Having always had great success with any properties rented through homeaway, my expectation for Twickenham was understandably high. Unfortunately I was deeply disappointed on this occasion. So much so that I stayed one night only of the five paid for and moved out almost immediately. On entering the building I was immediately struck by how dirty the hallway and stairs were, with cigarette butts, filthy carpeting and litter everywhere. Whilst it is difficult for any owner to maintain cleanliness of communal areas, nevertheless it impacts the traveller’s experience and is therefore worthy of comment. The flat itself was relatively clean and tidy and there were clean towels and bedding available. The window blinds however in the bedroom and sitting room were filthy and in need of urgent replacement. The bedroom window could not be opened (probably just as well as it lead directly onto a large expanse of flat roof and therefore felt most insecure). The living room windows opened just half an inch or so and the result was that the flat felt oppressively stuffy, airless and unbearably hot. I believe the owner should take into consideration the extremes of heat being experienced in the UK in recent years and provide electric fans or other sources of cooling. On arrival when I asked by email for a fan to be made available I was told I could go and buy one myself and be reimbursed through paypal! Hardly a viable option when travelling by myself and unfamiliar with the area! I do have photographs to support my comments and feedback and can provide them if required.