- Liked: Cleanliness, property conditions & facilities, room comfort
- Disliked: Staff & service
Overall was good, but the staff it’s horrible. I wanted a room with a view to Westminster to commemorate a special day with my girlfriend and the receptionist very unpleasant brunette not even ask anything, just robotic talk of just needs to be said. We needed water so I call the room service as they say would bring it straight away, but nothing. So in the morning I called again, and after one hour of wait my girlfriend had to go to the reception to order the water. The gym is good for a short stay but with no music what makes the place quite daunting. Just ridiculous staff I have to say. Next time I will choose I better hotel for a special occasion.