Marvelous Room, Studio Suite, Queen Bed, Courtyard View | Living area | 50-inch Smart TV with cable channels, iPod dock

Reviews of Hotel Metro

3.5 out of 5
Hotel Metro
32 Covent Market Place, London, ON

Reviews

9.2

Wonderful

Rating 10 - Excellent. 674 out of 1014 reviews" "
Rating 8 - Good. 234 out of 1014 reviews" "
Rating 6 - Okay. 66 out of 1014 reviews" "
Rating 4 - Poor. 26 out of 1014 reviews" "
Rating 2 - Terrible. 14 out of 1014 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Great hidden gem.
Stayed 1 night in Mar 2024

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, stylish. Studio Suite perfect size. Close to Bud Gardens
Stayed 1 night in Mar 2024

10/10 Excellent

Melanie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I love the size of the rooms,and bathroomsWe've been twice in the last month and both rooms were different but just as spacious
Stayed 1 night in Mar 2024
Response from Ryan A - General Manager on 25 Mar 2024
Thank you for supporting local and choosing Hotel Metro for your accommodations in London, Ontario! We appreciate the wonderful review. It's always great to hear from a return guest! We look forward to hosting you next time, take care and travel safely!

10/10 Excellent

Dillan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Nice room
Stayed 1 night in Mar 2024
Response from Ryan A - General Manager on 25 Mar 2024
Thank you for supporting local and choosing Hotel Metro for your accommodations in London, Ontario! We appreciate the wonderful review, and look forward to hosting you next time. Take care and travel safely!

8/10 Good

susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Good but not great hotel Somewhat sketchy area centrally located King room was spacious but worn Shower pressure and water temp was good but shower was cold as the shower had no door Weird noise from the plumbing Small and thin towels
Stayed 2 nights in Mar 2024
Response from Ryan A - General Manager on 21 Mar 2024
Thanks for taking the time to leave a review. We really appreciate all our guests' feedback as it helps to improve everyone's experience at our property. We take great care and attention in our property. I'll look into the details of your specific stay and ensure the items you mentioned are addressed. We look forward to hosting you next time, take care and travel safely!

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ryan A - General Manager on 19 Mar 2024
Thank you for supporting local and choosing Hotel Metro for your accommodations in London, Ontario! We appreciate the wonderful review, and look forward to hosting you next time. Take care and travel safely!

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Metro was easy enough to find, exceptionally convenient to downtown dining options, the market, and a short walk from Grand Theater. Quiet, clean, comfortable, secure, with friendly staff.
Stayed 1 night in Mar 2024
Response from Ryan A - General Manager on 15 Mar 2024
Thank you for supporting local and choosing Hotel Metro for your accommodations in London, Ontario! We appreciate the wonderful review. I'll be sure to share your sentiments with the staff. We look forward to hosting you next time, take care and travel safely!

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to walk to everything
Stayed 1 night in Mar 2024
Response from Ryan A - General Manager on 15 Mar 2024
Thank you for supporting local and choosing Hotel Metro for your accommodations in London, Ontario! We appreciate the wonderful review, and look forward to hosting you next time. Take care and travel safely!

10/10 Excellent

Randal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ryan A - General Manager on 15 Mar 2024
Thank you for supporting local and choosing Hotel Metro for your accommodations in London, Ontario! We appreciate the amazing review, and look forward to hosting you next time. Take care and travel safely!

4/10 Poor

Michelle

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
We didn’t like having to wait until after 4:30pm for our room to be ready. As well as the fact that since there was no staff after 10:30pm we were unable to complain about the excessive noise coming from other hotel patrons in the middle of the night. We were unable to sleep.
Stayed 1 night in Mar 2024
Response from Ryan A - General Manager on 12 Mar 2024
Thank you for supporting local and choosing Hotel Metro for your accommodations in London, Ontario! We appreciate the review, and apologize you didn't get the stay you deserve. We'll reach out to you as we'd like to hear more details about your stay. We look forward to hosting you next time. Take care and travel safely!

8/10 Good

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ryan A - General Manager on 7 Mar 2024
Thank you for supporting local and choosing Hotel Metro for your accommodations in London, Ontario! We appreciate the nice review, and look forward to hosting you next time. Take care and travel safely!

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Always very clean, nice staff, very comfortable, good selection of hot beverages, love the location, and I love the personal lil blanket on the bed.
Stayed 1 night in Mar 2024
Response from Ryan A - General Manager on 7 Mar 2024
Thank you for supporting local and choosing Hotel Metro for your accommodations in London, Ontario! We appreciate the wonderful review, and look forward to hosting you next time. Take care and travel safely!

10/10 Excellent

Zuzana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect downtown location! Loved the modern decor
Stayed 1 night in Feb 2024
Response from Ryan A - General Manager on 7 Mar 2024
Thank you for supporting local and choosing Hotel Metro for your accommodations in London, Ontario! We appreciate the wonderful review, and look forward to hosting you next time. Take care and travel safely!

10/10 Excellent

German, Hamilton

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice, the room was appropriate, washroom was neat and clean. We also liked that we could access both the building and the room with just a code.
Stayed 1 night in Feb 2024
Response from Ryan A - General Manager on 4 Mar 2024
Thank you for supporting local and choosing Hotel Metro for your accommodations in London, Ontario! We appreciate the wonderful review, and look forward to hosting you next time. Take care and travel safely!

10/10 Excellent

Randee

Stayed 1 night in Mar 2024
Response from Ryan A - General Manager on 25 Mar 2024
Thank you for supporting local and choosing Hotel Metro for your accommodations in London, Ontario! We appreciate the wonderful review, and look forward to hosting you next time. Take care and travel safely!

10/10 Excellent

Sunil

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
123
Stayed 2 nights in Feb 2024
Response from Ryan A - General Manager on 4 Mar 2024
Thank you for supporting local and choosing Hotel Metro for your accommodations in London, Ontario! We appreciate the wonderful review, and look forward to hosting you next time. Take care and travel safely!

8/10 Good

Salwa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was ready on time and check in was fast and convenient. Excellent room and a fantastic tub!
Stayed 1 night in Feb 2024
Response from Ryan A - General Manager on 1 Mar 2024
Thank you for supporting local and choosing Hotel Metro for your accommodations in London, Ontario! We appreciate the nice review, and look forward to hosting you next time. Take care and travel safely!

10/10 Excellent

Joseph

Stayed 1 night in Feb 2024
Response from Ryan A - General Manager on 21 Mar 2024
Thank you for supporting local and choosing Hotel Metro for your accommodations in London, Ontario! We appreciate the wonderful review. I'll be sure to share your sentiments with the staff. We look forward to hosting you next time, take care and travel safely!

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central downtown, convenient, easy check in, loved the room.
Stayed 1 night in Jan 2024
Response from Shawn - Front Desk Manager on 26 Feb 2024
Thank you for supporting local and choosing Hotel Metro for your accommodations in London, Ontario! We appreciate the wonderful review, and look forward to hosting you next time. Take care and travel safely!

10/10 Excellent

Rebekkah, Owen Sound

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was lovely. Restaurant was unfortunately closed and no extras offered for VIP. Parking for oversized vehicles several blocks away. Friendly efficient check in.
Stayed 1 night in Feb 2024
Response from Shawn - Front Desk Manager on 26 Feb 2024
Thank you for supporting local and choosing Hotel Metro for your accommodations in London, Ontario! We appreciate the wonderful review, and look forward to hosting you next time. Take care and travel safely!

10/10 Excellent

Angela

Stayed 2 nights in Feb 2024
Response from Ryan A - General Manager on 21 Mar 2024
Thank you for supporting local and choosing Hotel Metro for your accommodations in London, Ontario! We appreciate the wonderful review, and look forward to hosting you next time. Take care and travel safely!

10/10 Excellent

Minnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a night and I'm glad I did! It was a quick walk to the London Music Hall where I was going for the evening. Absolutely stunning room, tastefully decorated. I would have loved a brighter light over looking the bathroom mirror for doing hair and make up but I made due. Staff was very friendly and warm. I will be staying here again next time I visit London
Stayed 1 night in Feb 2024
Response from Shawn - Front Desk Manager on 26 Feb 2024
Thank you for supporting local and choosing Hotel Metro for your accommodations in London, Ontario! We appreciate the wonderful review, and look forward to hosting you next time. Take care and travel safely!

2/10 Terrible

Stephen

Stayed 1 night in Feb 2024
Response from Ryan A - General Manager on 21 Mar 2024
Thank you for supporting local and choosing Hotel Metro for your accommodations in London, Ontario! We appreciate the review, and apologize you didn't get the stay you deserve. We'll reach out to you as we'd like to hear more details about your stay. We look forward to hosting you next time. Take care and travel safely!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
the room was great.we had a nice stay
Stayed 1 night in Feb 2024
Response from Ryan A - General Manager on 22 Feb 2024
Thank you for supporting local and choosing Hotel Metro for your accommodations in London, Ontario! We appreciate the wonderful review, and look forward to hosting you next time. Take care and travel safely!

10/10 Excellent

Curt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms! Great staff!
Stayed 1 night in Feb 2024
Response from Shawn - Front Desk Manager on 20 Feb 2024
Thank you for supporting local and choosing Hotel Metro for your accommodations in London, Ontario! We appreciate the wonderful review, and look forward to hosting you next time. Take care and travel safely!

10/10 Excellent

Taryn

Liked: Staff & service, property conditions & facilities
Loved that it was a one minute walk To bud gardens
Stayed 1 night in Feb 2024
Response from Shawn - Front Desk Manager on 20 Feb 2024
Thank you for supporting local and choosing Hotel Metro for your accommodations in London, Ontario! We appreciate the wonderful review, and look forward to hosting you next time. Take care and travel safely!

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Shawn - Front Desk Manager on 20 Feb 2024
Thank you for supporting local and choosing Hotel Metro for your accommodations in London, Ontario! We appreciate the wonderful review, and look forward to hosting you next time. Take care and travel safely!

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Cool hotel
Response from Shawn - Front Desk Manager on 20 Feb 2024
Thank you for supporting local and choosing Hotel Metro for your accommodations in London, Ontario! We appreciate the wonderful review, and look forward to hosting you next time. Take care and travel safely!

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ryan A - General Manager on 21 Mar 2024
Thank you for supporting local and choosing Hotel Metro for your accommodations in London, Ontario! We appreciate the wonderful review. I'll be sure to share your sentiments with the staff. We look forward to hosting you next time, take care and travel safely!

10/10 Excellent

Gabriella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ryan A - General Manager on 16 Feb 2024
Thank you for supporting local and choosing Hotel Metro for your accommodations in London, Ontario! We appreciate the wonderful review, and look forward to hosting you next time. Take care and travel safely!

10/10 Excellent

Kayla

Liked: Property conditions & facilities
Got the same room the second time around wa ms very pleased love tub thank uou
Stayed 2 nights in Feb 2024
Response from Shawn - Front Desk Manager on 5 Feb 2024
Thank you for supporting local and choosing Hotel Metro for your accommodations in London, Ontario! We appreciate the wonderful review, and look forward to hosting you next time. Take care and travel safely!

6/10 Okay

Bob

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Shawn - Front Desk Manager on 5 Feb 2024
Thank you for supporting local and choosing Hotel Metro for your accommodations in London, Ontario! We appreciate the review, and apologize you didn't get the stay you deserve. If you could reach out to management, we'd like to hear more details about your stay. We look forward to hosting you next time. Take care and travel safely!

6/10 Okay

Rosann

Liked: Cleanliness, staff & service, property conditions & facilities
The room was comfortable, quiet & clean. We had trouble with the controlled entry (not tech savvy). There was no one at the front desk when we checked out so we didn’t get a receipt. We would stay here again.
Stayed 1 night in Jan 2024
Response from Shawn - Front Desk Manager on 2 Feb 2024
Thank you for supporting local and choosing Hotel Metro for your accommodations in London, Ontario! We appreciate the review, and look forward to hosting you next time. You pre-paid Expedia for your room, so your receipt will come directly from them. Take care and travel safely!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Shawn at the front desk was very helpful...also, walking distance to many amenities... would book again
Stayed 1 night in Jan 2024
Response from Ryan A - General Manager on 29 Jan 2024
Thank you for supporting local and choosing Hotel Metro for your accommodations in London, Ontario! We appreciate the wonderful review, I'll be sure to share your sentiment with the staff. We look forward to hosting you next time, take care and travel safely!

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ryan A - General Manager on 26 Jan 2024
Thank you for supporting local and choosing Hotel Metro for your accommodations in London, Ontario! We appreciate the wonderful review, and look forward to hosting you next time. Take care and travel safely!

8/10 Good

Monaliza

Liked: Cleanliness, staff & service, property conditions & facilities
The coziness..
Stayed 3 nights in Jan 2024
Response from Ryan A - General Manager on 23 Jan 2024
Thank you for supporting local and choosing Hotel Metro for your accommodations in London, Ontario! We appreciate the wonderful review, and look forward to hosting you next time. Take care and travel safely!

8/10 Good

Kiara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel - the king loft was just as the photos and perfect for a couples weekend. Great location with tons of restaurants in walking distance. the staff at we encountered were very nice and always helpful. The only things we noticed were (1) never saw housekeepers, and had to call down for clean towels and for our trash to be taken, (2) there is nowhere to hang towels and/or robes as there is only one hook in the entire room
Stayed 2 nights in Jan 2024
Response from Ryan A - General Manager on 22 Jan 2024
Thank you for supporting local and choosing Hotel Metro for your accommodations in London, Ontario! We appreciate the review, and look forward to hosting you next time. Take care and travel safely!

8/10 Good

Melissa

Stayed 1 night in Jan 2024
Response from Ryan A - General Manager on 22 Jan 2024
Thank you for supporting local and choosing Hotel Metro for your accommodations in London, Ontario! We appreciate the review, and look forward to hosting you next time. Take care and travel safely!

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Love this site. Absolutely recommend
Stayed 1 night in Jan 2024
Response from Ryan A - General Manager on 22 Jan 2024
Thank you for supporting local and choosing Hotel Metro for your accommodations in London, Ontario! We appreciate the wonderful review, and look forward to hosting you next time. Take care and travel safely!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ryan A - General Manager on 22 Jan 2024
Thank you for supporting local and choosing Hotel Metro for your accommodations in London, Ontario! We appreciate the wonderful review, and look forward to hosting you next time. Take care and travel safely!

6/10 Okay

RAYMOND, TORONTO

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Ryan A - General Manager on 8 Feb 2024
Thank you for supporting local and choosing Hotel Metro for your accommodations in London, Ontario! We appreciate the review, and apologize you didn't get the stay you deserve. If you could reach out to management, we'd like to hear more details about your stay. We look forward to hosting you next time. Take care and travel safely!

6/10 Okay

Marc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Its a different atmosphere.
Stayed 1 night in Dec 2023
Response from Ryan A - General Manager on 19 Jan 2024
Thanks for taking the time to leave a review. We really appreciate all our guests' feedback as it helps to improve everyone's experience at our property.I apologize that you stay wasn't to your liking. If you could reach out to me directly, I'd like to learn more about your stay. Take care and travel safely

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ryan A - General Manager on 19 Jan 2024
Thank you for supporting local and choosing Hotel Metro for your accommodations in London, Ontario! We appreciate the wonderful review, and look forward to hosting you next time. Take care and travel safely!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Unassuming exterior - gorgeous rooms.
Stayed 1 night in Jan 2024
Response from Ryan A - General Manager on 12 Jan 2024
Thank you for supporting local and choosing Hotel Metro for your accommodations in London, Ontario! We appreciate the amazing review, and look forward to hosting you next time. Take care and travel safely!

6/10 Okay

Laura

Travelled with family
Liked: Staff & service
Disliked: Amenities
I was underwhelmed, after being quite impressed by the images when I booked. The room was a little tired (buckled carpet and a dining table that looked like a craft project). The beds were clean and comfortable, but that’s about it. The room looked into an internal courtyard (which was an indoor room) so you didn’t get much in the way of natural light, although the courtyard room had a skylight. It was a bit sad to look out. Parking was a hassle. You have to pay to park across the street (you pay $20 which they told me was a $10 savings) but you have to drive around 5 city blocks to get to it because of the one way streets. There were restaurants nearby, but also abandoned buildings and homeless. All a little sad, really.
Stayed 1 night in Jan 2024
Response from Ryan A - General Manager on 19 Jan 2024
Thanks for taking the time to leave a review. We really appreciate all our guests' feedback as it helps to improve everyone's experience at our property.We're sorry to hear your stay wasn't to your satisfaction like most our guests that stay with us at Hotel Metro. We take great care and attention in our property. We will certainly look into the details of your specific stay and ensure the items you mentioned are addressed if need be.We would love the opportunity to host you again. Please contact me directly as I'd be happy to arrange a complimentary stay and ensure a great night.

8/10 Good

Ceira

Stayed 1 night in Jan 2024
Response from Ryan A - General Manager on 12 Jan 2024
Thank you for supporting local and choosing Hotel Metro for your accommodations in London, Ontario! We appreciate the amazing review, and look forward to hosting you next time. Take care and travel safely!

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ryan A - General Manager on 9 Jan 2024
Thank you for supporting local and choosing Hotel Metro for your accommodations in London, Ontario! We appreciate the wonderful review, and look forward to hosting you next time. Take care and travel safely!

8/10 Good

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ryan A - General Manager on 9 Jan 2024
Thank you for supporting local and choosing Hotel Metro for your accommodations in London, Ontario! We appreciate the amazing review, and look forward to hosting you next time. Take care and travel safely!

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ryan A - General Manager on 8 Jan 2024
Thank you for supporting local and choosing Hotel Metro for your accommodations in London, Ontario! We appreciate the wonderful review, and look forward to hosting you next time. Take care and travel safely!

10/10 Excellent

Kristin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ryan A - General Manager on 8 Jan 2024
Thank you for supporting local and choosing Hotel Metro for your accommodations in London, Ontario! We appreciate the amazing review, and look forward to hosting you next time. Take care and travel safely!