Ratings based on 2,091 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
81% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1out of 5
by A verified traveller from Essex

Wouldn't stay again

Posted 23-May-2016
Pros: Not a lot
Cons: The allocation of rooms. Separate flight crew from travellers etc as flight crew have to often leave in the middle of the night.
Location: There for a weekend conference
Stayed here for a conference, food ok, not worth the cost. Room very tired and basic. Only got 4 hours sleep as from about 4 am constant doors slamming from the flight attendants. (Large number of flight attendants, pilots etc stay here). I would suggest that as it's such a large hotel that they put flight staff and other guests separate. We were at the furthest point (approx 10 min walk) the whole wing of hotel was taken over by flight staff, which is fair enough but when booking make sure you stipulate you don't want this. I did not know in advance and when I mentioned it at reception they said it was the only room available! Would NOT come back especially as I stayed previous in the Novotel over the road, for same price and it's much much nicer.
5out of 5
by A verified traveller from canada

Good location for travellers

Posted 22-May-2016
We stayed on a layover from the airport. Great location, lots of opportunities for transportation. Food was fine, beds were comfy, towels were big and fluffy. What more could one need?
5out of 5
by A verified traveller from london

Excellent airport hotel

Posted 14-May-2016
Location: 15 minute car ride to T5. Shuttle available at £4.50 and taxi somewhere over the £10 mark
Nice room, very quiet, lovely helpful staff. Very minor negatives: dinner in the restaurant was patchy- great staff, excellent sea bass and average prawn and chorizo starter and steak main. Nice pool, but slightly grotty changing room. But that's not why you're staying here, right?! This is still miles ahead of most airport hotels in the same price bracket- would recommend and would definitely stay again.
4out of 5
by A verified traveller

Close to Airport.

Posted 11-May-2016
Pros: The location near the airport.
We were there overnight after returning from overseas to overcome jet lag before driving home. We liked that it was close to the airport and that you could just dial two numbers at the bus pick-up to get them. They kindly got us a hired ride to Issaqua. We had breakfast at the restaurant in the hotel and found it convenient. As we wanted to leave early, we would have liked the restaurant to have opened at 6:30 A.M. instead of 7:00, but that is a small matter.
4out of 5
by A verified traveller from Minnesota, USA

Close to Heathrow. Barely average food

Posted 05-May-2016
Hotel was conveniently placed bear LHR. Although Expedia paid for the room they attempted to charge me along with other unknown charges. It was promptly fixed however they quoted me the incorrect USD conversion touted in my favor only to find out it was 10% the other way. When asked to pay in pounds instead they shrugged their shoulders and said they didn't know how. Breakfast buffet and dinner fish and chips were subpar at best.
4out of 5
by A verified traveller from Millstone Township, NJ

Great value for the price. Nice staff

Posted 23-Apr-2016
Pros: Lobby. WiFi
Cons: For business rooms, have business (i.e. more comfortable) chairs. Put a laptop table to allow better working conditions for business travelers
Location: Airport (LHR)
Great value for the price. The staff are very good. I liked the location (for business). Easy to work from, breakfast was good..WiFi was ok - not great but workable. There is a bar in the lobby...overall better than I thought it would be.
5out of 5
by A verified traveller from North Carolina

Nice hotel, close to the airport

Posted 23-Apr-2016
convenient access to Central London. (40 mins by tube) Room and bathroom was very spacious and had everything we needed. I left my purse downstairs in the lounge and got a call shortly after in my room and it was promptly returned to me. I was very impressed and relieved.
3out of 5
by A verified traveller

Quiet hotel close to Heathrow

Posted 23-Apr-2016
Pros: Quiet, clean & close to airport.
Cons: Arrivals service.
Location: N/a
But minimal staffing, no concierge or baggage assistance when we arrived with lots of gear and a toddler.
3out of 5
by A verified traveller

Posted 21-Apr-2016
Cons: the mattresses on the single beds were terrible- the dispensers in the shower hard to use
Check in pleasant- Machine for bus ticket would not take bills
4out of 5
by A verified traveller


Posted 14-Apr-2016
Pros: 立地。駅からも近く、周りの雰囲気もよい。
Cons: 清掃が今ひとつ。
Location: 駅近。徒歩圏内に見所あり。
まず立地ですが、V&A・自然史博物館に至近、ハロッズも大通りを街並みを楽しみながら歩いていると着く距離です。空港からのアクセスもよく、駅前にはスーパー、ファストフード店、パブなどもあるので困りません。 ホテル自体は、ロンドン基準で考えると納得のサービスでした。宿泊したシングルルームは狭く、バスルームもバスタブや湯量が十分なシャワーはありましたが、清掃は今ひとつな感じでした。ベッドもセミダブルの広さだったものの、壁にぴったりくっついており、窓のカーテンがベッドに乗っていました。 なお、冷蔵庫、無料のミネラルウォーター、ティーセット、アイロン、ドライヤーが備わっており、寝るだけの滞在には十分でした。 朝食をいただきましたが、メニューは毎日変わらないものの、フレッシュジュース、数種類のパン、ベイクドビーンズはおいしかったです。