Close to restaurants and metro station
The checkinn experience wasnt very pleasant, expedia vip and gold status wasnt mentioned and the neither the amenity confirmed by email. Beside that everithig very good as usual. Concierge very good, room very good, breakfast in the mirrow room outdranding as well as the night bar. Great atenttion of the Guest Relations manager at checkout, thanks Mr. A.V.!
Comment from Hotel Management
21-Mar-2017 by Michael Bonsor, Hotel Management
Thank you very much for taking the time to share your feedback following your recent stay with us.
I fully understand that the arrival experience was not up to your expectations and I will look further into the reasons for why your status was not mentioned and the welcome amenity was not placed in your room.
However, I am so pleased to hear that the remained of your experience was an enjoyable one and I would like to sincerely thank you for your lovely comments about our Concierge team, our well-appointed rooms and the dining options in the Mirror Room and Scarfes Bar; as well as the mention of our Guest Relations Manager.
I do hope that we will have the pleasure in welcoming you back again very soon.
Michael Bonsor, Hotel Manager