Meeting facility

Reviews of Radisson Blu Edwardian Heathrow Hotel & Conference Centre, London

4 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 784 out of 1533 reviews" "
Rating 8 - Good. 340 out of 1533 reviews" "
Rating 6 - Okay. 183 out of 1533 reviews" "
Rating 4 - Poor. 111 out of 1533 reviews" "
Rating 2 - Terrible. 115 out of 1533 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Beth, River Forest

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a quick overnight here due to last minute flight changes. The lobby is beautiful and the reception staff excellent - Shawn in particular! He was welcoming and friendly and took great care of us. Room was dated, but clean and felt safe. Great value for a quick overnight - would stay again!
Stayed 1 night in Mar 2024
Response from tamara on 27 Mar 2024
Dear Beth,We greatly appreciate you taking the time to share your feedback regarding your recent overnight stay with us. It's wonderful to hear that despite the last-minute flight changes, you found our accommodations to be suitable for your needs.We're delighted to know that you enjoyed our beautiful lobby and that our reception staff, especially Shawn, left a positive impression on you with their welcoming and friendly demeanor. Providing excellent service is a top priority for us, and we're glad Shawn was able to take great care of you during your time with us.While we acknowledge your comments about the room feeling dated, we're pleased to hear that it met your cleanliness and safety expectations. Your comfort and satisfaction are important to us, and we'll certainly take your feedback into consideration as we continuously strive to improve our facilities.It's fantastic to learn that you found great value in your quick overnight stay, and we're thrilled to hear that you would consider staying with us again in the future. We look forward to the opportunity to welcome you back and provide you with another enjoyable experience.Thank you once again for choosing to stay with us. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out.Warm regards,Reception Team

10/10 Excellent

Brian

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel for a short or long stay if you don’t want the hassle of central London
Stayed 1 night in Mar 2024
Response from tamara on 27 Mar 2024
Dear Brian,Thank you for choosing to stay with us and for taking the time to share your feedback. We appreciate your kind words about our hotel being a suitable option for both short and long stays, especially for those who prefer to avoid the hustle and bustle of central London.Ensuring our guests have a comfortable and hassle-free experience is our top priority, and we're glad to hear that we met your expectations in this regard. We hope you had a pleasant stay with us and enjoyed the peaceful atmosphere outside the city center.If you have any further comments or suggestions on how we can improve, please feel free to let us know. We value your feedback and look forward to welcoming you back for another enjoyable stay, whether it's for a short visit or an extended stay.Warm regards,Reception Team

10/10 Excellent

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very clean.
Stayed 1 night in Mar 2024
Response from tamara on 27 Mar 2024
Dear Jenny,We want to express our heartfelt appreciation for choosing to stay with us and for taking the time to share your feedback. Your perfect 5 out of 5 rating and your kind words about our friendly staff and cleanliness mean the world to us.Our team works diligently to ensure that every guest feels welcomed and comfortable during their stay, and it's incredibly rewarding to hear that our efforts made a positive impact on your experience.Your satisfaction is our top priority, and we're thrilled that we met your expectations in terms of cleanliness and hospitality. It was a pleasure to have you as our guest, and we hope to welcome you back for another enjoyable stay in the future.If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know. We're here to ensure that your stay with us is nothing short of exceptional.Warm regards,Reception Team

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was amazing. It was super quiet and very clean.
Stayed 3 nights in Mar 2024
Response from tamara on 27 Mar 2024
Dear Stephanie,Thank you for choosing to stay with us and for sharing your feedback regarding your recent experience. We truly appreciate your kind words about our customer service, as well as your comments about the tranquility and cleanliness of our hotel.Ensuring that our guests receive exceptional service and enjoy a peaceful, clean environment is our top priority, and we're thrilled to hear that we succeeded in meeting your expectations.Your feedback motivates us to continue delivering outstanding experiences to all our guests, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.If there is anything more we can do to enhance your next visit, please don't hesitate to let us know. We're here to ensure that your stay with us is nothing short of perfect.Warm regards,Reception Team

10/10 Excellent

tricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location near to airport. The breakfast was of a very high quality, with lots of choices and friendly wait staff. The hotel bar at night was a lively place, but not too raucous, with good food and reasonably priced drinks for an airport hotel. I must say that the reception staff went above and beyond, loaning me a charger for my phone and helping with any questions we had. I would heartedly recommend this hotel (I am a repeat customer!)
Stayed 1 night in Mar 2024
Response from tamara on 27 Mar 2024
Dear Tricia,Thank you for choosing to stay with us once again and for sharing your fantastic feedback. We are delighted to hear that you had a memorable experience during your recent visit.It's great to know that you appreciated our convenient location near the airport and that you enjoyed the high-quality breakfast with its wide array of choices and friendly service. We're thrilled that you found our hotel bar to be lively yet welcoming, with good food and reasonably priced drinks, providing the perfect atmosphere for unwinding after a long day of travel.We're especially grateful for your kind words about our reception staff. Providing exceptional service is our top priority, and we're thrilled to hear that they went above and beyond to assist you during your stay. We'll make sure to pass on your compliments to them.Thank you for your loyalty and for recommending our hotel. We look forward to welcoming you back again in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,Reception Team

10/10 Excellent

Andy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking and close to terminal 5
Stayed 1 night in Mar 2024
Response from tamara on 21 Mar 2024
Dear Andy,Thank you for your feedback! We're delighted to hear that you found our parking facilities convenient and our proximity to Terminal 5 favorable. We always strive to provide a hassle-free experience for our guests. We look forward to welcoming you back on your next visit!Kind Regards,Reception Team

10/10 Excellent

Wolfgang

Business traveller
Liked: Cleanliness, property conditions & facilities
Classic room but very comfortable!!
Stayed 1 night in Mar 2024
Response from tamara on 21 Mar 2024
Dear Guest,Thank you for sharing your experience with us! We're pleased to know that you found our classic room to be comfortable during your stay. Providing a cozy and inviting atmosphere is important to us, and we're glad we could meet your expectations. We hope to have the pleasure of hosting you again soon!Kind Regards,Reception Team

10/10 Excellent

Echelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying here. The hotel is in a great location to Heathrow airport. It is also situated near a bus stop and train station which gets you into London quickly. There is an airport shuttle bus (fee) that stops at the front door of the hotel. The spa was wonderful. The staff were extremely helpful.
Stayed 5 nights in Mar 2024
Response from the reception team on 19 Mar 2024
Dear Echelle,Your positive comments are greatly appreciated. It's absolutely delightful to hear that you had a wonderful experience during your second stay with us at the Radisson Blu Edwardian Heathrow Hotel. We strive to ensure that our guests enjoy our services and facilities, and it seems we have succeeded in your case.Our location indeed offers excellent access to various modes of transportation, and we're glad you found this to be convenient. As you mentioned, our close proximity to Heathrow Airport, various tube stations, and key destinations makes commuting a breeze for our guests. It's great to know you were able to take advantage of this during your stay.We're pleased to hear that you enjoyed our spa. It certainly provides a peaceful sanctuary for our guests to unwind and rejuvenate. With a range of ESPA treatments and tranquil settings such as our sauna, steam room, and jacuzzi, it truly is a place to reset body and mind.It's also wonderful to know that our staff could be of great help to you. We are committed to providing excellent service and ensuring our guests feel welcome and well looked after.Once again, thank you for sharing your positive experience. We hope to have the opportunity to welcome you back for a third visit in the near future.Warm Regards,The Reception Team

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2024
Response from tamara on 27 Mar 2024
Dear Sheila,We would like to express our sincere gratitude for choosing to stay with us and for rating your experience a perfect 5 out of 5. Your satisfaction is our top priority, and we are delighted to hear that we met your expectations during your time with us.Your positive feedback is truly uplifting for our team, as we continuously strive to provide exceptional service and hospitality to all our guests. It was our pleasure to have you as our guest, and we hope to welcome you back for another wonderful stay in the future.If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know. We are here to ensure that your stay with us is nothing short of exceptional.Warm regards,Reception Team

4/10 Poor

peggy

Disliked: Cleanliness, staff & service, property conditions & facilities
This property was so outdated, dirty carpet, smelly. Dinner at steak and lobster restaurant was pretty good. Would choose somewhere else next time!
Stayed 1 night in Mar 2024
Response from the reception team on 19 Mar 2024
Dear Peggy,It is with regret to learn that your recent experience at our hotel did not meet your expectations, particularly with regard to the condition of the property. We always aspire to provide our guests with a comfortable and enjoyable stay, and it seems that, on this occasion, we fell short of that goal. On a positive note, it is exciting to hear that you enjoyed your dinner at our Steak and Lobster Restaurant. Our culinary team works diligently to offer a variety of delightful dishes and it’s heartening to know you savored your meal.We understand that you might be considering other options for your next visit. But we sincerely hope that you would give us another opportunity to serve you better and offer you the high-quality experience that the Radisson Blu Edwardian Heathrow Hotel is known for.Thank you for sharing your feedback, as it helps us understand areas where improvements may be necessary. We appreciate your time and consideration in sharing your thoughts.Warm Regards,The Reception Team

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent as a staging post for Heathrow. Have used many times.
Stayed 1 night in Mar 2024
Response from the reception team on 19 Mar 2024
Dear David,We are delighted to hear of your excellent experiences with us at the Radisson Blu Edwardian Heathrow Hotel. Your words are a testament to our commitment to providing a convenient and comfortable stay for all our guests.Our strategic location next to the UK's largest airport indeed makes us an ideal staging post for travelers. Furthermore, the quick train ride to central London is an added advantage for those seeking to explore the heart of the city.We are honored that you choose us each time you are in the area and we pledge to continue offering the high standards of service that you have come to know and appreciate.We look forward to welcoming you back to our hotel in the near future.Warm Regards,The Reception Team

10/10 Excellent

Ken, Nashville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property and great staff.
Stayed 1 night in Mar 2024
Response from the reception team on 19 Mar 2024
Dear Ken,It is such a delight to hear that your recent stay at the Radisson Blu Edwardian Heathrow Hotel was a memorable one. Your kind words, particularly about our property and our dedicated staff, are truly appreciated.Our team always strives to provide exceptional service and create an inviting atmosphere for our esteemed guests. We are thrilled to know you recognized their efforts. Furthermore, we are pleased to hear that you found our property to your liking. We take a lot of pride in maintaining our premises to the highest standards.Once again, many thanks for your wonderful feedback. We look forward to the opportunity to welcome you back for another enjoyable stay.Warm Regards,The Reception Team

6/10 Okay

Patricia

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Booked a room for three people, although the third bed was made (ie sheets) it hadn’t been set up and was under the main bed which was difficult to pull out and couldn’t move the legs to make it the correct size.
Stayed 1 night in Mar 2024
Response from tamara on 16 Mar 2024
Dear Patricia,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the setup of the third bed in your room. Ensuring a comfortable stay for all our guests is our priority, and we regret falling short of your expectations in this instance.Your feedback is valuable to us, and we will address this matter with our housekeeping team to ensure such issues are avoided in the future.We appreciate your understanding and hope to have the opportunity to welcome you back for a seamless experience.Warm regards,Reception Team

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay after a long flight
Stayed 1 night in Mar 2024
Response from tamara on 15 Mar 2024
Dear Jacob,Thank you for sharing your feedback with us. We're thrilled to hear that you had a great stay with us following your long flight. Providing a comfortable and relaxing experience for our guests, especially after a journey, is what we strive for.We hope you enjoyed your time with us, and we look forward to welcoming you back for another wonderful stay in the future.Warm regards,Reception Team

6/10 Okay

David

Business traveller
Liked: Amenities
Tired
Stayed 1 night in Mar 2024
Response from tamara on 15 Mar 2024
Dear David,Thank you for taking the time to provide feedback on your recent stay with us. We value your comments and apologize if your experience did not meet your expectations.We appreciate your feedback regarding the appearance of the hotel and the breakfast offering. Rest assured, we take your comments seriously, and we will share them with our team as we continually strive to improve our guest experience.We're pleased to hear that you found our reception staff to be helpful, as providing excellent service is a top priority for us.We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Warm regards,Reception Team

10/10 Excellent

Rajiv

Travelled with partner
Liked: Staff & service, property conditions & facilities
Quiet and restful
Stayed 1 night in Mar 2024
Response from tamara on 15 Mar 2024
Dear RajivThank you for your wonderful feedback! We're thrilled to hear that you had a quiet and restful stay with us. Providing a tranquil environment for our guests is one of our top priorities.We hope to welcome you back soon for another peaceful experience.Warm regards,Reception Team

10/10 Excellent

Phillip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food in the restaurant was really nice, the bed was comfy and transport to airport terminal very convenient
Stayed 1 night in Mar 2024
Response from tamara on 13 Mar 2024
Dear Guest,Thank you for taking the time to share your experience with us. We're thrilled to hear that you enjoyed the food at our restaurant, found the bed comfortable, and appreciated the convenience of our transport to the airport terminal.Providing delicious meals, comfortable accommodations, and convenient transportation options are all key aspects of ensuring a pleasant stay for our guests, and we're delighted that we could meet your expectations in these areas.Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Reception Team

10/10 Excellent

Tom

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff close to airport
Stayed 1 night in Mar 2024
Response from tamara on 10 Mar 2024
Dear Tom,Thank you for your kind feedback! We're delighted to hear that you found our staff friendly and accommodating. Being conveniently located near the airport is something we strive for to make our guests' travels as seamless as possible. We hope to welcome you back soon for another pleasant stay!Kind Regards,Reception Team

10/10 Excellent

lremide

Stayed 1 night in Mar 2024
Response from tamara on 27 Mar 2024
Dear Iremide,We would like to extend our heartfelt gratitude for choosing to stay with us and for rating your experience a perfect 5 out of 5. Your satisfaction is our utmost priority, and we are thrilled to learn that we met your expectations during your time with us.Your positive feedback is incredibly rewarding for our team, as we continuously strive to provide exceptional service and hospitality to all our guests. We are delighted that you enjoyed your stay with us, and we hope to have the pleasure of welcoming you back for another memorable experience in the future.If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know. We look forward to serving you again soon.Warm regards,Reception Team

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property provided exactly what is required for an overnight stay pre-flight
Stayed 1 night in Feb 2024
Response from tamara on 7 Mar 2024
Dear Paul,We're pleased to hear that our property met your needs for an overnight stay before your flight. Ensuring convenience and comfort for our guests, especially those traveling, is our top priority. If there are any specific areas where we excelled or where we could improve further, please feel free to share your feedback with us. We appreciate your patronage and hope to have the opportunity to welcome you back for another pleasant stay in the future. Safe travels!Kind Regards,Reception Team

10/10 Excellent

Abubaker

Stayed 1 night in Mar 2024
Response from tamara on 27 Mar 2024
Dear Abubaker,We would like to express our sincere gratitude for choosing to stay with us and for rating your experience a perfect 5 out of 5. Your satisfaction is our top priority, and we are delighted to hear that we met your expectations during your time with us.Your positive feedback is truly uplifting for our team, as we continuously strive to provide exceptional service and hospitality to all our guests. It was our pleasure to have you as our guest, and we hope to welcome you back for another wonderful stay in the future.If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know. We are here to ensure that your stay with us is nothing short of exceptional.Warm regards,Reception Team

8/10 Good

Christopher, Droitwich

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great staff, lovely quality feel around the hotel with some terrific facilities. Always nice to be upgraded on arrival, many thanks. Only gripe is the challenge of access, given the Bath Road is dual carriageway and with awkward bus lanes. Not the hotel's fault of course, but it does mean you need to be very conscious of how to access the premises. Otherwise a faultless stay.
Stayed 2 nights in Feb 2024
Response from tamara on 7 Mar 2024
Dear Christopher,Thank you for your kind words and positive feedback! We're thrilled to hear that you had a great experience during your stay with us and that you found our staff to be really great. Providing exceptional service and a high-quality experience is our priority, and we're glad that we succeeded in making your stay memorable.We're also pleased that you enjoyed the lovely quality feel of our hotel and appreciated the terrific facilities. It's always our pleasure to upgrade our guests whenever possible, and we're glad that you were able to enjoy that perk during your visit.Regarding the challenge of access due to the Bath Road's layout, we understand your concerns and apologize for any inconvenience this may have caused. We appreciate your understanding and patience in navigating the area, and we will certainly take your feedback into consideration as we strive to improve our guests' overall experience.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again soon. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Your satisfaction is our top priority.Kind Regards,Reception Team

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from tamara on 7 Mar 2024
Dear Daniel,Thank you very much for your 5/5 rating! We are delighted to hear that you had an excellent experience during your stay with us. Providing exceptional service and ensuring our guests' satisfaction is our top priority. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon!Kind Regards,Reception Team

6/10 Okay

Paula

Liked: Staff & service, amenities
Disliked: Cleanliness
The heater didn’t work in my room but the maintenance guy came real quick to fix the problem. Then when that didn’t happen he brought me a heater. I was very pleased.
Stayed 1 night in Mar 2024
Response from Romeo on 4 Mar 2024
I appreciate the scoring of your recent stay at our hotel, it is feedback like yours which inspire our team to deliver an excellent service. I hope our hotel lived up to all of your expectations.I am happy to know that the issue regarding the heater has been resolved immediately and at the same time brought a portable heater to feel more comfortable.We appreciate your feedback and it is merely by guest feedback alone we can continue to improve on those areas of the hotel that we may not initially be aware of that cause an inconvenience.If there is anything we could do to make your next stay 10/10, please do not hesitate to contact me.We truly hope we will have a chance of welcoming you again soon.Kind regards,Reception Team

2/10 Terrible

Georgette, Orlando

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just “okay”. Staff was rude. Took over an hour to get checked in. No sense of urgency.
Stayed 2 nights in Feb 2024
Response from tamara on 3 Mar 2024
Dear Guest,Thank you for taking the time to provide feedback on your recent stay with us. We sincerely apologize for the less than satisfactory experience you had during your time with us. Please know that providing excellent service and ensuring our guests feel welcome and valued is our top priority, and we regret that we fell short of meeting your expectations.We are truly sorry to hear that you encountered rudeness from our staff members and experienced a significant delay during the check-in process. Your feedback is deeply concerning to us, as it does not reflect the level of service we strive to provide. Rest assured, we will be addressing these issues with our team immediately to ensure that this does not happen again in the future.We understand the importance of efficiency and urgency, especially during the check-in process, and we regret any inconvenience this delay may have caused you. Your time is valuable, and we apologize for any frustration or inconvenience you experienced as a result.Please know that your feedback is incredibly valuable to us, and we take it seriously as we continuously strive to improve our services and guest experiences. If there is anything else you would like to share or if there is anything we can do to make things right, please do not hesitate to contact us directly.Once again, we apologize for the shortcomings you experienced during your stay, and we hope to have the opportunity to welcome you back in the future for a much-improved experience.Sincerely,Reception Team

8/10 Good

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room service options were limited and not to my liking.
Stayed 1 night in Feb 2024
Response from tamara on 3 Mar 2024
Dear GuestThank you for sharing your feedback regarding your recent room service experience with us. We are truly sorry to hear that the options provided did not meet your expectations and were not to your liking.Ensuring that our guests have a satisfying dining experience is important to us, and we regret that we fell short in delivering this to you. Your feedback regarding the limited options is valuable, and we will certainly take it into consideration as we review and improve our room service menu offerings.Please know that guest satisfaction is our top priority, and we always strive to accommodate individual preferences to the best of our ability. We apologize for any inconvenience or disappointment this may have caused you during your stay.If there are specific items or types of cuisine that you would like to see added to our room service menu in the future, we would greatly appreciate any suggestions you may have. Your input will help us enhance the dining experience for all of our guests.Once again, we apologize for the shortcomings you experienced, and we hope to have the opportunity to welcome you back in the future for a much-improved dining experience.Sincerely,Reception Team

8/10 Good

Daniel

Stayed 1 night in Feb 2024
Response from tamara on 27 Mar 2024
Dear Daniel,Thank you for choosing to stay with us and for taking the time to provide feedback on your recent experience. We appreciate your input as it helps us improve our services and better meet the needs of our guests.We noticed that you rated your stay a 4 out of 5, and while we're glad to see that you had a positive experience overall, we're always striving to make every guest's stay exceptional. If there are any specific areas where we can improve or if you have any suggestions for us, we would greatly appreciate hearing from you.Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for an even better experience in the future. Please don't hesitate to reach out if there's anything we can do to make your next stay more enjoyable.Warm regards,Reception Team

8/10 Good

Russell, Manchester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to destination
Stayed 2 nights in Feb 2024
Response from tamara on 29 Feb 2024
Dear Guest,Thank you for your feedback and for rating your experience with us as 4/5. We're glad to hear that you had a positive stay overall. If there are any specific areas where you believe we could improve to earn that extra point and provide you with a 5-star experience in the future, please let us know. Your input is invaluable to us as we strive to continuously enhance our services and ensure guest satisfaction. We look forward to welcoming you back for another great stay soon!Warm regards,Reception Team

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful!!!
Stayed 1 night in Aug 2023
Response from tamara on 29 Feb 2024
Dear Guest,Thank you very much for your 5/5 rating! We truly appreciate your positive feedback and are thrilled that you had a wonderful experience with us. If there's anything else we can do to ensure your future stays are just as enjoyable, please don't hesitate to reach out. We look forward to welcoming you back for another fantastic stay soon!Warm regards,Reception Team

6/10 Okay

Wayne

Stayed 1 night in Feb 2024
Response from tamara on 21 Mar 2024
Dear Wayne,Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience was only average. Your comments are important to us, and we will use them to improve our services and ensure a better experience for future guests. If there are any specific areas you feel we could have done better in, please let us know so we can address them accordingly. We hope to have the opportunity to exceed your expectations on your next visit.Kind Regards,Reception Team

6/10 Okay

Louis

Stayed 1 night in Feb 2024
Response from tamara on 21 Mar 2024
Dear Louis,Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience was only average. Your comments are important to us, and we will use them to improve our services and ensure a better experience for future guests. If there are any specific areas you feel we could have done better in, please let us know so we can address them accordingly. We hope to have the opportunity to exceed your expectations on your next visit.Kind Regards,Reception Team

10/10 Excellent

Malcolm

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone very helpful
Stayed 1 night in Feb 2024
Response from Romeo on 27 Feb 2024
We really appreciate you taking the time out to share your experience with us, thank you for giving us a 5/5 and find everyone very helpful. Our hotel prides itself with the great service our team delivers, and to hear you have received this service is excellent. Great feedback like yours inspires our team to continue to deliver their great service. If there is anything we can help with regarding any future reservations with us, please do not hesitate to get in touch.We truly hope we will have a chance of welcoming you again soon.Kind regards,Reception Team

4/10 Poor

Deepak

Liked: Staff & service, amenities
The room had a terrible smell of smoke.
Stayed 1 night in Feb 2024
Response from tamara on 22 Feb 2024
Dear Guest,I hope this message finds you well. Thank you for taking the time to share your feedback regarding your recent stay at Radisson Blu. We truly value your patronage and are deeply sorry to hear about the unpleasant experience you encountered with the smoke odor in your room.Please accept our sincerest apologies for any inconvenience this may have caused during your stay. Providing a comfortable and enjoyable experience for our guests is our top priority, and we regret that we fell short of meeting your expectations in this instance.Rest assured, we have already taken immediate action to address the issue and have implemented additional measures to ensure that similar incidents do not occur in the future. Our housekeeping team has thoroughly inspected the room and implemented a deep cleaning process to eliminate any lingering smoke odor.Once again, I apologize for the inconvenience caused, and I sincerely appreciate your understanding and patience. We value your feedback and strive to continually improve our services to better serve our guests.Thank you for choosing Radisson Blu. We look forward to the opportunity to welcome you back soon and to exceed your expectations.Warm regards,Reception Team

10/10 Excellent

Teresa, Oakdale

Stayed 1 night in Feb 2024
Response from tamara on 21 Mar 2024
Dear Teresa,Thank you for your wonderful feedback and for choosing to stay with us! We're thrilled to hear that you had a perfect experience during your time here. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another fantastic stay in the future!Kind Regards,Reception Team

10/10 Excellent

Mackenzie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome spot
Stayed 1 night in Jan 2024
Response from Romeo on 21 Feb 2024
We really appreciate you taking the time out to share your experience with us, thank you for giving us a 5/5. Our hotel prides itself with the great service our team delivers, and to hear you have received this service is excellent. Great feedback like yours inspires our team to continue to deliver their great service. If there is anything we can help with regarding any future reservations with us, please do not hesitate to get in touch.We truly hope we will have a chance of welcoming you again soon.Kind regards,Reception Team

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff made for a great stay
Stayed 1 night in Feb 2024
Response from tamara on 18 Feb 2024
Dear Janine,Thank you for choosing to stay with us at Radisson Blu Edwardian Heathrow Hotel. We truly appreciate your feedback and are thrilled to hear that you had a great stay, largely due to the amazing service provided by our staff.At Radisson Blu Edwardian Heathrow Hotel, we strive to create memorable experiences for our guests, and our dedicated team works tirelessly to ensure that every aspect of your stay is enjoyable and comfortable. Your recognition of their efforts means a great deal to us and serves as motivation to continue delivering exceptional service to all our guests.We are grateful for your feedback and for taking the time to share your positive experience with us. Should your travels bring you back to our area, we would be honored to welcome you back for another wonderful stay.Warm regards,Reception Team

10/10 Excellent

Deepak

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy stay
Stayed 1 night in Feb 2024
Response from tamara on 18 Feb 2024
Dear Deepak,We hope this message finds you well and still basking in the fond memories of your recent stay at Radisson Blu.We wanted to extend our sincerest gratitude for rating your experience with us a perfect 5/5! Your feedback is incredibly valuable to us, and it's truly heartening to know that we were able to provide you with an exceptional stay.Delivering exceptional service and creating memorable experiences for our guests is at the core of what we do. Your perfect rating reaffirms that we're on the right track, and it motivates us to continue exceeding expectations.We're thrilled to have had the opportunity to host you, and we look forward to welcoming you back for another fantastic stay. Should you have any special requests or preferences for your next visit, please don't hesitate to let us know.Thank you once again for your outstanding rating and for choosing Radisson Blu.Warm regards,Reception Team

10/10 Excellent

lynda

Travelled with family
Liked: Amenities
Beautiful....great service
Stayed 1 night in Feb 2024
Response from tamara on 22 Feb 2024
Dear Guest,Absolutely! Great service can truly enhance the overall experience and make a stay memorable. It's wonderful to hear that the service at the hotel was exceptional. Whether it's attentive staff, prompt responses to requests, or personalized touches, excellent service can really elevate a guest's experience. It sounds like you had a delightful time. If there's anything else you'd like to share about your experience or if you have any questionsKind Regards,Reception Team

10/10 Excellent

Bjargey, Seltjarnarnes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big rooms and great breakfast
Stayed 1 night in Feb 2024
Response from tamara on 17 Feb 2024
Dear GuestI hope this message finds you well. I wanted to extend my heartfelt thanks for your recent feedback regarding your stay with us. Your kind words about our spacious rooms and delicious breakfast are truly appreciated.We're thrilled to hear that you enjoyed the size and comfort of our rooms. Providing a relaxing and comfortable environment for our guests is always our priority, and we're delighted that we could meet your expectations in this regard.Additionally, we're delighted that you found our breakfast offerings to be great. Our culinary team works hard to ensure that our guests start their day off right with a delicious and satisfying meal, and we're glad to hear that you enjoyed it.Your feedback serves as great encouragement for our team, and we're grateful for the opportunity to have been a part of your positive experience. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back again soon for another memorable stay!Warm regards,Reception Team

6/10 Okay

Mireille

Stayed 1 night in Feb 2024
Response from tamara on 21 Mar 2024
Dear Mireille,Thank you for sharing your feedback with us. We're sorry to hear that your experience fell short of expectations. Your input is valuable to us, and we'll use it to improve our services. If there's anything specific you'd like to address or any suggestions you have, please feel free to let us know. We hope to have the opportunity to better serve you in the future.Kind Regards,Reception Team

8/10 Good

J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very good and an ideal location for our visit
Stayed 1 night in Feb 2024
Response from Tamara on 16 Feb 2024
Dear Guest,Thank you for your wonderful feedback! We are thrilled to hear that you had a great experience during your stay at our hotel and that you found our location ideal for your visit.Providing an exceptional guest experience is our utmost priority, and we're delighted that you enjoyed your time with us. Your kind words about our hotel are truly appreciated and serve as motivation for our team to continue delivering outstanding service.We hope to have the pleasure of welcoming you back in the future for another memorable stay. If there's anything else we can assist you with, please feel free to reach out to us anytime.Warm regards,Reception Team

10/10 Excellent

Echelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff could not of been more helpful and friendly. Great location for flying out of Heathrow. Many transport options to go into central London for the day. Bus stop is literally outside the hotel. Beautiful hotel.
Stayed 2 nights in Feb 2024
Response from Tamara on 16 Feb 2024
Dear Echelle,Wow, thank you for your incredible feedback! We are overjoyed to hear about your fantastic experience at our hotel, especially regarding our front desk staff and convenient location.It's truly heartening to learn that our team went above and beyond to ensure your stay was enjoyable and that you found our staff helpful and friendly. Providing exceptional service is at the core of everything we do, and your praise reaffirms that we're on the right track.We're thrilled that our location near Heathrow Airport served you well and that you found it convenient for your travel needs. It's also wonderful to hear that you appreciated the ease of transportation to central London from our hotel.Thank you for describing our hotel as beautiful. We take great pride in creating a welcoming and aesthetically pleasing environment for our guests to enjoy.We genuinely appreciate your kind words and hope to have the pleasure of welcoming you back for another memorable stay. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know.Warm regards,Reception Team

10/10 Excellent

Dustin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived they had upgraded our room to a super suite for free. The staff was friendly, food was amazing and the hotel amenities were exactly what we needed to finish off our trip. Lovely spa and gym, comfy beds. 10/10 would stay here again.
Response from Tamara on 15 Feb 2024
Dear Guest,Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed your stay in our super suite and that our staff went above and beyond to make your visit special. It's fantastic to know that you found the food amazing and that our hotel amenities, including the spa and gym, were exactly what you needed to complete your trip. Providing exceptional service and amenities is our priority, and we're delighted that we could exceed your expectations. We're glad you found our beds comfy for a good night's rest. Your perfect rating means the world to us, and we can't wait to welcome you back for another fantastic stay. If there's anything specific you loved about your experience, please feel free to share it with us. Thank you again for choosing our hotel, and we look forward to hosting you again soon!Kind Regards,Reception Team

8/10 Good

Giulia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t spend much time at the hotel as it was just a pit stop before an early flight, but the staff we did speak to were pleasant. We were able to express check out in the morning with no issues. The room was small but fine for us. The restaurant looked nice but unfortunately we didn’t get a chance to try it
Stayed 1 night in Feb 2024
Response from Tamara on 15 Feb 2024
Dear Guest,Thank you for sharing your experience with us! We're glad to hear that our staff made a positive impression on you and that the express check-out process went smoothly. While we understand that your stay was brief, we're pleased that the room met your needs and that you found it comfortable. We're sorry to hear that you didn't get the chance to try our restaurant this time, but we hope you'll have the opportunity to do so during a future visit. Your feedback is valuable to us, and we appreciate you choosing our hotel for your pit stop. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Safe travels!Kind Regards,Reception Team

10/10 Excellent

Hanne

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast buffet is really good. Staff are friendly and courteous.
Stayed 1 night in Feb 2024
Response from the reception team on 10 Feb 2024
Dear Hanne,We are delighted to hear that you enjoyed our breakfast buffet. It's always a pleasure to know that our gastronomic efforts are appreciated by our esteemed patrons like you.It's equally gratifying to know that our staff members were able to impress you with their courtesy and friendliness. We strongly believe that the key to a memorable stay is not just about providing excellent amenities, but also about offering warm and personable service. Your positive comments will certainly elevate the spirits of our team.We hope your overall experience at our hotel was a pleasant one and we look forward to welcoming you back for another wonderful stay.Warm Regards,The Reception Team

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and staff was friendly! Will stay again
Response from the reception team on 10 Feb 2024
Dear Sarah,We are thrilled to hear that you had such a positive experience at our hotel and enjoyed your interactions with our friendly staff. Your kind words are deeply appreciated.On your next visit, we would love for you to take advantage of some of our other amenities. Our modern mirrored gym, equipped with cardio machines and a free weights area, is designed to keep you active and healthy during your stay. It is open throughout the operating hours for your convenience.Additionally, our spa is an oasis of relaxation, providing a variety of services to help you unwind. From the soothing environment of the sauna, steam room, and jacuzzi to the tranquility of the day beds, it's a perfect place to reset body and mind. You might also want to try an ESPA treatment for a touch of luxury.We look forward to welcoming you back for another delightful stay.Warm Regards,The Reception Team

10/10 Excellent

Martha

Stayed 1 night in Feb 2024
Response from tamara on 21 Mar 2024
Dear Martha,Thank you for your outstanding rating and kind words! We're delighted to hear that you had a flawless experience during your stay. Providing exceptional service and comfort is our top priority, and we're thrilled that we succeeded in meeting your expectations. We can't wait to welcome you back for another fantastic stay!Kind Regards,Reception Team

10/10 Excellent

Myrna, San Diego

Liked: Cleanliness, staff & service
Great location and set up for the hoppa.
Stayed 1 night in Feb 2024
Response from tamara on 7 Feb 2024
Dear Guest,TheHotel hotel team is delighted to know that you found our location and set up to your liking. We take pride in our strategic positioning adjacent to the UK’s largest airport and a short train ride from the heart of London, providing our guests with not only convenience for their travels but also easy access to an array of fascinating sites.In addition, we are pleased that you appreciated our hoppa set up. We aim to ensure a smooth travel experience for our guests, and this includes providing ample parking space. With our 550-space car park and six EV charging points, we hope to cater to the varied needs of our guests.Besides the convenience of travel, our location offers proximity to numerous attractions such as Hampton Court Palace, Legoland, Kew Gardens, and Windsor Castle. These iconic sites, coupled with the enchanting sights of central London, offer our guests an opportunity to immerse themselves in the rich history and culture that our location affords.We are truly grateful for your positive review and we look forward to welcoming you back on your next visit.Warm Regards,The Reception Team

10/10 Excellent

Louise Elizabeth

Stayed 1 night in Jan 2024
Response from tamara on 21 Mar 2024
Dear Guest,Thank you for your outstanding rating and kind words! We're delighted to hear that you had a flawless experience during your stay. Providing exceptional service and comfort is our top priority, and we're thrilled that we succeeded in meeting your expectations. We can't wait to welcome you back for another fantastic stay!Kind Regards,Reception Team

10/10 Excellent

Abduladim, Dubai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Jan 2024
Response from The Reception Team on 1 Feb 2024
Dear Abduladim,Your positive rating is truly appreciated. It is heartening to know that you had a pleasant stay at our hotel.We always aim to provide our guests with an experience that is comfortable, relaxing and memorable in every possible way. It is a joy to see that we managed to meet your expectations during your stay with us.We look forward to having the opportunity to host you again in the future, ensuring you another delightful experience. Please do not hesitate to reach out to us for any of your future travel plans.Warm regards.The Reception Team