Ratings based on 4,285 Verified Reviews

4.0 out of 5
85% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3out of 5
by A verified traveller from UK

Declining value for money.

Posted 17-Jan-2017
This was my third stay. The hotel is overdue a refurbishment. During the weekend many public areas, even hallways had an education / teacher recruitment activity using common space and made the stay uncomfortable at times. I like the location but will not return until the rooms are upgraded.
4out of 5
Recommended
for Everyone
by A verified traveller from Sydney Australia

Location great

Posted 15-Jan-2017
Pros: Everything
Location: Close to the tube.Handy shops and loads of places to eat.
Staff friendly & helpful.Location was great.Breakfast & club lounge excellent
5out of 5
Recommended
for Everyone
by A verified traveller from Cremona

Hotel in un quartiere di Londra molto bello.

Posted 14-Jan-2017
Ho soggiornato in questo hotel,zona molto bella,la comodità della metro a 50 metri,musei a due passi come i magazzini Harrow,gentilezza e cordialità di tutti i lavoranti dell hotel,lo consiglio a chi vuole andare a Londra.
3out of 5
Recommended
for Everyone
by A verified traveller from Ontario Canada

This hotel tried hard

Posted 12-Jan-2017
We stayed at this hotel for two full weeks. Great Location right next to Glouster tube station and walking distances to great restaurants, stores and the museums of Natural History and Victoria and Albert. They upgraded us from the 3rd to 4th floor because the safe, lamp, wifi and TV were not working in the 3rd floor room. The maintenance suggested we ask for another room. Our room on the fourth floor was fine. The furniture was dated and worn but the beds were comfortable. The kettle leaked all over the dresser when you tried to use it. The wifi and TV seem connected and we were not able to rely on either our entire trip. If you need wifi look into providing your own. I got a great data plan from Tesco. Back to the hotel, for some reason the fire alarms went off almost every morning. I am not sure why but noticed everyone largely ignored them so we did too. Your bed will be made but dirty glasses etc will not be replaced unless you actually turn off the Do Not Disturb button AND put the Please Make Up Room sign on your door. Overall the staff were friendly but the hotel needs a little attention. It's first priority ( and they admitted to us they are aware and working on the issue) is upgrading their wifi and TV system. You will not be able to use either effectively.
3out of 5
by A verified traveller

Convenient for museums

Posted 05-Jan-2017
Pros: Easy to get to
Cons: Room we had needed renovation
Location: Nice small restaurants a short walk away
Close to Tube and museums. Staff were very pleasant and helpful.
Comment from Hotel Management
08-Jan-2017 by Gloucester Team , Hotel Management
Thank you for the feedback about your experience. The hotel is indeed convenient to get to and in a great location to visit all the sites of this wonderful city. Located right next door to the Gloucester Road Underground (Tube) station with access to the Piccadilly, District and Circle Lines. We are lucky to have one of the hardest working hotel teams around and it is nice to know their hard work is paying off. Once again on behalf of my entire team thank you for acknowledging their hard work and your experience. ‘Happy Travels’.
5out of 5
Recommended
for Everyone
by A verified traveller from Napoli

Splendido hotel vicinissimo alla fermata metro

Posted 04-Jan-2017
Pros: Gli ambienti eleganti, curati nei dettagli e ulteriormente abbelliti da splendidi addobbi natalizi
Cons: La colazione, da pagare a parte, era un po' troppo cara
Location: Posizione centrale: il giorno di Natale abbiamo raggiunto a piedi il Natural History Museum, Hyde Park e Harrods (anche se era chiuso)
Albergo meraviglioso, personale gentilissimo, camera accogliente, calda e silenziosa
Comment from Hotel Management
08-Jan-2017 by Gloucester Team , Hotel Management
Thank you for the feedback about your experience. We hope to see you again soon. ‘Happy Travels’.
2out of 5
by A verified traveller from reggio calabria

hotel confortevole solo per la metro vicina

Posted 03-Jan-2017
Pros: la hall
Cons: le stanze
Location: ottima posizione vicino alla metro e a vari ristoranti graziosi
stanza deludente letto matrimoniale forse per gli inglesi significa ad una piazza e mezzo, la coperta aggiuntiva l'ho dovuta chiedere alla hall aria condizionata rumorosa e mal funzionante, vasca da bagno con doccia calibrata per nani, mancanza di rifornimento di bagno schiuma insomma deludente, bello l'aspetto sterno ma come al solito gratta gratta trovi la ruggine, Londra è stupenda ma di hotel migliori ce ne sono altri,non consiglierei questo albergo.
4out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel in very good Central London location

Posted 03-Jan-2017
Location: Very good location for Central London, easy access to underground and short journies to all the major destinatons
December trip to London, this was an excellent hotel to use as a base for shopping trips and entertainment
3out of 5
Recommended
for Everyone
by A verified traveller from California

Great location but hotel a bit old and tatty

Posted 02-Jan-2017
Pros: Location!!!
Cons: The hotel can do with a "facelift", it's a bit tatty.
Location: Coffee shops, restaurants, supermarket, the Tube, and easy to walk to all major sites.
The hotel was somewhat old and the fixtures show it, can do with a remodel. Location was fantastic, however we did request to move rooms, due to noise coming from the casino outside.
3out of 5
Recommended
for Everyone
by A verified traveller

Posted 02-Jan-2017
Bella camera pulita, bagno confortevole ma da rimodernare. Unico inconveniente : l'allarme antincendio è suonato su tutto il piano due mattine di seguito alle 9:30 senza motivi apparenti.