Ratings based on 1,941 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from plymouth

So close to terminal

Posted 29-Sep-2016
Pros: Atmosphere and the bed and pillows
Cons: More choice of dining
The only experience which was'nt to my liking which I will resolve on my next stay could'nt get an early booking to dine at the choice of resturant.
3out of 5
by A verified traveller from Antigua

Don't eat in the Restaurant if a solo woman

Posted 27-Sep-2016
Pros: Room, gym, front desk
Cons: Dining experience
check in was good, room was bigger than I thought it was going to be, I had 2 large suitcases plus hand luggage but no offer to assist me with the luggage. I decide to eat in the restaurant, after being sat, I was given the menu and wine list, the wine I wanted was under a different grape and they didn't have in stock- how hard is it to reprint this page with the correct grape variety? Placed my wine and food order, and waited, and waited for my glass of wine, while the two tables on either side of me sat and got drinks before me. Eventually got the wine, I order a steak M/R, came M/W, could I get anyone's attention....no I was that hungry and tried just ate it, after I had finish I was asked if everything was OK, I was still waiting on the bread I had order with the steak as well. Was given the bill, wasn't ask if I wanted dessert, coffee etc I just felt unwanted as a single woman diner. I did ask for a dessert menu and coffee which was very good, and sat there enjoying this why the restaurant is being broken down around me! the dining experience left a bitter taste in my mouth, the hotel was nice, room was lovely, but I could have stay in a lower star hotel and most likely be more welcome in there restaurant.
5out of 5
by A verified traveller from Canada

Room was fantastic

Posted 18-Sep-2016
The check in experience wasn't the quickest as they had trouble finding our reservation but the rest of the stay was fantastic. The bed was probably the best we've slept on - and the room was very quiet. Would definitely recommend using as a stop-over in or out of Gatwick.
5out of 5
by A verified traveller from Arizona, USA

Good hotel convenient for flying in/out of Gatwick

Posted 14-Sep-2016
Pros: overall good service
Cons: small room for superior room # 761
Location: Visit Gravetye for a classic English Garden and an excellent lunch
Good check in with helpful Isabelle. Good advice on trip arrangements. Breakfasts fine.
5out of 5
by A verified traveller from New York

Convenient hotel for early flight schedule

Posted 09-Sep-2016
We stayed here for our early flight schedule, the check in experience was smooth and easy. Our room was comfortable and they let us keep few luggages at concierge for couple of days.
5out of 5
by A verified traveller from oxford uk

Close to the terminal

Posted 08-Sep-2016
Very fast at check in ,room very comfortable, if slightly to warm ,great facilities overall a great stay
5out of 5
by A verified traveller from Edmonton, Canada

Right at the airport...easy access

Posted 07-Sep-2016
Pros: Clean, quiet and friendly. Excellent access to airport.
Cons: Nothing
Location: Access to airport, Gatwick Express train to London, and nearby villages of Horley and Crawley. Visit the Ye Old Six Belles Inn in Horley.
Beautiful upscale hotel with easy access for arriving and departing the airport. Super clean, quiet and very friendly. Good food, or take a taxi to the nearest village and visit the pub. Just ask the front desk. Also the Gatwick Express is available for quick travel into London. Rates very reasonable.
4out of 5
by A verified traveller from London

Good hotel but not enough staff at reception

Posted 06-Sep-2016
Took me 25 mins to check-in. There were long queues every time I walked past too. Rooms were clean and well appointed though. Food in the restaurant looked very expensive.
4out of 5
by A verified traveller from c

Good location for south terminal

Posted 06-Sep-2016
Medium hotel, a little scruffy but it's only a stop over. Complimentary Water in the room would be nice as its meant to be a four star. chinese restaurant is very good.
5out of 5
by A verified traveller from Edinburgh

Best Gatwick one-nighter Hotel

Posted 05-Sep-2016
Pros: Location to Gatwick and comfort standard of the room.
Excellent transfer stay Hotel. Clean, friendly and comfortable