Ratings based on 384 Verified Reviews

4.8 out of 5
97% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from westlake Texas

Luxury in London

Posted 20-Mar-2017
Pros: Loved the hotel dog....
The staff was amazing, they went above and beyond. The hotel decor is so elegant and comfortable. Easy walking to theaters for shows.
5out of 5
Recommended
for Everyone
by A verified traveller

Favorite London Hotel

Posted 13-Mar-2017
Pros: It's comfortable and clean.
Cons: The cross trainer in the gym was broken last time, but I believe that they will fix it.
Location: It is centrally located for shopping on Regent Street or walking to the British Museum. There is a tube station located very close to the hotel also.
The Rosewood is elegant but comfortable. The staff are all friendly and helpful. Everything is clean, which means a lot coming from this reviewer. I inspect things very closely. I try to stay at the Rosewood every time that I visit London.
Comment from Hotel Management
21-Mar-2017 by Michael Bonsor, Hotel Management
Dear Expedia Member, Thank you for taking the time to share your review following your recent stay with us. I am delighted to hear that Rosewood London to your choice when you visit the capital and I would like to thank you for your lovely comments about our dedicated associates, the comfort and cleanliness and the convenient location. However, I am disappointed to hear that the cross trainer was not in working condition and please rest assured that I have addressed with my maintenance team. I look forward to welcoming you back on your next visit to London. Warmest regards, Michael Bonsor, Hotel Manager
4out of 5
Recommended
for Everyone
by A verified traveller from London

Close to restaurants and metro station

Posted 10-Mar-2017
The checkinn experience wasnt very pleasant, expedia vip and gold status wasnt mentioned and the neither the amenity confirmed by email. Beside that everithig very good as usual. Concierge very good, room very good, breakfast in the mirrow room outdranding as well as the night bar. Great atenttion of the Guest Relations manager at checkout, thanks Mr. A.V.!
Comment from Hotel Management
21-Mar-2017 by Michael Bonsor, Hotel Management
Dear Fernando, Thank you very much for taking the time to share your feedback following your recent stay with us. I fully understand that the arrival experience was not up to your expectations and I will look further into the reasons for why your status was not mentioned and the welcome amenity was not placed in your room. However, I am so pleased to hear that the remained of your experience was an enjoyable one and I would like to sincerely thank you for your lovely comments about our Concierge team, our well-appointed rooms and the dining options in the Mirror Room and Scarfes Bar; as well as the mention of our Guest Relations Manager. I do hope that we will have the pleasure in welcoming you back again very soon. Warmest regards, Michael Bonsor, Hotel Manager
5out of 5
Recommended
for Everyone
by A verified traveller from Kuwait

quiet enough... busy enough

Posted 07-Feb-2017
Pros: the service, easiness in every aspect.
Cons: nothing
Location: its in central London, everything is near.
i like the service, location, cleanliness, quietness, the busy bar, the nice breakfast brasserie. my favorite thing is their complimentary macrons!
Comment from Hotel Management
17-Feb-2017 by Michael Bonsor, Hotel Management
Dear Ax3, Thank you very much for sharing your wonderful review and the delightful comments about the exceptional service provided by our dedicated associates, our vibrant Scarfes Bar, and delicious breakfast in Holborn Dining Room. I am thrilled to hear that our mouth-watering macaroons were a favourite during your experience at Rosewood London and I look forward to welcoming you back again in the near future. Warmest regards, Michael Bonsor, Hotel Manager
5out of 5
Recommended
for Everyone
by A verified traveller

Convenience location. Good breakfast choices.

Posted 07-Feb-2017
Pros: Location, breakfast and friendly staff
Very convenience location. All of the staff we encountered were very friendly. Breakfast choices are fantastic. Housekeeping team was very efficient. When asked to change my mattress to a firmer one, the request was done immediately. On the day of my arrival was my 16th wedding anniversary, a nice amenity with a note from the Guest Relations team was pre-set in my room. It was a great stay. My only comment is there is no swimming pool in the hotel.
Comment from Hotel Management
17-Feb-2017 by Michael Bonsor, Hotel Management
Dear Expedia Member, Thank you very much for taking the time to share your review following your recent experience. Firstly, I would like to take this opportunity to congratulate you on your 16th wedding anniversary on behalf of the entire team at Rosewood London and it is such a pleasure for us to play as small part in your celebrations. I would like to sincerely thank you for your lovely comments about our friendly and attentive associates, especially our Housekeeping team, who assisted you with your request. I hope that we will have the opportunity in welcoming you back again for another special occasion. Warmest regards, Michael Bonsor, Hotel Manager
5out of 5
Recommended
for Everyone
by A verified traveller from Belfast

Fabulous hotel - will return!

Posted 01-Feb-2017
The hotel combines luxury with the personal touch! All the staff are friendly and so welcoming and made our anniversary one to remember! Without doubt the best breakfast experience ever.
Comment from Hotel Management
01-Mar-2017 by Michael Bonsor, Hotel Management
Dear Joey, Firstly, I would like to wish you a very Happy Anniversary and I am delighted to hear that we were able to make this special occasion such a memorable one. I do hope that we will have the pleasure in welcoming you back again very soon for another special occasion. Warmest regards, Michael Bonsor, Hotel Manager
5out of 5
Recommended
for Everyone
by A verified traveller from charlotte, NC

Amazing at Christmas!

Posted 28-Dec-2016
We loved this hotel. The staff was incredible to us. They left stockings on our childrens' door so they felt like Santa found them in London. The room service food was delicious and the holiday decor made it over the top special!
5out of 5
Recommended
for Families
by A verified traveller from Bangkok, Thailand

Great location and staff

Posted 27-Dec-2016
Pros: Location, warmth of staff, and SERVICE, SERVICE, SERVICE!
Cons: Parking fee is a little steep
Location: All tourist attractions and within walking proximity with a good selection of eating places very handy
Right from the moment we arrived, our entire experience during our stay has been amazing. It all started from when we were checked in by Sofia who was just amazing. I travel the world extensively on business and can genuinely say that the impression she left of myself and my family was one the best we have ever experienced. We knew after our initial greeting this was going to be a special stay and the entire experience over the next four days has proven that to be correct. The customer service experience from every employee is just incredible and truly world class - great job and thank you.
5out of 5
Recommended
for Everyone
by A verified traveller

Rosewood London; Superior Accommodations

Posted 27-Dec-2016
We had a wonderful stay. The room was spacious and well appointed. Staff was friendly and accommodating. Can not say enough positive things about the hotel and our stay. Would definitely stay at the Rosewood London again and strongly refer to friends.
5out of 5
by A verified traveller

Absolutely fabulous!

Posted 22-Dec-2016 on Hotels
Had a great experience staying at Rosewood London. Hope to be back!