Ratings based on 1,568 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from US

Nice hotel with great restaurants

Posted 30-Nov-2016
Pros: The restaurants and staff were wonderful
Location: This hotel is located a few blocks from Victoria Street which has lots of shopping and restaurants and is near a subway stop.
We recently spent 4 nights at this hotel and were very happy with the accommodations, staff and location.
3out of 5
by A verified traveller from Landstuhl, Germany

Over-rated Historic Hotel

Posted 27-Nov-2016
Pros: Fitness Center and location.
Cons: Mattress should be replaced. Pillows and towels also. Creaking floors need to be fixed and windows and doors need improved soundproofing.
Location: Near Buckingham Palace and Victoria Station. Plenty of restaurants. Easy transport within blocks to everywhere in London.
Staff was excellent, but King Room was marred by lack of space and creaking floors. Long hallway with stairs in unexpected places caused near accidents on the way to room with little soundproofing. Minimal furniture: one chair, bed, desk, minibar. Closet was tiny. Not really a room for two adults. Bathroom was okay, but water pressure was not great (rainhead shower helped). Towels were large but rough and only two were provided. Mattress was not up to luxury hotel standard-I could feel bedsprings -and 3 of 4 pillows were rocks. Service was good--Housekeeping even emailed after we inadvertently left a belt behind. (Of course, there would be a charge to send it to us unlike other hotels who have actually overnighted small items without charge. ) All in all, despite good location and nice facilities (fitness center and restaurants were more than fine), the room itself makes this hotel no longer on our list of places to return.
4out of 5
by A verified traveller

Great Location And....

Posted 26-Nov-2016
Pros: The room was very nice.
Cons: The building still needs a lot of upgrading though the courtyard is gorgeous.
Location: A short block away from everything including Buckingham Palace and the changing of the guards.
lovely old building that has been beautifully refurbished and still... it's an old building. you can hear the suitcases rolling out in the morning. The old girl still needs lots of work. The front desk people are lovely as is the brunch. Skip the bar as service is beyond the beyond.
4out of 5
by A verified traveller from London

A great hotel in London

Posted 23-Nov-2016
Pros: Staff, service, theme
Cons: The mattress was not at all comfortable. It requires a change and has become far too soft.
Location: Easy access into London and the night life
Great customer service. Amazing interior. First time at this hotel staying over night and have previously attended a meeting there. Both times, excellent customer service. The rooms were on the small side but never the less suitable for a nights stay.
4out of 5
by A verified traveller from US

Posted 21-Nov-2016
Hotel staff were very professional and pleasant. Hotel location is fantastic.
4out of 5
by A verified traveller from south holland

Great Location, excellent personnel

Posted 15-Nov-2016
Pros: The staff and location location locations
Cons: as above
Great location - the hotel is old and is visible in rooms and the finishings especially the bathrooms where the kit was black with fungus etc and was not pleasant on the eyes.The spa room was smelling very bad - again fungus and mouldy smell BUT the hotel staff were excellent and made up for this.
3out of 5
by A verified traveller from Paris

Hotel très bien situé

Posted 14-Nov-2016
séjour agréable sans plus. L'hotel est très bien situé et le personnel aimable mais le niveau de confort est loin dun cinq étoiles : - équipements sanitaires usagés - isolation thermique salles de bains - Isolation douche, eau qui coule sur le bord de la baignoire - fonctionnement TV par intermittence, problèmes de réseau non résolu par le technicien après 20 minutes dans la chambre Ça commence à faire beaucoup ...
5out of 5
by A verified traveller from New York, NY

Great location, service, ambience, food

Posted 07-Nov-2016
The room was large with pleasant views of the courtyard. The staff were invariably courteous and helpful. The lounge had great buzz. The Quilon restaurant was awesome!
5out of 5
by A verified traveller from US

Very nice hotel!

Posted 05-Nov-2016
Pros: Very nice hotel. Conveniently located to everything. Friendly staff.
Cons: Shower drainage was bad and this was not fixed during our stay.
Location: Very close toe Buckingham Palace and other key sites.
5out of 5
by A verified traveller

Posted 03-Nov-2016
Hotel was beautiful and in a perfect spot to walk everywhere.