Ratings based on 4,335 Verified Reviews

4.0 out of 5
85% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from Dublin

Posted 24-Feb-2017
Cons: heat in the bedroom to be quite oppressive. It's subjective, but just too warm! The widows are not double-glazed so it can be noisy from the road
Location: The hotel is less than a minute's walk from Gloucester Road Tube so you're connected to all of London. Location is really excellent.
This is a great hotel, very convenient (one stop from Museums at Kensignton etc). The room for comfortable and clean.
3out of 5
Recommended
for Everyone
by A verified traveller from Swansea

Good location close to Gloucester tube station

Posted 24-Feb-2017
Pros: the location
Cons: better duvets
Location: It is within easy distance to the whole tourist attractions
I chose the hotel because I stayed there on two previous occasions and had a good experience. This time the room was not very good ( dated/old/lots of dust) ( room 325) The bathroom however was clean. TV did not work . Duvet was very thin so felt cold during the night.
5out of 5
Recommended
for Everyone
by A verified traveller from Bilbao, España

Magnífica ubicación. Muy buen estado en general

Posted 24-Feb-2017
Pros: Sobre todo la ubicación, pero también las instalaciones, la habitación y el personal.
Cons: La habitación daba a una especie de patio interior, en la primera planta. Si hubiese tenido vistas habría sido genial. El desayuno no incluido y caro.
Location: Buen barrio, cerca de todo en metro, y la parada a 100 mts. Mucha oferta de restauración.
Está muy cerca de una para de metro, y en un barrio muy tranquilo. Tienes muchos establecimientos cerca para comer, desayunar o tomar el té. El hotel muy bien en general: limpio, bien equipado, y el personal muy amable. Si tuviera que volver a Londres repetiría.
4out of 5
Recommended
for Everyone
by A verified traveller from Newcastle,UK

Great hotel - close to central London.

Posted 22-Feb-2017
Pros: Location is good, hotel was clean.
Cons: The bathroom could do with an update / the shower could be replaced with a much better one!
Location: Hotel is just off Gloucester Road down from South Kensington. You can walk to the Natural History Museum and V&A. There is a 24 hour supermarket.
Stayed here for 2 nights - the location is good just off Gloucester Road tube station served by Circle and Piccadilly line - you can be in London in 10-20 minutes. Upon arriving at the hotel, the service was fast and the staff were friendly and welcoming. My room was a standard double and it was just what I needed. Rates were not stupidly expensive despite booking just a week before travel. The room was very clean and quite comfortable. I had no problems or issues during my stay - everything was smooth.
4out of 5
Recommended
for Everyone
by A verified traveller from Argentina

Espectacular

Posted 21-Feb-2017
Hotel muy prolijo, en una zona muy bien ubicada, todo en perfecto estado
4out of 5
Recommended
for Everyone
by A verified traveller

Wonderful location

Posted 21-Feb-2017
Pros: The location and the staff.
Cons: Consider freshening up the common rooms, halls, etc.
Location: Sits right on the Glouster Road tube station and an easy walk to many pubs and shops. When I'm in London I always try to stay in Kensington.
The staff is exceptional; extremely attentive and very accommodating. The hotel is well cared for but could use a refresh. There is a fine line between charming and threadbare. My room was clean but extremely small...bordering on claustrophobic, but comfortable nonetheless. One thing that was missing was a clock. I never realized how not having a clock became an issue. All in all my stay was wonderful and I would definitely go back.
3out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Feb-2017
Pros: The staff, Bugis Street, attention from Housekeeping and Concierge.
Cons: Building in serious need of refreshing.
Location: Great location.
Hotel is a bit tired and looking rather worn out, however, great front desk and Concierge staff, and excellent service from Housekeeping made the stay a pleasure. Exceptional attention from David on Concierge, and Carmen in Housekeeping, deserve mention, as well as good food in Bugis Street. I will be back soon !
4out of 5
Recommended
for Everyone
by A verified traveller from Goslar

Gutes Hotel, zentral gelegen, direkt am U-bahnhof

Posted 16-Feb-2017
Pros: Zentrale Lage, supernette Dame beim Einchecken, Frühstück für jeden Geschmack.
Cons: Wüsste nicht.
Location: Kensington, direkt am Bahnhof Gloucester Road. Museen in Laufentfernung, alles andere per u_Bahn oder Bus.
Waren dort vier Nächte und haben viel unternommen. Museum, Cityrundgang, Themsefahrt. Alles gut zu erreichen.
3out of 5
by A verified traveller

Ideale Lage zu den Museen

Posted 15-Feb-2017
Pros: Die gute Lage
Cons: Einheizen !!
Mittelklasse Hotel mit gutem Ausgangspunkt zum Erkunden der Museen. Zimmer OK, leider war diesmal nicht geheizt, nicht mal das Bad. Es war eiskalt im Zimmer. Ein Radiator hat ab der 2ten Nacht Abhilfe geschaffen. Wir waren schon 3mal da. Perfekt für unsere Ansprüche . Tolle Highstreet rundherum mit allen Einkaufsmöglichkeiten.
3out of 5
by A verified traveller from Hamburg

Renovierungsbedürftiges, aber ausreichendes Hotel

Posted 14-Feb-2017
Pros: Schneller Service Concierge
Cons: Zimmer renovieren mehr Informationen mehr Licht
Location: Westen von London, einige Museen, Parks, Zentrum mit Buckingham Palace, London Eye und weitere berühmte Orte
Das Zimmer ist renovierungsbedürftig und es ist sehr dunkel (innen und außen). Das Personal arbeitet schnell, aber nicht sehr gründlich. Um jede Information muss man kämpfen. Dafür liegt das Hotel aber recht zentrumsnah. Wer gut zu Fuß ist kann auch einem simplen Weg ins Zentrum Londons folgen. Andernfalls ist eine U-Bahn Station direkt um die Ecke.