Ratings based on 302 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
88% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by Amit from Tel Aviv

World Class Stay

Posted 13-Jan-2016 on Hotels
I travel for work and pleasure more than I am home and I've stayed at some amazing hotels but service on this level I have never experienced. From bell boys to cleaning service, to door men and concierge - everyone knew their role to perfection and did so with a smile on their face. The hotel location is great and has 5 star facilities but the service places it in another level. I wouldn't stay anywhere else in London!
5 out of 5
by Anders

This traveller left a rating score only Posted 18-Dec-2015 on Hotels
5 out of 5
by Amy

This traveller left a rating score only Posted 09-Dec-2015 on Hotels
5 out of 5
by A verified traveller

Special Occasion!

Posted 01-Dec-2015
Incredibly helpful and friendly staff which is a nice change fire a hotel of this quality. The events manager, Paris Barati, was incredibly helpful and made sure everything requested was completed. Nothing was a problem for any request which made the occasion extra special. would thoroughly recommend them and will 100% look to use them again. Many thanks!!
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 25-Nov-2015 on Hotels
2 out of 5
by A verified traveller from Paris

GLACIAL

Posted 24-Nov-2015
Hotel Glacial par sa déco, ses meubles, son service et son personnel à éviter !
5 out of 5
by A verified traveller from rosemere quebec

Posted 15-Nov-2015
Pros: tres beau decor tres zen, bien situe pres des theatres et restos de la rue Picadilly, staff tres gentil et classe de gens extra avec un long bar plein
Cons: nil
excellent sur toute la ligne , de loin plus agreable que lhotel le plus chic du quartier Mayfair ou jai termine mon sejour pour affaires
5 out of 5
by A verified traveller from sydney

Week on business in London

Posted 12-Nov-2015
Well located Central and Victoria lines provide quick access to City, Mayfair and Euston for business visits; just by Oxgord and Carbaby for dining and shopping and not bad for theatre on thecStrand. Importantly the room had space (unusual for London). The staff provieed good service. Funky vibe as well was refreshing.
5 out of 5
by A verified traveller

Posted 04-Nov-2015 on Hotels
Couldn't figure out all the light switches
4 out of 5
by Sahar

This traveller left a rating score only Posted 01-Nov-2015 on Hotels