I will pass on the comments to relevant to ensure it’s take care off.Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday Staycation
Visited St James’s Hotel and Club for the first time, it won’t be out last! Staff were so friendly, welcoming and I even received a birthday card signed by them all, made a memorable stay! Special mention to ‘King’ the bar manager! xx
Stayed 2 nights in Aug 2023
Response from Aun on 7 Aug 2023
Dear Nicola, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager

8/10 Good

john

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Sole downside is the WI-FI. It doesn’t work. Each room has a unique password and the wifi connection is in the TV. It connects, runs for a few minutes and disconnects. Then you have to unplug the tv to reset the system. Also, it has only enough bandwidth for oe device at a time. Everything else is quite nice
Stayed 3 nights in Jul 2023
Response from Aun on 3 Aug 2023
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Please accept my apologies for any inconvenience due to Wi Fi as we are working on it to get it fixed soon.Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely nice Staff and Hotel
Stayed 1 night in Jul 2023
Response from Aun on 21 Jul 2023
Dear Guest, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager

10/10 Excellent

Ellen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in an excellent location. The hotel is very charming with well appointed rooms. The bar is beautiful with lovely paintings, the breakfast is delicious. Overall, a fabulous place to stay.
Stayed 2 nights in Jul 2023
Response from Aun on 20 Jul 2023
Dear Ellen, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Looking forward to welcome you again soon. Kind regards Yubin Park Front of House Manager

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Aun on 30 May 2023
Dear James, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. We hope to welcome you again soon. Kind regards Yubin Park Front of House Manager

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from AUn on 28 May 2023
Dear Amy Green, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. We hope to welcome you again soon. Kind regards Yubin Park Front of House Manager

8/10 Good

Autumn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind and courteous staff; very responsive to questions and sent a staffer swiftly after I had trouble with the in-room wifi. I wish the property had been more flexible about letting me amend the reservation dates at the rates locked in when I first reserved the room. But location is great; staff helpful and courteous; late-night food options to boot. Would stay again.
Stayed 2 nights in May 2023
Response from Aun on 18 May 2023
Dear Autumn Brewington, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. Please accept my apologies for any inconvenience during your stay. I have passed on your feedback to the relevant department. We will try our best to ensure to work on the areas you mentioned. We hope to welcome you again soon. Kind regards Yubin Park Front of House Manager

10/10 Excellent

Jacqueline

Stayed 1 night in May 2023
Response from Aun on 16 May 2023
Dear Jackie Bines, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. We hope to welcome you again soon. Kind regards Yubin Park Front of House Manager

10/10 Excellent

Henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is very clean and convivence to all.
Stayed 5 nights in May 2023
Response from Aun on 15 May 2023
Dear Chang, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. We hope to welcome you again soon. Kind regards Yubin Park Front of House Manager

10/10 Excellent

Rebecca, Billingham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Aun on 22 May 2023
Dear Rebecca, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. We hope to welcome you again soon. Kind regards Yubin Park Front of House Manager

10/10 Excellent

Christopher

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lovely hotel, lovey staff and will return
Stayed 1 night in Apr 2023
Response from Aun on 2 May 2023
Dear Mr. Christopher Illingworth, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. We hope to welcome you again soon. Kind regards Yubin Park Front of House Manager

8/10 Good

Samuel

Stayed 1 night in Mar 2023
Response from Aun on 11 May 2023
Dear Samuel Johnson, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. We hope to welcome you again soon. Kind regards Yubin Park Front of House Manager

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Aun on 3 Apr 2023
Dear Julia Richardson, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. We hope to welcome you again soon. Kind regards Yubin Park Front of House Manager

10/10 Excellent

Ligia A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2023
Response from Aun on 20 Mar 2023
Dear Ligia, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. We hope to welcome you again soon. Kind regards Yubin Park Front of House Manager

10/10 Excellent

Deborah, Wellesley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is really great. It’s on a dead end street so quiet for London. The people that work in the hotel are top notch. They really made the stay extra special. Graham and Andrei were just awesome.
Stayed 1 night in Feb 2023
Response from Aun on 28 Feb 2023
Dear Ms. Palladino, Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. We hope to welcome you again soon. Kind regards Yubin Park Front of House Manager

4/10 Poor

Roger, Auckland

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Noisy, old, tired, overpriced.
Response from Aun on 10 Jan 2023
Dear Roger, Thank you very much for your recent stay and the time you spent to evaluate our hotel. Lease accept my sincere apologies for the issues you had during your stay. I will certainly pass it on to relevant department to ensure the issue has been resolved. We hope to welcome you again soon and we will make sure that we make your stay pleasant and memorable.Kind regards Yubin Park Front of House Manager

10/10 Excellent

Janet

Stayed 3 nights in Nov 2022
Response from Aun on 12 Dec 2022
Dear Janet,Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. We hope to welcome you again soon. Kind regards Yubin Park Front of House Manager

10/10 Excellent

Michelle

Stayed 1 night in Dec 2022
Response from Aun on 7 Dec 2022
Dear Michelle,Thank you very much for your recent stay and the time you spent to evaluate our hotel. I am very happy to read from the score you have given that we could meet your expectations here at the Althoff St. James’s Hotel & Club and that you enjoyed the hospitality of our staff members. We hope to welcome you again soon. Kind regards Yubin Park Front of House Manager