Ratings based on 4,704 Verified Reviews

4.0 out of 5
83% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller

Conference hotel

Posted 22-Jan-2018
I stayed at the hotel during a conference for 4 nights and had to change rooms at the mid point. The staff were helpful, but there were problems with the heating in both rooms and broken or missing Furnishings. The beds were comfortable though.
1 out of 5
by A verified traveller

Extremely close to the metro station.

Posted 16-Jan-2018
horrible water pressure. it took too long to check out. staff wasn't helpful.
Comment from Hotel Management
19-Jan-2018 by Hugo Stevenson, Hotel Management
Dear Guest, Thank you for your review at Booking.com I am very disappointed to learn that we failed to meet your expectations and needs. I assure you that this is not a reflection of the high standards we endeavour to provide to our guests. If you would like to address these concerns further please contact me as guest feedback is taken seriously so as to continually improve our facilities and services. Best regards, Hugo Stevenson Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent hotel...5/5 on all except bedroom clean

Posted 15-Jan-2018
Pros: hospitality
Cons: bedroom and bathroom cleaning service
excellent on all accounts except bedroom bathroom cleaning
Comment from Hotel Management
17-Jan-2018 by Hugo Stevenson, Hotel Management
Dear Guest, Thank you for choosing to stay at the Millennium Gloucester Hotel London Kensington and for taking the time to review your recent stay, we appreciated your valued feedback. The hotel team were delighted to read that you rated us so highly and had experienced an excellent stay. It is always very pleasing to receive positive feedback from our valued guests. Your comment with regard to the guestroom’s cleanliness had been taken on board and will be addressed accordingly as we take guest feedback seriously to continually improve our facilities and services. We trust you will choose to stay at the Millennium Gloucester Hotel London Kensington sometime in the future. With all good wishes, Hugo Stevenson Operations Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from tennessee

Hotel staff extremely nice

Posted 09-Jan-2018
Staff accommodated an earlier than normal check in (trans Atlantic flight). They were so, so nice. The hotel does need updating, which I understand is almost underway. But the room was clean and stocked with toiletries. I don’t go on vacation to stay in a room, so a little chipped paint bothered me none.
Comment from Hotel Management
12-Jan-2018 by Hugo Stevenson, Hotel Management
Dear Katherine, It is fantastic to hear that you enjoyed your stay with us at The Millennium Gloucester Hotel London Kensington. The team and I are delighted that you had an excellent stay, and experienced great service. We truly appreciate your comments and to hear that we exceeded your expectations on this occasion. I truly hope we will be able to welcome you back to experience another wonderful stay at The Millennium Gloucester. Best Regards, Hugo Stevenson Operations Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Cardiff

Location

Posted 05-Jan-2018
Ideal for a few night's visiting London as so close to Piccadilly and Central tube station. Usual breakfast buffet price, but also a great cafe within walking distance on Gloucester Road (free croissant with a hot drink) that serves freshly cooked meals. Hotel rooms are 'tired' and in need of update. However they are clean and large for London.
Comment from Hotel Management
06-Jan-2018 by Hugo, Hotel Management
Dear Vanessa Let me take this opportunity to thank you for staying with us and for taking some of your precious time to write a review for our hotel. As our aim is to provide a high level of service which you expect and deserve from us, we are grateful for your positive score which I will share with the team. I truly hope we will be able to welcome you back to experience another wonderful stay at The Millennium Gloucester Kensington London. Kind Regards Hugo Stevenson Operations Manager Millennium Gloucester Kensington
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Dec-2017
Great hotel located right outside Gloucester Road tube station. Convenient ride to central and to the airport. Carpets are old and stained but hotel room is clean otherwise.
Comment from Hotel Management
16-Dec-2017 by Hugo, Hotel Management
Dear Reviewer, Thank you for taking the time to review your recent stay at the Millennium Gloucester Hotel London Kensington, we appreciate your valued feedback. We are delighted that you found the service to your liking as we strive to provide the best guest experience possible and it is great to read that the efforts of the staff have been appreciated. I do hope to have the opportunity to welcome you again in the near future. Best Regards Hugo Stevenson Operations Manager Millennium Gloucester Kensington
3 out of 5
by A verified traveller from US

Overrated

Posted 13-Dec-2017
Pros: Location
Cons: Service and cleaning. Bathroom was old.
Service at the bar terrible. The room didn't have water even for purchase.
Comment from Hotel Management
16-Dec-2017 by Hugo, Hotel Management
Thank you for the detailed review in regards to your recent stay at the Millennium Gloucester Hotel London Kensington. Your review raised some very concerning points, I appreciate you bringing them to our attention. I was disappointed to read that we failed you in numerous areas, please accept my sincere apologies for the problems you experienced during your stay. I will personally take up the issues that you have raised, to ensure they are rectified. Your experience does not reflect the high standards of service we endeavour to provide. I do hope to have the opportunity to welcome you again and restore your faith in us through a successful experience. Kind Regards, Hugo Stevenson Operations Manager
3 out of 5
by A verified traveller from Qatar

nice area

Posted 03-Dec-2017
Pros: the location
nothing nothing nothing nothing nothing nothing nothing
Comment from Hotel Management
19-Dec-2017 by Hugo, Hotel Management
Dear Reviewer, Thank you for taking the time to review your recent stay at the Millennium Gloucester Hotel London Kensington, we appreciate your valued feedback. We are delighted that you found the service to your liking as we strive to provide the best guest experience possible and it is great to read that the efforts of the staff have been appreciated. I do hope to have the opportunity to welcome you again in the near future. Best Regards Hugo Stevenson Operations Manager Millennium Gloucester Kensington
3 out of 5
Recommended
for Everyone
by A verified traveller

Rooms need updating

Posted 01-Dec-2017
Pros: Staff and Location
Cons: Update bedrooms
Location: Central location,beside tube station.Lots of nice restaurands in the locality
Nice general areas and pleasing and efficent staff.Good location in Kensington.Rooms could do with updating
Comment from Hotel Management
16-Dec-2017 by Hugo, Hotel Management
Dear Reviewer, Thank you for taking the time to review your recent stay at the Millennium Gloucester Hotel London Kensington, we appreciate your valued feedback. We are delighted that you found the service to your liking as we strive to provide the best guest experience possible and it is great to read that the efforts of the staff have been appreciated. With regard to the bedrooms, we have an on going refurbishment programme, but next year we will be looking to take floors out of service for a full refurbishment too. I do hope to have the opportunity to welcome you again in the near future. Best Regards Hugo Stevenson Operations Manager Millennium Gloucester Kensington
4 out of 5
Recommended
for Everyone
by A verified traveller from Seattle, WA

Great hotel in a perfect location

Posted 01-Dec-2017
Pros: Location!
Cons: Room size
Location: This hotel is very close to the Victoria and Albert Museum, Natural History Museum and Harrods.
I have been to London many times and South Kensington is my favorite neighborhood. The Millennium Gloucester is very close to the tube, grocery store, restaurants - pretty much everything you need. It is a modern hotel in good condition. The basic rooms are on the small side but they are very clean and the service is great. I would certainly stay there again without hesitation.
Comment from Hotel Management
01-Dec-2017 by Hugo, Hotel Management
Your Majesty, Thank you for choosing to stay at the Millennium Gloucester on your trip to London. Indeed the hotel is very well located in the heart of Kensington, very close to the Underground station, with easy access to Central London, and many nice places to visit in the area. I would like to thank you for this feedback and I sincerely hope we have an opportunity of welcoming you back to Millennium Gloucester Kensington Yours sincerely Hugo Stevenson Operations manger