Ratings based on 1,637 Verified Reviews

4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from Istanbul

Great Hotel in Central London

Posted 15-Feb-2017
Stayed for the long weekend. Location is great. Room was super comfortable despite its small size. Would def. come back again.
5out of 5
Recommended
for Everyone
by A verified traveller

Great staff, great location

Posted 13-Feb-2017
Very happy with accommodations. Staff are very professional and helpful. Definitely recommend this to others!
5out of 5
Recommended
for Everyone
by A verified traveller from Olympia Wa

Wonderful location, quiet room, very helpful staff

Posted 13-Feb-2017
Pros: The location and the helpful staff
Cons: I would have liked a little bit better pillows, a little fluffier would have been nice
Location: Many tourist attractions very close, good walking neighborhood, nice short walk of a few blocks to Buckingham Palace. The location was central
I would stay at this Hotel again! We stayed for 9 nights. The room was quirky in shape but roomy enough to not feel too cramped during our long stay in one hotel. The location was very convenient to many attractions! We booked several day tours and a show through the concierge desk, they were very helpful always. The desk was always busy but well staffed so we never had to wait long for assistance. We really liked the location of this hotel, central to many tourist sites we wanted to see and within a few blocks walk from Buckingham Palace and parks. There were also pubs, cafes, small grocery store, close to public transportation such as the Tube and train stations very close by, some even across the street. We chose to either walk from the Hotel or ride in Black Cabs most of the time and there was never a problem getting a quick cab. The Hotel itself is tucked into a nice neighborhood that is busy but not like the main roads which can be very noisy. We had a very good experience and I would recommend this Hotel. (also loved the chocolates on pillows and the courtesy unbrellas at front door small touches always nice)
4out of 5
Recommended
for Everyone
by A verified traveller from R

Nice

Posted 12-Feb-2017
Good one! Hotel is close victoria station!! Lot of places to move easily, very hAppy staff, alwayas triying to help!.
5out of 5
Recommended
for Everyone
by A verified traveller from Coventry

Lovely hotel close to Buckingham Palace

Posted 10-Feb-2017
Pros: Beautifully decorated and the most helpful staff.
Cons: There was a couple of items missing from the mini bar so a thorough check would stop it happening but it wouldn't put me off returning again.
Location: Very easy to find and very close to Buckingham palace so within walking distance of tourist attractions.
We had a lovely stay in your hotel. It was a beautiful room, very friendly and helpful staff. Would definitely recommend this hotel to people and would definitely stay here again in the future.
5out of 5
Recommended
for Everyone
by A verified traveller

Einfach klasse!!!

Posted 08-Feb-2017
Das zweite mal dort gewesen.Preis-Leistung ist unschlagbar, sehr nettes, charmantes, hilfsbereites Personal! Hotel ist sehr schön und gepflegt! Super Lage. Große, komfortable Zimmer. Ich kann einfach nichts bemängeln!
4out of 5
Recommended
for Everyone
by A verified traveller from Middenbeemster

Heerlijk luxe hotel, uiterst vriendelijk persone !

Posted 08-Feb-2017
Pros: Alles is goed geregeld, je hoeft maar om iets te vragen en iedereen doet zijn uiterste best het voor je te regelen. Heerlijk.
Location: Locatie om de hoek bij Buckingham Palace en kleine 10 minuten wandelen naar Big Ben en Westminster Abbey.
Heerlijk verblijf, volgende keer boek ik dit hotel weer in Londen! Super, relaxte en luxe sfeer.
5out of 5
Recommended
for Everyone
by A verified traveller from Folkestone

Lovely hotel, friendly and welcoming staff

Posted 30-Jan-2017
Pros: peace and quiet, friendly staff, location
Cons: The room was a little cold when we arrived.
Location: Buckingham Palace less than a 5 minute walk. St James Park perfect for a jog or walk. Close enough to walk to Knightsbridge, Covent Garden
Was upgraded on arrival when they found out it was my 50th birthday. Had paid for a superior room and upgraded to classic suite - we were blown away by the size of it. We had stayed at the hotel a few years ago and it was as we remembered. Comfortable beds, quiet and relaxing and perfect base to explore from. We dined in Quilon the first night and they were amazing in there; service fantastic. Our room was cleaned in the morning and then there was turn down service in the late afternoon. When we wanted more teabags they were quickly delivered. Cannot fault the place.
5out of 5
Recommended
for Everyone
by A verified traveller

Great hotel close to the palace

Posted 30-Jan-2017
Pros: Room - size, comfort and cleanliness Staff Location
Cons: NA
Room was spacious and clean. Bed was very nice. Staff was very kind, courteous and helpful. The public areas were well kept and nice. The location was great, within few minutes of the palace. slightly off Mayfair, but within walking distance, as well 30 min. stroll to Soho. Further areas were well served by St. James tube station, a few minutes away. All in all, great hotel in a very nice neighborhood.
3out of 5
by A verified traveller from Toronto

Hotel great location

Posted 29-Jan-2017
Pros: The room. The cleaners did a great job. Also room service was great.
Cons: The front desk and foyer staff (concierge), needs to be warmer in their greeting to everyone that arrive at the hotel. There seem to be some prejudice
Location: Location was great. Close to Buckingham palace and all the main tourist attraction
I find the hotel was a bit on the cold side. When we arrived after a very long journey, no one came to assist us with our luggage, even though help was available at the time. Our taxi driver had to bring our bags in, and he was also puzzled that no one came to our assistance. We had four pieces of luggage and my husband suffers from Parkinson, so he couldn't help. It was a disappointment for me, we looked a bit shabby after our four flights to get to the UK, could be our appearances that caused what I think was a bit of a prejudice by the concierge and front desk staff. Other to this, We enjoyed our stay.