Exterior

Reviews of Residence Inn by Marriott London Ontario

3 out of 5
Residence Inn by Marriott London Ontario
383 Colborne St, London, ON

Reviews

8.8

Excellent

Rating 10 - Excellent. 582 out of 1003 reviews" "
Rating 8 - Good. 300 out of 1003 reviews" "
Rating 6 - Okay. 76 out of 1003 reviews" "
Rating 4 - Poor. 18 out of 1003 reviews" "
Rating 2 - Terrible. 27 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Dave

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel!!
Stayed 1 night in Apr 2024
Response from Front Desk on 18 Apr 2024
Hi Dave,Thank you for staying with us! We appreciate your feedback and look forward to see you again

8/10 Good

Hilary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pros: Our suite was clean & well-appointed. The included breakfast buffet is excellent with lots of hot & cold options. The buffet staff are friendly and helpful. Cons: This hotel is right in downtown London so it’s convenient but not in the best of neighborhoods. The nightly parking charge seems obsessive. The lighting in the suite kitchen is very poor. (We had to bring a lamp from the LR.)
Stayed 7 nights in Apr 2024
Response from Jose on 14 Apr 2024
Good evening dear valued guest. We are glad that you were able to enjoy your stay. We will pass the lighting issue to the maintencance department. Regarding the parking, per our location, the city charges us for the parking usage, that is the reason of our parking price. Your feedback is greatly appreciated.

10/10 Excellent

Lia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jose on 12 Apr 2024
Good afternoon dear valued guest. We are glad that you enjoyed your stay at our property. We look forward to welcome you back at the hotel for your future visits to London.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jose on 6 Apr 2024
Good afternoon dear valued guest, We are glad that you enjoyed your stay at our property. We will be looking forward to welcome you back. Please let us know if there is anything we could do to make your elevate your experience.

10/10 Excellent

Shawna, PORT ELGIN

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We only stayed 1 night but we were very happy with the room. Bright, clean and well maintained.
Stayed 1 night in Mar 2024
Response from Jose on 31 Mar 2024
Good evening dear valued guest, We are glad that you enjoyed your stay at our property, we look forward to welcome you back. We appreciate the feedback provided.

8/10 Good

Kimberly

Stayed 1 night in Mar 2024
Response from Front Desk on 18 Apr 2024
Hi Kimberly,Thank you for staying with us. We appreciate your feedback and looking forward to see you again!

10/10 Excellent

Yanbin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very nice hotel to stay!
Stayed 5 nights in Mar 2024
Response from Front Desk on 21 Mar 2024
Thank you for staying with us. We appreciate your feedback! We look forward to welcome you again!

10/10 Excellent

Temitope

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time staying at the hotel.
Stayed 3 nights in Mar 2024
Response from Weireen V. on 13 Mar 2024
Dear Valued Guest, Thank you for choosing to stay at the Residence Inn by Marriott! We appreciate your time in providing us your feedback. We are happy to hear that you had a great time enjoying our hotel services and facility. We hope to welcome you back in Downtown London! Safe travels.

10/10 Excellent

Sandra, Ancaster

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from jose on 9 Mar 2024
Good morning Ms. Sandra, We are glad that you enjoyed your stay at our property. We hope to welcome you back in your future stays in London.

6/10 Okay

Ryan

Travelled with partner
Liked: Cleanliness, staff & service
Old apartments converted into hotel rooms. Spacious and had a full kitchen. Unfortunately the area is not the greatest. Drug addicts outside, coming into the lobby. No security. Parking garage was open for anyone to go in to.
Stayed 1 night in Feb 2024
Response from Rav on 21 Feb 2024
Thank you for taking the time to share your feedback regarding your recent stay in our room. We appreciate all forms of feedback as it helps us identify areas where we can improve and enhance the experience for our guests. We have gated underground parking as well as overground parking that is under CCTV surveillance. . It is disheartening to learn that your experience fell short of what you had hoped for. We take all feedback seriously and would like to address the concerns you raised.

10/10 Excellent

Nhi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was wonderful. The property and room were clean. I loved the room and the amenities and kitchen that came with it. I would definitely come back when i visit London!
Stayed 1 night in Feb 2024
Response from Front Desk on 15 Feb 2024
Hi Nhi,Thank you for taking the time to share your feedback with us. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future. If you have any suggestions or if there's anything we can do to make your next visit even better, please don't hesitate to let us know.

10/10 Excellent

Catherine

Stayed 1 night in Jan 2024
Response from Front Desk on 23 Jan 2024
Hi Catherine,Thank you for sharing your feedback with us. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future. If you have any suggestions or if there's anything we can do to make your next visit even better, please don't hesitate to let us know.

10/10 Excellent

Ted

Travelled with partner
Liked: Amenities
Very nice room. Love the mini kitchen. Staff are very friendly and helpful. Good breakfast eith vegan options. Would recommend.
Stayed 1 night in Jan 2024
Response from Front Desk on 23 Jan 2024
Hi Ted,Thank you for sharing your feedback with us. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future. If you have any suggestions or if there's anything we can do to make your next visit even better, please don't hesitate to let us know.

10/10 Excellent

Raman

Stayed 2 nights in Jan 2024
Response from Front Desk on 16 Jan 2024
Thank you so much for taking the time to leave us a perfect 10 star rating – it’s much appreciated. We look forward to welcome you again soon at Residence Inn London by Marriott Downtown.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Decent Stay
Room was fine - in good repair and clean, just a bit dated. The breakfast (a big part of why we booked here) was truly awful.
Stayed 2 nights in Dec 2023
Response from Front Desk on 6 Jan 2024
Dear Valued Guest,Thank you for sharing your feedback with us regarding your recent stay. We apologize for any inconvenience caused. We will keep this in mind to improve the service. We hope to welcome you back for an improved stay.

8/10 Good

Claudette

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good experience
Stayed 7 nights in Dec 2023
Response from Front Desk on 31 Dec 2023
Hi Claudette,Thank you for choosing the Residence Inn by Marriott London Downtown for your recent stay. We appreciate your business and are delighted to hear that you had a positive experience with us. Your feedback is valuable to us, and we hope to welcome you back soon for another enjoyable stay.

8/10 Good

Lela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property within the building is very quiet the suites are lovely and spacious for your needs. Conveniently located close to ammenities.
Stayed 1 night in Dec 2023
Response from Weireen V. on 28 Dec 2023
Dear Valued Guest, Thank you for taking the time to leave us a wonderful review! We are thrilled to hear that you enjoyed your stay with us. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future. If you have any suggestions or if there's anything we can do to make your next visit even better, please don't hesitate to let us know.

2/10 Terrible

Tajinder

Stayed 3 nights in Dec 2023
Response from Front Desk on 16 Jan 2024
Hello Tajinder,We would appreciate it if you could provide us with more specific details about the issues you encountered during your stay. This will enable us to investigate the matter thoroughly and take appropriate actions to prevent any similar issues from occurring in the future

10/10 Excellent

Jademond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Weireen on 28 Dec 2023
Dear Valued Guest, Thank you for taking the time to leave us a wonderful rating score! We are thrilled to hear that you enjoyed your stay with us. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future. If you have any suggestions or if there's anything we can do to make your next visit even better, please don't hesitate to let us know.

10/10 Excellent

Ken

Stayed 1 night in Dec 2023
Response from Weireen on 28 Dec 2023
Dear Valued Guest, Thank you for taking the time to leave us a wonderful rating score! We are thrilled to know that you enjoyed your stay with us. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future. If you have any suggestions or if there's anything we can do to make your next visit even better, please don't hesitate to let us know.

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Weireen on 28 Dec 2023
Dear Valued Guest, Thank you for taking the time to leave us a wonderful rating score! We are thrilled to hear that you enjoyed your stay with us. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future. If you have any suggestions or if there's anything we can do to make your next visit even better, please don't hesitate to let us know.

10/10 Excellent

Geoffrey

Stayed 1 night in Dec 2023
Response from Weireen on 28 Dec 2023
Dear Valued Guest, Thank you for taking the time to leave us a wonderful rating score! We are thrilled to hear that you enjoyed your stay with us. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future. If you have any suggestions or if there's anything we can do to make your next visit even better, please don't hesitate to let us know.

10/10 Excellent

Vanessa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for the weekend!
Stayed 2 nights in Dec 2023
Response from Weireen on 28 Dec 2023
Dear Valued Guest, Thank you for taking the time to leave us a wonderful rating score! We are thrilled to hear that you enjoyed your stay with us. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future. If you have any suggestions or if there's anything we can do to make your next visit even better, please don't hesitate to let us know.

6/10 Okay

Heaven-Lee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Parking is not included in price which is unfortunate. It’s $20 per car per day
Response from Front Desk on 15 Feb 2024
Hi Heaven,Thank you for taking the time to share your feedback. We apologize about the parking fee that you found too expensive, however, we are the only hotel in downtown that charge the lowest parking fee for maintenance upkeep and convenience of all our guest. We appreciate your understanding.

6/10 Okay

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
The only negative part was the pillows are absolutely awful way too soft offering no support at all. I couldn't sleep
Stayed 1 night in Dec 2023
Response from Front Desk on 8 Dec 2023
Hi Stephanie,Thank you for staying with us. We apologize for any inconvenience that you experienced. We hope to welcome you back for an improved stay.

10/10 Excellent

Sue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went with my 5 sisters and it was great to be all in one room.
Stayed 1 night in Nov 2023
Response from Jesal Sharma on 28 Nov 2023
Hello Sue,Thank you for taking the time to share your recent experience at the Residence Inn London Downtown with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience.

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice accommodations. We were upgraded to a suite which we didn’t really need, but it was lovely. Parking underground provided a safe place for our car, but it would be a tight space for bigger vehicles.
Stayed 1 night in Nov 2023
Response from Front Desk on 24 Nov 2023
Dear Kathryn,Thank you for choosing the Residence Inn by Marriott London Downtown for your recent stay. We appreciate your business and are delighted to hear that you had a positive experience with us. Your feedback is valuable to us, and we hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Alfred John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are great
Stayed 1 night in Aug 2023
Response from Front Desk on 24 Nov 2023
Dear Alfred,Thank you for choosing the Residence Inn by Marriott London Downtown for your recent stay. We appreciate your business and are delighted to hear that you had a positive experience with us. Your feedback is valuable to us, and we hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room Friendlt staff José at front desk went above and beyond to my satisfaction
Response from Front Desk on 22 Nov 2023
Dear Patrick,Thank you for staying with us. We appreciate your feedback!

8/10 Good

Terry

Stayed 1 night in Nov 2023
Response from Front Desk on 22 Nov 2023
Dear Terry,Thank you for staying with us. We appreciate your feedback!

2/10 Terrible

janet

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The people who worked at the hotel were very hospitable. However, the mattress we slept on was in such poor condition that we felt like we were sleeping on the floor. Shame on Expedia for giving the hotel a decent rating and The Marriott for associating their name with the hotel. I don’t trust either company now
Stayed 1 night in Nov 2023
Response from Front Desk on 20 Nov 2023
Dear Janet,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the firmness of the mattress during your stay. Your comfort is our top priority, and we will certainly address this issue to ensure a more pleasant experience for our future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.

10/10 Excellent

Perri

Travelled with family
Liked: Amenities, property conditions & facilities
Staff were friendly, welcoming, and accommodating. Breakfast well serviced and dining area clean. Would stay here again.
Stayed 1 night in Nov 2023
Response from Jose on 13 Nov 2023
Hello Perri, Thank you for your feedback, it is important for us to know what we did good. We are glad that you enjoyed your stay. We would be looking forward to welcome you back in your future stays in London.

10/10 Excellent

Paul

Stayed 1 night in Nov 2023
Response from Jose on 13 Nov 2023
We are glad to know that you enjoyed your stay at our property. We would be looking forward to welcome you back in your future stays in London.

10/10 Excellent

Monal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good breakfast and spacious rooms. Noisy from nearby railway tracks, and check-in staff was pushy and unkind regarding parking my large SUV overground as it would not fit underground.
Stayed 2 nights in Oct 2023
Response from Jose on 13 Nov 2023
Hello Monal, Thank you for your feedback. We are glad to know that you like the rooms and the breakfast. Regarding the underground parking, we apologize about you feeling pushed. We will review with our team regarding this matter.

8/10 Good

Jason, Kincardine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jesal Sharma on 31 Oct 2023
Hello Jason,Thank you for taking the time to share your recent experience at the Residence Inn London Downtown with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience.

6/10 Okay

Alex

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jose on 13 Nov 2023
Hello, Alex. Please let us know what we can do better, so we can improve.

10/10 Excellent

Corra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Oct 2023
Response from Jose on 29 Oct 2023
Good evening Corra, We are glad that you enjoyed your stay at our property, We hope to welcome you back in your future visits in London.

10/10 Excellent

Dawn

Stayed 1 night in Oct 2023
Response from Front Desk on 19 Nov 2023
Dear Dawn,Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Juan A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very large rooms and excellent service
The staff are very friendly. We arrived much earlier than the regular check-in time, but since the rooms were ready, they allowed us to go in. The rooms are very large and have all the amenities of a small apartment. The price is reasonable. Highly recommended.
Stayed 2 nights in Oct 2023
Response from Jose on 28 Oct 2023
Good afternoon dear Juan, We are glad that you enjoyed your stay at Residence Inn by Marriott London Downtown. We will always welcome you back to our property

10/10 Excellent

Roopkiran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jose on 24 Oct 2023
Thank you for your review dear Roopkiran. We are glad you enjoyed your stay. We hope to have you back in your future visits to London.

8/10 Good

Jake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jesal Sharma on 17 Oct 2023
Hello Jake,Thank you for taking the time to share your recent experience at the Residence Inn London Downtown with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience.

4/10 Poor

Fadi, brooklyn

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
.
Stayed 2 nights in Sep 2023
Response from Jose on 2 Oct 2023
Thank you for staying at Residence Inn By Marriott London Downtown. We appreciate if you provide us with the reason of the score so we can address the concern.

10/10 Excellent

Robert, woodstock

Stayed 1 night in Sep 2023
Response from Jose on 2 Oct 2023
Thank you very much for your review. We expect you for your future stays

6/10 Okay

Lorraine

Liked: Cleanliness
Response from Jose on 2 Oct 2023
Thank you for staying at Residence Inn By Marriott London Downtown. We appreciate if you provide us with the reason of the score so we can address the concern.

10/10 Excellent

Rosalind

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was massive and we really enjoyed the space and the amenities!
Stayed 1 night in Sep 2023
Response from Jose on 28 Sept 2023
We are glad you enjoyed your stay with us and liked the room and facilities. We look forward to see you in future stays.

10/10 Excellent

Anthony

Stayed 1 night in Sep 2023
Response from Jose on 28 Oct 2023
Good afternoon, We are glad you enjoyed your stay at our property. We hope to receive you back in your future stays in London

6/10 Okay

Cameron

Travelled with group
Liked: Amenities
Great rooms
Stayed 1 night in Sep 2023
Response from Front Desk on 21 Sept 2023
Hi Cameron,Thank you for taking the time to share your recent experience at the Residence Inn London Downtown with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. We appreciate your feedback!

10/10 Excellent

Rodny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Front Desk on 14 Sept 2023
Thank you for staying with us at the Residence Inn by Marriott London Downtown and taking the time to complete your Guest Satisfaction Survey. We appreciate your feedback!

10/10 Excellent

Holly

Stayed 2 nights in Sep 2023
Response from Front Desk on 14 Sept 2023
Hi Holly,Thank you for staying with us at the Residence Inn by Marriott London Downtown and taking the time to complete your Guest Satisfaction Survey. We appreciate your feedback!