4/10 Poor
Sam
Travelled with partner
22 Mar 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wasn’t expecting hotel standards for our stay .we booked only for one night to visit the royal Albert hall . Location wise it was very close and convenient.
But i would highly recommend anyone not to stay here.
The room itself was dark and dingy not at all like the photos on the website . Toilet was dirty with stains the bed seemed to be broken on one side and slanted which was less than ideal. The view outside our window was just a scaffolding building site. But even after all that I thought it’s only one night it won’t be that bad .
This place seems to attracts all sorts of people that show lack of respect for others, it comes across more like a bedsit for the homeless . we were woken up at 0300 from loud music and shouting
There was a party happening next door to our room. They were letting in people from outside so multiple people were in the corridor.
People were banging on doors . Smoking weed and god knows what else . Felt really unsafe and not happy at all.
Me and the Mrs didn’t sleep and was a really stressful situation to be in.
When we explained the situation to reception they were unhelpful and didn’t seem bothered in the slightest .
We have to take it up through management to try and get a refund. But we’ve had no reply. We feel robbed and it ruined our stay in London.
Stay clear !
Sam
Stayed 1 night in Mar 2024