Ratings based on 2,539 Verified Reviews

4.1 out of 5
82% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Lovely hotel. Close to Heathrow Airport.

Posted 18-Jan-2017
Staff professional and courteous. Hotel neat, well decorated. Great location.Will be back
5out of 5
Recommended
for Everyone
by A verified traveller from CA

Awesome

Posted 12-Jan-2017
Pros: Everything
Cons: Nothing
Location: Airport is near.
This hotel is the best airport hotel I have ever stayed at. The rooms are nice, the food is amazing, the wifi is great, the staff is awesome.
3out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 10-Jan-2017
Pros: It is a beautiful, comfortable hotel but the service on this occasion was poor.
Cons: If you have kids with you try somewhere else. The only kid freindly thing i found was free sweets at check in, probably due to the long check in times
Check in experience was extremely poor. After waiting in long lines I was told i had received a complimentry update to a delux room with a king bed. Toruble is I booked a delux room with twin beds so this wasn't an upgrade nor was the configuration correct. The receptionist then had to leave the reception area twice apparently to discuss with her supevisor and get this sorted out. This took another 5 mins. My Expedia Gold status was not achknowledged and I din't receieve any VIP benefit which according to my booking was a free upgrade if available and other perks on check in.When I wnet to steal and lobster i wondered in and a memebr of staff pointed at me and signalled that i should return back to the area at the entrance to wait to be seated. She was on a mobile headset and did not speak or achnoledge me other than to point. After 3 minutes she ended her call (which i could hear was to another member of staff and not a customer) and she then looked at me and said can i help you. There was no greeting just an unwelcoming comment. I asked if there was a Kids menu and was told no we do steak or lobster. She said no I should try Bijou Bar instead as this does burgers and Pizzas for kids. I went there and there no kids menu and no burgers on the meny either. So we ended up in McDonalds next door. Very disappointing as I really enjoyed my Steak and Lobster experience the last time i stayed and that was a reason for rebooking. TV in room did not work either,
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 09-Jan-2017
Pros: Liked the spaciousness and spa thought the breakfast was outstanding
Cons: Amazed that they added service charge onto drinks when you ordered at the bar and that parking for residents was £15.00
Amazed that they added service charge onto drinks when you ordered at the bar and that parking for residents was £15.00
5out of 5
Recommended
for Everyone
by A verified traveller from Canada

Convenient and clean

Posted 08-Jan-2017
Pros: Chinaware and glasses to drink from. Very comfortable bed.
Location: Close to terminals
Stayed here for one night as had an early flight out of Heathrow the next day. Easy to get to, friendly staff, nice comfortable room. Lots of parking.
3out of 5
by A verified traveller

Posted 04-Jan-2017
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4out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Dec-2016
Great location for the night before a long flight. Easy access to terminals by taxi, shuttle and public transport. Helpful staff, well appointed rooms.
3out of 5
Recommended
for Everyone
by A verified traveller

Needs to up the service level

Posted 19-Dec-2016
You don't stay in an airport hotel for fun. So the staff should seek to soothe away your stresses. The concierge left us to talk to four separate taxi drivers; the restaurant was inflexible on booking times, wanting us to wait 2 hours....
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Dec-2016
Great hotel - staff extremely helpful and friendly
2out of 5
by A verified traveller

Pre-wedding stay

Posted 27-Nov-2016
The room was a little dated/scruffy. Overall comfy enough bed and close to the airport so it served its purpose. We had noted on our booking we were travelling to the airport for our wedding and staff didn't ackowledge this (we weren't expecting any special treatment but a congratulations would have been nice). Not quite what I was expecting for the price paid