Ratings based on 1,182 Verified Reviews

4.0 out of 5
87% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3out of 5
by A verified traveller from Amsterdam

Goede ligging, verouderde inrichting kamers

Posted 13-Feb-2017
Pros: Ik moest iets uitrpinten en een taxi bestellen voor de terugweg, daarmee heeft de staff van de receptie mij keurig geholpen
Cons: update van de kamers op de 2e etage
Location: Fitzrovia is een wijk waar veel bedrijven zitten en hier een daar een leuke winkelstraat. De metro is vlakbij en ook St. Regent's Park is prima.
De ligging was prima t.o.v. de metro en ons werk. We hadden een kamer op de tweede etage en wat direct opviel waren de toch wel lage plafonds en kleine deuren. En dan zijn wij niet eens heel groot. 1.73m. Ik vond de kamer zelf ook erg klein. Ga je dus voor je werk, dan zit je prima als je er alleen maar slaapt. Maar het was vooral heet basic. Beetje muffige vloerbedekking en het eten was ook niet bijzonder. Ze waren op de eerste avond zelfs mijn bestelling vergeten waardoor mijn man en ik apart van elkaar zaten te eten.
Comment from Hotel Management
20-Feb-2017 by Apple Radam, Hotel Management
Hello Linda, Thank you for taking the time on writing us a feedback following your recent stay with us. I'm sorry to hear that we have failed to meet your expectations on some aspects of your stay particularly the delay on your food order. This has now been addressed to the Food and Beverage Manager to follow up with the team. Again, so sorry that your experience was not a 10/10 but I do hope that you will give us a chance to provide you with a better experience on your next stay. Regards, Apple Radam - Guest Relations Executive
4out of 5
Recommended
for Everyone
by A verified traveller from Herlev

Central beliggenhed.

Posted 23-Jan-2017
Pros: Rolige omgivelser, behageligt personale
Cons: Morgenmaden skal inkluderes i prisen, og prisen sættes ned
Location: Regent park, London Zoo, Madame Tussaud´s, Oxford Street er i kort gå afstand.
Imødekommende personale i receptionen, super rengøringspersonale, der siger godmorgen og spørger om man er ok, og om alt er i orden eller man mangler noget. For dyr morgenmad, spiste ude på cafe i stedet. Hotellet ligger centralt. Tæt på Regent Park underground station. Tæt på Oxford street i gå afstand.
Comment from Hotel Management
24-Jan-2017 by Apple, Hotel Management
Hello Charlotte, We are pleased to read your kind comments particularly towards the our Housekeeping team. it's a pleasure to know that you have enjoyed most aspects of your stay. With regards to your comment about the breakfast, there is a rate available where the breakfast is included. Perhaps it is worth looking into it for the future? We hope to welcome you again. Regards, Apple Radam - Guest Relations Executive
4out of 5
Recommended
for Everyone
by A verified traveller from Milano

un hotel confortevole in una posizione strategica

Posted 23-Jan-2017
Pros: la coìazione, ol comfort dei letti, la posizione
Cons: fornire qualche accessorio in più nei bagni, spesso si viaggia in aereo con proprio l'essenziale, quindi una crea corpo e un balsamo
Location: E' molto vicino alle stazioni della metropolitana di Warren e di Great Russel, si raggiungono in pochi minti viaggio molti luoghi di interesse
Hotel modero, ampia recepton, di cinque piani a cui si accede tramite un ascensore che funziona solo con la tessera magneitxa della stanza per ragioni di sicurezza. Camera di dimensione normale, letti molto confortevoli ed ampi, temperatura della stanza regolabile. Dotata di frigobar , di bollitore con tisane, di tv, e una mpio armadio all'ingresso e diversi cassettoni. Il bagno è un po' piccolo. Ottima la colazione che si consuma al primo piano.
Comment from Hotel Management
24-Jan-2017 by Apple Radam, Hotel Management
Hello Stefy, We are pleased to read your positive feedback following your recent stay with us. Thank you for your feedback regarding bathroom toilets, I will certainly address this to our Room Division Manager to look into it. We look forward to welcoming you again in the near future.
5out of 5
Recommended
for Everyone
by A verified traveller from Montpellier

Excellent séjour dans cet établissement

Posted 14-Jan-2017
Pros: Proche de toutes commodités. Metro a 2 pas.
Cons: Aucun
Location: Quartier idéal proche des commerces, de lieux touristiques et du métro
Rapport qualité/prix excellent. Chambre spacieuse. Personnel de chambre adorable. Je recommande cet hôtel parfais pour un séjour en famille avec jeunes car proche du centre et des commerces. 20min a pied de Piccadilly circus.
Comment from Hotel Management
16-Jan-2017 by Apple Radam, Hotel Management
Hello christophe , Thank you for your fantastic feedback and for your recommendations. We look forward to your next stay with us ! Regards, Apple Radam - Guest Relations Executive
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 07-Jan-2017
stayed for four nights, great hotel and staff. varied breakfast
Comment from Hotel Management
10-Jan-2017 by Apple Radam, Hotel Management
Dear Valued Guest, Thank you for your kind feedback, we hope to welcome you again. Regards, Apple Radam - Guest Relations Executive
5out of 5
Recommended
for Everyone
by A verified traveller from España

Hotel bien situado, recomendable

Posted 02-Jan-2017
Pros: Ubicación y confort de la habitación.
Cons: El personal, dependiendo de la persona, era o muy amable o un poco arrogante.
Location: Muy buena ubicación, muy buenas conexiones con metros y buses.
Muy buena situación del hotel, con muchas líneas de metro cerca. Se puede ir andando al centro. Las habitaciones aunque son pequeñas, son muy cómodas y tienen todo lo que se puede pedir.
Comment from Hotel Management
04-Jan-2017 by Apple Radam, Hotel Management
Hello Alejandro, Thank you for taking the time on writing us a feedback following your recent stay with us. I am pleased to know that you were happy with the location and found the rooms comfortable. I am however disappointed to read your feedback about the staff and I am sorry that you felt that way, I can assure you that it is not intentional. Our team strive hard to ensure that our guests are given the best possible experience in a friendly and positive manner. I do hope that we will have a chance to welcome you again in the future. Regards, Apple Radam - Guest Relations Executive
4out of 5
Recommended
for Everyone
by A verified traveller

A good Branded hotel

Posted 13-Dec-2016
Courtesy was the best here. The rooms were typical size for Europe and followed the Holiday Inn comfort and cleanliness. Generally I like a period feel but this was good for my purposes on this trip.
Comment from Hotel Management
14-Dec-2016 by Apple Radam, Hotel Management
Dear Valued Guest, Many thanks for your feedback. We are pleased to hear your positive experience and we hope to welcome you again in the near future. Regards, Apple Radam - Guest Relations Executive
5out of 5
Recommended
for Everyone
by A verified traveller from Liverpool

Well located, clean, friendly and comfortable

Posted 13-Dec-2016
Good value for money, clean room, friendly helpful staff with a good restaurant.
Comment from Hotel Management
14-Dec-2016 by Apple Radam, Hotel Management
Hello Fred Thank you for your kind words, we are glad to know that you have enjoyed your stay with us. We hope to welcome you again! Regards, Apple Radam - Guest Relations Executive
3out of 5
Recommended
for Everyone
by A verified traveller

decent hotel but missing something

Posted 05-Dec-2016
the room was comfortable but I was upgraded to the executive floor. location was okay but not great breakfast was very good but a total zoo. I have never seen so many people eating at one time. I guess everyone had a free breakfast included in the room rate. air conditioning in the room was hard to control. room was clean no fitness room which I found unusual
Comment from Hotel Management
07-Dec-2016 by Apple, Hotel Management
Hello love london, Thank you for your positive feedback. I am pleased to hear that you have enjoyed most aspects of your stay. Particularly the room comfort and the location. We hope to welcome you back Kind regards, Apple Radam Guest Relations Executive
4out of 5
by A verified traveller

Helpful and accommodating staff

Posted 26-Nov-2016 on Hotels
Cold weather but holiday inn staff was friendly and helpful
Comment from Hotel Management
28-Nov-2016 by General Manager, Hotel Management
Dear Valued Guest, Thank you for your lovely comments, we hope to welcome you back! Regards, Apple Radam - Guest Relations Executive