Ratings based on 1,373 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Amsterdam

Very traditional London hotel

Posted 30-Jan-2016
Pros: Excellent staff.
Cons: Upstairs areas are dated
Very brief visit but enjoyable. The downstairs and communal areas of the hotel are beautifully furnished and the staff are excellent. The rooms and some of the other areas would benefit from refurbishment though.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location for tourists

Posted 27-Jan-2016
Great location, short walk to the Buckingham Palace and Westminster attractions. Nice lobby, but upper floor hallways looking a bit banged up and tired; same for the room. Comfortable bed, above average room size for London hotels. Good value for the price and location.
4 out of 5
Recommended
for Everyone
by A verified traveller from Essex

Grand courtyard and charming staff

Posted 18-Jan-2016
Bedroom and bathroom a little dated, although very clean and well appointed. Staff were very friendly and accommodating. Breakfast was included in my rate, wouldn't pay for it separately - cold coffee and toast both days unfortunately.
5 out of 5
Recommended
for Everyone
by A verified traveller from Farnham, Surrey

Nicely appointed and well located hotel.

Posted 18-Jan-2016
We were very happy with our stay. One small point: there was a slight but noticeable odour on our floor (the 6th) - possibly to do with the HVAC system?
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 06-Jan-2016
This is a great value luxury hotel with great location and great staff.... Recommended
4 out of 5
Recommended
for Everyone
by A verified traveller from Ottawa, Ontario

Great Hotel -

Posted 27-Dec-2015
Very comfortable room with gracious, very professional, friendly and helpful staff. The place abounds with history. Centrally located within easy walk of most Central London sights.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 24-Dec-2015
Very nice hotel, rooms are clean but could use updating. Staff are excellent and location is great as a central Londn base. Would definitely stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Dec-2015
I got put in a windowless room by the lift shaft when I got there - very gloomy - but the staff moved me as soon as I complained to a much nicer one. This review would be 1/5 if I had stayed in that one.
5 out of 5
Recommended
for Everyone
by A verified traveller

Elegant hotel close to Buckingham Palace

Posted 29-Nov-2015
A fabulous stay in a lovely location. Only disappointment was the vibration from the underground and our room overlooked the school playground. All in all a great break
5 out of 5
Recommended
for Everyone
by A verified traveller from Bournemouth

Posted 29-Nov-2015
Excellent value. Short walk to main sites. Staff very polite and helpful.