Ratings based on 1,516 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from California

Beautiful hotel in quiet location

Posted 28-Sep-2016
The hotel staff is excellent! Very helpful and personable. Beautiful hotel in a quiet location yet still close to everything. The bathroom is a little small and there is no outlet for the hotel-provided blow dryer. Other than that, great hotel.
4out of 5
by A verified traveller from New York

Very nice hotel...excellent service

Posted 23-Sep-2016
Location: One block from Buckingham Palace and walking distance from Tate Museum. Very nice location. Convenient to Trafalgar Square.
The room was very small but clean and comfortable. Best of all it was ready at 10 am, shortly after I arrived from New York. The service was outstanding.
5out of 5
by A verified traveller from Toronto

Lovely Hotel Great Location

Posted 19-Sep-2016
Location: This hotel is near Buckingham Palace Westminster Abbey and the Parliament Buildings
Staff were very helpful. The room was lovely The breakfast buffet outstanding!
5out of 5
by A verified traveller from PA

Nice hotel close to major tourist sites.

Posted 19-Sep-2016
Location: The hotel is within walking distance of Buckingham Palace, Westminster Abbey, and Parliament.
The hotel is very nice. The only very minor complaint is that the room was small. However, for the 3 nights that we stayed, the room was acceptable. The staff was extremely customer oriented.
4out of 5
by A verified traveller from Canada

Good service, slightly strange layout

Posted 15-Sep-2016
This is a professionally run hotel with good staff. But rather than being one building, as it appears when you check in, I think it is an amalgamation of a number of buildings. Our room was a long walk from the inadequate two elevators, twisting and turning down a number of narrow corridors. We could see from google maps on our phones that we were a block behind the street facade. The discomfort and awkwardness of the walk to our room was worrying, but the room itself was fine. Large by European standards with a very comfortable King-sized bed. Bathroom was small, with a very narrow tub with shower. The shower curtain was awkward to manage but there wasn't room to update to a more modern design. We had dinner one night in the Brasserie, where the food was good - definitely with an Indian twist. My spinach ricotta ravioli had a butter chicken type sauce. Not quite what I expected, but very tasty. Location very convenient for Buckingham Palace (unless the Queen asks you to stay with her) and Westminster. Westminster is quiet at night, but there are some pubs in the area, and hotel staff recommended a good gastro pub one night for dinner. Our room overlooked the playground of a school. As it was September, we had lots of noise between 8 and 9 am each morning.
4out of 5
by A verified traveller

Good location.

Posted 12-Sep-2016
Pros: Lovely lobby and concierge help. Doorman nice. Room was comfortable.
Cons: Check in!! Price of drinks and food!!!!
Beautiful lobby. Food and drinks extremely overpriced. Slow service. Had to wait two hours to check in.
3out of 5
by A verified traveller from South Carolina

Close to access all attractions. Staff was helpf

Posted 12-Sep-2016
Pros: Good location, very helpful consigers.
Location: Good central location
Room was not ready when I arrived had to wait approximately an hour until they got it ready. Hotel is old with winding hallways and is not for physically challenged. Daily they were sticking notes under the door giving you the room balance even with the card to charge on file. Room was extremely hot and stuffy and cold never get the temperature right.
5out of 5
by A verified traveller

Best location in London. Walked everywhere.

Posted 03-Sep-2016
Pros: The beautiful courtyard. The location. The old world feel.
Cons: Just a little worn - service more than compensated for that.
Location: Westminster Abbey, Buckingham Palace, St. James Park, Picadilly Circus, Trafalgar Square, walked to all and more.
Spent 5 nights last week there. Staff was welcoming, professional, and attentive at every opportunity. Loved the Courtyard - wound down every night there - open late. Lobby Bar very nice too. Housekeeping excellent. Can't wait to return.
3out of 5
by A verified traveller from london

Not clean

Posted 30-Aug-2016
My room was dirty it had crisp and some clothes ticket from the previous stayers. The floor had hair on it so I couldn't take my shoes off. The breakfast was the worse I've had in any hotel and it was £20 per person buffet, we couldn't even finish the plate we had let alone go for more prob was at the breakfast area for about 15mins didn't want to stay any longer. I ordered room service drink and it arrived in 45mins I had to call twice to check up on it.
4out of 5
by A verified traveller from UK

Great location

Posted 30-Aug-2016
Great hotel and staff. Room a bit small but fine. Could not fault anything. Overall very friendly and helpful.