Ratings based on 383 Verified Reviews

4.5 out of 5
90% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by Kelly

Fantastic!

Posted 04-Apr-2017 on Hotels
I LOVE this hotel. Beautiful clean decor, 2 lively bars downstairs, perfect location, friendly staff.
Comment from Hotel Management
06-Apr-2017 by General Manager, Hotel Management
Dear Kelly, Wow - we love that you loved us, thanks for sharing! Great to know you enjoyed our buzzing bars, gorgeous design, and ever-welcoming team. Hope to welcome you back again soon. Warmest wishes, Sanderson
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 01-Apr-2017
Good location. Modern hotel. The room design makes a lot of the area and space to be unused. Very average break fast. You better have some changes when u check in otherwise the bell boy will make u feel uncomfortable.
Comment from Hotel Management
03-Apr-2017 by The Team, Hotel Management
We're so pleased you enjoyed our central location, indeed perfect for anything you'd want to see or do in London. We're sorry to hear about your disappointing breakfast and arrival, as these were certainly neither the dining nor the welcome experience we wished you to have, and please rest assured your feedback has been shared with the relevant department managers for further follow up. We hope to have the opportunity to welcome you back in the future. Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveller from New York

In good hands.

Posted 14-Mar-2017
Pros: i like that all staff, from check in, housekeeping, the spa, the gym, the check out came across ady to ensure our hotel experience was excellent.
Cons: Nothing
Location: The British Museum is near by. Past Oxford Street new coffee shops, bakeries abound . We walked a great deal.
stayed tobe close to The British museum and Handel Hendrix. The check in anticipated our need for an computer plug. Our room was very appealing. The front doorman sprinted to get a taxi. Your conceriage interviewed us so that we could dine quietlly enjoying Italian across the street. I used the gym while my husband used the spa.. THANKS.
Comment from Hotel Management
22-Mar-2017 by The Team, Hotel Management
Wow, thank you for taking the time to share your fabulous stay! We're so happy you enjoyed everything about us from our warm, friendly service to our pristine rooms (go Housekeeping!) to our gorgeous spa. And, indeed, our location is the perfect starting point for any London adventure. We're all looking forward to welcoming you back again soon! Warmest wishes,
5 out of 5
Recommended
for Everyone
by A verified traveller

one of my favorite hotels in a large city

Posted 14-Mar-2017
Pros: great staff , great beds , great bar , great fun , your at home in the hotel
Cons: bluetooth music in the room
Location: fantastic area
We always love being there and the staff are so amazingly wonderful , they even helped us out of a jam
Comment from Hotel Management
14-Mar-2017 by The Team, Hotel Management
Wow thanks for your super words - we're thrilled to be your favourite London hotel. It's always fabulous to have you with us and we can't wait to welcome you back again soon! Warmest wishes,
5 out of 5
Recommended
for Couples
by A verified traveller from Toronto

Weekend stay in London

Posted 09-Mar-2017
Pros: Staff were so friendly and polite. Rooms was extremely comfortable. Guest bar was very cool.
Cons: Nothing.
Location: Location is walkable to many great neighbourhoods.
Hotel is very trendy. Rooms are modern and minimalist. Good size rooms.
Comment from Hotel Management
10-Mar-2017 by The Team, Hotel Management
Dear Marie, We're thrilled you had such a super stay with us, and it's wonderful to hear how much you enjoyed our stunning design, our super location, our attentive service, and those delicious cocktails in the bar. See you again soon! Warmest wishes,
3 out of 5
by A verified traveller

Convenient modern hotel but design not functional

Posted 28-Feb-2017 on Hotels
Great location, conveniently located near regent street and Oxford street for shopping. Near soho for many food options. The hotel was very modern with an eclectic style. However, the room design lacked functionality and practicality, especially the toilets. No towel hooks and the towel bar located far from the shower, open wardrobe in the toilet. Shower knobs were hard to use and the shower head was not adjustable, so the whole toilet was always wet.
Comment from Hotel Management
10-Mar-2017 by General Manager, Hotel Management
Thanks for taking the time to share your recent experience, and for highlighting our very central location, indeed very convenient for shopping! We know that our original style and quirky design are not to everyone's personal preference and if we had been aware of any disappointment during your stay, we would have been pleased to show you some alternative room options. Looking forward to the opportunity to welcoming you back in the future. Warm regards, The Team
5 out of 5
by destiney

Amazing hotel, super central.

Posted 24-Feb-2017 on Hotels
We held two events there, a Mad Hatters Tea and a dazzled night out at the billiard room. It was such a delight.
Comment from Hotel Management
28-Feb-2017 by General Manager, Hotel Management
Dear destiney, Thanks so much for sharing - sounds like you had a truly fabulous time with us, which makes us very happy. That Mad Hatter's Afternoon Tea is certainly something quite special, and we have to agree that our Billiard Room is rather magic! Looking forward to welcoming you back again soon. Warmest wishes, The Team
5 out of 5
by Andrew

Posted 13-Feb-2017 on Hotels
Comment from Hotel Management
16-Feb-2017 by General Manager, Hotel Management
Dear Andrew, Thank for sharing your five-star experience! See you again soon. The Team
5 out of 5
by Tim

Amazing hotel and super helpful team!

Posted 31-Jan-2017 on Hotels
I booked a standard room for my and my fiancee's anniversary and on arrival we were delighted with the hotels funky design and 'vibeyness'. Our room was great, clean and tidy but we had a slight noise issue and Nigel and Natasha could not have been more helpful. We were immediately upgraded and totally taken care of for the rest of our stay. We really can't recommend this hotel and it's amazing team highly enough.
Comment from Hotel Management
06-Feb-2017 by General Manager, Hotel Management
Dear Tim, What a gorgeous stay you had - and a very happy anniversary to you both as well! We're thrilled to hear how much you enjoyed your gorgeous, pristine room, and also how graciously and promptly our fabulous Nigel, Natasha and the team took care of you. Thanks so much for your lovely words and your super recommendation. We're all looking forward to welcoming you back again soon. Warmest wishes, The Team
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Jan-2017
The staff couldn't do more to make our stay perfect. We were given upgrade to a deluxe room which was lovely. The room and hotel itself are immaculate and they really do focus on the little things - attention to detail is clear with everything they offer in the rooms. Thsnk you for such a lovely stay!
Comment from Hotel Management
30-Jan-2017 by The Team, Hotel Management
What a wonderful stay you had - thanks very much for sharing! We're thrilled everyone took such lovely care of you, and it's great to know you enjoyed our gorgeous Deluxe room. Can't wait to welcome you back again soon. Very best wishes,