The staff is great. The concierge found us great theater ticket 4 times. The hotel and room are in good shape and clean. The only problem is that at check out they charge me again for my prepaid room. After I caught the error it took 2 days for them to credit my account.
Comment from Hotel Management
23-Mar-2017 by Apple Radam, Hotel Management
Many thanks for your feedback and apologise for the issue you had with regards to the charges, your feedback has been addressed to the Reception Manager and will ensure to follow up with the team. I am however glad that this has been rectified.
We look forward to your return.
Apple Radam - Guest Relations Executive