Ratings based on 4,214 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
85% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Wien

Posted 10-Dec-2016
Pros: Die Lobby war sehr toll weihnachtlich geschmückt !
Location: Ausgezeichnete Lage! Viele Lokale und auch ein Supermarkt in der Nähe
Alles hat bestens geklappt, sehr freundliches Personal. Die Zimmer waren ordentlich und nett eingerichtet.
3out of 5
by A verified traveller from Canada

Good location but room could be better

Posted 08-Dec-2016
Conditions of room could be better. Insufficient power plugs. E.g. To use the electric water kettle, I had to pull out the plug for the table lamp. Same when I want to use my laptop computer or charge my iPhone. The wood panel behind the desk was dislodged when I pull out the power plug. Maintenance could have done a better job when inspecting the room conditions.
5out of 5
by A verified traveller

Great room size and price in london.

Posted 08-Dec-2016
Location is great , clean room and fast service, good breakfast, warm welcome from the staff. Everything was great.
5out of 5
by A verified traveller from Turku

Mahtava sijainti!

Posted 03-Dec-2016
Pros: Hotellihuone, sijainti, siisteys.
Cons: Englanninkielen taitoa.
Location: Lähellä underground, Kensington Palace and Park, Natural History Museum,...
Loistava hotelli, lähellä perustarvikekauppoja, myös 24h, useita ravintoloita sekä mahtavat kulkuyhteydet alkavat vain kulman takaa! Lyhyen kävelymatkan päässä on myös useita mahtavia nähtävyyksiä, kuten Kensingtonin puisto ja palatsi! Hotelli oli laadukas, hyvin siisti ja huoneessa olisi viettänyt enemmänkin aikaa, niin tilava, siisti, asiakasta huomioiva se oli. Huoneen tarvikkeet, kuten tv, teenkeitin, kylpyhuonetarvikkeet jne olivat oikein hyvää tasoa ja tasoa ylläpidettiin koko reissun ajan. Henkilökunta teki kaikkensa ja hoitivat ongelmakohdat, kuten huonesekaannuksen sekä wifi-/tv-ongelmat pikapuoliin.
5out of 5
by A verified traveller from Calgary Alberta Canada

Great location underground across street.

Posted 02-Dec-2016
Pros: Lounge, location, staff, good new fridges in room, wifi
Cons: Cannot think of anything
Location: Lots of eating places, museums,Kensington palace,close underground
Excellent staff. Room was clean and well appointed. The club room was well worth extra money with nibbles and drinks in evening in lounge. BReakfast was quiet in lounge or not so quiet but larger choice in dining room. Lounge was always ready with snacks, coffee, tea and newspapers. Email has been upgraded and was 100 percent except at busy times between 7 - 10 pm when it did sometimes bounce off briefly. Plenty of eating places and pubs within a block. Food market next to underground station. Kensington gardens and museums within walking distance. Altogether a very positive place to holiday or do business
4out of 5
by A verified traveller from Tampa, United States of America

West End London

Posted 26-Nov-2016
Very nice hotel with courteous staff. Its right across from the Gloucester Rd tube station and easy to get to on the Piccadilly line from Heathrow.
4out of 5
by A verified traveller

Posted 24-Nov-2016
Bra läge vid tunnelbanan. Lugn och trevlig stadsdel.
3out of 5
by A verified traveller from Brighton

Hotel close to tube and Kensington

Posted 23-Nov-2016
Pros: Close to transport for rest of London
Cons: Norman
Disappointing as we had a Club Room with a window that was broken and would,not close had to get maintenance to fix it. Food and drink very expensive. Breakfast good selection but not hot enough
2out of 5
by A verified traveller from DxB

location is good

Posted 22-Nov-2016
The only good advantage of this hotel is the location. I was a ale to walk to Hyde Park, High St Kensington, Holland Park and the area is full of good restaurants & cafes. I liked my time outside the hotel more than inside it. Unlucky I got a connected room, and the ppl next door were soooo noisy and disrespectful of others privacy. I guess it's because of the old bathroom doors which can't be closed smoothly like any 5 star hotel.. even my bathroom door was hard to close but I tried my best not to slammed it and make the less noise possible. They come to the room after 12midnight and all the noisy party starts till 3:30 .. their TV was loud enough to hear.. even when the pick up something from the wardrobe I can hear the hangers dangle and dance.. there were unpleasant ppl.. I complained about this for 2 nights and they promised me to talk to the duty manager, but unfortunately nothing changed and I'm sure they didn't talk to anybody. It's a very very busy hotel with very average breakfast and services. At the last night before my flight I had to take a sleeping pill to be able to sleep.. but I still heard their noisy night routine.
2out of 5
by A verified traveller

Posted 21-Nov-2016
Pros: Breakfast was of a decent quality
Cons: As noted above
Poor lighting. One large table lamp and one small table lamp to service a large room. Room was freezing during the entire stay. Heating system extremely poor. Woke up each more to find the single glazing?? with extensive condensation. Noise from the hotel air conditioning at nights was loud. Tap system on the bath faulty resulting in a constant trickle of water out the tap