The receptionist at Check-in was rather rude, even confirmed by my daughter.
No welcome or nothing, but started right away when I introduced myself with, “I tried a pre-authorization on your credit card on file and it was declined, you have to give me another”. My card on file is an amex and I have never had an issue with it, and I used It just a few hours ago. Try it again please. Apparently not happy at all she tried it again, and yes it worked perfectly. Then we went out for dinner, and at both times when leaving and coming back I said “Good Evening”, and at neither I got a response.
The clerk this morning at check out was courteous and nice though.
We liked the room, especially that there were hardwood floors instead of carpet. The decoration is very nice as well.
Parking in the garage across the street was ok and convenient as well.