Ratings based on 2,107 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Perth, WA

Posted 24-May-2017
Very convenient for early departure for Gatwick North terminal. Easy check-in and check-out. Rooms very comfortable, wifi worked well. I did have some problems with the bathroom - could only get the shower to work if I continually held down the button to stop water flowing out of the bath taps. Also be aware that the bars and restaurants automatically add an "optional" gratuity to the bill.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-May-2017
On a busy road. Very dark and depressing decorated everyone smokes everywhere.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Airport location

Posted 21-May-2017
Very nice hotel in the airport. Had concerns about noise, but wasn't disturbed once. Not what I expected in an airport hotel and exceeded my expectations tremendously.
4 out of 5
Recommended
for Everyone
by A verified traveller from london

Only 1 night but comfortable The staff were kind

Posted 20-May-2017
Pros: Free papers. Quiet and efficient .the staff were kind and helpful to. Old people
Cons: Had no Times newspaper
Location: Airport and planes to fly in !!,,
Very good dinner in principal restaurant and good service . Returning 29may,but too late for another good dinner -----!
4 out of 5
Recommended
for Everyone
by A verified traveller

great room

Posted 20-May-2017
Very happy with the room and service. Good check in and pleasing ambience.
4 out of 5
Recommended
for Everyone
by A verified traveller from port of Spain, Trinidad and Tobago.

Nice hotel close to the airport. Very convenient.

Posted 19-May-2017
Really nice but the furniture a bit outdated. However loved the lounge area close to reception. Very clean room.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-May-2017
Clean, comfortable hotel convenient fir Gatwick North Terminal
4 out of 5
Recommended
for Everyone
by A verified traveller from Trinidad & Tobago

Convenient for travelers.

Posted 10-May-2017
Pros: Within walking distance to the LGW airport which is quite convenient.
Cons: N.A.
Location: Crawley Mall and shopping area within 15 mins. by Taxi or Bus.
Excellent check-in and friendly staff. Close to shopping mall at Crawley with convenient / easy access by Bus or taxi.
4 out of 5
Recommended
for Everyone
by A verified traveller from Channel Islands

Good convenient hotel

Posted 10-May-2017
Pros: This hotel was very convenient for the north terminal especially when travelling during unsociable hours. Very comfortable room and beds.
Cons: Advise guests of rooms with connecting door to the adjoining room. Occupants arrived at 1.00am & put the TV on & we could hear their conversation
Location: Perfect for North Terminal.
We stayed a couple of nights en route from Channel Islands to Italy and returning.
4 out of 5
Recommended
for Everyone
by A verified traveller

Lovely and Relaxing Stay

Posted 07-May-2017
Pros: Location
Cons: Nothing
Check in and check out were very slick, helped by friendly and efficient staff. We arrived late at night so did not use any of the hotel restaurants or bars. Room was very clean, spacious and comfortable. Bed was really comfortable and we had a great sleep. Overall, a very good experience at the Sofitel. First class hotel with first class service.