Ratings based on 3,068 Verified Reviews

3.8 out of 5
79% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
2 out of 5
Recommended
for Everyone
by A verified traveller

Check In

Posted 19-Apr-2018
Check in took forever, a queue of 20, 3 desks open and 2 more staff stood behind their check in desks and not calling people over. Really poor service.
2 out of 5
Recommended
for Everyone
by A verified traveller

Terrible stay this time around.

Posted 19-Apr-2018
I booked for a king sized bed room a week earlier, I got 2 single(tiny) bed room instead. I requested for a upper floor room, instead I got a ground floor by exit steps!!!!
4 out of 5
Recommended
for Everyone
by A verified traveller from aberdeen

Overnight LHR

Posted 17-Apr-2018
Hotel is fine for overnight stay at Heathrow. Very handy for the terminals. Room was clean and plenty of space but a wee bit tired. Shower was crap but functional.
2 out of 5
by A verified traveller

Good hotel, bad room facilities

Posted 15-Apr-2018
Pros: Location, cleanliness, friendly staff
Cons: Soap and shower cap in room
Location: Near Heathrow airport and tube links
Hotel is fine, exactly as expected. However, the rooms, while clean, lack even the most basic of facilities. There is a dispenser in the bathroom that serves for soap / handwash / shower gel / shampoo / conditioner. No bars of soap or even a shower cap. I can understand that hotels wish to keep their costs down, but these basic facilities do not cost much at all. Overall, I am disappointed to pay for a 4-star room with 2-star facilities.
Comment from Hotel Management
18-Apr-2018 by Customer Care, Hotel Management
Thank you for taking the time to write your review. We are glad you liked the hotel facilities and apologize you were disappointed with the amenities provided in your bathroom. We value your feedback and have shared your comments with hotel management to review.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Apr-2018
Convenient for Heathrow with full range of services.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Apr-2018
Chose this hotel as I needed a place that was closer to the airport for a very early departure and had 24 hour transportation to airport. Check in was easy, although they do try to sell you more while standing there. When I inquired about walking route to terminal 5, they offered me a free bus option and how to get there. Room was nice, clean, comfortable and quiet. If I had more time, would have used gym facilities which looked to be pretty nice. Did pay the 10 at check in for the breakfast buffet, lots of options, great tasting. Express checkout. If this hotel was closer to the London city-center for the same price, would definitely stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Apr-2018
Please tell over night hotel shame the gym didn’t open until 0600
3 out of 5
Recommended
for Everyone
by A verified traveller from Wales

Great for the airport

Posted 12-Apr-2018
Quite disappointed in the room we were given, the room overall was very shabby, the toilet flush handle was not fitted properly and was awkward to press, I was scared it was going to come off. We Stayed before our holiday in a room just across the corridor from this one and I could not fault it but I was quite disappointed in this one
1 out of 5
by A verified traveller

Posted 12-Apr-2018
Waited 45 minutes for the shuttle and no one advised we had to pay 5 pounds per person, and I talked to two different receptionists. The machine to buy tickets for the shuttle wasn’t working and we ended up paying 15 pounds to get back to the airport. Also I had to pay the room twice as their system did not show my room already paid by Expedia and so far they have not reimbursed me.
Comment from Hotel Management
16-Apr-2018 by Customer Care, Hotel Management
Thank you for taking the time to share your experience. We regret to hear about the situation with the airport shuttle and your reservation. We appreciate your comments and will use your feedback to improve our guest experience.
5 out of 5
Recommended
for Everyone
by A verified traveller from Cardiff

Nice hotel close to airport

Posted 09-Apr-2018
Close to Heathrow, easy to get to from airport by bus, don’t get taxi cost £12. Nice pub three magpies opposite hotel nice food and reasonable price