Ratings based on 1,205 Verified Reviews

4.0 out of 5
87% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from Chicago, IL

Great location. Near 3 tube- subway stations.

Posted 20-Mar-2017
The staff is great. The concierge found us great theater ticket 4 times. The hotel and room are in good shape and clean. The only problem is that at check out they charge me again for my prepaid room. After I caught the error it took 2 days for them to credit my account.
Comment from Hotel Management
23-Mar-2017 by Apple Radam, Hotel Management
Hello L, Many thanks for your feedback and apologise for the issue you had with regards to the charges, your feedback has been addressed to the Reception Manager and will ensure to follow up with the team. I am however glad that this has been rectified. We look forward to your return. Regards, Apple Radam - Guest Relations Executive
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Mar-2017
Staff were very friendly. Room was clean however Small in size for an executive room.
Comment from Hotel Management
17-Mar-2017 by Apple Radam, Hotel Management
Dear Valued Guest, Thank you for your kind feedback, we hope to welcome you again. Regards, Apple Radam - Guest Relations Executive
5out of 5
Recommended
for Everyone
by A verified traveller

Good location, great room. Can't go wrong

Posted 05-Mar-2017
If you're already familiar with London, this is a great location. 3-5 mins walk to 3 underground stations means fab accessibility to almost all lines. There are supermarkets right opposite the hotel. Some quaint cafes nearby too. Room is a good size, with all necessities and then some like a bathtub. Highly recommended.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 07-Jan-2017
stayed for four nights, great hotel and staff. varied breakfast
Comment from Hotel Management
10-Jan-2017 by Apple Radam, Hotel Management
Dear Valued Guest, Thank you for your kind feedback, we hope to welcome you again. Regards, Apple Radam - Guest Relations Executive
3out of 5
by A verified traveller

convenient

Posted 19-Dec-2016 on Hotels
Very hard beds very helpful and friendly staff
Comment from Hotel Management
21-Dec-2016 by General Manager, Hotel Management
Dear Valued Guest, Thank you for your feedback. We are glad to read your positive comments about the staff and we hope to welcome you again. Regards, Apple Radam - Guest Relations Executive
4out of 5
by A verified traveller

Nice friendly comfortable stay.

Posted 19-Dec-2016 on Hotels
Nice hotel with a friendly welcome. Breakfast was buffet style, all you can eat and the quality was excellent. Despite arriving early (10am) our room was ready, which was a nice bonus as we thought that we'd have to leave our luggage in the store room and return later. Only minor issue was waiting for the lifts as like many London hotels there isn't sufficient capacity at busier times (I usually take the stairs if lifts are busy but we were on the executive 6th floor.
Comment from Hotel Management
21-Dec-2016 by General Manager, Hotel Management
Dear Valued Guest We are pleased to read you positive comments on most aspects of your stay. With regards to your comment about the lift, I can only apologies for the inconvenience. We did have an issue with our lifts recently however I can assure you that this has now been rectified and all three lifts are now fully operational. I do hope that this did not deter you to stay with us again in the future. Regards, Apple Radam - Guest Relations Executive
4out of 5
Recommended
for Everyone
by A verified traveller

A good Branded hotel

Posted 13-Dec-2016
Courtesy was the best here. The rooms were typical size for Europe and followed the Holiday Inn comfort and cleanliness. Generally I like a period feel but this was good for my purposes on this trip.
Comment from Hotel Management
14-Dec-2016 by Apple Radam, Hotel Management
Dear Valued Guest, Many thanks for your feedback. We are pleased to hear your positive experience and we hope to welcome you again in the near future. Regards, Apple Radam - Guest Relations Executive
5out of 5
Recommended
for Everyone
by A verified traveller from Liverpool

Well located, clean, friendly and comfortable

Posted 13-Dec-2016
Good value for money, clean room, friendly helpful staff with a good restaurant.
Comment from Hotel Management
14-Dec-2016 by Apple Radam, Hotel Management
Hello Fred Thank you for your kind words, we are glad to know that you have enjoyed your stay with us. We hope to welcome you again! Regards, Apple Radam - Guest Relations Executive
5out of 5
by A verified traveller

This traveller left a rating score only Posted 08-Dec-2016 on Hotels
5out of 5
by A verified traveller

Nice location good breakfast

Posted 07-Dec-2016 on Hotels
Best place near where I wanted that was in budget. Good value stay and cracking breakfast.
Comment from Hotel Management
13-Dec-2016 by General Manager, Hotel Management
Dear Valued Guest, Many thanks for your feedback, glad to know that you were happy with the location and breakfast. We look forward to welcoming you again. Regards, Apple Radam - Guest Relations Executive