Ratings based on 2,025 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from Buffalo, NY

clean room and convenient location

Posted 24-Jan-2017
Pros: Location is great and I didn't feel that we stayed in an airport hotel.
Cons: The rooms are showing some need for a bit of refacing.
Location: We used the Gatwick Express to get to Victoria station.Also, we took a cab to go to Hever Castle which is only 30 mins away and only 40 pounds one way
We stayed at this hotel for 5 nights. Unusual for an airport hotel. The staff is extremely helpful and nice. The room was clean and pleasant. The food is good and decent pricing. The only reason is not a 5 star review is because the rooms show that they need some refacing - they are a bit outdated.
5out of 5
Recommended
for Everyone
by A verified traveller from trinidad

sofitel best value for money in gatwick

Posted 23-Jan-2017
Very relaxing evening and super comfortable bed, atrium restaurants always on and service impeccable
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Jan-2017
Good proximity with no surprises or disappointments
5out of 5
Recommended
for Everyone
by A verified traveller from Dorset

Perfect for Overnight Before Travel

Posted 18-Jan-2017
On spur of the moment decided to stay overnight before a long flight to Caribbean. Easy checkin, good room, clean and quiet. Might have prefered a room on higher floor (ours was on 1st floor) but otherwise first class. Will definitely stay again.
5out of 5
Recommended
for Everyone
by A verified traveller from Indiana

Nice spot, connected to airport, good food

Posted 18-Jan-2017
I have to say I wasn't sure what to expect since the hotel was connected to one of the terminals at the airport. However that made it easy to both get there and leave the morning of my flight home. The room was quite large compared to other rooms I saw in the area before booking this one. Was able to check in early with the Expedia Plus membership which was nice as I just went in as soon as I landed. A few things could use a bit of updating but the room itself was very comfortable and the hotel had several different restaurants and bars to choose from so I didn't have to venture out in the cold to experience some local cuisine and super friendly staff. Considering it was a very short stay for me I was incredibly pleased and glad I decided to upgrade my hotel and pay maybe an extra few dollars to get a much better and much more convenient room and a lovely hotel.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Jan-2017
Cons: More staff on duty for check in. Each time I have stayed there have been queues to check in/pick up car parking cards etc.
A very good quality hotel, very convenient for Gatwick.
4out of 5
Recommended
for Everyone
by A verified traveller from Tokyo

トランジット専用ホテル

Posted 12-Jan-2017
Pros: 立地。清潔感。レストランとバーがちゃんとしているところ。
Cons: バーの閉まる時間が案内と違っていた。年末のせいかな?
Location: 北ターミナル直結。それ以外何もなし。
北ターミナルのトランジットとして使うなら最高のチョイスだと思います。 空港北ターミナルと直結しているので、室内を徒歩5分歩く程度、ヒースローからのバスだと10分位かと。 ホテル内にレストランやバーがあるので、一泊ならここで全てが完結できます。 お部屋も小綺麗で、空港の音も全く気にならないです。 リゾートでも都市のホテルでもないので、高揚感がないので評価は4ですが・・・非常に満足でした。
5out of 5
Recommended
for Everyone
by A verified traveller

tge start of your journey

Posted 09-Jan-2017
Pros: The accessibility
Cons: Robes in the roons
For a relaxing start to your journey stay at Sofitel located within a short walk from the terminal building The open atrium of the hotel entrance is very welcoming staff are friendly and courteous rooms are very good and with a choice of 3 restaurants what a relaxing way to start your holiday
2out of 5
by A verified traveller from San Juan

One nighter before departure

Posted 08-Jan-2017
They HAVE to do something about the odor in the lobby. It smells like food and it shouldn't. The room was smally but for the one nighter it's fine. The bed was super. It's an airport hotel, I didnt expect much.
4out of 5
Recommended
for Everyone
by A verified traveller from Tampa, Florida

Very convenient.

Posted 30-Dec-2016
Pros: location's convenience and ease of access from the Gatwick's North terminal
Location: It is not a location for extended tourist stay, however it is most convenient for Transit passengers, very easy access to all airport transportation.
Very convenient location the hotel met all my "in-transit" needs. The staff at reception were very flexible and attended to my needs ensuring a pleasant comfortable stay.