I expect better
Posted 19-Feb-2017 on Hotels
There were a few things that made this a less than ideal stay. The extra (unexpected) things were the hair in the towel - leaving the mystery of whether it had been washed, or just badly washed, and the two cracks in the wall, a small one near the bed, and a significantly larger one over the tv. I expect better from Holiday Inn.
I used to like the biscuits, but there were none available. I also used to like the courtesy of an extra hour on checkout, when arranged in advance. But not this time, I was told it was not possible because I don't have a loyalty card - I do - and then told it was because I had booked through Hotels.com. Add a thoroughly boring breakfast (and management please note that we, the paying customer, prefer fresh fruit to tinned) and you can see that I shan't be staying again in a hurry