Very bad concierge
Conciege dont know anything about restaurants and nigth life ! Very bad knowledges about London's trendy restaurants and bars. I think that they send the guest of the hotel maybe to get commission from restaurants. I hope I m making mistake. I went 3 times and 3 times they sent me in the worst places , cheap and far. But really I was not happy about the service, even the waitress of the scarfe Bar wasnt be nice and kind. So I hope they will change their atitud. Because is really nice hotel.
Comment from Hotel Management
11-Sep-2016 by Michael Kaesemann, Hotel Management
Thank you very much for your feedback about your recent visit of Rosewood London. I regret to hear that our concierge service was not up to your expectations and will personally look further into this concerns.
I truly hope that we will have the chance to welcome you back and I would like to offer you my personal assistance for your return.