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Reviews of Olympic House Hotel

3 out of 5
Olympic House Hotel
138-140 Sussex Gardens, London, England

Reviews

7.8

Good

Rating 10 - Excellent. 228 out of 1000 reviews" "
Rating 8 - Good. 473 out of 1000 reviews" "
Rating 6 - Okay. 214 out of 1000 reviews" "
Rating 4 - Poor. 58 out of 1000 reviews" "
Rating 2 - Terrible. 27 out of 1000 reviews" "

8.6/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a row of terraced hotels very close to Paddington Station just north of Hyde Park - great location and very convenient to use the Tube. My room was very small, but worked well for the purpose of my trip to London. Room and bathroom were clean, just very small, which I made work. Would stay here again.
Stayed 4 nights in Mar 2024

8/10 Good

Amy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a pleasant stay at Olympic House Hotel. The room was clean and suited my needs. It is located very near Paddington Underground Station which was very convenient for getting around London. I appreciated that breakfast was included. The breakfast serving staff was especially friendly and kind.
Stayed 4 nights in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from andrea on 22 Mar 2024
Thank you

8/10 Good

Robin, Runcorn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Andrea on 22 Mar 2024
Thank you

8/10 Good

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I didn’t like about this property is the lack of tea facilities in the bedrooms. I realise that other hotel around the area are doing the same thing… make a cuppa tea down in the foray… but I miss being able to make a cuppa when I first wake up and be able to climb back into bed with it. The same at night have a cuppa and a biscuit for one’s supper and not have to hike down stair for it.
Stayed 2 nights in Jan 2024
Response from Andrea on 22 Mar 2024
Thanks for staying with uswe appreciate your feed back

10/10 Excellent

HL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
As a solo business traveller this was a perfect stay for me - room was clean and cosy. Perfect for Paddington and transport into Central London. Stayed for two nights and would go again.
Stayed 2 nights in Jan 2024
Response from andrea on 22 Mar 2024
Thanks for staying with uswe appreciate your feed back

10/10 Excellent

Faisal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and Clean, it was a pleasant stay
Stayed 3 nights in Jan 2024
Response from Front Desk on 22 Jan 2024
Thank you so much for your kind words. We are delighted to hear that you had a pleasant stay. We look forward to welcoming you back in the future.

2/10 Terrible

fares

Stayed 1 night in Dec 2023

10/10 Excellent

Chu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Andrea on 22 Dec 2023
Thanks for staying with us.We appreciate your feed back

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Andrea on 14 Dec 2023
Thanks for staying with us. We appreciate your feed back

8/10 Good

Nina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay but breakfast needa improvement
Hotel location was lovely, in a very nice area of paddington just abstone throw away from Kensington Gardens. Service on arrival was great, very friendly staff. Room was very clean and comfortable. The tele was really small and so far away you couldnt even see it, but we only had it on for 20 minutes to unwind in our room at the end of the day so didnt matter too much. As we were on the lower level, our window was a view of the corridor to the breakfast room so it wasnt very private at all. The breakfast was the only real let down of our stay, very limited options - 2 x cereals, toast, 1 ham and 1 cheese and some pain au chocolats. The orange juice was really watered down, and there was no fresh fruit. The room breakfast was held on was also really small and over crowded for the amount of guests. I would stay here again but the breakfaat really needs inprovement.
Stayed 1 night in Dec 2023
Response from Andrea on 14 Dec 2023
Thanks for staying with us.We appreciate your feed backMany thanks

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay, room was small but no issues!
Stayed 5 nights in Sep 2023
Response from Andrea on 7 Dec 2023
Thanks for staying with us we appreciate your feed back

8/10 Good

Robin, Runcorn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Andrea on 7 Dec 2023
Thanks for staying with us. We appreciate your feed back

10/10 Excellent

Sandra Milena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Andrea on 7 Nov 2023
Thanks for staying with usWe appreciate your feed back

10/10 Excellent

Amer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and location.
Stayed 5 nights in Oct 2023
Response from Andrea on 7 Dec 2023
Thanks for staying with us. We appreciate your feed back

2/10 Terrible

Aaron

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible staff argued for 10 minutes about giving me 1 extra towel. Beds and pillows are hard as a rock. Room was the tiniest I've ever stayed in. Walls were so thin I could hear my neighbor every time they used the toilet! Breakfast was nothing more than toast, boiled eggs, and cereal.
Stayed 2 nights in Oct 2023

10/10 Excellent

geraldine

Stayed 2 nights in Oct 2023
Response from Andrea on 27 Oct 2023
Thanks for staying with us . We appreciate your feedback

4/10 Poor

Helena

Disliked: Staff & service
I didn't like the reception service.
Stayed 3 nights in Oct 2023

6/10 Okay

Mason

Liked: Cleanliness
The room was very small. Had my wife been with me, she would have been displeased with that.
Stayed 3 nights in Oct 2023

8/10 Good

Chao-Min

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is clean and comfortable! Front desk staff are helpful. The only complain I have is the breakfast. Not enough tables or chairs. The food, not many choices.
Stayed 1 night in Oct 2023
Response from Andrea on 27 Oct 2023
Thanks for staying with us . We appreciate your feed back

8/10 Good

Richard

Stayed 2 nights in Sep 2023
Response from Andrea on 7 Nov 2023
Thank you

8/10 Good

Louise

Liked: Staff & service
Fine for a short stay
I stayed for just one night on my own and it was totally fine. The room was very small but this didn’t bother me. The bathroom was very clean. Basic but ok. Good location as Paddington station just a 5 minute walk away. Staff on reception and in the breakfast room were friendly.
Stayed 1 night in Oct 2023
Response from Andrea on 4 Oct 2023
Thanks for staying with us. We appreciate your feed back

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Andrea on 4 Oct 2023
Thanks for staying with us. We appreciate your feed back

8/10 Good

Ben

Travelled with partner
Liked: Staff & service
The staff, breakfasts, and location are very good. The room is small, as expected for London, but was very satisfactory for our 3 night stay. I would consider staying there again.
Stayed 3 nights in Sep 2023
Response from Andrea on 4 Oct 2023
Thanks for staying with us. We appreciate your feed back

6/10 Okay

Marcy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Basement room, not ideal
Stayed 1 night in Sep 2023

6/10 Okay

Michael

Stayed 2 nights in Sep 2023
Response from Andrea on 22 Sept 2023
Thank you for staying with us

2/10 Terrible

Sean

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Susan

Stayed 1 night in Aug 2023

8/10 Good

Stephen

Good value for the price but no tea/coffee facility
Stayed 3 nights in Aug 2023
Response from Andrea on 22 Sept 2023
Thank you for staying with us. We appreciate your feedback.We do have complementary tea/coffee in the reception area

10/10 Excellent

Steven

Stayed 2 nights in Aug 2023
Response from Andrea on 22 Sept 2023
Thank you for staying with us. We appreciate your feed back

10/10 Excellent

K

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was a 5 minute walk to Paddington Station. Simple breakfast in the morning that filled us up, and a nice eating area. Room was all that we needed to have a wonderful trip.
Stayed 2 nights in Jun 2023
Response from Andrea on 22 Sept 2023
Thank you for staying with us. We appreciate your feed back

4/10 Poor

Patrick Guyer

Liked: Cleanliness
Disliked: Staff & service
Perfectly fine if you just need a place to sleep. No AC in my room; breakfast was absolutely not worth it either.
Stayed 5 nights in Jul 2023

8/10 Good

TOMER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money, nice breakfast. Basic but convenient facilities. beds a bit short than common.
Stayed 1 night in Jul 2023

8/10 Good

Ernest

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Excellent location, just a block to Paddington and thus 20 mins to LHR. However, our stay was marred by the housekeeping staff assembling daily at 7am outside our room in the windowed basement…shouted instructions, laughter, banging of bins, sloshing of buckets.
Stayed 4 nights in Jul 2023

8/10 Good

Kimberley

Stayed 2 nights in Jul 2023

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Sarah

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Chris

Stayed 1 night in Jul 2023

4/10 Poor

BRUNO

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Was good setvice basic breakfast but was really tasty
Stayed 2 nights in Jun 2023

6/10 Okay

Lucia

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
They don’t tell you in the amenities that you have to pay 10 lbs per night for the air conditioning. There isn’t even a fan provided.
Stayed 2 nights in Jun 2023
Response from Andrea on 28 Aug 2023
please note that we do provide fans provided they ask for it

10/10 Excellent

Abbey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and small! Perfect if you don’t plan to stay inside all day. Good free breakfast too
Stayed 2 nights in Jun 2023

2/10 Terrible

Sean

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The positives: close to Paddington station, close to Hyde Park, many dining options within walking distance. The negatives: They have air-conditioning, but charge an extra 10 pounds per day and only accept cash (not credit card). The staff was very difficult to deal with, especially wanting to pay cash every day for the air-conditioning and this in June where every day was above 80F and the rooms became like a sauna. The rooms are also quite small, not much space for more than 2 people. If the fire alarm goes off, then the boiler shuts off and someone must come to turn it back on. So if this occurs, don't expect hot water for awhile.
Stayed 6 nights in Jun 2023

4/10 Poor

Irene

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 4 nights in Jun 2023

6/10 Okay

martin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Try harder, be better
Double bed seemed small. I’m 5’9” and my feet hung off the end of the bed a good 4-5” . Breakfast consists of bare minimum items (coffee, toast, hard boiled eggs, mass produced danishes). AC didn’t work. Bathroom door couldn’t be opened the whole way because it hit the bed. Room was tiny. The room was clean, the hotel was clean, the area was quiet. We basically just sleep there and are out doing activities all day and late into the night. It’s just a bit frustrating because everything could have been great but it feels like they are doing the very bare minimum. Trying to squeeze every bit of profit out of each stay. I get it but I will not be back. Staff was nice, including the breakfast room folks.
Stayed 3 nights in May 2023

8/10 Good

Alejandro Garcia

Liked: Cleanliness
Great location, super small room for 4

4/10 Poor

John

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Advertised had air conditioning but was told by staff that not available. Staff were very off hand and unprofessional. Area at front of hotel had a lot of rubbish.
Stayed 1 night in May 2023

6/10 Okay

Carol

Disliked: Property conditions & facilities, room comfort
Our Stay
The location was excellent. The bed was very small and uncomfortable. Breakfast was average. Considering London prices we got what we paid for. Staff were pleasant!
Stayed 1 night in May 2023

2/10 Terrible

Lory

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
Top quilts were filthy. No AC, one window that opened 3 inches with no screen. 10 x 8 cell of a room. Wifi was absolutely horrible. Overpriced. Do not recommend. Would not give them my money again.
Stayed 2 nights in May 2023

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
In an area with a lot of hotels and very close to both the Tube station and the train station. Staff were very nice and the breakfast was better than I expected
Stayed 3 nights in May 2023
Response from Andrea on 19 May 2023
Thank you