Ratings based on 1,223 Verified Reviews

4.0 out of 5
87% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, close to Gare de Lyon station

Posted 18-Apr-2017
Pros: Location
Our first time staying at this hotel. Conveniently located, close to train station, restaurants and shopping malls.
1out of 5
by A verified traveller from DC

A symphony of slamming doors

Posted 14-Apr-2017
Pros: The area it is located.
Cons: The locks and doors. Way too loud and disruptive.
Location: Regency park. Piccadilly square. Groceries, Starbucks.
Although it is in a quiet area; it is VERY noisy. The doors to each room make a very loud SLAM each time someone leaves the room. You physically have to hold the door for it to not slam. Now, imagine you're on holiday and you wake up EVERY SINGLE MORNING to a perfect harmony syncronized by a symphony of SLAMMING doors. Sans any emergencies, it is the absolute worse thing to wake up to. If the hotel takes invests in quieter, more muffled doors and locks; it would be far better than the experience i had. The rooms are tiny. The bathroom cannot have a person standing while the door is open. Its either you, or the door!
Comment from Hotel Management
18-Apr-2017 by Marina Valverde, Hotel Management
Hello Max, Thank you for your feedback. I am sorry to read your comment regarding the noise disturbance. I wish that this could have been brought to the attention of our Reception Department which could have found a room locate it in a different area of the hotel. For future reference please dial 0 from your room to speak to our Team which is happy to cater for any of our guest’s request as well as any guest’s challenges. Kind regards, Marina Valverde Guest Relations Manager
3out of 5
Recommended
for Business Travellers
by A verified traveller from New York New York

Great location for us.

Posted 14-Apr-2017
Pros: Staff. Waiters, people behind the front desk, bar tender all super nice.
Cons: The carpeting in the room corridors very worn, paint is a bit worn. Lots of extra old switches in our bathroom that connected to nothing. Confusing.
Location: Great location close to where we had to do business.
Staff was very nice and helpful to us. Nice greeting at front desk. Room service was very prompt.
Comment from Hotel Management
15-Apr-2017 by Marina Valverde, Hotel Management
Hello Frequent Travel, Although I am pleased to note that you have rated the majority of your experiences with us in favorable terms, I would like to apologise to you for the inconvenience caused by the challenges that you have detailed in your feedback. Please be assured that I have passed your feedback in regard to the old switches in the bathroom, to maintenance department heads for their follow up. Your comments will be shared with the teams so that they may understand the impact that this occurrence has had on your overall experience. Once again, many thanks for your comments, our staff would be happy to know them. I sincerely hope to have the opportunity to welcome you back to the hotel in the near future should your travels bring you back to London.   Yours sincerely, Marina Valverde Guest Relations Manager marina.valverde@hiregentspark.co.uk
4out of 5
Recommended
for Everyone
by A verified traveller from Scotland

Excellent location

Posted 10-Apr-2017
The check in was quick and the room was basic but clean, all you need for a short stay. This hotel is in an excellent location within easy walking distance of Euston and kings cross and lots of attractions
Comment from Hotel Management
12-Apr-2017 by Marina Valverde, Hotel Management
Dear Karen, Thank you very much for your review. We hope you would enjoy our great location in a close future. Kind regards, Kind regards, Marina Valverde Guest Relations Manager marina.valverde@hiregentspark.co.uk
4out of 5
Recommended
for Everyone
by A verified traveller

good location , with some minor stuff

Posted 04-Apr-2017
Pros: near enough food places by great portland street nice it has it's oven parking marquee overhang so safely get in and out of car with no worries.
Location: 15 min walk to euston 10 min walk to oxford street
I wasn't able to walk around too much, I was here for a short 3 days rushing in & out. Nice Lobby entrance, and attentive staff at front desk. The staff was really helpful. My mom asked for help a lot - so thanks to the staff for the great assistance with questions and forgotten toiletries. The washrooms - so small, by london size yah a smidge too small and the tub's old but all things are serviceable. Tons of rooms, so it is a LONG walk to one room if it is on the other side of the elevator - they could've just opened up a couple of rooms in the middle core so people can walk through and not have to drag luggage along the very RESISTANT CARPET. what a muscle work out. I'm not too fond of the coffee cups and coffee at the bottom shelf - dust and all when people walk around et al. A bit inconsistent with the type of brand consistency of the shampoo/ body wash. The airconditioning worked well, so there's no stuffy feel in the room 448. My mom had to move from the first room when she checked in first, because no AC. It would be nice if the rooms were checked first. Would be nice if housekeeping or someone checked the rooms were all in working order - toiletries, coffee pot, AC. Close sainsbury local which was great. Less touristy area,there are some homeless people or 2 within 10 min radius - you'll have to see them at some point in a city like london
Comment from Hotel Management
06-Apr-2017 by Marina Valverde, Hotel Management
Hello Anonymous, Thank you for your detailed review and the time spent on it. We really appreciate it as all feedback is important to improve our service. We are glad you enjoy your stay with us, specially our location. All our rooms are checked before a new arrival by our team to make sure everything is up to Holiday Inn standards. The A/C system could be a bit sensitive and I am happy it worked perfectly in 448. I will pass your comments to the relevant managers to take into consideration and we hope this would not prevent you for returning to our hotel in your next visit to the city. Kind regards, Marina Valverde Guest Relations Manager marina.valverde@hiregentspark.co.uk
5out of 5
Recommended
for Everyone
by A verified traveller from Chicago, IL

Great location. Near 3 tube- subway stations.

Posted 20-Mar-2017
The staff is great. The concierge found us great theater ticket 4 times. The hotel and room are in good shape and clean. The only problem is that at check out they charge me again for my prepaid room. After I caught the error it took 2 days for them to credit my account.
Comment from Hotel Management
23-Mar-2017 by Apple Radam, Hotel Management
Hello L, Many thanks for your feedback and apologise for the issue you had with regards to the charges, your feedback has been addressed to the Reception Manager and will ensure to follow up with the team. I am however glad that this has been rectified. We look forward to your return. Regards, Apple Radam - Guest Relations Executive
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Mar-2017
Staff were very friendly. Room was clean however Small in size for an executive room.
Comment from Hotel Management
28-Mar-2017 by Apple Radam, Hotel Management
Dear Valued Guest, Thank you for your kind feedback, we hope to welcome you again. Regards, Apple Radam - Guest Relations Executive
5out of 5
Recommended
for Everyone
by A verified traveller

Good location, great room. Can't go wrong

Posted 05-Mar-2017
If you're already familiar with London, this is a great location. 3-5 mins walk to 3 underground stations means fab accessibility to almost all lines. There are supermarkets right opposite the hotel. Some quaint cafes nearby too. Room is a good size, with all necessities and then some like a bathtub. Highly recommended.
4out of 5
Recommended
for Everyone
by A verified traveller from Australia

Perfect location

Posted 21-Jan-2017 on Lastminute
Pros: Quiet location
Cons: Rooms are in need of an update
The hotel staff are incredibly helpful and kind. Perfect location if you are spending a shopping weekend in London as Oxford street is down the road. I would stay here again.
5out of 5
by Hiral

Great stay, great hotel, great location!

Posted 17-Jan-2017 on Hotels
A lovely stay! Definitely will stay there again when I return to London!