Front of property

Reviews of Roseate House London

5 out of 5
Roseate House London
3 Westbourne Terrace, Lancaster Gate, Hyde Park, London, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 624 out of 1002 reviews" "
Rating 8 - Good. 268 out of 1002 reviews" "
Rating 6 - Okay. 73 out of 1002 reviews" "
Rating 4 - Poor. 25 out of 1002 reviews" "
Rating 2 - Terrible. 12 out of 1002 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the close proximity to Hyde Park. Room was very clean. Hotel staff were friendly and accommodating to our needs.
Stayed 2 nights in Mar 2024

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, clean rooms and friendly staff. I had stayed once before and don’t know why it took me so long to stay again - I’ll be back!
Stayed 5 nights in Nov 2023

10/10 Excellent

Maryanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind. I stayed here for nine nights and it was wonderful from start to finish. I’d highly recommend a stay here.
Stayed 9 nights in Jan 2024

10/10 Excellent

Sandeep

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful! Beautiful room with lovely views. Hotel is full of character. Clean, perfect location with added bonus of parking availability!
Stayed 1 night in Jan 2024

2/10 Terrible

MIGUEL, Mosman Park

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was marred by several unacceptable issues. The presence of mold in the bathroom was deeply concerning, and the subpar breakfast, notably the undercooked eggs, fell short of expectations. The situation with the elevator, including a distressing incident and subsequent noise disruption, was exacerbated by the staff's initial inappropriate response, though they later admitted to ongoing elevator problems. Although we were eventually moved to a suite, it doesn't excuse renting out substandard rooms or floors with known issues. Additionally, the refusal to reimburse for an unsatisfactory breakfast service was disappointing, especially for a hotel purporting to be of four-star caliber, a rating that, in our experience, seems overstated. The hotel's failure to meet basic standards and address guest concerns promptly and adequately is alarming and suggests a significant gap between advertised quality and actual service.
Stayed 3 nights in Jan 2024

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Excellent hotel, hotel manager & staff were exceptional & could not do enough for us. Great location.
Stayed 2 nights in Dec 2023

10/10 Excellent

Aden

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5* Service and wonderful suite!
Amazing service from all staff, gorgeous hotel and suite. Will for sure be back to stay again.
Stayed 1 night in Dec 2023

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding customer service!
Great location, clean and comfortable. The staff are outstanding. One gentleman working the night shift at reception (unfortunately forgot his name) helped with our luggage to Paddington, about 2 blocks away. And then refused to accept any tip money. Truly over the top customer service. We will be back!
Stayed 3 nights in Dec 2023

8/10 Good

Verified traveller

Stayed 3 nights in Nov 2023

10/10 Excellent

John

Stayed 3 nights in Nov 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Charming hotel just steps from Paddington Station
Charming hotel only minutes away from Paddington Station. Room was tiny but comfortable bed and nice extra touches like fluffy robes. Staff was enthusiastic and welcoming but could use more training.
Stayed 1 night in Nov 2023

10/10 Excellent

Alisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service
Wonderful.
Stayed 2 nights in Oct 2023
Response from Ylenia Aranda on 31 Oct 2023
Dear Kerry, Thank you for your charming review, I am pleased to read that your colleagues found the experience at Roseate House London amazing! I am delighted to hear they felt well cared by our great team, as I know they go above and beyond to please our guests. The team and I are extremely pleased to see that they loved everything about your stay and our facilities. Warm regards, Ylenia Aranda Reservations Manager

10/10 Excellent

Liewei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
The location is great. The staff are extremely helpful. We arrived in the morning after a 10 hours flight and our room is not ready. The staff noticed that we were so tired and provided us another room for us to sleep. We are very grateful. Will definitely stay again next time when we visit London.
Stayed 2 nights in Oct 2023
Response from Ylenia Aranda on 31 Oct 2023
Dear Liewei, Thank you for your charming review, I am pleased to read that your colleagues found the experience at Roseate House London amazing! I am delighted to hear they felt well cared by our great team, as I know they go above and beyond to please our guests. The team and I are extremely pleased to see that they loved everything about your stay and our facilities. Warm regards, Ylenia Aranda Reservations Manager

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Treated very well by all. The location is very convenient and within walking distance to Paddington Station and several attractions.
Stayed 2 nights in Oct 2023
Response from Ylenia Aranda on 31 Oct 2023
Dear Kick, Thank you for your charming review, I am pleased to read that your colleagues found the experience at Roseate House London amazing! I am delighted to hear they felt well cared by our great team, as I know they go above and beyond to please our guests. The team and I are extremely pleased to see that they loved everything about your stay and our facilities. Warm regards, Ylenia Aranda Reservations Manager

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Nice Hotel, convenient to Paddington
A very nice hotel in a great location to Paddington, no more than a 5 minute walk, so very easy with luggage. We had a junior suite which had a separate bedroom, sitting room, bathroom and toilet. Also had a balcony with chairs but due to weather we didn’t use it. Room had great darkening blinds and curtains which was wonderful for sleeping. Even though the room was at the front and facing the main road it was very quiet during the night. Room needed a new carpet, a number of big black marks and stains. In addition there were quite a few insects which we did report to the front desk staff. Nothing was really done, which was disappointing. Also could do with a bit more thorough attention to dusting and a few cobwebs. Overall it was a nice stay and location couldn’t be beat. Just a bit more attention to detail is needed.
Stayed 2 nights in Oct 2023

8/10 Good

Shan, Longmeadow

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean hotel, nice decor and furnitures; well-maintained; updated bathroom. staff very enthusiastic and helpful; in a convenient but also quiet neighborhood. Close to Paddington Transport action hub. Good for passing through passenger; Reception area small; No other amenities except room and restaurant across the receiption area
Stayed 1 night in Sep 2023
Response from Ylenia Aranda on 31 Oct 2023
Dear Shan, Thank you for your charming review, I am pleased to read that your colleagues found the experience at Roseate House London amazing! I am delighted to hear they felt well cared by our great team, as I know they go above and beyond to please our guests. The team and I are extremely pleased to see that they loved everything about your stay and our facilities. Warm regards, Ylenia Aranda Reservations Manager

10/10 Excellent

Thomas, Potomac

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant.
Stayed 1 night in Sep 2023
Response from Ylenia Aranda on 31 Oct 2023
Dear Thomas, Thank you for your charming review, I am pleased to read that your colleagues found the experience at Roseate House London amazing! I am delighted to hear they felt well cared by our great team, as I know they go above and beyond to please our guests. The team and I are extremely pleased to see that they loved everything about your stay and our facilities. Warm regards, Ylenia Aranda Reservations Manager

6/10 Okay

Sue

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

jill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is has become our London home. We can’t say enough about the hospitality of this establishment!! 5 star!!!!
Stayed 2 nights in Oct 2023
Response from Ylenia Aranda on 31 Oct 2023
Dear Jill, Thank you for your charming review, I am pleased to read that your colleagues found the experience at Roseate House London amazing! I am delighted to hear they felt well cared by our great team, as I know they go above and beyond to please our guests. The team and I are extremely pleased to see that they loved everything about your stay and our facilities. Warm regards, Ylenia Aranda Reservations Manager

10/10 Excellent

Hanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Saw the reviews and wondered if it was too good to be true but this place really is amazing! We only stayed for one night on our way out of town and got a great deal on a garden level room. The room was great, bed was super comfortable, bathroom was super nice and fairly big. The staff were all so welcoming and lovely. We also had a delicious breakfast with voucher. We'll be back!
Stayed 1 night in Sep 2023
Response from Ylenia Aranda on 12 Oct 2023
Dear Hanna, Thank you for your charming review, I am pleased to read that your colleagues found the experience at Roseate House London amazing! I am delighted to hear they felt well cared by our great team, as I know they go above and beyond to please our guests. The team and I are extremely pleased to see that they loved everything about your stay and our facilities. Warm regards, Ylenia Aranda Reservations Manager

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent boutique hotel, convenient from Heathrow
Excellent boutique hotel five minutes walk from both Paddington and Lancaster Gate stations, so really convenient to Heathrow and anywhere in London, by tube. Also Hyde Park is across the road from Lancaster Gate.
Stayed 4 nights in Oct 2023
Response from Ylenia Aranda on 10 Oct 2023
Dear Stephen, Thank you for your charming review, I am pleased to read that your colleagues found the experience at Roseate House London amazing! I am delighted to hear they felt well cared by our great team, as I know they go above and beyond to please our guests. The team and I are extremely pleased to see that they loved everything about your stay and our facilities. Warm regards, Ylenia Aranda Reservations Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice older hotel very close to Paddington station.
One of the nicer old hotels in the Paddington area, has been renovated nicely. Rather small room though (typical of these older hotels). Guest services were excellent. Air-conditioning and a lift, which most hotels in the area do not have. Would stay there again.
Stayed 3 nights in Sep 2023
Response from Ylenia Aranda on 9 Oct 2023
Dear Richard, Thank you for your charming review, I am pleased to read that your colleagues found the experience at Roseate House London amazing! I am delighted to hear they felt well cared by our great team, as I know they go above and beyond to please our guests. The team and I are extremely pleased to see that they loved everything about your stay and our facilities. Warm regards, Ylenia Aranda Reservations Manager

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Sep 2023
Response from Ylenia Aranda on 9 Oct 2023
Dear Margaret, Thank you for your charming review, I am pleased to read that your colleagues found the experience at Roseate House London amazing! I am delighted to hear they felt well cared by our great team, as I know they go above and beyond to please our guests. The team and I are extremely pleased to see that they loved everything about your stay and our facilities. Warm regards, Ylenia Aranda Reservations Manager

10/10 Excellent

Martin

Stayed 1 night in Sep 2023
Response from Ylenia Aranda on 9 Oct 2023
Dear Martin, Thank you for your charming review, I am pleased to read that your colleagues found the experience at Roseate House London amazing! I am delighted to hear they felt well cared by our great team, as I know they go above and beyond to please our guests. The team and I are extremely pleased to see that they loved everything about your stay and our facilities. Warm regards, Ylenia Aranda Reservations Manager

10/10 Excellent

Marissa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My colleagues loved the hotel and it’s location and one of them was upgraded and thoroughly enjoyed sitting on their balcony with a cup of tea. They also thought breakfast was excellent
Stayed 1 night in Sep 2023
Response from Ylenia Aranda on 29 Sept 2023
Dear Marissa, Thank you for your charming review, I am pleased to read that your colleagues found the experience at Roseate House London amazing! I am delighted to hear they felt well cared by our great team, as I know they go above and beyond to please our guests. The team and I are extremely pleased to see that they loved everything about your stay and our facilities. Warm regards, Ylenia Aranda Reservations Manager

10/10 Excellent

Renae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A short walk from Paddington Station. Important for my bum knee. One of the most comfortable beds we slept in during our 2 week holiday. We greatly enjoyed our stay and would not hesitate to stay here again.
Stayed 1 night in Aug 2023
Response from Ylenia Aranda on 27 Sept 2023
Dear Renae, Thank you for your charming review, I am pleased to read that you found your experience at Roseate House London amazing! I am delighted to hear you felt well cared by our great team, as I know they go above and beyond to please our guests. The team and I are extremely pleased to see that you loved everything about your stay and our facilities. We all look forward to welcoming you back at Roseate House London in the near future. Warm regards, Ylenia Aranda Reservations Manager

10/10 Excellent

mark

Stayed 2 nights in Aug 2023
Response from Ylenia Aranda on 29 Sept 2023
Dear Mark, Thank you for your charming review, I am pleased to read that you found your experience at Roseate House London amazing! I am delighted to hear you felt well cared by our great team, as I know they go above and beyond to please our guests. The team and I are extremely pleased to see that you loved everything about your stay and our facilities. We all look forward to welcoming you back at Roseate House London in the near future. Warm regards, Ylenia Aranda Reservations Manager

8/10 Good

Horacio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Ylenia Aranda on 25 Sept 2023
Dear Horacio, Thank you for your charming review, I am pleased to read that you found your experience at Roseate House London amazing! I am delighted to hear you felt well cared by our great team, as I know they go above and beyond to please our guests. The team and I are extremely pleased to see that you loved everything about your stay and our facilities. We all look forward to welcoming you back at Roseate House London in the near future. Warm regards, Ylenia Aranda Reservations Manager

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a beautiful property in a great location. But disappointingly, the internet did not work my second day there and that made it very difficult to do what I needed to do. The mattress kind of had an indentation in the middle but it was clean and nice and the coffee machine made good coffee, the shower was good. Overall a very good stay but no internet was a big disappointment.
Stayed 2 nights in Sep 2023
Response from Ylenia Aranda on 12 Oct 2023
Dear Carolyn, Thank you for your charming review, I am pleased to read that your colleagues found the experience at Roseate House London amazing! I am delighted to hear they felt well cared by our great team, as I know they go above and beyond to please our guests. The team and I are extremely pleased to see that they loved everything about your stay and our facilities.Regarding the Internet, we have now solved this issue. Warm regards, Ylenia Aranda Reservations Manager

10/10 Excellent

Nicola

Travelled with partner
Service was excellent, staff could not have been more helpful or polite
Stayed 1 night in Sep 2023
Response from Ylenia Aranda on 21 Sept 2023
Dear Nicola, Thank you for your charming review, I am pleased to read that you found your experience at Roseate House London amazing! I am delighted to hear you felt well cared by our great team, as I know they go above and beyond to please our guests. The team and I are extremely pleased to see that you loved everything about your stay and our facilities. We all look forward to welcoming you back at Roseate House London in the near future. Warm regards, Ylenia Aranda Reservations Manager

10/10 Excellent

Patricia, Coeur d'Alene

Stayed 1 night in Sep 2023
Response from Ylenia Aranda on 9 Oct 2023
Dear Patricia, Thank you for your charming review, I am pleased to read that your colleagues found the experience at Roseate House London amazing! I am delighted to hear they felt well cared by our great team, as I know they go above and beyond to please our guests. The team and I are extremely pleased to see that they loved everything about your stay and our facilities. Warm regards, Ylenia Aranda Reservations Manager

2/10 Terrible

Graeme

Travelled with partner
Disliked: Staff & service, amenities
my wife and I stayed for 2 nights recently and expected this hotel to be of good quality and value. Unfortunately we experienced no hot water in our room (reported as a faulty heater). Whewn I enquired of the Manager as to status after we returned to our room in the evening he refused to discuss the matter and rudely went through and shut his office door. For what we paid for our stay was not good value and poor management. They made no effort to offer a reimbursment of our price already paid and have not heard from them since we returned home. I would never recommend this hotel to anyone. We chose it for its location which was good for what we wanted to do but their attitude spoilt our stay. Not good enough.
Stayed 2 nights in Sep 2023

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Lovely hotel - so nice to have hotel that isn’t cooperate beige /grey. Very friendly, professional staff. Great location - short walk to paddington station but also to the restaurants and pubs on the grand canal/ little Venice Perfect
Stayed 1 night in Sep 2023
Response from Ylenia Aranda on 18 Sept 2023
Dear Shirley, Thank you for your charming review, I am pleased to read that you found your experience at Roseate House London amazing! I am delighted to hear you felt well cared by our great team, as I know they go above and beyond to please our guests. The team and I are extremely pleased to see that you loved everything about your stay and our facilities. We all look forward to welcoming you back at Roseate House London in the near future. Warm regards, Ylenia Aranda Reservations Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Courteous check in. They delivered our luggage to the room. Delicious breakfast. Great location to public transportation.
Stayed 1 night in Sep 2023
Response from Ylenia Aranda on 18 Sept 2023
Dear David, Thank you for your charming review, I am pleased to read that you found your experience at Roseate House London amazing! I am delighted to hear you felt well cared by our great team, as I know they go above and beyond to please our guests. The team and I are extremely pleased to see that you loved everything about your stay and our facilities. We all look forward to welcoming you back at Roseate House London in the near future. Warm regards, Ylenia Aranda Reservations Manager

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ylenia Aranda on 18 Sept 2023
Dear Pauline, Thank you for your charming review, I am pleased to read that you found your experience at Roseate House London amazing! I am delighted to hear you felt well cared by our great team, as I know they go above and beyond to please our guests. The team and I are extremely pleased to see that you loved everything about your stay and our facilities. We all look forward to welcoming you back at Roseate House London in the near future. Warm regards, Ylenia Aranda Reservations Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ylenia Aranda on 15 Sept 2023
Dear Guest, Thank you for your charming review, I am pleased to read that you found your experience at Roseate House London amazing! I am delighted to hear you felt well cared by our great team, as I know they go above and beyond to please our guests. The team and I are extremely pleased to see that you loved everything about your stay and our facilities. We all look forward to welcoming you back at Roseate House London in the near future. Warm regards, Ylenia Aranda Reservations Manager

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here for Paddington
Fast check in with friendly staff. Upgraded to room with a balcony! Easy walk (4 minutes) to Paddington tube/train station - will be our base for all future London trips. Lovely bar and delicious breakfast.
Stayed 1 night in Sep 2023
Response from Ylenia Aranda on 15 Sept 2023
Dear Carol, Thank you for your charming review, I am pleased to read that you found your experience at Roseate House London amazing! I am delighted to hear you felt well cared by our great team, as I know they go above and beyond to please our guests. The team and I are extremely pleased to see that you loved everything about your stay and our facilities. We all look forward to welcoming you back at Roseate House London in the near future. Warm regards, Ylenia Aranda Reservations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, Amenities, and Staff
Hotel quality, location, staff and amenities are great! Conveniently located near the Central Line and Paddington.
Stayed 6 nights in Aug 2023
Response from Ylenia Aranda on 7 Sept 2023
Dear Guest, Thank you for your charming review, I am pleased to read that you found your experience at Roseate House London amazing! I am delighted to hear you felt well cared by our great team, as I know they go above and beyond to please our guests. The team and I are extremely pleased to see that you loved everything about your stay and our facilities. We all look forward to welcoming you back at Roseate House London in the near future. Warm regards, Ylenia Aranda Reservations Manager

10/10 Excellent

Natalie

Stayed 1 night in Aug 2023
Response from Ylenia Aranda on 15 Sept 2023
Dear Natalie, Thank you for your charming review, I am pleased to read that you found your experience at Roseate House London amazing! I am delighted to hear you felt well cared by our great team, as I know they go above and beyond to please our guests. The team and I are extremely pleased to see that you loved everything about your stay and our facilities. We all look forward to welcoming you back at Roseate House London in the near future. Warm regards, Ylenia Aranda Reservations Manager

10/10 Excellent

Fiona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were looking for a hotel convenient to Paddington station for ease of transfers. We weren't sure what to expect with the Roseate Hotel, but we didn't expect it to be as lovely as it was. The room was large, clean, and comfortable. The breakfast was fantastic, the service efficient, and the breakfast room itself was charming!
Stayed 1 night in Aug 2023
Response from Ylenia Aranda on 5 Sept 2023
Dear Fiona, Thank you for your charming review, I am pleased to read that you found your experience at Roseate House London amazing! I am delighted to hear you felt well cared by our great team, as I know they go above and beyond to please our guests. The team and I are extremely pleased to see that you loved everything about your stay and our facilities. We all look forward to welcoming you back at Roseate House London in the near future. Warm regards, Ylenia Aranda Reservations Manager

10/10 Excellent

Roger

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lovely room and super nice staff!! Highly recommend. Real close to Paddington Station.
Stayed 3 nights in Aug 2023
Response from Ylenia Aranda on 5 Sept 2023
Dear Roger, Thank you for your charming review, I am pleased to read that you found your experience at Roseate House London amazing! I am delighted to hear you felt well cared by our great team, as I know they go above and beyond to please our guests. The team and I are extremely pleased to see that you loved everything about your stay and our facilities. We all look forward to welcoming you back at Roseate House London in the near future. Warm regards, Ylenia Aranda Reservations Manager

10/10 Excellent

hani

Liked: Amenities
Nice place to stay I recommend it
Stayed 1 night in Aug 2023
Response from Ylenia Aranda on 5 Sept 2023
Dear Hani, Thank you for your charming review, I am pleased to read that you found your experience at Roseate House London amazing! I am delighted to hear you felt well cared by our great team, as I know they go above and beyond to please our guests. The team and I are extremely pleased to see that you loved everything about your stay and our facilities. We all look forward to welcoming you back at Roseate House London in the near future. Warm regards, Ylenia Aranda Reservations Manager

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy staying at the Roseate- so convenient for Paddington, a little bit of luxury before I leave the country. The service is superb. I love it there!
Stayed 1 night in Aug 2023
Response from Ylenia Aranda on 5 Sept 2023
Dear Nicola. Thank you for your charming review, I am pleased to read that you found your experience at Roseate House London amazing! I am delighted to hear you felt well cared by our great team, as I know they go above and beyond to please our guests. The team and I are extremely pleased to see that you loved everything about your stay and our facilities. We all look forward to welcoming you back at Roseate House London in the near future. Warm regards, Ylenia Aranda Reservations Manager

6/10 Okay

ilinca

Travelled with family and small children
Liked: Cleanliness
Stayed there for 4 nights. Excellent location but average from all other points of view. Comfortable beds but tired and stained furniture all over, very limited sitting in the lobby. The staff, although very kind and willing, has a hard time finding convenient solutions to any questions i.e. duplicate key, airport taxi, answering the reception phone. I don’t like to leave bad reviews but the superlative reviews I read before booking did not seem justified.
Stayed 1 night in Jul 2023
Response from Daniele on 4 Aug 2023
Dear Ilinca, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.We would love to make things right if you give us another chance.

10/10 Excellent

Ming

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Compare to other 4 stars hotels, this one could be 4 stars . Totally out of our expectation for 4 stars. We got a room facing outside parking court with big trees shielding the car noise from street. The bedroom is like our master bedroom plus a separate room for teas & guest visit. The WC is separated from bathroom which has 2 separate vanities for two, and very roomy. The towel hanger is water heated & the warm towels are nice arranged on it. We also enjoyed room service of breakfast from in house restaurant. We definitely like to stay there again if we visit London. 10 days ago, we stayed another 4stars hotel nearby named Rove Hotel London Paddington. By comparison, Rove should be rated 1 star. Rove charged us 240£ and Roseate 280£.
Stayed 1 night in Jul 2023
Response from Ylenia Aranda on 21 Jul 2023
Dear Ming, Thank you for your charming review, I am pleased to read that you found your experience at Roseate House London amazing! I am delighted to hear you felt well cared by our great team, as I know they go above and beyond to please our guests. The team and I are extremely pleased to see that you loved everything about your stay and our facilities. We all look forward to welcoming you back at Roseate House London in the near future. Warm regards, Ylenia Aranda Reservations Manager

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this hotel, great position with nice eatery’s and good vibe around the area. We stayed in a standard double room that was well equipped and had everything we needed.
Stayed 1 night in Jul 2023
Response from Ylenia Aranda on 21 Jul 2023
Dear Michael, Thank you for your charming review, I am pleased to read that you found your experience at Roseate House London amazing! I am delighted to hear you felt well cared by our great team, as I know they go above and beyond to please our guests. The team and I are extremely pleased to see that you loved everything about your stay and our facilities. We all look forward to welcoming you back at Roseate House London in the near future. Warm regards, Ylenia Aranda Reservations Manager

8/10 Good

Andrew

Stayed 2 nights in Jul 2023
Response from Daniele on 4 Aug 2023
Thank you for your review. We're glad you're happy with our service.

10/10 Excellent

Linda, Sacramento

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was beautiful - the staff was so friendly and helpful. Would stay here again in a heartbeat if in London.
Response from Ylenia Aranda on 21 Jul 2023
Dear Linda, Thank you for your charming review, I am pleased to read that you found your experience at Roseate House London amazing! I am delighted to hear you felt well cared by our great team, as I know they go above and beyond to please our guests. The team and I are extremely pleased to see that you loved everything about your stay and our facilities. We all look forward to welcoming you back at Roseate House London in the near future. Warm regards, Ylenia Aranda Reservations Manager

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
This was a short but lovely stay. We were only in London one night, and Roseate was an excellent place to rest our heads.
Stayed 1 night in Jun 2023
Response from Bartosz Debowski Guest Experience Manager on 4 Jul 2023
Dear Stephanie,Thank you for your charming review, I am pleased to read that you found your experience at Roseate House London amazing! I am delighted to hear you felt well cared by our great team, as I know they go above and beyond to please our guests. The team and I are extremely pleased to see that you loved everything about your stay and our facilities. We all look forward to welcoming you back at Roseate House London in the near future. Kind regards,