Ratings based on 1,529 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from US

Nice hotel near Buckingham Gate

Posted 18-Oct-2016
Cons: Friendliness and helpfulness of the staff.
Location: Convenient to Buckingham Palace, Westminster, Underground
Got an attractive, very quiet room, but small. Hotel staff was not that friendly. Not worth the money.
3out of 5
by A verified traveller

Mehr Schein als Sein

Posted 17-Oct-2016
Das St. James Court Hotel hat mit seiner Nähe zum Buckingham Palast und zum Green Park eine wunderbare Lage. Ansonsten waren wir enttäuscht. Unser Zimmer war winzig und zu einem Versorgungshof gelegen. Neben dem hässlichen Ausblick hatten wir die ganze Nacht Lärmbelästigung. Der Frühstücksraum, der früher in dem bezaubernden Wintergarten war, ist jetzt in einem kleinen Bistro untergebracht. Als wir frühstücken wollten, war er wegen Überfüllung geschlossen. Wir sind in einen Ausweichraum gebeten worden, der für ein Hotel, das sich Luxushotel nennt, eher dem einer drittklassigen Pension entsprach. Das Frühstück war von schlechter Qualität und Ästhetik. Der Service war in einigen Beteichen ausgesprochen unaufmerksam. Als wir dort vor 15 Jahren schon einmal waren, hatten wir das Hotel richtig ins Herz geschlossen , leider können wir das nun nicht mehr sagen.
5out of 5
by A verified traveller from Ontario, Canada

Great Location and comfortable

Posted 15-Oct-2016
Location: Very central to all tourist sites in walking distance and very close to Buckingham Palace, Westminster Abbey or Cathedral, Big Ben, Scotland Yard, etc
Good location near Buckingham Palace, room was very comfortable with upgrade to a suite, the tap in the bathroom was broken, but otherwise all was very good.
2out of 5
by A verified traveller from wirral

Not relaxing

Posted 14-Oct-2016
Pros: Location.
Cons: Decor was tired. I would prefer not to have a leaking roof. I would expect the manager to have personally sought us out and apologised.
Location: Westminster.
Our room was pleasant. The water was slow to warm up. The bar was relaxing and the restaurant was good. After we had retired to bed, we were woken by a drip from the ceiling. We phoned reception and they sent an engineer to look at it. The water was pouring through the ceiling near the bed. We were then phoned by the duty manager and told we would move rooms and receive complimentary breakfast. We then had to pack ourselves and a porter arrived to help us transfer rooms. It was now 1am. The porter escorted us to our new room which was a suite. We then unpacked again before retiring to bed, again. The next morning I was attending a meeting so my wife checked out and was charged for the breakfast. She only noticed this afterwards, as the bill was handed to her in a sealed envelope and they charged our credit card which they had already swiped.We had to return to the hotel to be refunded this. We were refunded. No one apologised to us for the inconvenience firstly of changing rooms and secondly for the incorrect billing. We are not the sort of people to rant and demand discounts but we do feel that this is terrible customer service and our stay was ruined by the leak which compromised the entire reason for our stay.
5out of 5
by A verified traveller from MA

Excellent service and location and accommodations

Posted 12-Oct-2016
Location: Buckingham Palace only one short block away. Easy walk to many popular sites. Two nice breakfast spots right across the way.
Perfect location for tourists of London, only one block from Buckingham Palace. Easy walk to Parliament and Westminster Abby, the Eye, etc. The hotel excels at service. All employees are uniformed and helpful, and very polite. Accommodations were perfect. Nice piano lounge for a quiet nightcap. American visitors must remember when booking that the First floor is one story above the ground level. Room was quiet; no street noise or noise fro other rooms.
4out of 5
by A verified traveller from Ann Arbor, MI

Beautiful hotel, lobby, and courtyard

Posted 07-Oct-2016
Location: Close to Buckingham Palace, Parliament, Big Ben. Many local eateries and shops. Closes down early - so don't plan to have dinner after 9 p.m.
The hotel lobby and courtyard are beautiful. Staff were very friendly and helpful. Conveniently located close to many of London's top tourist attractions. We give this hotel high marks - with the only exception that it is a bit old and could use some refurbishing. Our room was beautiful, the bed was very comfortable, and everything was extremely clean. It was obvious however that the furnishings were older and showing some wear and tear. There are several excellent restaurants in the hotel. Overall it was a good stay and we would recommend this hotel.
5out of 5
by A verified traveller from Toronto, Canada

Central London Hotel

Posted 03-Oct-2016
Great hotel in central location in London - just steps away from Buckingham Palace and Westminster Abbey. Lovely courtyard and comfortable room.
4out of 5
by A verified traveller from California

Beautiful hotel in quiet location

Posted 28-Sep-2016
The hotel staff is excellent! Very helpful and personable. Beautiful hotel in a quiet location yet still close to everything. The bathroom is a little small and there is no outlet for the hotel-provided blow dryer. Other than that, great hotel.
4out of 5
by A verified traveller from New York

Very nice hotel...excellent service

Posted 23-Sep-2016
Location: One block from Buckingham Palace and walking distance from Tate Museum. Very nice location. Convenient to Trafalgar Square.
The room was very small but clean and comfortable. Best of all it was ready at 10 am, shortly after I arrived from New York. The service was outstanding.
5out of 5
by A verified traveller from Toronto

Lovely Hotel Great Location

Posted 19-Sep-2016
Location: This hotel is near Buckingham Palace Westminster Abbey and the Parliament Buildings
Staff were very helpful. The room was lovely The breakfast buffet outstanding!