A personalized approach at this chain hotel
Although the room was small, the stay was excellent. This hotel is in a great location at the center of the 7 Dials in the Covent Garden area - walking distance to theatres, restaurants and charming boutiques. The real surprise was the staff - from the restaurant manager who remembered my name on the second day and brought me my cappuccino without being asked to the door man who asked each morning for my review of last night's theatre outing. Staff were consistently pleasant, helpful and engaging. It was more like staying in a B&B than a hotel. I'd go again and would certainly recommend it to others.