Hotel great location
I find the hotel was a bit on the cold side. When we arrived after a very long journey, no one came to assist us with our luggage, even though help was available at the time. Our taxi driver had to bring our bags in, and he was also puzzled that no one came to our assistance. We had four pieces of luggage and my husband suffers from Parkinson, so he couldn't help. It was a disappointment for me, we looked a bit shabby after our four flights to get to the UK, could be our appearances that caused what I think was a bit of a prejudice by the concierge and front desk staff. Other to this, We enjoyed our stay.