Holiday Inn London - West, an IHG Hotel

Photo gallery for Holiday Inn London - West, an IHG Hotel

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Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace
Premium Room | Premium bedding, in-room safe, desk, laptop workspace
Standard Room, 2 Single Beds | Premium bedding, in-room safe, desk, laptop workspace

Overview of Holiday Inn London - West, an IHG Hotel

Holiday Inn London - West, an IHG Hotel

4.0 star property

4.0/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
4 Portal Way, London, England, W3 6RT

Explore the area

  • Popular LocationWestfield London Shopping Centre11 min drive
  • Popular LocationSSE Arena, Wembley21 min drive
  • Popular LocationWembley Stadium22 min drive
  • AirportLondon (LHR-Heathrow)30 min drive

Choose dates to view prices

About this area


Holiday Inn London - West, an IHG Hotel is located in Acton, a neighbourhood in London, and is near the airport and near a metro station. Marble Arch and Hyde Park Corner are notable landmarks, and travellers looking to shop may want to visit Westfield London Shopping Centre and London Designer Outlet. Looking to enjoy an event or a match? See what's going on at SSE Arena, Wembley or Wembley Stadium. Guests appreciate the hotel's central location.

What's nearby

  • Westfield London Shopping Centre - 11 min drive
  • Portobello Road Market - 16 min drive
  • London Designer Outlet - 19 min drive
  • SSE Arena, Wembley - 21 min drive
  • Wembley Stadium - 22 min drive

Getting around

  • North Acton Underground Station - 4 min walk
  • London Acton Main Line Station - 8 min walk
  • Heathrow Airport (LHR) - 30 min drive


  • Costa - 4 min walk
  • The Castle - 4 min walk
  • Stone's Fish And Chips - 5 min walk
  • Bridge Cafe - 12 min walk
  • Spice Shack - 13 min walk

About this property

Holiday Inn London - West, an IHG Hotel

4-star hotel in the heart of Acton
You can look forward to a rooftop terrace, a coffee shop/cafe and dry cleaning/laundry services at Holiday Inn London - West, an IHG Hotel. Be sure to enjoy a meal at Restaurant, the on-site restaurant. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar and a fitness centre.
Other perks at this hotel include:
  • Full breakfast (surcharge), self-parking (surcharge) and 7 meeting rooms
  • Express check-in, multilingual staff and a lift
  • A computer station, smoke-free property and a front desk safe
  • Guest reviews give top marks for the overall value
Room features
All 225 rooms offer comforts, such as 24-hour room service and premium bedding, as well as perks, such as pillow menu and laptop-compatible safes.
Other conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with digital channels
  • Wardrobes/cupboards, fridges and electric kettles


Arabic, Bulgarian, Dutch, English, Filipino, French, German, Hindi, Hungarian, Italian, Lithuanian, Polish, Portuguese, Romanian, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of We're Good To Go (UK)
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)


Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (GBP 18 per night)
  • Motorhome/coach/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM–10 AM on weekdays and 7 AM–11 AM on weekends: GBP 14.95 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Restaurant
  • Starbucks
  • Bar

Things to do

  • Fitness centre

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms


  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (248 square feet)
  • Meeting rooms - 7


  • Rooftop terrace


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel


  • Smoke-free property

Room amenities


  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)


  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels


  • Digital channels
  • Flat-screen TV
  • Films for purchase

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Fridge


  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Soundproofing

Similar properties

See similar properties



Check-in from 3:00 PM - anytime
Express check-in
Minimum check-in age - 18


Check-out before noon
Late check-out subject to availability
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk


Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 30.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for full breakfast: GBP 14.95 per person (approximately)
  • Self-parking fee: GBP 18 per night
  • Rollaway bed fee: GBP 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Encore London West
Encore Ramada London West
London West Ramada Encore
Ramada Encore Hotel
Ramada Encore Hotel London West
Ramada Encore London West
Ramada London West
Ramada London West Encore
Holiday Inn London West Hotel
Holiday Inn London West
Ramada Encore London West Hotel London
Holiday Inn London - West England
Holiday Inn London West
Holiday London West, An Ihg
Holiday Inn London - West, an IHG Hotel Hotel
Holiday Inn London - West, an IHG Hotel London
Holiday Inn London - West, an IHG Hotel Hotel London

Frequently asked questions

Is Holiday Inn London - West, an IHG Hotel pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at ?

As of 19 Aug 2022, prices found for a 1-night stay for 2 adults at on 22 Aug 2022 start from £87.20, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Holiday Inn London - West, an IHG Hotel?

Self-parking is available for GBP 18 per night.

What time is check-in at Holiday Inn London - West, an IHG Hotel?

Check-in is from 3:00 PM - anytime.

What time is check-out at Holiday Inn London - West, an IHG Hotel?

Checkout is at noon.

Where is Holiday Inn London - West, an IHG Hotel located?

Located in Acton, this hotel is 2.5 mi (4 km) from Westfield London Shopping Centre, and within 6 mi (10 km) of Portobello Road Market and London Designer Outlet. SSE Arena, Wembley and Wembley Stadium are also within 6 mi (10 km). North Acton Underground Station is only a 4-minute walk and London Acton Main Line Station is 8 minutes.

Can I cancel my reservation for free at Holiday Inn London - West, an IHG Hotel and receive a full refund?

Yes, Holiday Inn London - West, an IHG Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Holiday Inn London - West, an IHG Hotel cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings


Very good

Rating 5 - Excellent. 329 out of 989 reviews
5 - Excellent 33%
Rating 4 - Good. 452 out of 989 reviews
4 - Good 46%
Rating 3 - Okay. 139 out of 989 reviews
3 - Okay 14%
Rating 2 - Poor. 45 out of 989 reviews
2 - Poor 5%
Rating 1 - Terrible. 24 out of 989 reviews
1 - Terrible 2%




Staff & service




Property conditions & facilities



3/5 Okay

Travelled with partner
Liked: Cleanliness, staff & service
Very noisy, doors banging and wooden floors creaking. The bathroom was tired and grubby! Expensive for this standard
Stayed 1 night in Aug 2022

1/5 Terrible

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Room Telephone doesn’t work, Always had to come down from 6th floor to front desk any time I needed something. Toilet not flushing well. No prompt response from staff.
Stayed 1 night in Jul 2022

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, staff were friendly and the room service/breakfast was good.
Stayed 2 nights in Jul 2022

2/5 Poor

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very unfriendly, not helpful. The sheets were not changed for 4 days. The staff don’t know anything about customer service. Very disappointing
Stayed 4 nights in Jul 2022

5/5 Excellent

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Helpful staff
Stayed 1 night in Jul 2022