Ratings based on 373 Verified Reviews

4.5 out of 5
89% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by Andrew

Posted 13-Feb-2017 on Hotels
Comment from Hotel Management
16-Feb-2017 by General Manager, Hotel Management
Dear Andrew, Thank for sharing your five-star experience! See you again soon. The Team
5 out of 5
by Tim

Amazing hotel and super helpful team!

Posted 31-Jan-2017 on Hotels
I booked a standard room for my and my fiancee's anniversary and on arrival we were delighted with the hotels funky design and 'vibeyness'. Our room was great, clean and tidy but we had a slight noise issue and Nigel and Natasha could not have been more helpful. We were immediately upgraded and totally taken care of for the rest of our stay. We really can't recommend this hotel and it's amazing team highly enough.
Comment from Hotel Management
06-Feb-2017 by General Manager, Hotel Management
Dear Tim, What a gorgeous stay you had - and a very happy anniversary to you both as well! We're thrilled to hear how much you enjoyed your gorgeous, pristine room, and also how graciously and promptly our fabulous Nigel, Natasha and the team took care of you. Thanks so much for your lovely words and your super recommendation. We're all looking forward to welcoming you back again soon. Warmest wishes, The Team
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Jan-2017
The staff couldn't do more to make our stay perfect. We were given upgrade to a deluxe room which was lovely. The room and hotel itself are immaculate and they really do focus on the little things - attention to detail is clear with everything they offer in the rooms. Thsnk you for such a lovely stay!
Comment from Hotel Management
30-Jan-2017 by The Team, Hotel Management
What a wonderful stay you had - thanks very much for sharing! We're thrilled everyone took such lovely care of you, and it's great to know you enjoyed our gorgeous Deluxe room. Can't wait to welcome you back again soon. Very best wishes,
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-Jan-2017
Good experience. Only issue was that there was no concierge on duty during the evening which was very frustrating. All in all though, I was very happy.
Comment from Hotel Management
30-Jan-2017 by The Team, Hotel Management
Thanks for sharing your Sanderson experience. We're sorry for your frustration regarding no Concierge on duty in the evening - your comments have been shared with the relevant managers for their further follow up. We're delighted you enjoyed your stay with us overall, and look forward to welcoming you back again in the future. Warmest wishes,
5 out of 5
by Jana

Posted 06-Jan-2017 on Hotels
Comment from Hotel Management
30-Jan-2017 by General Manager, Hotel Management
Dear Jana, Thanks for your super five stars! Come back soon. Warmest wishes, The Team
5 out of 5
Recommended
for Everyone
by A verified traveller from New York

Nice hotel. Close to high streets.

Posted 10-Dec-2016
My one complaint would be how busy Oxford Street is, but that's out of anyone's control. There's a sainsburys right down the street and a plethora or restaurants and shopping near by. The room was gorgeous and access to the spa is free for hotel guests. I'll definitely be back.
Comment from Hotel Management
16-Dec-2016 by The Team, Hotel Management
Dear Ash, Many thanks for your super comments - we're happy you enjoyed our location, just of buzzing Oxford Street and other amazing shops and restaurants! So glad you enjoyed our lovely bedrooms and indulgent spa. Looking forward to welcoming you back again soon. Warmest wishes,
4 out of 5
by A verified traveller

Decent hotel in London

Posted 09-Dec-2016 on Hotels
Decent hotel near Oxford circus and Covent Garden.
Comment from Hotel Management
16-Dec-2016 by General Manager, Hotel Management
Thanks very much for your review and for highlighting our very central location! Warm regards, The Team
5 out of 5
by A verified traveller

Posted 07-Dec-2016 on Hotels
Comment from Hotel Management
16-Dec-2016 by General Manager, Hotel Management
Thanks for your super five stars! Looking forward to welcoming you back soon. Warm regards, The Team
3 out of 5
by A verified traveller

Posted 26-Sep-2016 on Hotels
The reception are pleasant enough but nothing special. The hotel exterior is quite dated and needs a good clean. For the price per room you would think they could afford a window cleaner
Comment from Hotel Management
05-Oct-2016 by General Manager, Hotel Management
Thank you for your feedback from your recent stay with us. We hope to welcome you back again in the future. Warm regards, The Team
5 out of 5
by A verified traveller

Great Boutique Hotel Experience.

Posted 22-Sep-2016 on Hotels
It was a great experience. I am going again.
Comment from Hotel Management
27-Sep-2016 by General Manager, Hotel Management
We're delighted that you had such a wonderful experience with us and can't wait to welcome you back again soon. Warmest wishes, The Team