Ratings based on 79 Verified Reviews

4.7 out of 5
100% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller

Standards slipping?

Posted 17-Apr-2017
Stayed here many times, indeed got married here. No one made us aware of the significant construction work going on, on the site. Woke us both mornings. Room had wires exposed in the bathroom and living area. As usual I had to tune the television and DVD. Loud family at dinner, the sister of the bride insisted on having her phone turned on loud and kept answering it. I hope the hotel isn't scrimping in other areas to pay for the new spa...
Comment from Hotel Management
19-Apr-2017 by Nicola, Hotel Management
Thank you for taking the time to review your recent visit to South Lodge. Naturally I am sorry to hear you were less than satisfied with all aspects of your stay on this occasion. In order to allow us the opportunity to look into this fully for you please can you advise your name and date of your recent stay. I look forward to your reply. Regards Nicola
4 out of 5
by Barry

Up on the Downs

Posted 20-Feb-2017 on Hotels
Just one night in the countryside with the golden retriever while our teenage daughter was away with her big sister in London. There's a hefty deep clean charge for the dog but the hotel provided her with bedding, bowls and a toy. Best of all was the back door which enabled us to take her straight into the grounds without going back through the hotel. Service was friendly and helpful from arrival to departure and included the immediate provision of toothbrushes when we realised that we had all the dog's necessities but not necessarily our own.
4 out of 5
by C martin

Most comfortable bed ever!

Posted 13-Feb-2017 on Hotels
Unfortunately i was unwell during our stay and was room-bound.so didnt get to experience all it had to offer.however,if i had to spend 20 hours in bed again i would definately choose that 1! Beautiful room,luxurious bed,gorgeous big bath!
4 out of 5
Recommended
for Everyone
by A verified traveller

Good hotel, few shortcomings

Posted 07-Feb-2017
Pros: Great position, in the summer with all the grounds even better.
Cons: See my comment about evening dining
Location: Horsham & Brighton pleasant to visit. Lots of cycling possible in the grounds and the area. A number of well known National Trust places around.
A good standard, although attention to detail maintenance let it down, for example the shower dripped continuously and the grouting in the bathroom was dirty in places and missing in others. Staff very helpful, pleasant and efficient. I was surprised that they were only able to offer a table for a resident in the dining room at 9-00pm, too late for me and the bar food although good was expensive for what was on offer. Early evening on a Saturday the bar staff were almost non-exisitent, and when they appeared were slow to serve, although this improved after 6-00pm. The booking system with expedia does not allow a choice of B&B or Half board, which we would have preferred.
5 out of 5
by A verified traveller

Nice night away

Posted 13-Nov-2016 on Hotels
Nice romantic hotel break, just missing swimming/spa area
4 out of 5
Recommended
for Everyone
by A verified traveller from england

Stunning location

Posted 25-Oct-2016
Location: In middle of nowhere surrounded by beautiful countryside. Near Horsham town centre, Sussex Downs and South Coast.
Beautiful hotel in beautiful grounds. Stayed here to celebrate my husband's birthday. On arrival staff wished him a happy birthday and we were given a room upgrade. The room was spacious and spotlessly clean but on Sunday was not serviced until late afternoon. There is free wifi including a tablet in the room showing hotel facilities etc but also for Internet use by guests. On the downside it automatically switched on at 8 am shining a bright light into the room. Breakfast was disappointing. I would have expected waiter service in such a classy hotel but it was a buffet. The plates were cold and the food at best lukewarm. There was however plenty of choice. We dined in the Camelia Restaurent on Saturday night. Food was good but expensive. Service was very slow- the meal took 3 hours. There is a fitness room but not in hotel building and not well signposted. Hotel could be improved by addition of swimming pool and spa.
5 out of 5
by Charlotte from London

Birthday stay at South Lidge

Posted 13-Jun-2016 on Hotels
Went for my 65th birthday. Staff amazing and very attentive without being intrusive. Going again in July as we lived it so much.
3 out of 5
by A verified traveller

Posted 06-Jun-2016 on Hotels
Although the hotel is listed as a 5 star we felt that overall we had stayed at better 5* hotels. We feel the main aspect that let the hotel down was the level of service. We stayed on a Saturday night and there was a wedding going on. We appreciate the hotel was very busy but surely a 5* hotel could deal with this. There were dirty glasses left on tables in the late afternoon on Saturday/evening. Also, we felt that at dinner and when we were waiting in the bar it took too long for a waiter/waitress to come to us. My husband ordered a further glass of red wine with his meal which didn't arrive - little things like this all make a difference to your final impression of a place. We were placed in the main part of the hotel which is the older part. Although the room was very nice it was very warm (despite having a fan). You might like to request to be in one of the wings if you require a more modern room. Another point I noticed is quite a few of the staff didn’t look as presentable as I think they should for a 5* hotel (messy hair etc) I also noticed one of the girls skirts was ripped. Overall the hotel is very nice but I think it is far too much money for what you actually get.
5 out of 5
Recommended
for Couples
by A verified traveller

Beautiful surroundings

Posted 06-Jun-2016
Very enjoyable stay regardless of an uncomfortable night as the bed was very hard and the room very warm.
5 out of 5
by Paul from Brighton

Wife's Birthday

Posted 09-Apr-2016 on Hotels
The hotel is set in beautiful surroundings. We were celebrating my wife's birthday. Dinner was great and overall we had a very relaxing time. Service was excellent.