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Reviews of Sonder Chelsea Green

4 out of 5
Sonder Chelsea Green
35 Ixworth Place, London, England

Reviews

8.0

Very good

Rating 10 - Excellent. 173 out of 519 reviews" "
Rating 8 - Good. 201 out of 519 reviews" "
Rating 6 - Okay. 86 out of 519 reviews" "
Rating 4 - Poor. 42 out of 519 reviews" "
Rating 2 - Terrible. 17 out of 519 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lucie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely
Stayed 1 night in Feb 2024
Response from Sonder on 28 Feb 2024
Your kind words are appreciated, Lucie. We hope to host you again soon at any of our 40+ locations worldwide.

10/10 Excellent

Conrad

Stayed 3 nights in Jan 2024

8/10 Good

Christopher

Business traveller
Good location
The hotel is fine, great location but the rooms look a little tired, the self entry is ok but would be better if the phone key opened the main door as well. Breakfast was very good.
Stayed 2 nights in Nov 2023

8/10 Good

Frank

Stayed 5 nights in Nov 2023

10/10 Excellent

Lars

Stayed 3 nights in Nov 2023

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Nicola

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hot water?
Let down by the water supply. Very low pressure cold water and the hot water took over 5 minutes to start. Very poor given the price.
Stayed 2 nights in Sep 2023
Response from Sonder on 8 Oct 2023
Hi Nicola, your feedback is important to us. We're sorry there were issues with the water. We recently removed the water restrictor to see if this would help, but we apologize that it didn't help. If you decide to give us another chance, we'd love to show you a better experience.

10/10 Excellent

Davide

Stayed 2 nights in Sep 2023

8/10 Good

John

Business traveller
Liked: Amenities
Sonder Chelsea is as the property suggest. A nice convenient place to stay. Kind helpful staff and a solid breakfast
Stayed 2 nights in Sep 2023

10/10 Excellent

Alice

Very Happy
Lovely room for my few days down in London, very spacious and clean. Would definitely come back again.
Stayed 3 nights in Aug 2023

2/10 Terrible

Jens

Stayed 3 nights in Jun 2023
Response from Sonder on 27 Jul 2023
Hi Jens, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

10/10 Excellent

Nicolle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extraordinario lugar para alojar
Muy buena experiencia, hay algunas cosas que mejorar como la mantencion de algunas puertas y alfombras, pero superficiales. Es un muy bien lugar con habitaciones comodas, buen desayuno y personal amable.
Stayed 3 nights in Jun 2023

10/10 Excellent

AUGUSTO CESAR B

Stayed 2 nights in May 2023
Response from Sonder on 24 May 2023
Hi Augusto, thank you for your kind review. We’re glad you enjoyed your stay, and we can’t wait to host you again.

8/10 Good

filipa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the localization. I didn´t like the noise in the morning (maybe the elevator), the room was not done from one day to the other and the breakfast has few alternatives (suggestions whole bread of the day, red fruits, whole oats)
Stayed 2 nights in Apr 2023

8/10 Good

Tuva

Stayed 2 nights in Mar 2023

8/10 Good

Mariska

Stayed 3 nights in Mar 2023

4/10 Poor

ian

Stayed 1 night in Mar 2023
Response from Sonder on 8 Mar 2023
Hi Ian, thank you for leaving a review. We’re sorry you were unsatisfied with your stay, and we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

8/10 Good

Sanath

Stayed 1 night in Feb 2023

8/10 Good

Fabio

Stayed 6 nights in Feb 2023

8/10 Good

Jade Sau Yung

Stayed 7 nights in Feb 2023

10/10 Excellent

Anders

Stayed 3 nights in Feb 2023

10/10 Excellent

Arnbjørn Gil

Stayed 3 nights in Feb 2023

8/10 Good

Magnus

Stayed 3 nights in Feb 2023

10/10 Excellent

Jo-Anne

Stayed 3 nights in Jan 2023

10/10 Excellent

David

Stayed 3 nights in Jan 2023

10/10 Excellent

Barbara

6/10 Okay

Aurélie

Stayed 2 nights in Sep 2022
Response from Sonder on 30 Sept 2022
Hi Aurélie, your honest feedback is appreciated. We’re saddened to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

6/10 Okay

Pamela

Travelled with family
Liked: Cleanliness, staff & service
There was an intermittent loud machine rumbling in the room and also a fairly large leak on the floor, near an electrical socket, emanating ftom the room next door. The staff were very pleasant and helpful. Breakfast room looked tired and the plants dusty and uncared for.
Stayed 1 night in Sep 2022

8/10 Good

Bo William

Stayed 1 night in Jun 2022

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
We have stayed once before at Chelsea Green So dear which was excellent vale and great room. This time the room was much more expensive and very much smaller. The bed was too small - should not advertise a double room with such a small bed. A new addition which was good is the breakfast in the lobby area - very pleasant.
Stayed 2 nights in Jun 2022

4/10 Poor

William

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I really wanted to like it the area was perfect for commuting to my work venue. The checking was incredibly problematic. En route to the property I was sent an email to urgently respond and fill out forms before arrival. I did so at the property As through as the process was the amount of information was similar to purchasing an automobile . I had to wait for codes and responses both text and email to complete checking. The door code never came but all the vetting and marketing info came as I completed each step of the process. There was a manager to help in the instructions to complete the checking tasks. At the end of it I never got the codes for the doors they let me in and gave me a hand written piece of paper with the six digit code for the doors.I was locked out 3 times with a 24 hour period and finally left frustrated and simply left the remaining two days of my stay paid . I booked a new room at another hotel problem free and chalked it up to a technology glitch. The prompting of my eventual departure came when I pulled back the curtains in the morning to completely filthy curtains the shears appeared to be covered in potting soil. I went to the bathroom to wash and there was dried toothpaste in the sink,.I packed my bag and left..
Stayed 3 nights in May 2022

6/10 Okay

Michael D

Travelled with partner
Liked: Property conditions & facilities
Ok for short stays but not for long. Sonder does not clean the room until you leave, unless you ask for cleaning and pay $35. You have to ask almost every day for coffee makings and toilet paper.
Stayed 9 nights in May 2022

10/10 Excellent

Elisa, Spring

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great experience at Sonder Chelsea Green!
Stayed 2 nights in Mar 2022

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Allan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think you have a great formula, we enjoyed our stay and will certainly come again, thank you
Stayed 1 night in Jan 2022

4/10 Poor

Jennifer

Stayed 3 nights in Nov 2021

6/10 Okay

Kelyn

Travelled with partner
Disliked: Amenities
Wow. Where to start? I booked this hotel because it was in Chelsea and it looked so good in the photos. Looks can be deceiving and I recommend you stay away from this place. First, I requested an early check-in because our train arrived so early that we’d be stuck with our bags. I never received a response. Second, they charge you £25 to freshen up your room. I genuinely thought I had misread it. So £25 for clean towels? Count me out. Third, not one USB could be found in the room. Couldn’t charge any of my electronics, had to go out and buy an adapter. Not that big of a deal but in 2021? Third, the lighting was atrocious. I love me so good ambient lighting but this was like living by candlelight. I couldn’t see anything! Fourth, there was no iron. I’ve never been in a hotel room that didn’t have one. It was definitely an inconvenience. Fifth, the noise! Any movement anyone made, even a cough, could be heard through the walls. And finally, the bed was so cheap and creaky. Any movement at all made us feel like the bed would come down. I genuinely wish I could get a refund from this place. I do not recommend and I will not be seeking out Sonder in the future. Genuinely, the Holiday Inn has better amenities and the cleanliness is on par.
Stayed 3 nights in Dec 2021

10/10 Excellent

Olivia

Stayed 3 nights in Dec 2021

8/10 Good

Diana

Stayed 2 nights in Dec 2021

8/10 Good

Akshay

Stayed 3 nights in Dec 2021

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Sonder Chelsea Green
The rooms needs some basic TLC - The toilet flush was very stiff and needs replacing so challenging to flush toilet. The adjustable shower head also needs replacing - it wouldn't slide up and down. The heating in the room was super hot and we couldn't adjust it. The chair legs need tightening up. The guy on the desk looked particularly dis-interested in guests and barely raised his head from his laptop, some customer service training required! On a positive note the bed was comfy and location of hotel is great for a 2 night stay.
Stayed 2 nights in Nov 2021

10/10 Excellent

V

Stayed 2 nights in Oct 2021

4/10 Poor

Kirsty

Stayed 2 nights in Aug 2021

8/10 Good

Anthony

Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Central to all the amenities we required, with our stay in London.
Stayed 5 nights in Jul 2021

8/10 Good

Amal

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very accomodating/friendly staff. Quiet and I slept well. Thank you
Stayed 1 night in Jul 2021

8/10 Good

Adam

Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in May 2021