Ratings based on 1,605 Verified Reviews

4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from Swindon, Wiltshire

What a wonderful stay we had

Posted 16-Jan-2017
Pros: Everything
Cons: The price of breakfast is quite excessive
Location: Very well located near to all transport links, Buckingham Palace, West end etc
We stayed just for the one night for my husband's birthday. We were offered an upgrade on check in. The hotel was very centrally located with a very well kept interior & exterior. Staff were all very friendly, helpful & efficient. We would definitely stay here again.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Jan-2017
Excellent hotel. Brilliant location and staff are so friendly
3out of 5
by A verified traveller from CA

Unreliable billing

Posted 14-Jan-2017
Billing is an issue, hotel staff give wrong information, have to spend alot of time to correct billing charges, Manager did not deliver professional service in keeping with Taj expected quality of service. Will not stay in a Taj Hotel again.
5out of 5
Recommended
for Everyone
by A verified traveller from iowa city, iowa

Great Buckingham Palace neighbor

Posted 13-Jan-2017
Great central location, knowledgeable and helpful staff.
5out of 5
Recommended
for Everyone
by A verified traveller

Excellent hotel in an convenient location

Posted 13-Jan-2017
Pros: The Pianist playing in the restaurant was a particular indulgence. My room had many finishing touches that were resplendant of a quality hotel.
Location: The hotel is situated close to all the London sights Palace of Westminster, Westminster Abbey, Westminster Cathedral, Whitehall)
A few minutes walk from Buckingham Palace and Central London, it is comfortable and relaxing. The hotel is spotlessly clean and the staff are attentive, gregarious and informative. The hotel is spacious, being well presented with everything placed to high standard of detail. At my arrival, Arianna on reception ensured my check-in was quick and expeditious, providing a warm and welcoming atmosphere. Breakfast was delivered to my room promptly at the stipulated time. Breakfast itself was also of a high standard, with an extensive menu for all tastes.
5out of 5
Recommended
for Everyone
by A verified traveller from New Delhi

Elegant hotel with great pricing!

Posted 11-Jan-2017
Prime location, fabulous front office and staff, great pricing for a massive and elegant hotel. A Michelin star restaurant Quilon, a fabulous Salon run by Dar next to the wellness centre... when in London this will be my home away from home.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 09-Jan-2017
Goed, chique hotel met attente medewerkers. Kamer was goed opgezet en netjes.
5out of 5
Recommended
for Everyone
by A verified traveller

albergo molto efficiente e confortevole

Posted 04-Jan-2017
Pros: quasi tutto
Cons: nessuno
albergo molto efficiente e confortevole . albergo in cui la colazione è buona . albergo posto in una ottima posizione , perché si trova tra victoria Street e buckingam palace e piccadilly circus dall'altro lato .
5out of 5
Recommended
for Everyone
by A verified traveller from Washington, D.C.

Couldn't be better

Posted 02-Jan-2017
Cons: TV remote
Location: Steps to Buckingham Palace; pleasant walk to Parliament, Westminster Abbey, Trafalgar Square and its museums. Close to several tube stops.
Excellent location, incredible staff, nice decor, bargain off season rates, quiet. Only drawback was the difficulty one under 6 feet tall has getting into and out of the tub/shower combination..
4out of 5
Recommended
for Everyone
by A verified traveller

ロケーションが良い

Posted 30-Dec-2016
Pros: ロケーションが便利 荷物を預かってくれる。
Cons: 朝食はもう少しバリエーションがほしい。
部屋も清潔で、スタッフの対応もよかったです。朝食がバリエーションが少なかった事と、1週間泊まったうちの、最後の2日間しかトーストや卵はいるかと聞いて貰えなかったので、そういったサービスがある事に気づきませんでした。