Desk, blackout curtains, soundproofing, iron/ironing board

Reviews of ibis London City - Shoreditch

3 out of 5
ibis London City - Shoreditch
5 Commercial Street, London, England

Reviews

8.4

Very good

Rating 10 - Excellent. 411 out of 1006 reviews" "
Rating 8 - Good. 413 out of 1006 reviews" "
Rating 6 - Okay. 109 out of 1006 reviews" "
Rating 4 - Poor. 39 out of 1006 reviews" "
Rating 2 - Terrible. 34 out of 1006 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were able to accommodate an early check in for us. This location is extremely close to a subway station and within a walk of at least two other stations, that had more dining options. The facility itself was perfect for a solo traveler, and had a great restaurant to get a hearty snack in the evening. Things out of their control: homeless individuals camped out near by. This may make other people uncomfortable.
Stayed 4 nights in Feb 2024

6/10 Okay

Jessica

Travelled with partner
Liked: Staff & service
Disliked: Amenities
If you are traveling and strictly looking for bare-bones lodging, then this is it. Proximity to transportation was nice, but for all three nights we stayed here, I didn’t get a good night’s sleep once. The rooms are temperature controlled by staff and was too hot overnight. We had to request a small desk fan just to get through the night. The room also had no ventilation so our bathroom towels remained constantly damp from the previous day’s shower. Finally, we tried to use the room’s Google Chromecast but it didn’t work. We were told by staff that only some room’s Chromecasts worked, since they were in the midst of getting rid of them.
Stayed 3 nights in Mar 2024

8/10 Good

Lauren

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Jennifer, Longmont

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is basic but clean and comfortable. Staff was very friendly and helpful. Location is excellent, around the corner from Aldgate East Station and next to a Tesco Express. Rated down slightly because location was very noisy with sirens most of the night and people yelling. I kept the window open because the room was hot . I like it cool. Also, to me the soap they provide smells like body odor. Bring your own soap. Great room for price and short stay. Would do again.
Stayed 1 night in Feb 2024

10/10 Excellent

claire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfortable and the reception staff were really friendly and helpful.
Stayed 3 nights in Feb 2024

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from jo on 14 Feb 2024
We very much appreciate your feedback regarding your stay at the ibis London City – Shoreditch. For us your feedback will always be an encouragement as we strive to continuously improve the quality of our services. Sincerely, Jose Lorente, FO shift leader.

8/10 Good

Morgan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a solo female traveller and I liked the property, especially for the price. I felt safe there, it was clean, and staff seemed nice. The bar wasn’t very busy so I didn’t use it, which I would have liked to. However, the rooms were very hot. I stayed in mid-December, there was no individual AC per room, and the heating in the hotel was cranked to HIGH, so I had to sleep with the window open. Luckily my room looked inward to a courtyard, so it was quiet, I can’t imagine a window onto the road would have been the same!
Stayed 2 nights in Dec 2023
Response from jo on 14 Feb 2024
Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Jose Lorente, FO shift leader

8/10 Good

meaghan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from jo on 14 Feb 2024
We very much appreciate your feedback regarding your stay at the ibis London City – Shoreditch. For us your feedback will always be an encouragement as we strive to continuously improve the quality of our services. Sincerely, Jose Lorente, FO shift leader.

8/10 Good

samit

Business traveller
Liked: Cleanliness, staff & service
thin windows and poor wifi quality
Stayed 3 nights in Jan 2024
Response from jo on 14 Feb 2024
We very much appreciate your feedback regarding your stay at the ibis London City – Shoreditch. For us your feedback will always be an encouragement as we strive to continuously improve the quality of our services. Sincerely, Jose Lorente, FO shift leader.

2/10 Terrible

Ian

Stayed 1 night in Jan 2024
Response from jo on 14 Feb 2024
We very much appreciate your feedback regarding your stay at the ibis London City – Shoreditch. For us your feedback will always be an encouragement as we strive to continuously improve the quality of our services. Sincerely, Jose Lorente, FO shift leader.

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Polite helpful receptionist. Situated next to the underground.
Stayed 1 night in Jan 2024
Response from jo on 14 Feb 2024
Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Jose Lorente, FO shift leader

8/10 Good

Dong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Mady Perez-Front Office Team Member on 10 Jan 2024
Thank you for your amazing feedback.

2/10 Terrible

Mahkaela

Stayed 8 nights in Dec 2023
Response from jo on 14 Feb 2024
We very much appreciate your feedback regarding your stay at the ibis London City – Shoreditch. For us your feedback will always be an encouragement as we strive to continuously improve the quality of our services. Sincerely, Jose Lorente, FO shift leader.

10/10 Excellent

Xie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
for the price i would say the room is exceptional. at the same period of time i also stayed in other two traditional hotels and they were much more expensive and the facilities were much less modern than ibis. overall we really enjoyed our stay in Ibis Shoreditch except the breakfast can be very crowded in the morning.
Stayed 4 nights in Dec 2023
Response from jo on 14 Feb 2024
Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Jose Lorente, FO shift leader

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from jo on 14 Feb 2024
We very much appreciate your feedback regarding your stay at the ibis London City – Shoreditch. For us your feedback will always be an encouragement as we strive to continuously improve the quality of our services. Sincerely, Jose Lorente, FO shift leader.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, neat and cozy!
The hotel was always clean and neat! The breakfast was very good and a large variety. We enjoyed our stay very much!
Stayed 3 nights in Nov 2023
Response from jo on 14 Feb 2024
Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Jose Lorente, FO shift leader

8/10 Good

Jamal

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Great hotel.
Stayed 3 nights in Dec 2023

6/10 Okay

Thania

Travelled with family
Liked: Staff & service
Great place next to the tube. You get your money worth not amazing but average. I would recommend cleaning the carpets.
Stayed 5 nights in Nov 2023

6/10 Okay

Paul

Stayed 3 nights in Nov 2023

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for an overnight stay in London close to amenities
Stayed 1 night in Nov 2023

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the underground tube station, which makes going in the heart of London very easy
Stayed 1 night in Nov 2023

8/10 Good

Jade

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023

10/10 Excellent

Martina Giulia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
This hotel was ideal for a short city break. The room was a good size for a London hotel. Room and common areas were clean and there was an excellent breakfast. The staff worked hard to keep everything refreshed.
Stayed 3 nights in Nov 2023
Response from Liya on 26 Nov 2023
Thank you for taking the time to leave a review!

6/10 Okay

megan

Liked: Room comfort
Average stay
Our welcome wasn’t the best. The lady on the desk was quite rude, we asked to drop our bags so we could explore; she said “yes well do what you need to do and then I put them away” I said well I’m not sure we never dropped our bags here, she sighed and spoke very patronising towards us. She told us what we needed to do and then put them in the cupboard. She was very blunt and rude. When we got to our room we only had one teabag and one milk so I went downstairs to ask for couple more, and they made out like we already had enough. We stayed 2 nights and we only had one teabag. I felt as though we were an inconvenience the whole time.
Stayed 2 nights in Nov 2023

10/10 Excellent

Danin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay in London
Hotel was nice. Clean. Very friendly staff. Great Breakfast.
Stayed 2 nights in Nov 2023
Response from Liya on 19 Nov 2023
Thank you for taking the time to leave a review! We hope to welcome you back again soon.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thé hôtel was good value Clean and very friendly helpful staff. Right beside a tube station so travel around london was easy
Stayed 1 night in Nov 2023
Response from Liya on 19 Nov 2023
Thank you for taking the time to leave a review! We hope to welcome you back again soon.

8/10 Good

Wong

Liked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Liya on 19 Nov 2023
Thank you for taking the time to leave a review!

10/10 Excellent

Sarah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My priority for this was cleanliness which was met with satisfaction. The sink water must be run through a different pipe as it had a sulfur smell to it and the shower was good. If you're not a heavy sleeper you might be kept up at night as it's along a busy road. Very convenient for solo business travel near the City of London. The tea kettle and iron in the room was convenient as was the Tesco next door.
Stayed 4 nights in Nov 2023
Response from Liya on 19 Nov 2023
Thank you for taking the time to leave a review! We hope to welcome you back again soon.

8/10 Good

Patience

Stayed 1 night in Nov 2023
Response from Liya on 19 Nov 2023
Thank you for taking the time to leave a review! We hope to welcome you back again soon.

2/10 Terrible

Michael

Stayed 1 night in Nov 2023
Response from FO on 10 Nov 2023
Thank you for you feedback

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Liya, Front Office Team Member on 5 Nov 2023
Thank you for your feedback!

8/10 Good

Ada

Stayed 4 nights in Oct 2023
Response from Liya on 26 Nov 2023
Thank you for taking the time to leave a review!

2/10 Terrible

Joanna

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just had an awful stay. No hot water for eve oh showers. Staff they would fix before morning. No hot water for morning shower. Did not respond to WhatsApp as they said they would and Staff were rude when I complain at the front desk. Needless to say. Won’t stay again
Stayed 1 night in Nov 2023
Response from Front Office on 5 Nov 2023
Thank you for your feedback.

4/10 Poor

Nadiya

Disliked: Amenities
I had an item stolen from my luggage. I had loud banging on my floor at 3:30 in the morning. I felt so scared being a woman traveling solo. They opened windows that were labeled “closed for security” every day so when I came back late in the evening my room was freezing cold. I complained and was given another room in which the bed creaked, the room was freezing because the staff still left the window open and there was hair (that wasn’t my own) in the shower before I even used the bathroom. Water stains on all the hardware in the bathroom. You can tell the cleaning staff didn’t clean thoroughly. My biggest complaint was the security. I felt so scared after the first incident and with my clothing item going missing. I came back to the hotel at 12 am one night, thankfully my friend came with me because the key to my room wasn’t working. I have never felt unsafe in London (I go twice a year) and this time I actually made a friend come with me. Why did I pay for a hotel if not to be secure?
Stayed 5 nights in Oct 2023
Response from fo on 5 Nov 2023
Thank you for your feedback!

10/10 Excellent

Shelley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for access to tube and to Tower Bridge area. Clean and modern hotel, very welcoming and comfortable room.
Stayed 2 nights in Oct 2023
Response from JL on 2 Nov 2023
Thank you for your feedback!Jose Lorente, FO

10/10 Excellent

Jos De

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had everything that we needed for a comfortable stay in London. Thank you to the friendly staff.
Stayed 6 nights in Oct 2023
Response from Liya on 29 Oct 2023
Good Morning,I am glad to hear you had a comfortable stay at our hotel.I will pass on your thanks to the rest of the staff and we will keep up the good work!We hope to welcome you back soon.Kind regards,Liya. Front Office Team Member

2/10 Terrible

Melvin

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from liya on 29 Oct 2023
Good morning,Thank you for taking the time to leave a review.Kind regards,Liya, Front Office Team Member

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff were very helpful and approachable. Stayed for 4 days, rooms were cleaned and fresh towels provided daily. Breakfast was excellent, plenty of choice.bar meals good also. Would book again. Shoreditch market is a must to visit.
Stayed 3 nights in Oct 2023
Response from JL on 22 Oct 2023
Thank you for taking the time to tell us about your stay at our hotel!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a lovely stay it was clean and the staff were very accommodating.
Stayed 2 nights in Oct 2023
Response from JL on 22 Oct 2023
Thank you for taking the time to tell us about your stay at our hotel.

4/10 Poor

Yulan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stained bedsheet
Room was very basic but serviceable. However, just after a long day, about to get into bed at around 10:30pm, turned over the bed cover and found dirty bedsheet underneath with obvious stains (photo-ed). Sent to customer service, hoping to get it changed, only to be told no house keeping at this time, without even an apology. After insisting, was told either to pack up everything and change a room at this late hours or change the bed myself. Totally unacceptable. Will not be staying ever again or recommending to anyone.
Stayed 1 night in Oct 2023
Response from J on 22 Oct 2023
Thank you for taking the time to tell us about your stay at our hotel. Please rest assured that we will take appropriate measures to prevent it from happening again.

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from JL on 21 Oct 2023
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.We wish you all the best and hope to see you soon Regards, Jose Lorente, Front Office Shift Leader

10/10 Excellent

G

Stayed 1 night in Oct 2023
Response from jl on 18 Oct 2023
Thank you for the high score provided. We hope to see you once again. Jose L

4/10 Poor

Andre

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disappointing
Checked in last night, no issues here. Room was not clean, especially the bathroom. Hair all over shower, taps hadn’t been wiped and very dirty. Hair stuck to walls in bathroom. No lock on bathroom door. Stains on the towels. Check out was quick and fine.
Stayed 1 night in Oct 2023
Response from JL on 21 Oct 2023
Thank you again for sharing your experience. We wish you all the best and hope to see you soon Regards, Jose Lorente, Front Office Shift Leader

10/10 Excellent

Maria del Socorro

Stayed 1 night in Oct 2023
Response from jL on 18 Oct 2023
Thank you for the high score provided. We hope to see you once again. Jose L

10/10 Excellent

Sion

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from JL on 18 Oct 2023
Thank you for the high score provided. We hope to see you once again. Jose L

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient position. Able to provide a twin room.
Stayed 1 night in Oct 2023
Response from JL on 21 Oct 2023
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.We wish you all the best and hope to see you soon Regards, Jose Lorente, Front Office Shift Leader

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very welcoming. I liked the decor and the room. There were homeless people sleeping on the street just outside and for some reason a double mattress propped up against the hotel door. Very convenient for the tube and walkable to Liverpool St Station. good location for Shoreditch and Spitalfields.
Stayed 1 night in Oct 2023
Response from JOSE on 4 Oct 2023
We very much appreciate your comments regarding your stay at Ibis London City. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Jose L

10/10 Excellent

Grace Yuen Kam

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and the subway station just nearby
Stayed 4 nights in Sep 2023
Response from JOSE on 4 Oct 2023
We very much appreciate your comments regarding your stay at Ibis London City. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Jose L

8/10 Good

Hector

Stayed 2 nights in Sep 2023
Response from JL on 18 Oct 2023
Thank you for the high score provided. We hope to see you once again. Jose L