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Luckily I use my phone as an alarm as well as requesting a wake up call. I usualy request a wake up before my phone alarm. I did not see an option to do this myself with the phone system so I called front desk. They took the wake up call and it never happened.
My stay was very comfortable. The staff was courteous. During breakfast at the continental breakfast bar, the lady stocking it, was pleasant and made sure everything was in order and we had what we needed. There was a nice variety of food including waffles you could make, and eggs and meat choice. ...
Let me start off by saying the front desk staff was amazing. Very polite which was awesome. Our room was freezing. There was continuous cold air coming from the vents. The thermostat was flashing "filter"so I'm guessing the filter hadn't been changed. Other than that the room was pretty clean. We ...
We stay here every time we go to London - the staff is amazing, my son loves the pool and the restaurant is great - it’s perfect for us!
Parking needs to be improved - having to walk up and down a wet grassy bank with luggage was not acceptable - try putting steps or a gravel path in & put up proper signs where check in is.
The front desk staff looked gruppy. She gave us a room key for an occupied room. We had to go back to the front desk for another one. But she didn't even bother to say sorry. The sheet for one bed was so worn out, that we were not even sure if it was changed from the previous usage.
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