Ratings based on 1,839 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Overnight stay

Posted 27-May-2016
Pros: As above. Location, location, location. Always give us a complimentary drink.
Cons: Poor signage to find it.
Location: It is an airport Hotel. It is all about location. Go to the terminal for more dining options (and cheaper)
All was fine. Nice Hotel in North Terminal. Ideal for early morning flights.
4out of 5
by A verified traveller from British Columbia.

You don't need a cab.

Posted 24-May-2016
Pros: How handy it was to the airport.
Cons: A generic flight check in terminal would be very useful.
Location: The hotel is very handy to the Gatwick London express.
We flew in to Gatwick and just rolled over to the hotel. No fuss no muss.
1out of 5
by A verified traveller from Los Angeles Ca

Sad and tired hotel

Posted 23-May-2016
Pros: It is close to the north terminal.
Cons: This hotel is badly in need of some management leadership and staff training on customer service. They were not helpful at all.
Location: There is nothing to do nearby.
The restaurant and bar close at 11:30 pm - so do not go to this hotel hungry or thirsty. Staff were only interested in finishing their shift - no customer service at all. Tried the 24 hour room service but they only have sandwiches.
4out of 5
by A verified traveller from Mexico

Buen Hotel

Posted 16-May-2016
Buen hotel, limpio y con buen servicio. Tiene lo que se necesita.
5out of 5
by A verified traveller from glasgow

On the spot for easy access from N Terminal.

Posted 05-May-2016
Good experience so far as overnight between flights goes. Would recommend. Got Expedia upgrade, free drink and 10% off food. What's not to like!
2out of 5
by A verified traveller from nottingham

Was not provided with room which we booked

Posted 29-Apr-2016
Book a room with view over airport but offered a view over the motorway and had to settle for internal view. Pre-booked breakfast at reception and was then embarrassed by waiting staff suggesting we were trying it on as we had not prepaid which was another mistake by their staff. Overall a tired hotel which has nothing on its Heathrow branch. The Oriental restaurant served excellent food but staff looked bored and didn't listen.,, these kind of hotels don't need to treat customers well as they have a captive market and therefore don't really care. Overall a poor hotel!
5out of 5
by A verified traveller from Jersey, Channel Islands

Overnight stay at Gatwick airport

Posted 11-Apr-2016
Great hotel for an overnight stop. Only 5 minutes from the airport and under cover. Staff were great and the food in the bistro was very good. Service in the bistro was a bit slow.
Comment from Hotel Management
30-Apr-2016 by GuestRelations, Hotel Management
Bonjour Carla, we very much appreciate your feedback regarding your stay at the Sofitel London Gatwick. Thank you for sharing your experience and comments, we look forward to welcoming you back in the near future. Best regards, Chiara Guarino Guest Relations Officer
5out of 5
by A verified traveller from Australia

Comfort before flight

Posted 04-Apr-2016
Pros: Could not hear planes even though at airport. Was able to have more relaxed morning for a 10am flight no rushing to catch trains etc.
Location: Great for coming in on late flight or flying out early
We stayed one night before flying back to Australia, was great to have some luxury and get good night sleep
5out of 5
by A verified traveller

So close to airport

Posted 27-Mar-2016
10 am departure would require 5.00 am wake up in downtown London- this was a dream come true - sleep in a comfortable room - wake up at 7.30 am - arrive at check in 5 minutes after leaving room. Perfection!
4out of 5
by A verified traveller from Berkshire

Ideal if travelling from Gatwick.

Posted 22-Mar-2016
Pros: Room was exceptionally quiet considering the runway is close by and the bed was very comfortable.
Cons: Check-in took rather a long time. They could not initially find my reservation and the receptionist's knowledge of English was not very good.
Location: Wonderfully convenient for Gatwick North as only a short walk on a covered passage to the terminal.
Stayed there on way out and back from a 2 week trip abroad. Had the supper deal for two courses which was OK but service was a bit slow. Breakfast was very good with a huge range, though the croissants were not fresh. The hotel is very well geared to help with luggage at any time of day or night.