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Reviews of Holiday Inn London - Whitechapel, an IHG Hotel

4 out of 5
Holiday Inn London - Whitechapel, an IHG Hotel
5 Cavell Street, London, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 465 out of 1002 reviews" "
Rating 8 - Good. 426 out of 1002 reviews" "
Rating 6 - Okay. 86 out of 1002 reviews" "
Rating 4 - Poor. 18 out of 1002 reviews" "
Rating 2 - Terrible. 7 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, property conditions & facilities
Not the best area but perfect t for what I wanted. Staff were amazing on reception room was perfect and hotel was very clean. Good selection for breakfast but didn’t find the meat too well cooked on the buffet but that said the staff were all fantastic and I would recommend this hotel to anyone.
Stayed 1 night in Mar 2024

8/10 Good

Jasmin

Liked: Cleanliness, staff & service, property conditions & facilities
A very pleasant stay for the evening
Stayed 1 night in Feb 2024

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel
Perfect hotel. Great for a getaway for me. Rail links are brilliant. Very close too.
Stayed 1 night in Jan 2024

6/10 Okay

Stephanie

Travelled with partner
Disliked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Hassan

Great location and service.
Stayed 4 nights in Nov 2023

8/10 Good

Ed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty good
Nice hotel in a not so lovely location. The room was large and mostly clean although the fabric seat was stained. The room facilities are also good. Coffee making facilities with Nespresso machine. Ironing board. Hair drier, TV plenty of towels and adjustable heating. The cost was a bit on the high side but otherwise I would consider returning.
Stayed 2 nights in Nov 2023

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff at reception and in dining room Nice rooms and bathroom Noisy air con

10/10 Excellent

Sharon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay for a short break in London.
Stayed 1 night in Nov 2023

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is lovely. Very clean and our room was absolutely massive. Big tv, fridge, coffee machine, speaker, robe and nice stuff for the shower. Area around the hotel was a bit grotty but would stay again.
Stayed 1 night in Nov 2023

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Very welcoming staff
Had a great stay staff very friendly and helpful made us feel welcome. Only small negative was that i felt the mattress a bit hard and didn't have a totally sound sleep. Overall a nice stay
Stayed 3 nights in Nov 2023

10/10 Excellent

Dincer

Liked: Cleanliness, staff & service, property conditions & facilities
Not the best area in London
Stayed 2 nights in Nov 2023

10/10 Excellent

Shalene, Couva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the majority of staff very pleasant and helpful, especially Mr.Parvez, whom we met at check-in. He was truly helpful which we deeply appreciated when we needed to extend our stay at the last minute due to a 12 hour airline delay. We only had an issue at our check-out because that particular staff member indicated he could provide a detail expense list/receipt because we booked via Expedia.
Stayed 1 night in Oct 2023

8/10 Good

Wilson

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Overall the property was good we enjoyed our stay but breakfast was stagnant over 5 days needs a massive overhaul. Plus the staff was too rude at time while serving
Stayed 6 nights in Oct 2023

8/10 Good

Josue

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Restaurante need a improvement need more selection of meals
Stayed 3 nights in Oct 2023

2/10 Terrible

DAVID

Stayed 2 nights in Oct 2023

10/10 Excellent

Victor

Stayed 2 nights in Sep 2023

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Inn Whitechapel
Very nice, comfortable, and clean hotel close to several underground stations. The staff was great especially the front desk people (Fairouz in particular was very helpful at checkin and checkout). Not located in the most exciting or glamorous part of town but I would definitely stay there again.
Stayed 1 night in Sep 2023

10/10 Excellent

Sandre

Stayed 1 night in Sep 2023

10/10 Excellent

Nuk

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Suzanne

Travelled with family
Liked: Amenities
Staff were efficient and courteous. Room was spotless. Would definitely recommend.
Stayed 1 night in Aug 2023

8/10 Good

Aziza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we liked the room we had, no complaints about it, it has everything a guest would need in a hotel room : comfortable bed and sofa bed, high table (desk like), a chair, a low small table on which we foud 2 small water bottles, a cute coffe and tea corner a coffee maker (3 coffee capsules), 2 mugs, 2 cups, 2 glasses, 2 tea spoons, mini fridge, a tall mirror. In the wardrobe : few hangers, 1 bath tobe, iron, ironing board and a hair dryer. The bathroom spot on, complete toiletry. Plenty of lights options. Air con did stop for a bit during the night but restart early in the morning. The receptionist Fairouz and Afni were available at the desk all the time, most of all helpful and patient. I needed some photocopies, didn't know were to go and I was limited with the time, Fairouz kindly did it for me. Regarding the food, we were happy to learn they had Halal food, we only had one meal at the hotel, overall it was good my sons loved their burgers :) The only downside I would mention was the unpleasant view from our room (piles of waste bags dumped on the pavement) .
Stayed 2 nights in Aug 2023

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Nice reception staff and breakfast
Stayed 2 nights in Aug 2023

10/10 Excellent

Ben, Woodland Hills

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, well maintained and great breakfast.
Stayed 3 nights in Aug 2023

10/10 Excellent

carvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Jul 2023

6/10 Okay

Takuya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and area was not good for me.
Stayed 1 night in Jul 2023

6/10 Okay

Walter Twonyall

Stayed 8 nights in Jul 2023

4/10 Poor

Andrew, Chicago

Travelled with family
Disliked: Staff & service, property conditions & facilities
If you want to sleep in tropical, jungle-like temperatures in the midst of Tower Hamlets, this is your place. No windows, no air conditioning - just imagine the room after you’ve had a pre-bedtime shower. Anyway, the air conditioner is there, and is supposed to work, but it seems management has decided to turn off entire floors and disguise it as a “maintenance problem.” I guess it’s better that you’re inconvenienced than their wallets. Good luck folks, I recommend staying October through March.
Response from Johnson on 28 Jun 2023
Dear Andrew,Thank you for choosing to stay at Holiday Inn London Whitechapel. Please accept my sincere apologies for all the discomfort caused due to the air conditioning issue in certain parts of the floor. Unlike you mentioned it is not deliberate, as no one would decide to switch the air conditioning off during warmer weather. We did have an issue and the technician from the air conditioning company was unable to confirm. Yes, few of our rooms on that floor did get affected. The team did everything they could by putting fan in the room where possible and put bottles of water. This was something completely out of our control.Please do get in touch when you plan your next visit so that we can look after you.Kind regards,Johnson JosephGeneral Manager

10/10 Excellent

Katherine

Stayed 1 night in Jun 2023

10/10 Excellent

alicia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eclectic neighborhood-close to transit.
Hotel was unexpected oasis in the neighborhood. Close to shadwell station(s). Working class neighborhood. If u are looking for upscale shopping, this is not for you. However, if you want to soak up “east end” this is for you. I would recommend mastering the public transit system. A taxi from Heathrow to hotel was very expensive as there is so much congestion. Took almost 1.5 hrs to get to hotel via taxi. Much shorter (and cheaper) to take mass transit to station close to hotel. Then take a cab the rest of the way.
Stayed 3 nights in Jun 2023

8/10 Good

Dawn

Stayed 1 night in May 2023

10/10 Excellent

SERGIO

Stayed 1 night in May 2023

2/10 Terrible

Jeannette

Travelled with partner
Disliked: Property conditions & facilities
No parking near the property the recommended parking facility is a few blocks away, in a not nice part of town and didn’t seem like an actual business. Room service was edible but pricey. The hotel didn’t give me a “safe” feeling and we ended up checking out a day early to get out of there as quickly as possible, regardless of the financial loss of doing so.
Stayed 2 nights in May 2023
Response from Hotel on 11 May 2023
Hi JeannetteThank you for your response and feedback. Sadly we do not have parking at the hotel, and advertise this on our site. Many of our guests have used the parking nearby with no complaints so I do apologise this was an issue during your stay. In terms of the area we rest assure it is a safe and secure location with no incidents in the past, with many guests advising we are safer than most areas in London as a city. I do hope the hotel itself will not deter your next visit with us and thank you again for your feedback

10/10 Excellent

Liang

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Good service..room clean. But located is not so convenient
Stayed 3 nights in Apr 2023

10/10 Excellent

Atif

Stayed 2 nights in Apr 2023

10/10 Excellent

Rachel

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Tess

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean, staff friendly
Stayed 1 night in Apr 2023

10/10 Excellent

M

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Patrick

Stayed 1 night in Mar 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel room was clean and the staff friendly and helpful. Breakfast was delicious. The hotel is also conveniently placed near a tube station and buses pass in front of it regularly. It s also not far from Canary Wharf.
Stayed 1 night in Mar 2023

10/10 Excellent

Gillian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and tidy
Stayed 1 night in Feb 2023

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

6/10 Okay

Watches

Business traveller
Liked: Cleanliness, staff & service
Easy & spacious, but slightly underwhelming.
Reception staff welcomed me very well, room was bright and very spacious. Bed comfy. Located was easy to find however the area felt a little run- down. Kettle did not work which was a shame.
Stayed 1 night in Jan 2023
Response from Johnson Joseph on 20 Jan 2023
Dear Watches,Thank you for choosing to stay at Holiday Inn London Whitechapel. I am pleased to read you enjoyed your stay with us and found our room clean, bright and spacious. Thank you for highlighting the team, they are at the centre of everything we do. My apologies regarding the kettle if you would have informed us we could have replaced them right away. I look forward to welcoming you in the near future.Kind regards,Johnson JosephGeneral Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and close to easy transport
Stayed 1 night in Jan 2023

8/10 Good

Mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

10/10 Excellent

Eva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thanks. Enjoyed out stay.

4/10 Poor

suzanne

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No instructions over air conditioning so we were in a stifling room with no opening window.
Stayed 1 night in Oct 2022
Response from Razvan Ionescu, Hotel Operations Manager on 24 Oct 2022
Dear Suzane,Thank you for your feedback about your recent stay at Holiday Inn London Whitechapel. I am sorry to find it difficult to operate the air conditioning.Yours Sincerely

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have never stayed at a hotel that had this great of Staff! Israh and Mashesh made me feel so comfortable
Stayed 10 nights in Oct 2022
Response from Razvan Ionescu, Hotel Operations Manager on 2 Nov 2022
Dear JeffereyWe appreciate your comments regarding your recent stay at Holiday Inn London Whitechapel.It is always a pleasure to receive positive feedback. So, naturally, I will share your comments with our team. Also, I am sure that this feedback will encourage all our staff as we strive to improve the quality of our services continuously.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Yours Sincerely,

8/10 Good

Riina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2022
Response from Razvan Ionescu, Hotel Operations Manager on 2 Nov 2022
Dear RimaWe appreciate your comments regarding your recent stay at Holiday Inn London Whitechapel.It is always a pleasure to receive positive feedback. I will share your comments with our team. Also, I am sure that this feedback will serve as an encouragement to all our staff as we strive to improve the quality of our services continuously.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Yours Sincerely,Razvan IonescuHotel Operations ManagerHoliday Inn London Whitechapel