Ratings based on 4,851 Verified Reviews

4.0 out of 5
82% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller

Bad customer exp

Posted 19-Apr-2018
Unable to reserve a double bed room after booking confirmed. Staff was not willing to help for moving the room
5 out of 5
Recommended
for Everyone
by A verified traveller from Melbourne, Australia

Sanctuary for weary traveller

Posted 19-Apr-2018
Stepped into the lobby, someone carried my luggage, check-in staff had a cheery smile and made the process easy. This weary body stepped into my room- a lovely bright, clean, quiet space. A refuge overnight until my flight home the next day. Just the right room at the right time.
4 out of 5
Recommended
for Everyone
by A verified traveller

Super convenient Location!

Posted 16-Apr-2018
Pros: Location, location, location! Staff very welcoming and helpful!
Cons: The lobby can be a bit more private.
Location: Right near a tube station, near Gloucester Road buses to S Kensington, and Kensington. Within walking distances to Albert Hall, and museums.
Able to access all public transport easily. Room is clean and comfortable. Staff is welcoming and helpful.
Comment from Hotel Management
18-Apr-2018 by Hugo, Hotel Management
Dear Margaret Thank you for taking the time to review your recent stay at the Millennium Gloucester Hotel London Kensington, we appreciate your valued feedback. I was glad to read that you had a good your stay with us and that the staff looked after you well and were very friendly too. I do hope we are able to welcome you back again to the hotel sometime in the future. Kind regards, Hugo Stevenson Operations Manager Millennium Gloucester Kensington Millennium Gloucester Hotel
3 out of 5
Recommended
for Everyone
by A verified traveller from Dagenham, Essex

Convenient location

Posted 15-Apr-2018
Pros: Spacious public areas. Good breakfast.
Cons: Damp spoilt décor in bedroom.
Location: Great location for travel into town for entertainment. Very close to Gloucester Rd tube station. Close to museums and Royal Albert Hall.
Check in was good, staff polite and efficient. Room (standard double) was ok. Space wise was quite good including work desk and chair. One arm chair. Big comfortable bed. Clean linen and towels. Walls showing signs of damp (we had expected this after reading recent reviews) but of course could be improved upon. We were on first floor and now view from window due to wall blocking it. Bathroom had shower over bath and room was in good decorative state. We had received food and beverage vouchers with this booking (£15 each per night) which we used to pay for breakfast both mornings. Breakfast was good. Usual selections but all hot and fresh. The staff were efficient (it WAS extremely busy).
Comment from Hotel Management
18-Apr-2018 by Hugo, Hotel Management
Dear Carol Thank you very much for taking the time to post your review. I am so pleased to read that you enjoyed your stay at The Millennium Gloucester Hotel London Kensington and experienced great guest service from the team, and you enjoyed the benefit of the vouchers, and the breakfast we had on offer. I do hope we are able to welcome you back again to the hotel sometime in the future to experience another wonderful stay. Kind Regards, Hugo Stevenson Operations manager Millennium Gloucester Kensington
4 out of 5
Recommended
for Everyone
by A verified traveller from Calgary, AB. Canada.

Nice clean hotel close to underground tube stn

Posted 15-Apr-2018
The hotel is in very good location and is kept very clean. Reception and Concierge Staff were very helpful and friendly. Rooms are clean as well. Hotel is very close Gloucester Underground Train Stn where Piccadilly Line comes straight from Heathrow Airport. The only thing I did not like was bedsheets were not replaced everyday by the housekeeping staff even when they looked dirty. Also we paid extra to be part of Millennium Club where you would get extra perks like Water Bottles, Breakfast and Coctails for Happy Hour but housekeeping staff would not leave bottles in our room. Overall experience was good and I would stay and recommend this hotel to my family and friends.
Comment from Hotel Management
18-Apr-2018 by Hugo, Hotel Management
Dear Hamida Thank you very much for taking the time to post your review. I am so pleased to read that you enjoyed your stay at The Millennium Gloucester Hotel London Kensington and experienced great guest service from the team, and you enjoyed all the outlets and the club lounge too. I do hope we are able to welcome you back again to the hotel sometime in the future to experience another wonderful stay. Kind Regards, Hugo Stevenson Operations manager Millennium Gloucester Kensington
2 out of 5
by A verified traveller from Seattle

Stay somewhere else

Posted 11-Apr-2018
Rooms were really hot, beds were uncomfortable, got stuck in elevators for short periods of time. Stay somewhere else.
5 out of 5
Recommended
for Everyone
by A verified traveller from England

Nice room very clean

Posted 11-Apr-2018
Good location Hotel room spacious and clean but dated, needs a refurb.
4 out of 5
Recommended
for Everyone
by A verified traveller from United States

Nice hotel near the undergroung

Posted 10-Apr-2018
The upside was the location and the lobby was well kept. The downside: The hallway outside our room smelled of cigarette smoke all the time. We had a floodlight outside of our room that was incredibly bright so we had to keep the curtains tightly drawn. The bathroom was really old and the front of the sink was a ply wood sheet. The also charged 27 pounds for breakfast, which was a lot considering the selections.
4 out of 5
Recommended
for Everyone
by A verified traveller from Atlanta, Georgia

Great location with pluses & minuses

Posted 10-Apr-2018
Good value and package extras were nice. Breakfast buffet was very good. Overall food was good although service in lounge and Burgis Street was not very good.(Under staffed). Only other negative was amount of cigarette smoking in rooms that filtered into our room. We did alert security and they did address the issue.
4 out of 5
by A verified traveller from Seattle, WA

Excellent Location and Clean

Posted 09-Apr-2018
The Millennium Gloucester Hotel was clean and located in a central location in Kensington. The hotel was okay for the trip that we planned (we didn't spend much time in the room, so it worked out), but an update of the rooms (carpet was very old, for example) would make it feel a bit more comfortable. Great price for the stay.