Deluxe Room (Heritage King) | Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Reviews of Holmes Hotel London

4 out of 5
Holmes Hotel London
83 Chiltern Street, London, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 334 out of 491 reviews" "
Rating 8 - Good. 120 out of 491 reviews" "
Rating 6 - Okay. 29 out of 491 reviews" "
Rating 4 - Poor. 5 out of 491 reviews" "
Rating 2 - Terrible. 3 out of 491 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cosy hotel so near shops and restaurants . A quick walk to Oxford Street so thats a great plus for shopping . Fantastic .
Stayed 2 nights in Mar 2024
Response from Alina on 28 Mar 2024
Dear Anne, thank you for your feedback. We are delighted you enjoyed your stay with us. We aim to offer the best service possible to our guests, and we are pleased that we exceeded your expectations. We look forward to your next stay. Kind Regards, Alina

10/10 Excellent

Erin, Washington, DC

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay here again and direct coworkers to as well. I travel to London for work with some frequency and this is a great location for my needs, especially due to being right near the baker St tube station. Love all of the fast casual, coffee and sit-down dining nearby. Area felt safe. In better weather I would have taken a run in the park nearby. Hotel was great for a solo business traveler. Clean, updated and modern rooms. Very good shower. Hotel Restaurant was fine and I appreciated that breakfast came out in minutes. 24 hour room service could be handy on future trips. Staff was very helpful and polite. Complementary water bottles,which is a small thing, but I’m always thankful for it while traveling after running around the city.
Stayed 3 nights in Mar 2024
Response from Kristine on 18 Mar 2024
Dear Erin,Thank you for nice feedback, we do appreciate it. We are glad you had a good experience in our hotel and enjoyed the location. We are looking forward to seeing you soon again. Best Wishes, Kristine

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in a great neighbourhood!
Stayed 2 nights in Mar 2024

8/10 Good

Jay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Baker Street Tube station, excellent restaurants. Ate once at the Holmes Kitchen which was okay.
Stayed 8 nights in Feb 2024

10/10 Excellent

Emanuela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Simon

Disliked: Staff & service
Poor customer service. Would never stay again.
Stayed 2 nights in Jan 2024
Response from Kristine on 12 Jan 2024
Thank you for sharing your feedback, Simon. I am disappointed to read your comments regarding our team, particularly as our friendly and attentive service often receives the most praise from our guests. I am sorry this was not your experience and will be sure to address this with the relevant team members. I hope that we will have another chance to welcome you, so that we can wow you with our true Park Plaza service in future. Kind regards, Kristine

8/10 Good

Caroline, Seattle

Travelled with group
Liked: Cleanliness, amenities
Good location. Very comfy beds, clean room. Great hotel One downside… Staff not super friendly and not sure they want to be there!
Stayed 1 night in Jan 2024
Response from Eli on 9 Jan 2024
Thank you for your message, Caroline,We are delighted to hear that you found our beds comfortable and the rooms clean. Nonetheless, we are sorry if there were aspects of our hotel staff, that fell below expectations that did not give you a good impression. We will share your feedback with our team to review and improve. We hope, despite this inconvenience we have another chance to welcome you and deliver a 10/10 experience in the future. Kind regards,

10/10 Excellent

Vahid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a very nice service. The location of the hotel is very nice. The staff are nice and friendly.
Stayed 6 nights in Dec 2023

8/10 Good

Paula

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Read review
The hotel is fabulous. Refurbished rooms lovely bed linen. Great location. My issue was you couldn’t turn the heat down in The room. I would book again however I would ask to be positioned away from the kitchen extractor as it was very noisy until late at night and started early in the morning.
Stayed 2 nights in Dec 2023

10/10 Excellent

Haifa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel in quiet street but not away from attractions and subways… sure l will stay in it again
Stayed 4 nights in Dec 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Erik

Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service
Stayed 3 nights in Dec 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel - would choose again.
Asked for rooms close together as a friends and family celebration, in advance . It was great this was accommodated and got the short break off to a great start. Overall the service was great. Hotel was spotlessly clean. Would have given 10/10 but two cooked breakfasts were served lukewarm on the Sunday.
Excellent cocktails
Hotel lobby furniture
Stayed 2 nights in Dec 2023
Response from Eli on 21 Dec 2023
Thank you for your review, Paul,We are so happy to see you enjoyed your stay with us and that you experienced very friendly service from our staff. Nonetheless, it is disappointing to hear you did not enjoy breakfast on this occasion, our team are working hard to address these comments and we hope we have another chance to welcome you and wow you with breakfast in future. Kind regards,

10/10 Excellent

Vanessa, HESSLE

Stayed 1 night in Nov 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

8/10 Good

Tristan

Liked: Cleanliness
Stayed 1 night in Nov 2023

6/10 Okay

Jacki

Liked: Cleanliness, amenities, property conditions & facilities
The
Stayed 3 nights in Nov 2023
Response from Kristine on 7 Nov 2023
Dear Jacki,Thank you for your rating. I hope we will have the opportunity to welcome you back and exceed your expectations in the near future with a stay that is memorable for all the right reasons.Kind Regards, Kristine

10/10 Excellent

George

Stayed 4 nights in Oct 2023

10/10 Excellent

saskia

Stayed 7 nights in Oct 2023

10/10 Excellent

Rachel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the layout of the rooms and the style of the hotel.
Stayed 1 night in Oct 2023
Response from Eli on 11 Oct 2023
Thank you for your comment, Rachel,We are delighted to see you enjoyed your stay with us and that the layout of the rooms and the style of the hotel were to your liking. We cannot wait to welcome you back! Kind regards,

10/10 Excellent

Janis, Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprisingly quiet room. Spacious and convenient location.
Stayed 3 nights in Sep 2023
Response from Irene on 26 Sept 2023
Dear Janis, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

10/10 Excellent

Richard

Stayed 1 night in Sep 2023

10/10 Excellent

Kathryn, Southampton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely. The room was a good size and staff were very helpful. Breakfast in the restaurant was quick and delicious.
Stayed 1 night in Sep 2023
Response from Solari on 25 Sept 2023
Dear Kathryn, thank you for choosing our hotel and taking the time to share your positive experience. We are excited that you enjoyed your time with us. Your satisfaction is our priority. We hope to see you again soon. Kind Regards, Solari

10/10 Excellent

Evelyne Mabouellet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and check out. Nice room. Nice common areas. The gym could be much better but I adapted. Great location, loads of shops and nice coffee places around.
Stayed 3 nights in Sep 2023
Response from Marylin on 24 Sept 2023
Thank you for sharing your experience, Evelyne Mabouellet. We aim to offer the best service possible to our guests, and we are pleased that we exceeded your expectations. We look forward to your next stay. Kind Regards, Marylin

8/10 Good

Jeremy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, Marlybone area is beautiful, nice clean rooms, hotel restaurant has good quality food but portions quite small. Gym area small but a lot of character.
Stayed 7 nights in Sep 2023
Response from Kristine on 15 Sept 2023
Dear Jeremy, Thank you for choosing our hotel.We are glad to read that you were satisfied with your experience in our hotel. We look forward to welcoming you back in the near future.Kind Regards,Kristine

6/10 Okay

Chris

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

8/10 Good

Jaswinder, Warren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and good property conditions and facilities.
Stayed 6 nights in Aug 2023
Response from Irene on 29 Aug 2023
Dear Jaswinder, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

2/10 Terrible

Omer

Stayed 4 nights in Aug 2023

10/10 Excellent

Sergey, Foster City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2023

6/10 Okay

Warren

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This is a great property. In a good area of London. The beds are very comfortable and it has a pleasant atmosphere. The down side is the staff. Talk about incompetent particularly the reception staff. There are a lot of staff employed at this hotel but they all seem to be wondering around doing nothing while ignoring guests. This was so evident when checking in (5 people at reception (3 guests waiting and all 3 guests ignored for over 5 minutes). Feedback to the hotel was ignored and not acknowledged when provided. It’s such a shame as the property itself has a good. Hopefully the hotel will get its act together because if it did then they would be in a winner
Stayed 2 nights in Aug 2023
Response from Alina on 21 Aug 2023
Dear Warren, Thank you for your review and for choosing our hotel. Whilst we are pleased to see you enjoyed the service and location, we are sorry to see that your stay didn't quite live up to a 10/10 experience - which is always our aim. We hope to see you again soon and wow you with our best services. Kind Regards, Alina

8/10 Good

Rima

Stayed 1 night in Aug 2023

10/10 Excellent

Amit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property close to Baker St tube station and Madame Tussaud’s. Very clean throughout and spacious rooms. We had a family room and were upgraded. A special mention must go to the manager, Ben. His attention to detail made the stay extra special and we are looking to book here again very soon.
Stayed 1 night in Aug 2023
Response from Marylin on 15 Aug 2023
Thank you for sharing your experience, Amit. We are thrilled that you have enjoyed our handy location and your upgraded room! We are pleased you found our team friendly and helpful. We look forward to welcome you back very soon. Best regards, Marylin

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, easy to walk to lots of great parks and spots of interest
Stayed 7 nights in Aug 2023
Response from Marylin on 15 Aug 2023
Dear Amy, thank you for your feedback. I am happy to hear that you loved the convenient location. Hope you had the chance to explore the city while staying with us. We look forward to w2elcome you back. Best regards, Marylin

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stairs were difficult to maneuver with my suitcase.
Stayed 2 nights in Aug 2023

8/10 Good

Alexander, Huntington Beach

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Holmes hotel is cool and fun, but not expected Expedia VIP. I have stayed 3 times and I would stay again. At times service is a bit slow.
Stayed 4 nights in Jul 2023
Response from Alina on 2 Aug 2023
Dear Alexander, thank you for your feedback! We are happy to see that you enjoyed your stay with us! We are going to address these comments and we hope we have another chance to welcome you and wow you with breakfast in future. Kind regards, Alina

8/10 Good

Kiran Raj

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

M

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holmes Hotel is a very nice hotel. Conveniently located close to Paddington Station. Friendly staff, comfortable bed.
Stayed 2 nights in Jul 2023
Response from Senami on 7 Aug 2023
Thank you, M for your feedback. We are very happy you had a pleasant stay with us. We look forward to welcoming you back. Kind regards, Senami

10/10 Excellent

Thibaud

Stayed 3 nights in Jul 2023

8/10 Good

Cora

Liked: Staff & service, amenities
Stayed 1 night in Jul 2023

10/10 Excellent

G

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel Baker Street
Brilliant and friendly hotel. Nice food and nice bar. For anyone in to Sherlock Holmes or staying around Baker St or for Madam Toussards this is a great hotel.
Stayed 2 nights in Jul 2023
Response from Eli on 26 Jul 2023
Thank you for your nice message, G,We are so happy to see you enjoyed your stay with us.Looking forward to you coming again!Kind regards,

10/10 Excellent

Mustafa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mohammed Manager and Kosta, service manager were amazing. Lovely hotel in a great location.
Stayed 7 nights in Jul 2023

8/10 Good

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay at the Holmes Hotel London. The beds were exceptionally comfortable. Everything was very clean. We enjoyed our stay.
Stayed 1 night in Jul 2023

10/10 Excellent

Joanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service
Superb staff and perfect location to get around the city easily
Stayed 2 nights in Jun 2023

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an incredible experience. It was a lovely, clean hotel with fantastic customer service.
Stayed 2 nights in Jun 2023

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was quirky. Reception staff very friendly. Comfy room.
Stayed 2 nights in Jun 2023
Response from Irene on 5 Jun 2023
Dear Andrea, thank you for your review. We are delighted to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene