Malmaison London

Photo gallery for Malmaison London

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In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board

Overview of Malmaison London

Malmaison London

4.0 star property

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
18-21 Charterhouse Square, London, England, EC1M 6AH

Explore the area

  • Popular LocationSt. Paul's Cathedral12 min walk
  • Popular LocationThe British Museum5 min drive
  • Popular LocationLondon Bridge5 min drive
  • AirportLondon (LCY-London City)17 min drive

Choose dates to view prices

About this area

London

Malmaison London is located in London City Centre, a neighbourhood in London, and is in the city centre and near a metro station. The British Museum and Buckingham Palace are cultural highlights, and travellers looking to shop may want to visit Liverpool Street and Oxford Street. Looking to enjoy an event or a game? See what's going on at Emirates Stadium, or consider O2 Forum Kentish Town for a night out. Guests love the hotel's convenience for public transportation: Barbican Station is 3 minutes on foot and Farringdon Underground Station is 4 minutes.

What's nearby

  • St. Paul's Cathedral - 12 min walk
  • The British Museum - 5 min drive
  • London Bridge - 5 min drive
  • Russell Square - 5 min drive
  • The Shard - 6 min drive

Getting around

  • Barbican Station - 3 min walk
  • London Farringdon Station - 5 min walk
  • London (LCY-London City) - 17 min drive

Restaurants

  • Chez Mal — 1 min walk
  • Mal Lounge — 1 min walk
  • Dose Espresso - 2 min walk
  • The Hope - 2 min walk
  • Hand and Shears - 2 min walk

About this property

Malmaison London

Romantic London hotel in London City Centre, walk to Financial District
A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, 24-hour room service, conference space and concierge services are on-site. All 97 rooms offer free WiFi, 24-hour room service and flat-screen TVs with digital channels. Other amenities that guests will find include coffee makers and electric kettles.
Malmaison London offers 97 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Flat-screen televisions come with digital channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Off-site parking within 0.8 mi (GBP 30 per night)

Food and drink

  • Full breakfast available for a fee 7:00 AM–10:00 AM on weekdays and 8:00 AM–11:00 AM on weekends: GBP 18 for adults and GBP 9 for children
  • 1 1 restaurant
  • 1 1 bar
  • 24-hour room service

Things to do

  • Fitness centre

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French

Business services

  • Conference space (721 square feet)
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Digital channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property's Breakfast Included rates include continental breakfast priced at GBP 15 per person. Full Breakfast menu is available for upgrade at additional surcharge of GBP 2 per person charged on departure at the hotel.
This property’s bar hours are currently limited to Sunday-Thursday 5-10:30 PM and Friday-Saturday 3-11:30 PM.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 20 per pet, per day
Dogs welcome
1 per room
Food and water bowls are available
Service animals are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for GBP 30 per night.

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: GBP 18 for adults and GBP 9 for children (approximately)
  • Off site parking fee: GBP 30 per night (0.8 mi away)
  • Pet fee: GBP 20 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 30 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

Property is also known as

Malmaison London Hotel
Malmaison Hotel London
Malmaison London
London Malmaison Hotel
Malmaison London England
Malmaison London Hotel London
Malmaison Hotel
Malmaison London England
Malmaison Hotel London
London Malmaison Hotel
Malmaison London Hotel
Malmaison London London
Malmaison London Hotel London

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 493 out of 988 reviews
5 - Excellent 50%
Rating 4 - Good. 336 out of 988 reviews
4 - Good 34%
Rating 3 - Okay. 104 out of 988 reviews
3 - Okay 11%
Rating 2 - Poor. 42 out of 988 reviews
2 - Poor 4%
Rating 1 - Terrible. 13 out of 988 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.3/5

Staff & service

4.1/5

Amenities

4.3/5

Property conditions & facilities

3/5 Okay

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The restaurant was closed so moved to bar. Had we been warned we would have chosen to dine elsewhere. No atmosphere. Limited menu. Breakfast laid at 10pm so again not conducive to evening dining. One member of staff to man bar and look after diners. He did amazing job considering! Shower broken - only waterfall head working. Overall very disappointed and not what I have come to expect. Also booked through Vitality but no discount applied.
Stayed 1 night in Jan 2022

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice property situated in a quiet location
Stayed 1 night in Dec 2021

3/5 Okay

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Under staff?
I waited more than 15 mins in the lobby in evening time . Tried to call hotel in front of reception but the ring rang in front of me . None of other way to reach to the employee. As claimed as 4 stars it is ridiculous.. I almost left to live to other place. When the staff finally came , he was friendly. My room has a hint of urinate smell despite I cleaned the toilet throughout the space. I can only guess it is the smell from drainage. Other than this, the space is good . Just I am not sure I will book again ..
Stayed 6 nights in Oct 2021

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attentive, kind staff.
My husband was due to have a heart op at St Bart’s so we needed to be handy. It was close so perfect. It didn’t go quite as planned but the hotel was helpful and the staff kind. The room was clean but the furniture was mismatched and tired. Room service was good but the food was not as hot as we would prefer.
Stayed 2 nights in Oct 2021