Exterior

Reviews of Nayland Hotel

3 out of 5
Nayland Hotel
132-134 Sussex Gardens, London, England

Reviews

7.2

Good

Rating 10 - Excellent. 75 out of 429 reviews" "
Rating 8 - Good. 184 out of 429 reviews" "
Rating 6 - Okay. 101 out of 429 reviews" "
Rating 4 - Poor. 43 out of 429 reviews" "
Rating 2 - Terrible. 26 out of 429 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

MERIN

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Mar 2024
Response from THE NAYLAND HOTEL TEAM on 27 Mar 2024
Dear Merin, thank you for staying with us at the Nayland Hotel, for taking the time to write your reviews and for your rating. We are delighted to read that you enjoyed your stay and you liked the cleanliness, staff & service, property conditions and facilities. We look forward to welcoming you back soon. Best regards, The Nayland Hotel Team

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was relatively quiet for London. The bed was comfortable and while the room was small, it had everything that I needed. I hound the staff friendly and helpful. Incredibly close to Paddington Station but I couldn't hear the trains. It's an easy walking distance from the station. There is parking but only two spaces, so I was very lucky to get one. It is outside the Congestion Zone but inside the ULEZ area. However, nearly all cars are ULEZ compliant, even my ancient 55-plate Micra is. If I stay there again, and I might well, I will seriously consider taking the train.
Stayed 2 nights in Jan 2024
Response from THE NAYLAND HOTEL TEAM on 15 Jan 2024
Dear Charles, thank you for staying with us at the Nayland Hotel, for taking the time to leave your feedback and for your rating. We look forward to seeing you again in the near future.Best regards, The Nayland Hotel Team

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was outstanding. The rooms are just a bit outdated.
Response from THE NAYLAND HOTEL TEAM on 14 Mar 2024
Dear Margaret, thank you for staying with us at the Nayland Hotel and for taking the time to write your reviews. Look forward to welcoming you back soon.Best regards, The Nayland Hotel Team

6/10 Okay

Juwari

Stayed 1 night in Dec 2023
Response from THE NAYLAND HOTEL TEAM on 30 Dec 2023
Dear Juwari, thank you for staying with us at the Nayland Hotel. We look forward to seeing you again in the near future. Best regards, The Nayland Hotel Team

8/10 Good

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stay near Hyde Park
Didn’t expect much as so cheap and it is basic but did the trick. Would stay here again.
Stayed 1 night in Dec 2023
Response from THE NAYLAND HOTEL TEAM on 30 Dec 2023
Dear Ali, thank you for staying with us at the Nayland Hotel and for taking the time to write a review. We are delighted to read that you enjoyed your stay and we look forward to welcoming you back soon. Best regards, The Nayland Hotel Team

8/10 Good

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Less than a 10 min walk to Paddington Station, and 15-20 mins to Hyde park. Had everything we needed, the room was quite small, the bathroom even smaller, but again fine for what we needed. (Bring your own toiletries though). Overall, we had a good overnight stay.
Stayed 1 night in Dec 2023
Response from THE NAYLAND HOTEL TEAM on 30 Dec 2023
Dear Helen, thank you for staying with us at the Nayland Hotel and for taking the time to leave your feedback. We always take seriously all comments and reviews from our guests and we look for ways to do better for them and ensure that they enjoy their stay. Best regards, The Nayland Hotel Team

10/10 Excellent

Hamza

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from THE NAYLAND HOTEL TEAM on 19 Dec 2023
Dear Hamza, thank you for staying with us at the Nayland Hotel and for your rating. We look forward to welcoming you back soon.Best regards, The Nayland Hotel Team

10/10 Excellent

Janete, Santa Clara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a pleasant stay at this hotel.
Stayed 2 nights in Nov 2023
Response from THE NAYLAND HOTEL TEAM on 7 Dec 2023
Dear Janete, thank you for staying with us at the Nayland Hotel, for taking the time to write a review and for your rating. We look forward to seeing you again soon. Best regards, The Nayland Hotel Team

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
For price, the hotel experience was very good. Clean room, helpful staff, great location for Paddington Station.
Response from THE NAYLAND HOTEL TEAM on 7 Dec 2023
Dear Simon, thank you for staying with us at the Nayland Hotel, for taking the time to write your reviews and for your rating. We look forward to seeing you again in the near future. Best regards, The Nayland Hotel Team

8/10 Good

John

Stayed 2 nights in Nov 2023
Response from THE NAYLAND HOTEL TEAM on 7 Dec 2023
Dear John, thank you for staying with us at The Nayland Hotel and for taking the time to write a review. Hope to welcome you back soon. Best regards, The Nayland Hotel Team

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing person at reception desk.
Stayed 1 night in Nov 2023
Response from THE NAYLAND HOTEL TEAM on 11 Nov 2023
Dear Karen, thank you for staying with us at the Nayland Hotel for taking the time to write your review and for your rating. We look forward to welcoming you back again soon. Best regards, the Nayland Hotel Team

10/10 Excellent

Annah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from THE NAYLAND HOTEL TEAM on 21 Oct 2023
Dear Annah, thank you for staying with us at the Nayland Hotel, for taking the time to write your review and for your rating. We look forward to welcoming you back again soon. Best regards, the Nayland Hotel Team

10/10 Excellent

Andrea

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Nice comfortable double room very close to Paddington Station. I will probably stay here again in future.
Stayed 1 night in Oct 2023
Response from THE NAYLAND HOTEL TEAM on 18 Oct 2023
Dear Andrea, thank you for staying with us at the Nayland Hotel for your feedback and rating. We are delighted you enjoyed your stay and we look forward to seeing you again in the near future.Best regards, the Nayland Hotel Team

4/10 Poor

Lee

Stayed 1 night in Oct 2023

10/10 Excellent

Stuart Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from THE NAYLAND HOTEL TEAM on 10 Oct 2023
Dear Stuart Joseph, thank you for staying with us at the Nayland Hotel, for your kind review and rating. We look forward to welcoming you back soon.

6/10 Okay

Lars-Göran

Stayed 4 nights in Sep 2023
Response from THE NAYLAND HOTEL TEAM on 23 Sept 2023
Dear Lars- Göran, thank you for staying at the Nayland Hotel. Hope to welcome you back soon. Best regards, the Nayland Hotel Team

6/10 Okay

Mayada

Liked: Staff & service
Stayed 4 nights in Sep 2023
Response from THE NAYLAND HOTEL TEAM on 20 Sept 2023
Dear Mayada, thank you for staying with us at the Nayland Hotel and for taking the time to leave feedback. Hope to welcome you back soon.Best regards, the Nayland Hotel Team

8/10 Good

Yousuf

Travelled with family
Liked: Cleanliness, property conditions & facilities
Okay
Overall good. Good location to near tube station etc. No kettle in the room! Disappointing! Also not water bottles in room again disappointing; other than these all okay.
Stayed 2 nights in Sep 2023
Response from THE NAYLAND HOTEL TEAM on 11 Sept 2023
Dear Yousuf, thank you for staying with us at the Nayland Hotel and for your feedback. We always take seriously all comments and reviews from our guests and we look for ways to do better for them and ensure that they enjoy their stay.Best regards, The Nayland Hotel Team

8/10 Good

Athanasios

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the better establishments on Sussex Gardens. Room 407 was small but cozy for one person. I really enjoyed it. Safe in the room big plus for ease of mind. I would definitely stay here again. Recommendation of reception to nearby Victoria, Paddington pub turned out to be a highlight. Best fish and chips I ever had.
Stayed 1 night in Aug 2023
Response from THE NAYLAND HOTEL TEAM on 5 Sept 2023
Dear Athanasios, thank you for staying with us at the Nayland Hotel, for your kind reviews and rating. We look forward to welcoming you back soon.Best regards, The Nayland Hotel Team

10/10 Excellent

sally

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel suited our needs, it was nothing fancy but good value for money, clean and comfortable and just a short walk from Paddington station
Stayed 1 night in Aug 2023
Response from THE NAYLAND HOTEL TEAM on 8 Aug 2023
Dear Sally, thank you for staying with us at the Nayland Hotel. We are delighted to read you enjoyed your stay and we look forward to welcoming you back soon.Best regards, The Nayland Hotel Team

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and neat.
Stayed 1 night in Aug 2023
Response from THE NAYLAND HOTEL TEAM on 3 Aug 2023
Dear Peter, thank you for staying with us at the Nayland Hotel and for your feedback. We will be more than happy to see you again in the near future in our hotel and we ensure you that you will have a lovely time. Best regards, The Nayland Hotel Team

8/10 Good

Andy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Although the Nayland was small and compact the contact with staff was very rewarding. The cleanliness was also really good. I would return on my next visit to London! Take care, be kind, have courage.
Stayed 2 nights in Jul 2023
Response from THE NAYLAND HOTEL TEAM on 21 Jul 2023
Dear Andy, thank you for your feedback following your recent visit, for your kind review and rating. We look forward to seeing you again in the near future. Best regards, The Nayland Hotel Team

8/10 Good

Kevin

Stayed 2 nights in Jul 2023
Response from THE NAYLAND HOTEL TEAM on 21 Jul 2023
Dear Kevin, thank you for your review and rating. We look forward to seeing you again in the near future. Best regards, The Nayland Hotel Team

8/10 Good

Robert

Stayed 2 nights in Jul 2023
Response from THE NAYLAND HOTEL TEAM on 17 Jul 2023
Dear Robert, thank you for staying with us at The Nayland Hotel and for taking the time to write a review. We look forward to welcoming you back soon. Best regards, The Nayland Hotel Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023
Response from THE NAYLAND HOTEL TEAM on 12 Jul 2023
Dear guest, thank you for staying with us at The Nayland Hotel and for taking the time to write a review. We look forward to seeing you again in the near future.Best regards, The Nayland Hotel Team

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BillyJoel/Bruce Springsteen concert weekend.
We booked a two night stay as we were attending Hyde Park concerts. The hotel is very close to Paddington station. We arrived slightly early because we wanted to get Hyde Park for around 1.30ish. Raj checked to if our room was ready( which it was😊) We checked put our bags in and off we went. The hotel is probably around 15/20 mins away from Hyde Park venue. Our room was a double and whilst it was on the small was very clean and presentable. Overall we were very satisfied with our stay and would not hesitate to book again.
Stayed 2 nights in Jul 2023
Response from THE NAYLAND HOTEL TEAM on 12 Jul 2023
Dear Dennis, thank you for staying with us at The Nayland Hotel, for your feedback and rating. We look forward to welcoming you back soon. Best regards, The Nayland Hotel Team

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good overall.
Stayed 3 nights in Jul 2023
Response from THE NAYLAND HOTEL TEAM on 12 Jul 2023
Dear Robert, thank you for staying with us at The Nayland Hotel, for your kind review and rating. We look forward to welcoming you back soon. Best regards, The Nayland Hotel Team

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very comfortable stay. Very friendly and helpful staff with 24 hour front desk. Nothing was too much. Continental breakfast was lovely and again staff looked after us. We will definitely look to book a stay there again
Stayed 3 nights in Jul 2023
Response from THE NAYLAND HOTEL TEAM on 12 Jul 2023
Dear Ian, thank you for your feedback following your recent visit, for your kind review and rating. We look forward to welcoming you back soon. Best regards, The Nayland Hotel Team

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stY
Very comfortable stay. Easy access to station and underground. Plenty of restarants and shops. Very friendly staff. Would stay again.
Stayed 2 nights in Jul 2023
Response from THE NAYLAND HOTEL TEAM on 12 Jul 2023
Dear Sandra, thank you for your feedback following your recent visit and for taking the time to write a review. We look forward to welcoming you back soon. Best regards, The Nayland Hotel Team

10/10 Excellent

TM

Stayed 2 nights in Jul 2023
Response from THE NAYLAND HOTEL TEAM on 12 Jul 2023
Dear TM, thank you for your review and rating. We look forward to seeing you again in the near future.Best regards, The Nayland Hotel Team

8/10 Good

Chris

Stayed 2 nights in Jul 2023
Response from THE NAYLAND HOTEL TEAM on 12 Jul 2023
Dear Chris, thank you for staying with us at the Nayland Hotel and for taking the time to write a review. We look forward to welcoming you back soon. Best regards, The Nayland Hotel Team

8/10 Good

Vinicius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay a few nights
Very good location, nice street near PADDINGTON station, which connects easily to anywhere including Heathrow airport. Nice room, comfy bed, toilet a bit small but I guess it is what it is for the price. Staff very friendly at all times. Nothing to complain about the place.
Stayed 2 nights in Jul 2023
Response from THE NAYLAND HOTEL TEAM on 12 Jul 2023
Dear Vinicius, thank you for staying with us at The Nayland Hotel and for taking the time to leave feedback. We appreciate your positive comments and we look forward to seeing you again in the near future.Best regards, The Nayland Hotel Team

10/10 Excellent

Carolyn

Travelled with group
Liked: Cleanliness, staff & service
10 minute walk from paddington station, restaurants nearby, hospital and pharmacy within 5 minutes, and M&S about 15 minutes away. Close to multiple stations. Rooms are small, but i spent a lot of time out and about so this was a nice clean place to come home to sleep to at night. Felt safe even walking in the neighbourhood at night. Overall great price for what you get and location. I was one person in a room with two twin beds and this was perfect.
Stayed 3 nights in Jul 2023
Response from THE NAYLAND HOTEL TEAM on 17 Jul 2023
Dear Carolyn, thank you for taking the time to leave feedback and for the rating. We look forward to seeing you again in the near future.Best regards, The Nayland Hotel Team

2/10 Terrible

Idris

Stayed 1 night in Jul 2023
Response from THE NAYLAND HOTEL TEAM on 12 Jul 2023
Dear Idris, thank you for staying with us at The Nayland Hotel and for taking the time to write a review. We are sorry to hear we did not meet your expectations. Best regards, The Nayland Hotel Team

8/10 Good

Phil

Liked: Cleanliness, staff & service
Hotel review
It was ok room was very small and no tea or coffee making facilities which we was led to believe the one in reception area was £1 a cup but turns out it was free but never discovered that till morning we left Hotel was a bit dated and fan in bathroom very noisy and you can't turn it off
Stayed 2 nights in Jun 2023
Response from THE NAYLAND HOTEL TEAM on 12 Jul 2023
Dear Phil, thank you for your feedback following your recent visit and for taking the time to write a review. Hope to welcome you back soon. Best regards, The Nayland Hotel Team

6/10 Okay

Mohamed, Des Peres

Stayed 3 nights in Jun 2023

10/10 Excellent

Derek

Stayed 2 nights in Jun 2023
Response from THE NAYLAND HOTEL TEAM on 12 Jul 2023
Dear Derek, thank you for your review and rating. We look forward to seeing you again in the near future.Best regards, The Nayland Hotel Team

4/10 Poor

Sara

Stayed 1 night in Jun 2023
Response from THE NAYLAND HOTEL TEAM on 7 Jul 2023
Dear Sara, thank you for your feedback following your recent visit. We are sorry we did not meet your expectations. Best regards, The Nayland Hotel Team

8/10 Good

Julie

Travelled with family
Helpful staff, central location get what you pay for
Stayed 1 night in Jun 2023

6/10 Okay

Rickard

Stayed 2 nights in Jun 2023

4/10 Poor

Yvonne

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Heat Hell.
Uncomfortable really really hot room. Even the fan on made no difference. Not a wink of sleep. Better the secind night as asked to move to a cooler room. Only heavy blankets on the bed so got rid of them and lay on top of the sheet. Torture.
Stayed 2 nights in Jun 2023

8/10 Good

Sudha

Liked: Cleanliness, property conditions & facilities
It was good although a bit noisy and the wifi didn’t work at times!
Stayed 1 night in Jun 2023

8/10 Good

Xinsheng

Stayed 8 nights in Jun 2023

8/10 Good

Leisa

Stayed 3 nights in Jun 2023

10/10 Excellent

Lenita

Stayed 3 nights in Jun 2023

10/10 Excellent

ellie

Stayed 1 night in Jun 2023

8/10 Good

ROBIN

Liked: Cleanliness, staff & service, property conditions & facilities
Room and ensuite where small but in all other respects the hotel was good for us. Clean,quiet,and staff were helpfull.
Stayed 1 night in Jun 2023

8/10 Good

paul

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I would use this hotel again without question. Decent value, clean and comfortable, close to Paddington station (circle line) and Hyde Park. Much better than my previous experiences in this area.
Stayed 2 nights in May 2023

10/10 Excellent

Bjoern

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

4/10 Poor

Kimberly

Stayed 1 night in Apr 2023