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London Hotel Guide - Rosewood Luxury Hotels in London, England

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Rosewood London - London Hotels
Rating: 5.0 Stars
£534
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Rosewood London

252 High Holborn, London - Map
 
 
"Perfect location and fantastic hotel staff"
The mark of great service at a great hotel is not, in my opinion, perfection. After all equipment fails and mistakes happen. How a hotel recovers from problems and attends to their customers is what discriminates good from great. The Rosewood is a great hotel. We arrived on the 17th and received a warm greeting and shown our room. We noticed it was quite hot and were told that this would improve. Well, this did not improve and over the next couple of nights we struggled to sleep in our hot room. The hotel did everything it could to correct the problem, but nothing really worked until the day we left. The service manager was very apologetic, gave us a discount off of our stay and a free future night at the Rosewood. In the end we were won over and the other fantastic features of the hotel (Scarfe's Bar, the food and the premium service) made up for the problems. We would definitely stay there again, but next time maybe on a lower floor (not as hot!)
A Traveller
Rosewood London is centrally located, just a few minutes’ walk from the theater district, the Royal Opera House, or the shops …More

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