Dear Derek,Thank you for staying with us at Marlin Apartments canary wharf. I am writing on behalf of our organisation to sincerely apologise for any discomfort caused by this incident. We acknowledge that this may have created an unexpected situation due to the misunderstanding of the sofa bed situation and we assure you that it was not our intention to cause any disruption. Moving forward, we will ensure better communication and understanding to prevent such incidents from occurring in the future. Moreover we understand the importance of maintaining a positive and respectful atmosphere within the premises, and we are deeply sorry for any distress or frustration these allegations may have caused. Rest assured, we take this matter seriously and will address with staff members accordingly. Our aim is to rectify the situation and ensure that our future interactions are free from any such misunderstandings. Once again, we apologise for any unintended disruption and distress caused. We value our relationship with each and every guest and are committed to maintaining a harmonious living environment. Thank you for your understanding we will be more than happy to accommodate you again soon.

Thank you very much for staying with us at Marlin Apartments Canary Wharf. We appreciate the 5 Star Review and look forward to welcoming you back any time. Many Thanks

Dear Anonymous,Thank you for your feedback, I am sorry to hear about the unpleasant experience you had to face. Please contact us directly to allow us to investigate this matter further.Regards Fatima

Dear Wanessa, Thank you for taking the time to share your feedback with us. We sincerely apologize for the challenges you experienced with our staff during your recent stay. Your concerns are very important to us, and we appreciate your openness in bringing them to our attention.We are genuinely sorry for the inconvenience caused by staff and we would take this feedback and work on it internally to improve and serve you better. As an organization that prides itself on learning and constant improvement, we would like the opportunity to make amends and hope to welcome you back in the future to showcase the improvements we have implemented. Your satisfaction is our priority, and we are committed to ensuring a more seamless and enjoyable experience for all our guests.Thank you for choosing to stay with us, and we look forward to the possibility of hosting you again.Best regards,Micheal

Dear Tenzin,Thank you for taking the time to share your feedback with us. We sincerely apologize for the communication issues you experienced during your recent stay. Your concerns are important to us, and we appreciate your openness in bringing them to our attention.We are genuinely sorry for the inconvenience caused by not receiving timely information about the late check-out time for which you had already paid. This falls short of the service standards we aim to uphold, and we understand the frustration it may have caused.Please rest assured that we take your feedback seriously, and we will be conducting a thorough investigation into the communication breakdowns you mentioned. We will address the lapses within our staff members and implement measures to improve our communication processes to prevent such occurrences in the future.We value your suggestions for improvement and will actively work on enhancing coordination among our team members to ensure a smoother experience for our guests.Once again, we apologize for any disruption to your stay and appreciate your patience and understanding. We would like the opportunity to make amends and hope to welcome you back in the future to showcase the improvements we have implemented.If you have any further concerns or if there is anything specific you would like us to address, please feel free to reach out to us directly. Your satisfaction is our priority, and we are committed to ensuring a more seamless and enjoyable experience for all our guests.Thank you for choosing to stay with us, and we look forward to the possibility of hosting you again.Best regards,Hanad

Thank you for the positive feedback. It was a pleasure hosting you at Marlin Apartments Canary Wharf. We look forward to welcoming you back soon.

Dear Cherelle,Thank you for the outstanding scores. We look forward to your return trip. Kind regards,Hamza

Hello Lyn,Thank you for your score. Can you let me know what you felt needed improvement on as we thrive on feedback. I am sorry that you didnt feel that we deserved more so your feedback about what we could change or improve on is really important. Kind regards,Hamza

Hello Sue,Thank you for your feedback. We hope to see you soon on a return trip. Best regards,Hamza Sheikh

Dear Michaela,Thank you for your comments. We appreciate the kind words about the team and service. We look forward to your next trip. Kind regards,Hamza

Dear Isatu,Thank you for your feedback following your most recent trip here at Marlin Canary Wharf. We really appreciate the score.Thank you once again and we look forward to welcoming you here at the property in the near future. Best regards,Hamza Sheikh

Dear Steven,Thank you for your score. We would like to know where we can improve on so if you can kidly email us to let us know we would really aprreciate it. Best regards,Hamza

Dear James,Thank your for your feedback. I am sorry that the place did not look as it did online. Regarding the A/C we do not advertise this facility. You did not mention to us what was not clean so I can help look into this for you. If you can contact me on Hamza.sheikh@marlinapartments.com I can then look into this for youKind regards,Hamza Sheikh

Dear Graham,Thank you for the feedback. We were happy you enjoyed your stay. Kind regards,Hamza Sheikh

Dear Louise,Thank you for your feedback. Kind regards,Hamza Sheikh

Hello Craig,Thank you for your feedback following your most recent stay here at Marlin Canary. We appreicate the comments you have made about the cleanliness and facilities. I am sorry about the decor of the place. Here at Marlin we are seeking new ways to enhance the Guest experience. You feedback has been noted. Kind regards,Hamza

Dear Vinh,Thank you for your postive score. Best regards,Hamza

Dear Chris,Thank you for your feedback. I apoloigse about the no A/C. We do not have this facility here at the property. We look forward to welcoming you here again at the property. Kind regards,Hamza

Dear Mishal,Thank you for your very positive feedback and comments.We look forward to welcoming you here again soon.Kind regards,Anna

Good morning Hilary,sorry to hear you experienced some inconvenience during your stay at Marlin Canary Wharf.To respond by points notified to us:1) The non-functioning of the lift was unforeseeable issue that we could not predict.2) The apartments do not have AC, and it is not advertised that we provide this amenity. Our relevant department work on that to provide all two bedroom apartments with two standing fans to ease the guest's stay.3) The free of charge cleaning of apartment is provided once in 7 days of the guest's stay here. However, we do offer the guests the extra cleaning service anytime during its stay for the extra charge of 25. On top, our reception team assist each guest by providing extra linen when required and reasonable. 5) As mentioned above, our reception team is here to assist the guest with further inquiries. We are assigned with two taxi providers therefore we are able to book a taxi for any guest to take them to a desire location on request. 6) Happy to hear that appliances were to the high standard.We believe we will still welcome you here soon to your full satisfaction.Kind regards,Anna

Dear Christopher,Thank you for your feedback. Kind regards,Hamza

Dear Byron,We value each comments received by guests staying at Marlin Canary Wharf.We are sorry to hear you experienced inconvenience perceived not nice smell in a lobby area and in your apartment. We are not aware that this issue would be brought to our attention on the day of your check in and during your stay as we could assist further to look for some alternative apartment replacement or fixing this issue on the day of your arrival.Reception area is cleaned each morning entirely (flooring, carpet etc.) and aired whole day nonetheless we will try to improve that smell perception. It was already noted and we will look for a better air freshener smell alternatives to improve that perception. Our reception team is not permitted to cancel any reservation done by a guest. This must be done directly by guest through the travel agent they booked with. We believe this will not discourage you to visit us some time in the future here.Kind regards,Anna

Dear Andrew,Thank you for your kind feedback in re to your stay at Marlin Canary Wharf. We surely pay attention to the needs of our guests staying here pointing on the cleanliness to be improved. We hope to see you here again. Kind regards

Dear Jenny,Thank you for your high score enjoying the stay here at Marlin Canary Wharf. Kind regards,

Dear Mark,Thank you for your warm feedback. We appreciate your comments about the property and location. Best regards,Hamza Sheikh

Dear Guest,Thank you for your feedback following your most recent stay here at Marlin Canary Wharf. Kind regards,Hamza Sheikh

Dear Rob,Thank you for your pertinent review. We were delighted to learn that you found the apartment to be 'Ideal'. I hope you had fun during the London Marathon and we look forward to your return visit. Best regards,Hamza Sheikh

Dear Jaikrishnan, Thank you for taking the time to leave us a review. I was very upset to learn that we did not meet your expectations. Regarding the TV I have been to the apartment and it is working fine. I only wish the team could have been informed of this so we could have actioned this immideatly. Please accept our most sincere apologies for the inconvenience. Kindest regards, Hamza Sheikh

Dear Neil,Thank you for taking the time to leave us a score. It would be nice to let us know where we can improve on as your feedback is vital in order for us to see wherelse we can apply some attention to. Looking forward to your return visit. Best regards,Hamza Sheikh

Dear Pauline,Thank you for your most recent stay here at Marlin Canary Wharf. We appreciate the time you have taken to leave us some feedback. I am sorry that you had an issue with the fan. Had this been reported to the reception we could have had someone to take a look at it. Regarding the external noise, it is unfortunatley out of our control. I hope this does not hinder you from a return stay as we would like to make things right. Kind regards,Hamza Sheikh

Dear John,Thank you for taking the time to complete our survey. Your scores are essential in our effort to improve our service standards. I apologize for the issues relating to maintenance. Your comments have also been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing Marlin Canary Wharf! All The Best,Hamza Sheikh

Dear Kate,Thank you for taking the time to complete our survey. Your scores are essential in our effort to improve our service standards. I apologize for any issues you may have experienced. Your scores have also been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing Marlin Canary Wharf! All The Best,Hamza Sheikh

Dear Kerry,Thank you for taking the time to complete our survey. Your scores are essential in our effort to improve our service standards. I apologize for any issues you may have experienced. Your scores have also been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing Marlin Canary Wharf! All The Best,Hamza Sheikh

Dear Mike,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. However we were disappointed with the mentions of cleanliness. Rest assured this will be addressed with the housekeeping team in our efforts to providing a better service and product. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Thank you for choosing Marlin Canary Wharf!Best regards,Hamza Sheikh

Dear Tony,Thank you for your postive score following your most recent trip here at Marlin Canary Wharf. we appreciate the time you have taken to leave is this rating. I am looking forward to your next stay. I wish you a pleasant weekend ahead. Best regards,Hamza Sheikh(Assistant Manager)

Good morning,Thank you for your positive feedback. We appreciate the kind comments you made about the property as well as the cleanliness. We look forward to your return visit. Best regards,Hamza

Dear Guest,Thank you for your time to leave us a lovely score. We appreciate the stay and look forward your return vist. Best regards,Hamza Sheikh

Dear Guest,Thank you for your most recent stay here at Marlin Canary Wharf. We really appreciate the kind comments you have made about your stay. It was particularly nice to alson mention then amneties aswell as the location. We are delighted that everything was well and look forward to welcoming you back here at the property in the near future. I wish you a pleasent day ahead. Best regards,Hamza Sheikh(Assistant Manager)

Dear George,Thank you for taking the time to leave us some feedback. Kind regards,Hamza

Hi there! We are sorry that you didn't enjoy your stay, to be clear, parking is provided with an extra fee - as is normal in urban locations, and indeed we don't have access to all the spaces in the car park.All our apartments have an individual private WiFi network and 24/7 front desk, if a colleague is away from the desk, for example, to help another guest in their apartment there will be a sign to advise of that. You can also raise any issues you have during your stay by email with our guest relations team and I'm sure any queries or missing cutlery could have been rectified for you while you were onsite.

Dear Francis,Thank you for your response regarding your most recent trip here at Marlin Canary Wharf. Kind regards,Hamza Sheikh

Dear Ashish,Thank you for your most recent stay here at Marlin Canary Wharf. We appreciate the feedback you have provided us. We are always looking ways to try and improve wherever needed and your feedback will be addressed with the right department. Thank you once again.Best regards,Hamza Sheikh(Assistant Manager)

Hi Sally,We're sorry to hear you didn't stay in the property, perhaps if you had you'd have more to grade us on. Best wishes!