Ratings based on 1,823 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveller from glasgow

On the spot for easy access from N Terminal.

Posted 05-May-2016
Good experience so far as overnight between flights goes. Would recommend. Got Expedia upgrade, free drink and 10% off food. What's not to like!
2 out of 5
by A verified traveller from nottingham

Was not provided with room which we booked

Posted 29-Apr-2016
Book a room with view over airport but offered a view over the motorway and had to settle for internal view. Pre-booked breakfast at reception and was then embarrassed by waiting staff suggesting we were trying it on as we had not prepaid which was another mistake by their staff. Overall a tired hotel which has nothing on its Heathrow branch. The Oriental restaurant served excellent food but staff looked bored and didn't listen.,, these kind of hotels don't need to treat customers well as they have a captive market and therefore don't really care. Overall a poor hotel!
5 out of 5
by A verified traveller from Jersey, Channel Islands

Overnight stay at Gatwick airport

Posted 11-Apr-2016
Great hotel for an overnight stop. Only 5 minutes from the airport and under cover. Staff were great and the food in the bistro was very good. Service in the bistro was a bit slow.
Comment from Hotel Management
30-Apr-2016 by GuestRelations, Hotel Management
Bonjour Carla, we very much appreciate your feedback regarding your stay at the Sofitel London Gatwick. Thank you for sharing your experience and comments, we look forward to welcoming you back in the near future. Best regards, Chiara Guarino Guest Relations Officer
5 out of 5
by A verified traveller from Australia

Comfort before flight

Posted 04-Apr-2016
Pros: Could not hear planes even though at airport. Was able to have more relaxed morning for a 10am flight no rushing to catch trains etc.
Location: Great for coming in on late flight or flying out early
We stayed one night before flying back to Australia, was great to have some luxury and get good night sleep
5 out of 5
by A verified traveller

So close to airport

Posted 27-Mar-2016
10 am departure would require 5.00 am wake up in downtown London- this was a dream come true - sleep in a comfortable room - wake up at 7.30 am - arrive at check in 5 minutes after leaving room. Perfection!
4 out of 5
by A verified traveller from Berkshire

Ideal if travelling from Gatwick.

Posted 22-Mar-2016
Pros: Room was exceptionally quiet considering the runway is close by and the bed was very comfortable.
Cons: Check-in took rather a long time. They could not initially find my reservation and the receptionist's knowledge of English was not very good.
Location: Wonderfully convenient for Gatwick North as only a short walk on a covered passage to the terminal.
Stayed there on way out and back from a 2 week trip abroad. Had the supper deal for two courses which was OK but service was a bit slow. Breakfast was very good with a huge range, though the croissants were not fresh. The hotel is very well geared to help with luggage at any time of day or night.
5 out of 5
by A verified traveller

Extra flight check in help

Posted 09-Mar-2016
Pros: Staff politeness and efficiency
Cons: Facilities for unloading our baggage from the taxi, a long queue to get to the door.
We arrived with quite a lot of luggage the doorman collected it all together and we all went to reception. We spoke to the concierge about doing early check, he promptly found a trolley and took us right to the flight check in desk. This saved us so much personal effort and was greatly appreciated. Otherwise our stay was very comfortable and the early call worked perfectly.
5 out of 5
by A verified traveller from bristol

Posted 06-Mar-2016
Pros: We liked the service, and the helpful staff.who were very polite and patience. The cleanliness of the rooms,also the easy parking.
Cons: You could have a few higher seated chairs for the disabled guest in the lounge area,as some older people have trouble getting out of the low seats.
As we were only there to spend time with our son and wife who,we're going on holiday and it was a mother days treat we found that it was a lovely treat As a disabled person I found the room and walking shower room very convenient.
4 out of 5
by A verified traveller

At the Airport

Posted 05-Mar-2016
Pros: At the airport
Cons: NA
Location: It is at the Airport
Arrived late, ate late and left early. It is at the airport which is a bonus
4 out of 5
by A verified traveller

Great hotel for a night before an early flight

Posted 28-Feb-2016
Always a great experience. Rooms clean, comfy and nice amenities. Staff all very happy to please.