- Disliked: Cleanliness, staff & service, property conditions & facilities
Claustrophobic tiny room and staff not so nice. Facilities old and not clean. Will not stay here again.
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In the city centre, Queens Park Hotel is in London's London City Centre neighbourhood, an area with good shopping. Kensington Palace and Royal Albert Hall are cultural highlights, and travellers looking to shop may want to visit Kensington High Street and Park Lane. Looking to enjoy an event or a game? See what's going on at Lord's Cricket Ground or Stamford Bridge Stadium. Our guests appreciate the hotel's convenience for public transport: Queensway Underground Station is 3 minutes by foot and Bayswater Underground Station is 6 minutes.Visit our London travel guide
When checking in, they could not find our booking. That was the start of the disappointment. After a wait (and me having to show our confirmed booking) they proceeded to blame expedia for the booking error in one sentence and then admitted they have a copy of the booking email in the next. Another 10 minute wait to finally get our keycard. The room was tiny. Smallest I have ever seen. The 'view' was through a window covered in bird poo of a plain wall. The room was disgustingly hot the first night with no way to adjust the thermostat. Thankfully the next few nights were better. The room was clean and tidy and housekeeping did a good job each day. The beds were not comfortable at all, and the double bed seemed to have a dip in the middle. At breakfast the next morning we were told we did not have breakfast included in our room, even though we certainly did. This was quickly sorted though and that mistake was not repeated for the rest of our trip. Unfortunately, breakfast was terrible. Only decent thing was the croissants and baked beans. The hotel is in a great area. It is close to food, hyde park, kensington gardens, tourist shops and transport. Could not fault the location at all and is the best thing about this place.