Ok for an overnight stay
This was the second time we have stayed in the Sofitel, Gatwick. It is very handy for the airport and we like the fact that there is a covered walkway from the hotel to the departure gates. On this visit, we decided to use the safe in our room. Unfortunately when we tried to open the safe, due to flat batteries, we couldn't access our passports and money. Thankfully we had decided to do this in the evening before our morning departure as it took the hotel almost 3 hours to open the safe (from 9.30pm until 20 minutes past midnight). It had to be taken away to do this. The hotel did give us a bottle of wine and complimentary breakfast but it was still a very stressful situation. One other complaint was that the shower was very unsatisfactory as only a trickle of water came out of it. It would have been impossible to wash your hair. We did inform reception on check out.